Hotell nära Antonio Bienvenida

"Trevligt hotell med bra läge, dock så uppskattar jag inte heltäckningsmattor i rummen"

"The apartment itself was good but the service left a bit to ask. I missed that the service hours on weekends end at the same time as the check in starts. So if any problem arises you're stuck in a wait until when they're back. We arrived to an apartment on the third floor, with ceiling windows, and a room temperature of 29.6°. The AC mode was locked to "heat". When trying to contact the service number they referred us to a second number to call. The second number we messaged asked us to contact the first number. So no one wanted to help. We then contacted the emergency number, who guided me to reset the AC myself to be able to switch the AC mode to "cool". That in turn caused a new problem and the AC instead just died 15s after starting it. The response from the person I contacted was "Well, I can be there i 3h since I'm on the other side of Madrid", which is total BS. Long story short, we couldn't use the hotel for the night since the AC didn't work and if felt like a sauna in there. Booked another hotel for one night and came back the next day when a technician had looked at the issue. Kitchen, bath room, bed and cleanliness was fine, but service left a lot to ask for in my opinion."

"Allt var bra "

"Bra takterrass med DJ."

"Trevlig personal, rent och snyggt"

"Väldigt bra för det priset. Rent och snyggt. Lugnt. Nära till tunnelbana. Parkering i garage vid hotellet. "

"Novotel är en välkänd hotellkedja, och Novotel Madrid Centrum har ett mycket bra läge – nära stadens centrum, med smidig kommunikation till centralstationen och en lugn omgivning. Tyvärr levde rumsbekvämligheten inte upp till förväntningarna. Det saknades grundläggande bekvämligheter som tofflor, duschmössa, skohorn och servetter. Jag bodde i rum 4137, där sängen var sliten och lutade utåt, vilket gjorde det obekvämt att sova och ledde till huvud- och ryggvärk. Jag hoppas att hotellet ser över dessa brister, eftersom läget och den annars trevliga atmosfären har stor potential att ge gästerna en betydligt bättre upplevelse. "

"I had a great stay! The staff is very friendly. The location is great and calm with Metro about a 10min walk or the buss right outside the door. The bed was comfortable and the bathroom spacious. The breakfast had alot to choose from and was ok. The pool area was very nice and calm. But i wouldn't recommend going in to the bar to order snacks and dricks from the pool without some cover clothing since the hotel guests seemed to be mainly business people that are there for work and conferences. The only negative was the fridge in the room. It shuts off when you take the key card out when you leave the room. At first i thought it was broken because it was luke warm inside so i complained to the reception. But later i realised what was the problem. I even changed the electric outlet to the one next to it labelled "24 hours" but that didn't help. "

"The hotel and location was perfect! Very clean room!"