Unfortunately, this was not a five-star stay. We experienced multiple housekeeping, maintenance, and general upkeep issues that were disappointing and not what I expected from the property.At check-in, several basic supplies were missing, including washcloths, body wash, shampoo, conditioner, kitchen towels, and adequate paper towels. I also provided photos documenting housekeeping concerns. Several areas were not clean, including, but not limited to, the shower and silverware drawer. I personally scrubbed part of the shower and it came clean, confirming that what appeared to be staining was actually something that had not been properly cleaned. The photos I sent represented only a sample of what we encountered.The TVs also never worked properly. I called, messaged through the app, and texted multiple times. The downstairs remote did not work, making streaming inaccessible, and the upstairs TV was stuck on an input showing only snow. I am very familiar with smart TVs, so this was not a user issue. I was told a handyman was being contacted, but no one came and the problem was never resolved.The missing supplies were eventually delivered, but only after repeated follow-up. Combined with the cleanliness concerns, condition of the property, and unresolved maintenance issues, the overall stay was extremely disappointing. I communicated these concerns throughout our stay and gave multiple opportunities for them to be addressed, but several remained unresolved when we left.