Sängtillbehör av högsta kvalitet och gratis produkter i minibar
Se tillgänglighet

Recensioner av Kempinski Hotel Aqaba Red Sea

5 out of 5
Kempinski Hotel Aqaba Red Sea
King Hussein Street, Aqaba, Aqaba Governorate

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 399 av 518 recensioner" "
8 - Bra i betyg. 78 av 518 recensioner" "
6 - Okej i betyg. 28 av 518 recensioner" "
4 - Dåligt i betyg. 8 av 518 recensioner" "
2 - Väldigt dåligt i betyg. 5 av 518 recensioner" "

9,6/10

Renlighet

9,6/10

Personal och service

9,2/10

Bekvämligheter

9,6/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

6/10 Okej

Garine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotelet är rent och fint direkt på stranden. Personalen är super trevliga och hjälpsamma . Libanesisk restaurangen på hotellet är en av bästa i Aqaba. Maten är väldigt god. Hotellet Frukost buffé är jätte bra.
Bodde här 4 nätter i april 2024

6/10 Okej

Ulf

Bodde här 1 natt i november 2021

10/10 Fantastiskt

Subhi

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2020
Svar från Haneen Abu Asbeh | Cluster eCommerce Manager 19 nov. 2020
Dear Mr Subhi, Thank you for taking the time to convey your ratings and for choosing our hotel as your accommodation of choice. We thank you for your patronage and look forward to welcoming you back to Kempinski Hotel Aqaba- Red Sea. With kind regards, Victor Betro - General Manager

10/10 Fantastiskt

Subhi

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2020
Svar från Haneen Abu Asbeh | Cluster eCommerce Manager 19 nov. 2020
Dear Mr Subhi, Thank you for taking the time to convey your ratings and for choosing our hotel as your accommodation of choice. We thank you for your patronage and look forward to welcoming you back to Kempinski Hotel Aqaba- Red Sea. With kind regards, Victor Betro - General Manager

10/10 Fantastiskt

Christina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ett kanon-hotel!
En helt fantastisk vistelse på Kempinski Hotel i Aqaba! Väldigt fräscht och personalen var oerhört hjälpsam med allt. Om vi åker dit igen så väljer vi Kempinski så klart!
Bodde här 3 nätter i december 2018
Svar från Digital Team 5 jan. 2019
Dear Valued Guest, Thank you for the review of your recent stay at Kempinski Hotel Aqaba. We are extremely glad that you had such a wonderful visit. It was our pleasure to accommodate you and we hope that you will stay with us again soon. Warm regards, Eike Clausen- Hotel Manager

10/10 Fantastiskt

Amjad

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Min tid på kimpenski
Det är inget att anmärka på det toppen upplevelse verkligen
Bodde här 1 natt i juli 2017
Dear valued guest, Thank you for your recent stay at Kempinski Hotel Aqaba Red Sea. We were delighted to receive your positive comments regarding your experience and we hope you fully enjoyed our facilities. We hope to see you again in the nearest future. Warm regards, Sébastien Mariette – General Manager

10/10 Fantastiskt

victor

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Smakfullt, bevämt och duktig personal
"Fine dining" på hotellet var en stor besvikelse. Trerätters hummermiddag var trist - och dyr. Vi skulle inte våga äta där igen. Frukost var dock varierad och av hög kvalité. Personal var överlag utmärkt.
Svar från General Manager 11 mars 2017
Dear Valued Guest, Thank you for staying at Kempinski Hotel Ishtar Dead Sea and for taking the time to share your valuable feedback with us. We are so happy to know you enjoyed your stay. It was our pleasure to be of your service, and we hope to welcome you back in the future! Best Regards, Sebastien Mariette - General Manager

8/10 Bra

Hans-Goran, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lyxigt men inte så charmigt.
Motsvara alla förväntningar. Stort, lyxigt, fantastiskt pool-och strandområde. Vänlig personal. Men kanske en aning opersonligt.

10/10 Fantastiskt

Ralf, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bästa hotellet
Fantastiskt hotell med fantastisk personal.Vilken service! Rest mycket och bott på många hotell men aldrig upplevt denna service.Enda minus i övrigt är att själva staden är deprimerande. Och smutsig.

8/10 Bra

Bernd

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Characterless instead of authentic
If you are a couple or family looking for relaxed luxary days in a clean and stylish 5-star western environment with international food then the Aqaba Kempinski is the right place for you. But the architecture of the building is already speaking a clear language. It is describing a quarter of a circle with a fortress-like almost window-less facade and high walls against the city. It wants to shield you from the outside. Jordan's welcoming friendliness has almost no place here and is replaced by coolness and artificial smiles. Staff is as international as the food. Unfortunately the mix wants to be exotic but becomes characterless instead of authentic. If you come from Europe as most other guests then you'll even enjoy the rules brought from Kempinksi AG in Germany to the pool area. Pools and the artificial small beach are okay for families with smaller kids for a weekend. Too little shade and too few sun loungers though. If you stay longer you'll probably want to bring your nanny as many other guests do. If you have school kids or rather want to go snorkeling then you'll likely get bored soon. On the other hand if you are on a honey moon you might mind all the kids. If you mind the big freight ships anchoring in the bay, the noisy boat traffic, the phosphate dust cloud over the nearby habour or want to dive/snorkel then you'll probably be better off in Tala Bay anyways. In the city I liked the Mövenpick much more.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Kempinski Aqaba - 5 +i alla avseenden
Vi har rest mycket över hela världen men detta hotell överglänste det mesta. Kempinski var stilrent, väldigt funktionellt och hade all service man kan önska av ett 5-stjärnigt hotell. Personalen, mestadels från Filipinerna, är otroligt proffsig och talar mycket god engelska. Rummet - alla rum är likartade - var väldigt stort, ljust och alla rum har rak havsutsikt. Klinkergolv och sköna sängkläder i bomull. Rummen "kvällsbäddas" av personalen. Frukosten var i världsklass. I den matsalen serveras också väldigt fina buffémiddagar (fräscht, nytt hela tiden). Annars finns en lounge som serverar drinkar och mindre rätter, en strandservering för luncherna på dagen samt på kvällen Aqabas finaste restaurang, Fish Inn som serverar lyxmat med betoning på skaldjur. Priserna på maten är nära Sverigepriser men räkna med att dryckerna är dyrare. Inte bara alkohol utan även mineralvatten kostar en hel del. Men rummens minibar med massor av mineralvatten. juice och läsk är gratis och fylls på varje dag! Poolområdet var ytterst välhållet och lyxigt byggt. När vi besökte hotellet i mars var det halvbelagt men jag skulle tro att det är lugnt och stillsamt även vid högsäsong. Detta är ett hotell som drar till sig lugna gäster. Trots att vi har barn och hon fann några kompisar i barnpoolen så är området så välbyggt och lugnt att alla fick ut det bästa av vistelsen. Till den privata stranden med fint, klart vatten, fraktar hotellet ny, vit sand med jämna mellanrum. Fin hotell- och strandservice med stora, fina badlakan, solsängar samt "solhus" med stora medrasser i sanden, duschar och flera serveringar i anslutning. Vid stranden finns också ett lekrum med massor av aktiviteter samt två datorer för de yngsta gästerna - lekrummet kan överses från stranden, vilket passade oss med en fyraåring bra. Det enda negativa skulle vara kontrasten mellan hotellets höga klass och Aqaba i övrigt som inte hade så mycket att erbjuda, tycker vi. Men det var spännande att komma till ett nytt land med så dramatisk natur och så spännande läge - och med vår utflykt till Petra samt Wadi Rum-öken, med privat guide i egen bil, tycker vi att vår resa blev blev 5 +. Privatguide blev dessutom två tredjedelar billigare - och mer personligt - än att åka med på charterbolagets utflykter! Stockholmsfamilj med 4-åring i mars 2012

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Malin, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hotel Kimpinski aqaba Jordanien
Helt underbart hotell. Rummen är kanonfina, servicen och maten otrolig. Vi blev så bortskämda och trivdes så bra.

10/10 Fantastiskt

Rami, Amman

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful place to stay in Aqaba. Outstanding staff and facility
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Tina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The beach was perfection-bright , clean sand and sparkling water and the infinity pools were beautiful, all adjacent to the Red Sea and lovely landscape. I loved my room-clean and the bed put me in a comatose state. The staff answered all my questions and were kind and professional. I hope to return.
Bodde här 1 natt i mars 2024
Svar från Kempinski Hotel Aqaba Red Sea 6 apr. 2024
Dear valued guest,Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Ahmad

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice beachfront hotel, with good pools and a nice sandy beach. excellent breakfast buffet.
Bodde här 1 natt i februari 2024
Svar från Kempinski Hotel Aqaba Red Sea 19 feb. 2024
Dear valued guest,Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Mohamad

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best service ever. Thank to mr rakan for his great service ⭐️
Bodde här 2 nätter i januari 2024
Svar från Kempinski Hotel Aqaba Red Sea 4 feb. 2024
Dear valued guest,Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Omar

Bodde här 3 nätter i december 2023

10/10 Fantastiskt

christian

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing view
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Cedric

Gillade: Renlighet, personal och service och boendets skick och faciliteter
👌
Bodde här 1 natt i november 2023

10/10 Fantastiskt

sylvain

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super
Espace piscine et plage privée tres agréables Bon petit dejeuner Chambre tres grande Souk à 10min à pied
Bodde här 2 nätter i november 2023
Svar från Kempinski 14 nov. 2023
Dear valued guest,Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

anne lise

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
super hotel !
tout est parfait , confort , amabilité , accès plage privée ....
Bodde här 1 natt i november 2023
Svar från Kempinski 5 nov. 2023
Dear valued guest, Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Victor Betro - General Manager

6/10 Okej

Samira

Reste med familjen
Gillade: Personal och service
Parasols die kapot zijn, stoelen met vogelpoep en terras waar je ontbijt vies. Niet goed onderhouden en is niet in mijn optiek 5 sterren waard. Ik ben een ander level van 5 sterren gewend.
Bodde här 2 nätter i oktober 2023
Svar från Kempinski 1 nov. 2023
Dear Valued Guest,Thank you very much for having chosen Kempinski Hotel Aqaba during your last visit to Aqaba and for taking your valuable time to share your experience with us.Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future.We apologize for the inconvenience caused and we hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Aqaba and deter you from staying with us.It would be our privilege to welcome you back in the near future to have the opportunity to redeem ourselves.With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Samira

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Mooie plek, goed ontvangst.
Bodde här 1 natt i oktober 2023
Svar från Kempinski 18 okt. 2023
Dear valued guest, Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! With kind regards, Victor Betro - General Manager

6/10 Okej

Anke

Reste med sin partner
Gillade: Renlighet och personal och service
Schreckliche Umgebung. Viel zu kleiner Pool- und Frühstücksbereich. Zu laut. Mobiliar der Zimmer deutlich in die Jahre gekommen. Frühstück zu arabischlastig! Viele Kinder mit erheblicher Lautstärke!
Bodde här 4 nätter i oktober 2023
Svar från Kempinski 1 nov. 2023
Dear Valued Guest,Thank you very much for having chosen Kempinski Hotel Aqaba during your last visit to Aqaba and for taking your valuable time to share your experience with us.Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future.We apologize for the inconvenience caused and we hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Aqaba and deter you from staying with us.It would be our privilege to welcome you back in the near future to have the opportunity to redeem ourselves.With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Bayli

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed the stay very much
Bodde här 2 nätter i september 2023
Svar från Kempinski 11 okt. 2023
Dear valued guest, Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! With kind regards, Victor Betro - General Manager

10/10 Fantastiskt

Meri

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i september 2023
Svar från Kempinski 5 nov. 2023
Dear valued guest, Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Victor Betro - General Manager

8/10 Bra

thabet

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i september 2023

10/10 Fantastiskt

Robin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel! Clean, safe, great staff. No complaints whatsoever.
Bodde här 1 natt i september 2023
Svar från Kempinski 11 okt. 2023
Dear valued guest, Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! With kind regards, Victor Betro - General Manager

10/10 Fantastiskt

Robin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location and rooms, along with the staff, are top tier. Would return in a heartbeat!
Bodde här 1 natt i september 2023
Svar från Kempinski 11 okt. 2023
Dear valued guest, Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience. We look forward to hosting you again soon for another fantastic experience! With kind regards, Victor Betro - General Manager

2/10 Väldigt dåligt

Amal

Reste med familjen
Gillade inte: Bekvämligheter
Not enough restaurants! No entertainment in august The busiest month No iron Safe in the room dose not work Overall I will not come back for the price I paid
Bodde här 2 nätter i augusti 2023
Svar från General Manager 6 aug. 2023
Dear Ms Amal,Thank you for your valuable feedback following your recent stay at the Kempinski Hotel Aqaba.Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future.We hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Aqaba and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves.Yours sincerely,Victor Betro - General Manager

10/10 Fantastiskt

Younghee

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best in Aqaba!
Bodde här 1 natt i juni 2023
Svar från General Manager 1 aug. 2023
Dear Younghee,Thank you for taking the time to convey your ratings and for choosing our hotel as your accommodation of choice. We thank you for your patronage and look forward to welcoming you back to Kempinski Hotel Aqaba- Red Sea. With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Abdulrahman, Doha

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I recently had the opportunity to stay at the Kempinski Hotel Aqaba, and I must say it was a fantastic experience. From the moment I arrived, the staff was incredibly attentive and welcoming, making me feel instantly at ease. The hotel itself was spotlessly clean, and I was impressed by the attention to detail in maintaining cleanliness throughout the property. From the lobby to the rooms, everything was immaculate, creating a comfortable and inviting atmosphere. Speaking of the rooms, mine was spacious, well-designed, and equipped with all the necessary amenities. The bed was incredibly comfortable, ensuring a good night's sleep, and the bathroom was pristine and well-stocked with essential toiletries. I also had the chance to take advantage of some of the hotel's facilities, such as the pool and spa. Both were kept in excellent condition and provided a relaxing and rejuvenating experience. One standout feature of my stay was the food. The hotel's restaurant offered a wide array of delicious options, and I thoroughly enjoyed every meal I had there. The breakfast buffet was particularly impressive, with a vast selection of fresh and tasty dishes to choose from. Overall, my stay at the Kempinski Hotel Aqaba was exceptional. The cleanliness was top-notch, and the attention to detail truly made a difference in ensuring a comfortable and enjoyable stay. I will definitely be returning in the future and highly recommend this hotel to anyone visiting the area.
Svar från General Manager 1 aug. 2023
Dear Mr. AbdelRahmanThank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Mo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
TRULLY AMAZING AMAZING PLACE ,, VERY VERY CLEAN ORGANIZED, FRIENDLY STAFF ,, IT WORTH EVERY PINNY WE SPENT ,,,, WE LIVE IT ,,, WE DEFINITELY COMING BACK ,,, HIGHLY SUGGESTED ,, ONE MORE THING IS THEY ABSOLUTELY CARE ABOUT YOUR ENJOYMENT AND HAPPINESS,, LOVE IT ,, IS YOU LOOKING FOR AMAZING PLACE THIS IS THE ONE YOU GO FOR ,,,,
Bodde här 2 nätter i juli 2023
Svar från General Manager 9 juli 2023
Dear Valued Guest,Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Victor Betro - General Manager

8/10 Bra

Fatma-Zohra

Bodde här 5 nätter i juni 2023
Svar från General Manager 9 juli 2023
Dear Ms Fatma,Thank you for taking the time to convey your ratings and for choosing our hotel as your accommodation of choice. We thank you for your patronage and look forward to welcoming you back to Kempinski Hotel Aqaba- Red Sea. With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Eric

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bestes Hotel
Absolutes TOP Hotel. Unser Aufenthalt konnte nicht besser sein. Wir haben jede Minute genossen. Das Essen in den verschiedenen Restaurants war sehr gut, Die Betten perfekt zum schlafen, sehr ruhig, herrlich am Privatstrand des Hotels zu badend etc. Einfach alles perfekt so wie man es von einem Hotel dieser Kategorie erwarten kann
Bodde här 3 nätter i juni 2023
Svar från General Manager 1 juli 2023
Dear Mr. Eric,Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Jane

Bodde här 2 nätter i juni 2023
Svar från General Manager 20 juni 2023
Dear Ms. Jane,Thank you for taking the time to convey your ratings and for choosing our hotel as your accommodation of choice. We thank you for your patronage and look forward to welcoming you back to Kempinski Hotel Aqaba- Red Sea. With kind regards,Victor Betro - General Manager

6/10 Okej

Karin

Bodde här 3 nätter i juni 2023
Svar från General Manager 21 juni 2023
Dear Ms. Karin,Thank you for your feedback following your recent visit at our hotel. We are delighted to know that you have enjoyed your stay at our hotel and that our facilities and services were up to your expectation. Rest assured we took precious note of your feedback and all of the comments you have provided will be used as a tool to improve our services. We certainly look forward to welcoming you back, hopefully in the very near future.With kind regards,Victor Betro - General Manager

6/10 Okej

Karin

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bad check in experience
When we came to the checkin area First the lady said that our room is in low floor and she see we are not with kids. And people normally complain about the pool noise in the morning... it will be a good idea if we will upgrade the room, she said that they have a special offer bla bla... After telling her we have the VIP thing from hotel.com and we are eligible to free upgrade when available she started saying it's not working that way and they are always telling hotel.com to remove that offer from the web site 😏😏😏 Overall they were very confused and each representative gave another reason why we are not entitled for that free upgrade. After, she said we will have 20% off food and beverage and that they also give us 20 JOD credit. Eventually that also didn't happen 😕. Other then that. The hotel was great. Room is pretty big and shower is the best part. Need to note that the pool area is very small and there are not enough sun beds. We used a towel on the grass and it was definitely ok 😀
Bodde här 3 nätter i juni 2023
Svar från General Manager 21 juni 2023
Dear Ms Karin,Thank you for your feedback following your recent visit at our hotel. We are delighted to know that you have enjoyed your stay at our hotel and that our facilities and services were up to your expectation. Rest assured we took precious note of your feedback and all of the comments you have provided regarding the check-in experience which will be used as a tool to improve our services. We certainly look forward to welcoming you back, hopefully in the very near future.With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Julien

Bodde här 2 nätter i juni 2023
Svar från General Manager 20 juni 2023
Dear Mr. Julien,Thank you for taking the time to convey your ratings and for choosing our hotel as your accommodation of choice. We thank you for your patronage and look forward to welcoming you back to Kempinski Hotel Aqaba- Red Sea. With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2023
Svar från General Manager 20 juni 2023
Dear Valued Guest,Thank you for taking the time to convey your ratings and for choosing our hotel as your accommodation of choice. We thank you for your patronage and look forward to welcoming you back to Kempinski Hotel Aqaba- Red Sea. With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Gilberto

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2023
Svar från General Manager 20 juni 2023
Dear Mr. Gilberto,Thank you for taking the time to convey your ratings and for choosing our hotel as your accommodation of choice. We thank you for your patronage and look forward to welcoming you back to Kempinski Hotel Aqaba- Red Sea. With kind regards,Victor Betro - General Manager

8/10 Bra

tutucci

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2023
Svar från General Manager 20 juni 2023
Dear Mr. Tutucci,Thank you for taking the time to convey your ratings and for choosing our hotel as your accommodation of choice. We thank you for your patronage and look forward to welcoming you back to Kempinski Hotel Aqaba- Red Sea. With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Anthony, Dubai

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful beach front property on the Red Sea - in between Movenpick & Inter-Con hotels. Hotel looks and feels modern and stylish. Beach and pools are nice. Hotel is close to restaurants and shops so you have many options. I didn't really like the hotel breakfast buffet as it was busy and chaotic.
Bodde här 2 nätter i april 2023
Svar från General Manager 14 maj 2023
Dear Mr Anthony,Thank you for your feedback following your recent visit at our hotel. We are delighted to know that you have enjoyed your stay at our hotel and that our facilities and services were up to your expectation. Rest assured we took precious note of your feedback and all of the comments you have provided will be used as a tool to improve our services. We certainly look forward to welcoming you back, hopefully in the very near future.With kind regards,Victor Betro - General Manager

8/10 Bra

Mitra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice beach area with soft sand and clear waters. However the passing tourist boats were very disturbing and annoying. Staff is very friendly and helpful but service for room service was very slow- took over an hour to get a few basic dishes. Rooms were nice, clean and big. Overall we had a nice experience but I think this hotel is priced too high for what is offered. If I had known what was at the hotel and in Aqaba I would not have stayed in this town and this hotel for such high prices.
Bodde här 2 nätter i april 2023
Svar från General Manager 2 maj 2023
Dear Mr Mitra,Thank you for your feedback following your recent visit at our hotel. We are delighted to know that you have enjoyed your stay at our hotel and that our facilities and services were up to your expectation. Rest assured we took precious note of your feedback and all of the comments you have provided will be used as a tool to improve our services. We certainly look forward to welcoming you back, hopefully in the very near future.With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Chia-chen

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Top Service und sehr aufmerksames Personal. Zimmer sehr sauber und geräumig. Ich bin sehr zufrieden mit diesem Hotel.
Bodde här 3 nätter i april 2023
Svar från General Manager 2 maj 2023
Dear Ms Chia-Chen,Thank you for rating your experience at Kempinski Hotel Aqaba.We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future.Kind regards,Victor Betro - General Manager

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Superb facility, very friendly and helpful staff. Great restaurants.
Bodde här 4 nätter i april 2023
Svar från General Manager 25 apr. 2023
Dear Mr. David,Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Victor Betro - General Manager

10/10 Fantastiskt

Didier

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Plage privée, piscine, au centre ville. Excellent.
L’hôtel est sur la plage, privée de surcroît, avec piscine. La chambre était vraiment spacieuse, vue mer et bien équipée. Minibar gratuit, Parking à disposition et d’excellents restaurants. Très bon service, à recommander.
Chambre supérieure
Vue de la chambre, 4ème étage
Bodde här 2 nätter i april 2023
Svar från General Manager 14 apr. 2023
Dear Mr. Didier,Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Victor Betro - General Manager

4/10 Dåligt

Rami

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Aqaba 2023
Bodde här 4 nätter i april 2023
Svar från General Manager 13 apr. 2023
Dear Mr. RamiThank you for your valuable feedback following your recent stay at the Kempinski Hotel Aqaba.Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future.We hope these shortfalls will not tarnish your overall impression of the Kempinski Hotel Aqaba and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves.Yours sincerely,Victor Betro - General Manager

10/10 Fantastiskt

Debby

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing holiday at the Kempinski
Amazing hotel, the room was huge, comfortable, clean with an amazing view. Huge bed with super smooth linen. Great breakfast, private beach, variety of restaurants to select from. Super nice and friendly staff. We’ll definitely stay there again!
Bodde här 2 nätter i april 2023
Svar från General Manager 9 apr. 2023
Dear Mr. Debby,Thank you for rating your experience at Kempinski Hotel Aqaba. It is truly humbling to learn that your experience with us has been among the best! We endeavour to go above and beyond to ensure our guests have a memorable experience.We look forward to hosting you again soon for another fantastic experience! With kind regards,Victor Betro - General Manager