Hotell i Arat Kilo

"Extraordinary. Service level is impeccable and so are the rooms and the food offered at the various restaurants. Excellent sleep. Wish I could’ve stayed longer. "

"All good Service and staff very good Client Relation Manager Rahel Excellent "

"Service and cleanliness. The friendliest staff I’ve ever experienced in Addis hotel"

"The staff was great, very kind and helpful. Nice breakfast. Perfect location."

"Nice hotel and great service minded staff. Recommend it"

"Do not be fooled, this is NOT a four star hotel. We had a terrible stay at this hotel in early May 2005. We expected a normal hotel but this was very much below our standards. There is also NO air conditioning so the room was too hot to sleep in, and the street outside was so noisy so it is difficult to leave the balcony door open. The balcony door did not close properly tho, so we were still disturbed by the street noise / construction going on just outside. Before arriving we e-mailed the hotel two times to book the airport pickup. They did not reply to the e-mails. They list a few phone numbers on their website but do not seem to work. When we finally could reach them they told us the driver would meet us in the arrival hall with a sign with my name on it. He did not. After a terrible first nights sleep we asked the reception to change room. After waiting a while they told us we were in "the best room" already and could not understand why we would want to change room. Eventually they allowed us to change rooms if we paid extra, which we did. Only ONE (!!) elevator was working during our stay, so expect 10-15 minute wait ech time. The breakfast in the top floor restaurant was so chaotic and bad that we left and did not go back the other mornings. At check-out the staff suddenly wanted to charge us for two extra bottles on water because we had changed rooms, even though we changed rooms because the first one was so terrible we could not stay in it. Laughable but true."