Hotell nära Arizona Biltmore Country Club

“Expect resort fees to be added”

“The swimming pool was closed for the week, which we were notified of. But a hotel without a pool in Phoenix shouldn't even open. Mistake. The hotel did not smell well - the aroma of dogs. One reason we stayed there was "dog-friendly" for our dog, but they clearly had a problem. Worst I've ever encountered. Coffee machine was placed above refrigerator with no electrical access, so had to move to bathroom. Paper cups (two) only for coffee, kind of sucks. Lobby is nicely designed and open,...

“Mycket fin design”

“Room was clean, staff was friendly, Parking was good.”

“Hello, Jessica at the front desk was extremely, extremely helpful, kind and courteous. Besides our interaction with her, our stay was less than desirable. I felt that the hotel misrepresented itself with the photos online, starting with the pool. There were very few seats available and no amenities. Also, our beds were extremely uncomfortable. Some of the reasons that prompted us to cancel our second night. We respectfully are requesting a refund. Also we were charged for parking when we had a...

“Had a great stay! Excellent communication from host about check-in process. Our delayed flight required an 2am arrival and we had no problems with our host being very flexible and communication was great even at 2am. Easy to find, easy parking, very clean, bed was comfortable! We decided to extend an extra day and it was easy to communicate with host who was always very quick to respond. Highly recommended!”

“Let me first speak of the few good things great location and check in process was easy great places to eat in area and shop Now on to why I rated it the way I did so right out gate had problems with internet for first 3 days and the room looks nothing like what’s shown it was not clean at all if i could post the pics here I would..stains everywhere just not clean and if everyone is charged a cleaning fee the room should be immaculate”

“Big rooms, but they really need to have a makeover. The beds are comfy in some rooms, others worn down. The staff are quite friendly but you see plates with old food in the corridors for hours, long queue for breakfast etc. I had the feeling that this wasn’t because of the staff but due to poor management. ”

“Everything was wonderful ”

“House was cute and has most of what we needed. There was a few things they didn't have that would have made it better, like laundry pods, pot holders, and any type of cleaning spray/rags so we could have cleaned up after ourselves. We had no access to the pool the whole time we were there which was really disappointing. The pool is why we chose this place. I reached out and was told the key was in our room but it was not, nor were any instructions on how to locate the key in all of the messages...

“This place was very dirty and unsanitary. I could smell weed when walking through the hallways and through the vent in my room. The couch was very dirty. There was a big stain on the cushion. There was an awful smell when I walked into the room. It was not comfortable to be in.”

“We really liked the apartment unit. Was able to cook meals with a really nice set of pots and pans. It is a very clean unit and the AC worked like a champ. The unit is In a gated area, quiet area but close to the main roads. Very convenient to shopping and grocery stores. We had the pool and hot tub basically to ourselves. Just note the pool is not heated and takes a bit to get used to, but very nice. I would highly recommend this unit for family and friends”

“I enjoyed my stay at Mountain Shadows. All the staff was helpful and friendly! I will definitely be back. I will recommend to those traveling to Phoenix to visit! Thank you for such a wonderful stay!”

“Quiet, beautiful, secluded, great pool”

“WOW! A great stay for a reset. The property is inviting and beautiful. The staff were very attentive and friendly. I recommend it! I will be back. Definitely a couples spot. A nice place to relax n unwind.”