Friendly staff. Clean rooms with very good climate control which is essential if you're visiting during the hot months.
My only complaint really is that there was no information in the room. Nothing about the area, the procedures of the hotel (like how to get laundry service, how to get clean towels, room service available or not etc.)
We got all the answers if we asked, but once you've asked about one thing and gone up to your room you realise you've forgotten to ask about another thing.
Maybe not something that many people care about, but I think it's nice to have all the information at hand in a binder or something similar in the rooms.