Pool

Recensioner av Inn at the Peachtrees, Ascend Hotel Collection

2.5 out of 5
Inn at the Peachtrees, Ascend Hotel Collection
330 W Peachtree St NW, Atlanta, GA

Recensioner

5,6
10 - Fantastiskt i betyg. 168 av 1000 recensioner" "
8 - Bra i betyg. 190 av 1000 recensioner" "
6 - Okej i betyg. 183 av 1000 recensioner" "
4 - Dåligt i betyg. 174 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 285 av 1000 recensioner" "

5,8/10

Renlighet

6,8/10

Personal och service

5,0/10

Bekvämligheter

5,4/10

Boendets skick och faciliteter

5,6/10

Hållbarhet

Recensioner

8/10 Bra

Malin

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2019

8/10 Bra

Annika

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Its okay.
The hotel was in a walking distance from CocaCola museum. We had no trouble with parking, we used the hotel garage which costed 15$ /24h. The room was the disapointment, it felt small and had really weird lights (like in a hospital) and the carpet felt dirty. We were surprised by the good complimentary breakfast, waffles, pankakes, juicee, yoghurt, bagels and coffee. Was only expecting a toast. Overall a ok stay.
Bodde här 1 natt i oktober 2019
Svar från General Manager 21 okt. 2019
Dear Annika, We're happy to hear that our proximity to the CocaCola Museum was something you could enjoy while you were with us, though it's unfortunate that your lodgings weren't as you expected. While we are an older property with smaller accommodations, we aim to deliver the highest comfort and will have our maintenance and housekeeping teams look into the issues you had with your room. That being said, we're thrilled you enjoyed our thoughtfully curated breakfast menu and would love another opportunity for your company at Inn at the Peachtrees. Hotel Management

8/10 Bra

Sheena

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My stay was good but I asked for a room on the 1st floor and was told they had no rooms but was told that I could request online but I still might not get it. Wow!!!!
Bodde här 3 nätter i maj 2024
Svar från Hotel Manager 20 maj 2024
Dear Sheena,Thank you for sharing your feedback with us. We're glad to hear that overall your stay was good. We apologize for any inconvenience regarding your room request. We'll review our procedures to ensure better communication and accommodate future requests more effectively. Visit again soon.Sincerely, Hotel Manager

4/10 Dåligt

Jennifer

Affärsresenär
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The location of my room was awful with the window providing natural light positioned at the end of the walkway for everyone to look into. Making it worse, housekeeping parked their cart outside my window most of the day, every day, holding conversations right there even if they could see I was inside. I had to keep the curtains closed almost all the time. The front desk was nonplussed about the situation or moving me, if not that night, then the next when the hotel was less full. The only upside to the hotel was the breakfast.
Bodde här 4 nätter i maj 2024
Svar från Hotel Manager 9 maj 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with the location of your room and the lack of privacy due to the window facing the walkway. We understand the importance of a comfortable and private stay, and we're sorry that we couldn't offer a suitable solution during your visit. Your feedback is valuable, and we will address this issue with our team to ensure improvements are made. We're glad to hear that you enjoyed our breakfast offerings, and we hope to have the opportunity to better accommodate you in the future.Sincerely, Hotel Manager

6/10 Okej

Hideaki

Gillade: Personal och service
Bodde här 6 nätter i april 2024
Svar från Hotel Manager 8 maj 2024
Dear Guest,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

10/10 Fantastiskt

Jules

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Hotel Manager 7 maj 2024
Dear Guest,Thank you for the 5-star rating. We strive for guest satisfaction, and we are glad you were so satisfied. We believe in providing a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Fantastiskt

Zack

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 1 maj 2024
Dear Zack,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

8/10 Bra

Franklys

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Que no hay piscina es lo único pero lo demás estupendo de hecho voy a repetir el dia 30 de junio y el 11 de septiembre
Bodde här 1 natt i april 2024
Svar från Hotel Manager 30 apr. 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a great experience overall. We appreciate your loyalty and are pleased to hear that you'll be returning on June 30 and September 11. If there's anything we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back!Sincerely, Hotel Manager

2/10 Väldigt dåligt

Marcelle

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We booked though Expedia for three nights and when we arrived we were informed that we do not have any reservations. Another staff, maybe the manager who came and found the booking. On our second day, my husband was by the door and the manager on duty stated that he thought we had checked out as we were not supposed to be still there. On our last night when we returned to the hotel our keys were deactivated. When we asked the staff at the front desk, no proper explanation was given. The room was clean however the phone was not working and this was reported to the front desk. Additionally, the shower curtain is short and when taking showers the floor gets wet. I called the front desk from my cellphone and was informed that maintenance was unavailable but will have them come the next day to check. That never happened. The housekeeping staff are not available before noon. The trash from our room was placed outside the room, although housekeeping staff were seen around the trash was left there for more than 5 hours and was only moved after contacting the front desk several times.
Bodde här 3 nätter i april 2024
Svar från Hotel Manager 29 apr. 2024
Dear Guest,We sincerely apologize for the multiple inconveniences and issues you encountered during your recent stay. This is not the experience we aim to provide, and we deeply regret the lapses in service and communication. We have addressed these concerns with our team to ensure they are corrected promptly. Please know that your feedback is invaluable to us, and we will work diligently to improve our services. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okej

Michael

Bodde här 2 nätter i april 2024
Svar från Hotel Manager 29 apr. 2024
Dear Michael,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely, Hotel Manager

6/10 Okej

JUAN RAMON, MERIDA

Affärsresenär
Gillade: Renlighet och personal och service
está en una zona donde empiezas a ver muchos "homeless"
Bodde här 2 nätter i april 2024
Svar från Hotel Manager 22 apr. 2024
Dear Guest,Thank you for sharing your observation about the surrounding area. We understand the importance of feeling safe and comfortable during your stay. If you have any concerns during your stay, please don't hesitate to reach out to our team for assistance. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 Okej

kay kyung oh, tujunga

Bodde här 5 nätter i april 2024
Svar från Hotel Manager 3 maj 2024
Dear Guest,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

10/10 Fantastiskt

Mary E.

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient hotel for walking around the area, very nice to have parking onsite.
Bodde här 1 natt i april 2024
Svar från Guest Services 7 apr. 2024
Thank you for your review, we are glad you enjoyed your stay and hope you will choose to stay with us in the future!

6/10 Okej

Latoya

Gillade: Personal och service
The hotel stay was okay, not what l expected
Bodde här 4 nätter i mars 2024
Svar från Oliver 2 apr. 2024
Thank you for staying with us at the Inn AT The Peachtrees. We do apologize for not exceeding your expectations during your stay. We are working to improve the service and the facilities. Please allow us another opportunity to exceed you expectations on your next trip. thank you

2/10 Väldigt dåligt

Lisandra

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dirty, the carpet was stinky, sheets and towels were dirty. The size of the beds were full size, so is no 2 bed queen size as advised. Extremely small the bathroom. Breakfast last for 20 min…. Very basic, there’s no even yogurt. Atlanta city is beautiful however there’s homeless and drugs all around, very sad.
Bodde här 2 nätter i mars 2024
Svar från Curtis 1 apr. 2024
Dear Lisa,Im so sorry you did not enjoy your stay here at the Inn of The Peachtree Hotel. The breakfast last for 2 hours and It come with waffle, meat, fruit, coffee, muffins, eggs, and grits for free at no extra charge. We will look into adding yogurt.SincerelyCurtis

8/10 Bra

Wendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Hotel Manager 2 apr. 2024
Dear Wendy,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Oliver 31 mars 2024
Thank you for staying with us at the Inn at The Peachtrees. We really are thrilled that you enjoyed your stay with us. Please remember us in your future travels.

10/10 Fantastiskt

Tatyana

Affärsresenär
Gillade: Bekvämligheter
Great experience
Bodde här 3 nätter i mars 2024
Svar från Hotel Manager 18 mars 2024
Dear Guest,Thank you for sharing your positive feedback! We're thrilled to hear that you had a great experience during your stay with us. If there's anything specific that made your experience memorable, please feel free to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 Okej

Raymond, Evans

Affärsresenär
A nice place to stay for the nigh.
Bodde här 1 natt i februari 2024
Svar från Hotel Manager 13 mars 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be a nice place to stay for the night. Providing a comfortable and pleasant experience for our guests is our priority, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Bra

Cheri

Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
On the positive side: The property was conveniently located near the sites we were there to see. We were able to walk nearly everywhere. The staff was very friendly. On the negative side: The property is quite run down and there are several homeless people right outside the hotel.
Bodde här 5 nätter i mars 2024
Svar från Hotel Manager 11 mars 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our convenient location and friendly staff contributed positively to your stay. However, we apologize for the condition of the property and any discomfort caused by the presence of homeless individuals nearby. We will address these issues to enhance the overall experience for our guests. We hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Brittany

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
My room was dirty and the bathroom door wouldn't shut all the way. The elevator sounded like it was about to fall apart. The walls were so thin you could hear everything going on in the other rooms and hallway and the bedroom window was facing the hallway with basically see through curtains. I felt really unsafe in my room at night and anytime I had to leave the room. It smelled like weed in the patio area and some hallways. The bed and pillows were uncomfortable and the TV didn't work. Housekeeping never came by either to take out the trash. If I had to choose between staying here again or not going on another trip I'd stay home. The only good thing about this hotel was the location.
Svar från Hotel Manager 27 feb. 2024
Dear Guest,Thank you for the stay and for sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. Your observations are very important to us. We will check each point you mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely, Hotel Manager

8/10 Bra

Ramona

Reste med familjen
Gillade: Renlighet och personal och service
The staff was fantastic. It was incredibly loud due to people racing each night which is unfortunately outside of anyone's control. The hotel parking made me feel a little safer because it is not accessible from the street.
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager 17 feb. 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that you had a fantastic experience with our staff. We apologize for the noise disturbance caused by outside activities, which is beyond our control. However, we're glad to know that our hotel parking provided you with a sense of safety. We look forward to welcoming you back for another enjoyable visit in the future.Sincerely, Hotel Manager

10/10 Fantastiskt

Mechael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was one of the best stay’s I’ve had. The room was clean breakfast was good as well and the staff was welcoming.
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager 15 feb. 2024
Dear Mechael,Thank you for your wonderful feedback! We're delighted to hear that your stay was one of the best and that you found the room clean, enjoyed the breakfast, and felt welcomed by our staff. Providing a positive and comfortable experience for our guests is our goal, and we're thrilled to know we achieved that during your stay. Your kind words are greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Laura

Gillade inte: Renlighet
Not worth it
When we got to the hotel we were told parking would be included in our stay. That is not the case we were charged an extra $25 a night for parking. When we got to our room the sheets were dirty and had wholes in them. And had hair all in the sheets as well. When we asked the manager about getting a new room or just getting a refund he just gave us a refund and said you can go somewhere else. Not a very good manager to just leave a problem and not want to fix it. But also a lot of homeless people in this area as well. Made it feel a little sketchy than the pictures.
Bodde här 4 nätter i februari 2024
Svar från Hotel Manager 13 feb. 2024
Dear Guest,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager

6/10 Okej

Michael

Affärsresenär
Gillade inte: Personal och service
Almost, but not quite there!
Missed servicing my room when I requested it. No extra blanket when asked for twice. Breakfast was passable. TV channels were low quality. The shower curtain allowed water onto floor of bathroom...making taking showers problematic.
Bodde här 9 nätter i februari 2024
Svar från Hotel Manager 12 feb. 2024
Dear Guest,We appreciate your valuable feedback. We apologize for the oversight in servicing your room and the inconvenience regarding the extra blanket. Your concerns about breakfast variety, TV channels, and the shower curtain have been noted. Rest assured, we will address these issues promptly to enhance our services. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Fantastiskt

Larry

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager 9 feb. 2024
Dear Larry,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 Fantastiskt

Peyton

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Hotel Manager 9 feb. 2024
Dear Peyton,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Cristi

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I did not enjoy finding out that my room was not located on a closed floor but rather had a door to the outside, that should have been stated prior to me booking. Being a woman who as traveling alone I did not feel safe.
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager 8 feb. 2024
Dear Guest,We apologize for any discomfort or concern caused by the room location not being communicated before your booking. Ensuring our guests' safety and comfort is our top priority, and we regret any inconvenience you experience. Your feedback is valuable, and we will take steps to improve our communication regarding room features for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Väldigt dåligt

JIMMY

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Guest Services 6 feb. 2024
Thank you for your feedback. We apologize if your stay was not up to standard. We hope you'll give us another chance in the future.

10/10 Fantastiskt

David

Bodde här 3 nätter i februari 2024
Svar från Guest Services 6 feb. 2024
Thank you for sharing your feedback. We are glad you enjoyed your stay!

10/10 Fantastiskt

Lauren

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Hotel Manager 4 feb. 2024
Dear Guest,Thank you for the perfect 10 out of 10 rating on Hotels.com! We are delighted to hear that you had a fantastic experience during your stay. If you have any specific comments or suggestions to share, please feel free to let us know.Sincerely, Hotel Manager

4/10 Dåligt

Erica

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not What it Seems
Our rooms furniture, floor, curtains, and sheets had unidentified stains on them. The dresser drawers were being kept closed by Velcro. The location at night is sketchy. The staff however were very friendly, and the breakfast was decent. The pictures they show on the site are from remodel renderings, not actual photos.
Bodde här 4 nätter i januari 2024
Svar från Hotel Manager 30 jan. 2024
Dear Erica,We're sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are top priorities, and we apologize for any inconvenience caused by the condition of the room. Your feedback is valuable, and we'll address these concerns promptly to ensure a better experience for our guests. We're glad to hear that you found our staff friendly and enjoyed the breakfast. Regarding the location, we'll take steps to improve safety measures. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Zhen

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was very dirty and looked like it hasn't be cleaned very well. The bathrooms ventilators didn't work and when you took a hot shower, the bathroom was filled with fog. I couldn't breathe inside the bathroom with so much fog. When I came out of the shower, I felt so dizzy and wanted to vomit. The parking lot was way too small.
Bodde här 2 nätter i januari 2024
Svar från Hotel Manager 29 jan. 2024
Dear Zhen,Thanks for your feedback. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared with the relevant departments to provide the guests with better customer service. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 Okej

Donna

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Hotel was run down and the shower was leaking which made the rug in the main room soaking wet and the drawers on the dresser didn't stay closed. It was ok for the night but won't stay again.
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 27 jan. 2024
Dear Guest,Thank you for sharing your feedback about your stay at the hotel. I'm sorry to hear that you encountered some issues with the room, including a leaking shower and maintenance problems with the dresser drawers. It's important for hotels to address these maintenance issues promptly to ensure a comfortable stay for guests.Your feedback will be valuable for the hotel management to improve their facilities and provide a better experience for future guests. If you decide to stay at a different hotel in the future, I hope you have a more enjoyable and comfortable experience. If you have any other questions or need assistance with anything else, please feel free to ask.Sincerely, Hotel Manager

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet
Cheap but not the best
They still had the trashcan with trash thar was from the previous stay. The whole room smelled like cleaning supplies which made me cough and give a headache. You can hear people carrying their luggage very loud even after midnight in the hallway.
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 27 jan. 2024
Dear Guest,I'm sorry to hear about the issues you experienced during your stay at the hotel. Having a trashcan with trash from a previous stay and a strong smell of cleaning supplies in the room are not the level of service one would expect. Additionally, noise disturbances in the hallway can be quite frustrating.Your feedback is important, as it helps hotels identify areas for improvement. I recommend sharing your concerns directly with the hotel management so that they can address these issues and ensure a more comfortable and pleasant stay for their guests in the future.If you choose to stay at a different hotel in the future, I hope you have a more enjoyable experience. If you have any more questions or need further assistance, please feel free to ask.Sincerely, Hotel Manager

10/10 Fantastiskt

Melissa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Affordable and Nice!
We had an awesome stay! We made a quick trip as a couple to hit the aquarium and booked this place because it was in walking distance. The staff were super friendly and helpful and the room was perfect! We are thinking of coming back and will definitely stay here again!
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 25 jan. 2024
Dear Melissa,Thank you for your recent stay at our property. We're thrilled to hear that you had an awesome stay! It's fantastic that the hotel's location was convenient for your trip to the aquarium and that the staff were friendly and helpful. We appreciate your positive feedback and look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

4/10 Dåligt

Thomas

Affärsresenär
Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Hotel Manager 24 jan. 2024
Dear Thomas,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

6/10 Okej

Beth

Affärsresenär
Gillade inte: Personal och service
Little lacking, sorry
There weren’t enough towels for each of us and the safe didn’t work, and no extra blankets available. Other than that, it was okay.
Bodde här 5 nätter i januari 2024
Svar från Hotel Manager 22 jan. 2024
Dear Beth,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the insufficient towels, the malfunctioning safe, and the unavailability of extra blankets. This falls below the standard we aim to provide, and we appreciate your understanding. Your feedback is valuable, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We hope to have the opportunity to make your next visit more enjoyable.Sincerely, Hotel Manager

6/10 Okej

Igor

Reste med familjen
Overall it felt like a 3 star hotel. It was fine for the price, except the linen smelled like bleach so strong. We were glad to have the breakfast, except the employee brought half of the food (the hot breakfast)when the breakfast started at 8 am ( Sunday ). And another half of the food, like milk, cereal, and fruits, half an hour later (8:30 am). We finished our breakfast by the time she brought the cold breakfast food. I don't know why the food could not have been served right in time when breakfast started because several people didn't even see the cold breakfast food. And they need to do something with that bleach smell of the linens because people won't be back after such experience. It's a shame because overall the hotel was fine.
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 22 jan. 2024
Dear Guest,Thank you for providing your detailed feedback. We appreciate your comments about the value of the price and the overall experience. However, we apologize for the inconvenience caused by the strong bleach smell in the linens and the timing of the breakfast service. We will address these concerns with our housekeeping and breakfast service teams to ensure improvements are made. Your input is valuable, and we hope to have the opportunity to provide you with a more seamless and comfortable experience on your next visit. Sincerely, Hotel Manager

10/10 Fantastiskt

rafael

Bodde här 2 nätter i januari 2024
Svar från Hotel Manager 22 jan. 2024
Dear Rafael,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Justin

Bodde här 2 nätter i december 2023
Svar från Hotel Manager 22 jan. 2024
Dear Justin,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

6/10 Okej

Anne Michele

Gillade: Personal och service
Bodde här 3 nätter i januari 2024
Svar från Hotel Manager 21 jan. 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay on Expedia. We appreciate your honest review, as it helps us to continuously improve our services. We're pleased to see that there were positive aspects of your stay. However, we also note your rating of 3 out of 5, indicating there may be areas where we fell short. Your insights are valuable to us, and we would like to learn more about the aspects that led to this rating to better address any concerns.Sincerely, Hotel Manager

4/10 Dåligt

Maidli, Marlborough

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Hotel Manager 20 jan. 2024
Dear Maidli,We're sorry to hear that your experience fell short of expectations, and we appreciate your feedback. If you have specific concerns or areas where we can improve, please let us know. Your input is valuable, and we aim to address any issues to ensure a better experience in the future. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Fantastiskt

Rolando G, Hialeah

Gillade: Bekvämligheter
Bodde här 3 nätter i januari 2024
Svar från Hotel Manager 19 jan. 2024
Dear Rolando,Thanks for choosing our hotel for your stay and the 5 rating you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager

4/10 Dåligt

patricia

Reste med familj och småbarn, Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
It was close the passport agency and staff was really nice, but I almost didn't sleep since my husband and I felt so unsafe. The staff was very nice and gave us a room inside that wasn't accessible from the street since we had a small child. I feel bad giving such poor rating since staff was so nice, but the hotel conditions and location is awful. I wanted to leave as soon as I pulled into the creepy parking garage.
Svar från Hotel Manager 16 jan. 2024
Dear Patricia,Thank you for your feedback. We understand your concerns about the hotel conditions and location. Your safety and comfort are of utmost importance to us, and we regret that your experience fell short of expectations. We are grateful for your acknowledgement of the staff's efforts to accommodate your needs. Your feedback is valuable, and we will use it to address the issues you've raised. We hope to have the opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

8/10 Bra

Alex, Tustin

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
The front door had a gap that allow a massive amount of cool air in the room, there was a long female hair under the sheets, the fixtures were loose and falling apart from toilet paper holder to lamps, to the hair dryer
Bodde här 1 natt i januari 2024
Svar från Hotel Manager 10 jan. 2024
Dear Alex,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

2/10 Väldigt dåligt

Herman

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst broom I’ve ever stayed in
This hotel was absolutely underwhelming the false advertisement the rooms look nothing like they advertise. I had stains on my sheets everything in there, looked like they got it from a thrift store roaches. None of the outlets worked except one. The phone had no plug-in, so in case of an emergency, I would’ve had to use my phone very unsafe environment, dirty very dirty and I am just so disappointed and they had the nerve to charge me a deposit so I hope and pray that they don’t try to charge me for all the damage that was already done. I moved out of the first room into another room that was even worse the water in the shower let it the floor, and there were roaches this hotel needs to be shut down immediately, this was one of the most terrible hotel room I’ve ever stayed in
Bodde här 2 nätter i januari 2024
Svar från Hotel Manager 9 jan. 2024
Dear Herman,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Zackery

Bodde här 1 natt i december 2023
Svar från Hotel Manager 9 jan. 2024
Dear Zackery,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely, Hotel Manager

6/10 Okej

Eddie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Friendly Concern
The hotel was nice, the furniture was scrapped up, but otherwise okay. My complaint is that they withheld an additional $100.00 for commodities and its taking days for them to refund my account.
Bodde här 1 natt i december 2023
Svar från Hotel Manager 9 jan. 2024
Dear Eddie,Thank you for sharing your experience, and we apologize for any inconvenience with the furniture's condition and the delay in refunding the additional amount. We understand the importance of a timely resolution, and we will investigate the delay and expedite the refund process. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Hotel Manager 9 jan. 2024
Dear Robert,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager