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Recensioner av Sonesta Select Atlanta Cumberland Galleria

3 out of 5
Sonesta Select Atlanta Cumberland Galleria
3000 Cumberland Blvd Se, Atlanta, GA

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 827 av 1582 recensioner" "
8 - Bra i betyg. 374 av 1582 recensioner" "
6 - Okej i betyg. 177 av 1582 recensioner" "
4 - Dåligt i betyg. 86 av 1582 recensioner" "
2 - Väldigt dåligt i betyg. 118 av 1582 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Shanda

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Jasmine, Marietta

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Paul

Reste med familjen
Gillade: Bekvämligheter
Good price. Great location.
Bodde här 1 natt i maj 2024

6/10 Okej

Adam

Reste med familj och småbarn, Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
Average hotel. Would consider very average when for the same price multiple hotels offer free parking and free breakfast.
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 20 maj 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

8/10 Bra

Tracy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Sonesta Select 20 maj 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

6/10 Okej

Ahmad

Affärsresenär
Gillade inte: Personal och service och bekvämligheter
Needs a lot of improvement… not really recommended
Bodde här 5 nätter i maj 2024
Svar från Sonesta Select 20 maj 2024
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below our expectation regarding the internet service. We will address these concerns and your feedback will help us improve for your next visit.

10/10 Fantastiskt

Steven

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved it was just far enough away from downtown to be away from the crime. Kept my car safe, in a good neighborhood. Front desk guy was really friendly, he let me check in early when i arrived early too. I would stay there again.
Bodde här 2 nätter i maj 2024
Svar från B. Cardona 17 maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

6/10 Okej

Nicole

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My overall stay was good. The only thing I didn't like was my first room had a smell to it. I went to the front desk and she changed my room. The staff was very nice and friendly. Also, my room didn't have any hand soap/bar at the sink to wash hands with.
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 16 maj 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 Fantastiskt

Sarah

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay!
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 16 maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

2/10 Väldigt dåligt

Markeith

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel had a stench in room. Bed frame, TVs, and room phone was dusty. I had to call several time to reach the front desk. I asked for extra sheets and they gave me some that had stains on them.
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 15 maj 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

2/10 Väldigt dåligt

Markeith

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was not clean, very dusty, and had a a smell of wet mildew. I asked for extra sheets and some of the sheets were dirty. I Had to make several calls to the front desk to get an answer. It had dust on the bed frames, tvs, and room phones. Hotel had a stench.
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 15 maj 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

10/10 Fantastiskt

Marquis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 16 maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Fantastiskt

Donna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy parking! Close parking. 1 mile from Truist Park. Easy check in process.
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 16 maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Fantastiskt

Ellie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 15 maj 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

4/10 Dåligt

Kristen

Gillade inte: Renlighet
Bodde här 2 nätter i maj 2024
Svar från Sonesta Select 15 maj 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Fantastiskt

Lee Ann

Gillade: Renlighet och personal och service
My go to hotel when in Atlanta. No frills, but clean, safe, and inexpensive. Staff is very friendly and helpful.
Bodde här 2 nätter i maj 2024
Svar från Sonesta Select 14 maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Fantastiskt

Haris

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great property for a great price. Very walkable to the mall and other restaurants nearby.
Bodde här 4 nätter i maj 2024
Svar från Sonesta Select 14 maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

8/10 Bra

Stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Walking distance to work, shopping and Truist park
Bodde här 3 nätter i maj 2024
Svar från Sonesta Select 14 maj 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 Okej

GPz

Gillade: Boendets skick och faciliteter
It was beautiful but my tv in my room did not work room 308
Bodde här 5 nätter i maj 2024
Svar från Sonesta Select 14 maj 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 Fantastiskt

Jaime Alberto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 14 maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Fantastiskt

Patricia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great
Bodde här 2 nätter i mars 2024
Svar från Sonesta Select 14 maj 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 14 maj 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Fantastiskt

Jay

Good
Bodde här 2 nätter i februari 2024
Svar från Sonesta Select 14 maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

4/10 Dåligt

Christopher

Gillade inte: Renlighet och boendets skick och faciliteter
Overpriced
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 9 maj 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Fantastiskt

Tresa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
How quickly the staff found my reservation
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 9 maj 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Fantastiskt

Amanda

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice, spacious, clean rooms!
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 14 maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Fantastiskt

Shikina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Night clerk was friendly and courteous.
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 9 maj 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Dåligt

Jacklyn

Bodde här 4 nätter i maj 2024
Svar från Sonesta Select 9 maj 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Fantastiskt

Jeffrey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 9 maj 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 Okej

Wu, Brentwood

Gillade: Personal och service
The room was not ready when we checked in around 9:00 pm. The front desk was not aware the room had not been cleaned
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 9 maj 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

10/10 Fantastiskt

Camillah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel
Bodde här 2 nätter i maj 2024
Svar från Sonesta Select 9 maj 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff very helpful. Iesha was the best
Bodde här 1 natt i april 2024
Svar från Sonesta Select 4 maj 2024
Thank you for your positive review. We look forward to your return.

8/10 Bra

Blake

Reste med familjen
Gillade: Renlighet och personal och service
It was great for a weekend getaway!
Bodde här 2 nätter i april 2024
Svar från Sonesta Select 3 maj 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Fantastiskt

Jacques

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The only 2 things I didn't like were that was no soap in the shower and that the bathtub was really slippery... no safe mat or else...
Bodde här 1 natt i maj 2024
Svar från Sonesta Select 3 maj 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Fantastiskt

Michelle

Bodde här 2 nätter i april 2024
Svar från Sonesta Select 20 maj 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 Fantastiskt

Melinda

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very easy to get to my conference.
Bodde här 2 nätter i april 2024
Svar från B. Cardona 1 maj 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Bra

Carl

Reste med familjen
Excellent and pleasant staff.
Bodde här 2 nätter i april 2024
Svar från B. Cardona 29 apr. 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Fantastiskt

JAMES

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay. And very convenient to the stadium.
Bodde här 1 natt i april 2024
Svar från B. Cardona 29 apr. 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okej

Clyde

Gillade: Personal och service och boendets skick och faciliteter
Staff is professional,
Bodde här 1 natt i april 2024
Svar från B. Cardona 29 apr. 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okej

Andrew

Bodde här 1 natt i april 2024
Svar från B. Cardona 29 apr. 2024
Thank you for your review. We hope to see you again soon!

10/10 Fantastiskt

Datrick

Bodde här 1 natt i april 2024
Svar från Sonesta Select 20 maj 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved everything about our stay. We will definitely be back.
Bodde här 2 nätter i april 2024
Svar från Sonesta Select 28 apr. 2024
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Fantastiskt

yoselyn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i april 2024
Svar från B. Cardona 29 apr. 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Fantastiskt

Joseph

Bodde här 7 nätter i april 2024
Svar från Sonesta Select 20 maj 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 Fantastiskt

Sheri

Gillade: Bekvämligheter
Consistently good
Bodde här 2 nätter i april 2024
Svar från Sonesta Select 28 apr. 2024
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

10/10 Fantastiskt

swan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I am really enjoyed this property the amenities like pool. I felt safe area around & inside is really nice clean smells good. The staff were really helpful & polite . The view from room was lovely big spacious room w/ sofa desk area nice big bed clean sheets nice bathroom. Also no one came to knock door rushing or slowing down to check out. Very pleasant experience
Bodde här 2 nätter i april 2024
Svar från B. Cardona 29 apr. 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Fantastiskt

Sid

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very friendly and the room was as advertised. The Sonesta Select was a great hub for our visit to Atlanta.
Bodde här 4 nätter i april 2024
Svar från Sonesta Select 26 apr. 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

2/10 Väldigt dåligt

Jessica

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
Would give it to zero stars if I could. When you first check in they give you a page that basically says that if you are a loud guest after a certain time they will kick you out however, they won’t. They won’t do anything about it . when we stayed about a week ago on our trip cross country. There was a party going on next-door until about three in the morning. We called the front desk several times, and they did nothing about it. I finally called Expedia because we really needed to and Expedia contact the front desk and they told the front desk that there’s nothing that they can do about it because “ they are guests too “ so apparently that slip of paper doesn’t mean crud. So be for warned if loud screaming neighbors next-door at night they won’t lift a finger to help and they won’t even reimburse you or even move you to another room like most hotels will do. they can’t be bothered to take five minutes and do anything to help
Bodde här 1 natt i april 2024
Svar från Sonesta Select 26 apr. 2024
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. We hope that your next visit to the area

10/10 Fantastiskt

Travis

Bodde här 1 natt i april 2024
Svar från Sonesta Select 26 apr. 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Fantastiskt

Daunn

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice place. Good pool and fitness center. Free parking. Attentive staff. Highly recommend
Bodde här 1 natt i april 2024
Svar från Sonesta Select 26 apr. 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.