Kathleen,Thank you for taking the time to write a review. I am very sorry we did not meet your expectations and that you did not have a comfortable stay. I do wish you would have called us while you were here so that we could work to rectify at least some of your concerns and make your stay more pleasant instead of just having a "not very comfortable stay". Our little hotel is in a 100 year old historic beach side building. Because of its age and style I can understand why it may appear worn, particularly if you are expecting a modern hotel. Clearly there were some issues with your room which disrupted your stay and that always disappoints us as we strive to provide a good experience. The stains on the ceiling we were aware of and were in the process of repairing. They occurred due to a minor leak during a recent rain/wind storm. The leak was repaired before your stay and the ceiling was repainted just after your stay. We were not aware that the refrigerator was not working and have since replaced that. As for the heat, unfortunately older buildings such as this only have a single control per floor. Had you called us we would have been happy to increase the temperature for you beyond the normal temperature of 69 degrees we leave it at. Also if the blanket which was on your bed was not sufficient, there was an extra blanket in your closet for your use. Again I wish you would have considered calling us during your stay so that we could have quickly fixed several of your problems. Lastly regarding the parking. I am sorry again that you were not aware we do not have on site parking. We do our best to communicate this to every 3rd party company we sell rooms through, however as a 3rd party we can not control how they provide this information to you. It is very clear on our web site that parking is only on the street. I am a bit surprised you had to go two blocks to find it this time of year as there is normally plenty of parking either on the street in front of the hotel or on the same street but just across the main road. Even two blocks away you were probably not more than 600 to 800 feet and was likely a shorter journey than parking in most parking garages to a guest room in most of the casino resort properties. You are correct though in the summer parking at times can be more of a challenge, especially during the weekends.Again I am sorry you did not enjoy your stay with us. I do wish you would have reviewed our website (all of our room pictures are very accurate and taken within the past year) so that you had a better sense of what our property has to offer and I wish you would have contacted us with any problems so we could have worked to make your stay more enjoyable. We do hope your next visit to the area is a much better one.

Thank you. We're so happy you found us and glad you enjoyed your stay. Happy New Year!

Michele, I'm sorry you were unhappy with your stay. The day you checked in you sent a message you were unhappy with the room. I responded asking what you were unhappy with so we could try to fix it and make your more satisfied. Unfortunately you never responded to us but instead waited until after you left to simply leave a negative review. Next time I hope you give the property or service provide the opportunity to make you happy.

Elizabeth we are very sorry you were unhappy with your room. We are very surprised because this is a very popular room in the Summer especially since there are no stairs and a private entrance but we understand everyone has different tastes and needs. I am not sure who would have told you it was on the first floor. It would not have been anyone from our offices as we always refer to it as ground floor. Unfortunately we can not control what you might be told by Expedia or any other 3rd party booking site.While we do not have a front desk since we are a very small property we have staff available all the time either on site or near site (with 100 feet). There was a letter with your key which highlighted this and provided a phone number if you needed any help. We never received any phone calls from you.Yes we do utilized a completely contactless check in process by email. I'm sorry if you did not enjoy it. Most people seem to appreciate not having to wait in a line or have the flexibility to arrive when they wish and go straight to their room. Again if you needed any assistance the email you received for check in also had the same phone number you could call and a live person would have met you immediately.During check in times we do leave the door to that unit unlocked so guests can enter and pick up the key. This should have been explained in the email instructions. This does not provide any access to any other units or the property in general as the rest of the rooms are behind a common entry point which has a coded lock.We advertise this unit with free on street parking. You can park on any of the local side streets (except in front of a meter) for free. The city does require a special parking permit to park more than 4 hours which we provided to you free of charge. We do however take a deposit for the parking permit which was refunded to you when you returned it. So to say there is no parking and that you had to pay for it is a bit unfair and inaccurate.I'm sorry if you thought 300 was a lot of a Saturday night in the peak of the summer, over a weekend with a beach concert drawing upwards of 30,000 people a day, for a hotel room which was 250 feet from the beach. We believe our rates were very fair considering many of the hotels in Atlantic City were charging upwards of 600 or more the same night and that was before any taxes or fees.All I can say is I'm sorry you did not enjoy your experience with us. We do our very best but we are just not a good fit for every guest. We try to be as transparent as possible and provide accurate information and photos of each guestroom type. We hope your next visit to the are you will find something more suitable for you.

Thank you Patricia. We are very happy you enjoyed your stay with us and hope to see you again.

Felicia,I am very sorry that your shower curtain was dirty. We normally change them every few days, particularly where we are located so close to the ocean. I'm not sure what happened and will review this with our cleaning folks. I know everyone was a bit sluggish this past weekend after an unexpectedly busy weekend and week prior.We are a small hotel without a front desk but there should have been a document in your room as well as the information with your key that had a phone number you could call if you needed anything. We are on or near site at all times but just not at a desk or office. I am hoping after the first night you put the service sign on your door so the housekeepers could replace your towels and hopefully notice the dirty shower curtain and replace it as well. I know at one point I was checking some rooms and notice it was set to privacy so not sure if they were able to get in to do service or not.I hope besides these items you were able to have a pleasant and enjoyable trip to the shore.

Thomas, Thank you for taking time to write a review. We are very happy you enjoyed your time with us. Because our little hotel is in what was once a large house our guest rooms are of varying sizes. I checked our records and you were in the smallest room. This is usually fine for short trips but would not recommend it for a longer stay. On a future trip we will try to get you into one of our larger rooms with a larger bathroom.

Jess,Thank you for taking time to review us and for your kind words. Thanks also for the comment about the WiFi. I will be getting it checked out to see why it is having problems.

Thanks Katie. Glad you enjoyed your stay with us and had a chance to enjoy our beautiful beaches here in Ventnor.

Thank you Kristen.

Thank you Katherine and sorry for the delay in this response. We are thrilled you enjoyed your stay with us and look forward to a return visit.

Thank you

Thank you. We are very happy you enjoyed your stay with us.

Klaudia,I am very sorry you were so frustrated with the check in process. I understand it appears we did not send you instruction because you did not receive them but in fact we sent them several times. Unfortunately the travel agency you booked through does not provide us your direct email but instead provides one which goes through them. We have no control over this. While it may seem simple for us to provide this information to someone over the phone claiming to be a representative of your travel agency, for your own safety and that of other guests we only communicate through the email provided by the travel agency. Since they were unable to see the information it seemed strange since we had used the same process with at least 8 other bookings for the same weekend. Unfortunately adding a third party between the customer and the hotel can sometimes create problems.As for the uneven floors, this is a historic building over 100 years old and like many of this age it has experienced some settling.I am sorry about the bed and will have it checked. It is on a steel frame so not sure what would cause it to be shaky and appreciate you letting us know. Since you were here for two days I wish you would have called the number on your check in document, the door to the building, or the documents in your room and let us know you were having issues so that we could have tried to fix any problems while you were here instead of suffering for two days and then let us know through this forum. Maybe we could have resolved the issues quickly for you.Again I am sorry you were/are unhappy and hope your next experience at a hotel is better.

Thank you and glad you enjoyed your stay

Stephen, Thank you for taking the time to review our hotel. We appreciate your feedback.Our building is over 100 years old and like many older buildings, especially those built on sand from that era we have experienced settling which has caused the floors to slope. The building has survived at least three hurricanes and many more severe storms so I do not believe it is going anywhere.The furniture is all new withing the last 8 years except for the dresser which is an older piece and we do plan to replace that over the winter.I wish you could have been more specific about the bathroom and kitchen area as they were both fully renovated 5 years ago so it is hard to know what you did not like about them. Again I am sorry we were not able to provide you a better experience and invite you to reach out to us directly with your concerns or opinions so that we can continue to improve our property.