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Recensioner av Auckland Airport Kiwi Motel

2.5 out of 5
Auckland Airport Kiwi Motel
144 McKenzie Road, Auckland

Recensioner

6,6
10 - Fantastiskt i betyg. 150 av 1003 recensioner" "
8 - Bra i betyg. 330 av 1003 recensioner" "
6 - Okej i betyg. 273 av 1003 recensioner" "
4 - Dåligt i betyg. 160 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 90 av 1003 recensioner" "

6,8/10

Renlighet

7,2/10

Personal och service

6,8/10

Bekvämligheter

6,2/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Roland

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Close to airport
Convenient location close to the airport. Good Indian restaurant whithin walking distance.
Bodde här 1 natt i februari 2020
Svar från Reception Team 27 feb. 2020
Thanks for the feedback

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Svar från Dorin 6 maj 2017
Dear Valued Guest Thanks for taking your time and rating your hotel. Regards

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Dorin 30 maj 2015
Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our motel! We hope you will come back and visit us soon! Warm regards, Auckland Airport Kiwi Motel

8/10 Bra

Jashpalsinh Rajendrasinh

Gillade: Personal och service och boendets skick och faciliteter
It was a pleasant hotel and my stay was good.
Bodde här 3 nätter i maj 2024
Svar från AAKM 22 maj 2024
Dear SirGreetings of the Day!Thank you for sharing your valued feedback. We are glad that you had a pleasant and a comfortable stay with us. We look forward to your next visit and stay withus and we will ensure that it is even better.ThanksWarm Regards

2/10 Väldigt dåligt

Charleen

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Room smelt like animal, semi cleanish. Not enough towels, no handtowel, needs non slip mat. WiFi wouldn’t connect so couldn’t make use of tv options. Phone wasn’t working. Laundry facilities were out of order.
Bodde här 2 nätter i maj 2024
Svar från Auckland Airport Kiwi Motel 13 maj 2024
Kia Ora Charleen,Thank you for taking the time to write a review. We are sorry to hear about the issues you faced during your stay with us. We have addressed the wifi and phone issue in your room and the laundry facilities are fixed. We hope to welcome you again in the near future.

10/10 Fantastiskt

Elenor Selma

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was value for money - really appreciated the dining room being open in the evening.
Bodde här 1 natt i april 2024
Svar från Auckland Airport Kiwi Hotel 7 maj 2024
Kia Ora Elenor,Thank you for taking the time to write a review. We are pleased that you enjoyed your stay with us and hope to welcome you again in the near future. Regards

8/10 Bra

Joan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Auckland Airport Kiwi Motel 18 feb. 2024
Kia Ora Joan,Thank you for your feedback, your feedback is important to us as it helps us to improvr and provide best services to our guests. We are glad that you had a pleasant stay with us. Looking forward to welcome you back to our Motel.Best Regards

4/10 Dåligt

Malae

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The outside area was good for kids especially with a big group with lots of kids, but the rooms were ok, cleaning service was not good, we were cleaning our rooms ourselves with taking rubbish out and going to ask for clean towels and taking the dirty towels to the cleaners. So over all wasn’t the greatest experience.
Bodde här 3 nätter i januari 2024
Svar från Auckland Airport Kiwi Hotel 7 feb. 2024
Dear MalaeGreetings of the day!Thank you for sharing your feedback, we apologize for the inconvenience caused during your stay. Your feedback is very important to us, we have shared your review with our team and we ensure we will work on all aspects of your concerns. We assure you that we will work hard and ensure that we take all necessary steps so that you have a much better experience in your next visit.We at Auckland Airport Kiwi Hotel, look forward to provide the best of our services.ThanksWarm Regards

4/10 Dåligt

Verifierad resenär

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Cons: - Air condition was not providing cool air and had to ask for a service. They fixed it same day. - we asked to be moved to another room because of Cleanliness and hygene, the new room did not have a toilet paper hanger on the wall. - Cleanliness and hygiene is poor. - Breakfast buffet is poor Pros: - Friendly staff - They provided free complementary breakfast after complaining.
Bodde här 8 nätter i december 2023
Svar från Auckland Airport Kiwi Motel 7 feb. 2024
Kia OraThank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again and its for sure you won’t be disappointed this time.Best regards Auckland Airport Kiwi Hotel

10/10 Fantastiskt

Ashley

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
We had an amazing stay at the Auckland Airport Kiwi hotel. The staff are super helpful and friendly, our room was perfect for what we needed for our family of 5. Tidy, clean and up to date inside our room. Free wifi. Food was delicious at the restaurant will definitely be back again!
Bodde här 3 nätter i december 2023
Svar från Auckland Airport Kiwi Motel 1 jan. 2024
Dear AshleyThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Highly recommend!
I stay here once a year when I travel to NZ. All the staff are very friendly. The restaurant serves excellent food. The rooms are very nice, especially the ones on the motel section. Plus, you can't beat the price!
Bodde här 1 natt i december 2023
Svar från Auckland Airport Kiwi Motel 1 jan. 2024
Dear GuestThank you for sharing your valued feedback. We are glad to hear that you had a good stay and you enjoyed our services here at Auckland Aiport Kiwi Motel.We look forward to your next visit.ThanksWam Regards

6/10 Okej

julio

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Excellent rapport qualité prix
Excellent rapport qualité prix. Nous étions trois et la chambre est suffisamment grande sans se marcher sur les pieds. Il y a une grande prairie derrière et une cour devant avec table sur laquelle on peut manger. La chambre est équipée de frigo, four à micro-ondes, plaques, vaisselle pour trois, de quoi faire à manger pour trois.
Bodde här 6 nätter i december 2023
Svar från Auckland Airport Kiwi Motel 31 jan. 2024
Dear JulioGreetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

6/10 Okej

FRANK

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good price bad water pressure
The good: Great price, clean, comfortable,roomy and friendly staff. The bad: Low water pressure. The shower was either really hot or really cold. The room smelled like a gym.
Bodde här 1 natt i december 2023
Svar från Auckland Airport Kiwi Motel 1 jan. 2024
Dear Sir,Greetings of the day!Thank you for sharing your valued feedback. We apologize for the inconvenience during your stay. We will surely work on the above mentioned points and ensure you have a better stay with us, the next time. ThanksWarm Regards

8/10 Bra

Raiha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Auckland Airport Kiwi Motel 1 jan. 2024
Dear GuestThnak you for your feedback. We look forward to make your next stay even better and more comfortable.Have a good DayThanks

8/10 Bra

Carl

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Very convinient to the airport but blanket should be washed after each tennant. TV remote had a fkat battery and no battery cover.
Bodde här 1 natt i januari 2023
Svar från Reservations 12 feb. 2023
Thank you for your feedback.We would really take care of all the facilities provided in the room.

8/10 Bra

Margrit

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i januari 2023
Svar från Reservations 12 feb. 2023
Thanks for the rating and we will keep up the good work.

8/10 Bra

Laurentius

Bodde här 1 natt i januari 2023
Svar från AAKH 15 jan. 2023
Thank you

2/10 Väldigt dåligt

Gysbertus

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Won’t be back.
Booked last minute as needed to travel urgently. Only needed a solo room for the evening as flight was departing at 6 am. Unfortunately the room and bathroom wasn’t overly clean, no cups or glasses to drink from in the room but there was an ironing board with no iron!! Wouldn’t rush back.
Bodde här 1 natt i december 2022
Svar från Kiwi Motel 31 dec. 2022
Thank you for your feedback.

8/10 Bra

Sofaia

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Good
Svar från Reservations 29 dec. 2022
Dear Guest,Thank you for your feedback.

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2022
Svar från AAKH 29 dec. 2022
Dear Guest,Thank you for your feedback.

8/10 Bra

CC

Bodde här 1 natt i december 2022
Svar från Kiwi Motel 21 dec. 2022
THANK YOU FOR YOUR RATINGS

8/10 Bra

polly

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
A little shabby but great value and location
Svar från Kiwi Motel 15 dec. 2022
Thank you for your feedback

8/10 Bra

Inacio

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was nice and close to the airport. The room was set up for 3 people with a kitchenette yet only had one chair and no table to sit at. It had hanging space, but no hangers.
Svar från Kiwi Motel 15 dec. 2022
Thank you for your feedback

6/10 Okej

Tatsuya

Affärsresenär
Gillade inte: Boendets skick och faciliteter
周りに何もなく退屈だった。 空港が近いので、泊まるだけならアリだと思う。
Svar från Kiwi Motel 15 dec. 2022
Thank you for your feedback

6/10 Okej

Neville

Gillade: Personal och service och bekvämligheter

2/10 Väldigt dåligt

Rachael

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What an awful place to stay. We booked a motel but were put in a backpackers. The room was dirty and damaged. The kitchen was falling apart, the kitchen untensils were filthy. Some of the windows didnt close properly or lock. We left as early as possible. I wish id read all the reviews on google and the copied and pasted replies from the hotel before booking here.
Bodde här 1 natt i november 2022
Svar från Kiwi Motel 28 nov. 2022
Kia Ora , Thank you for sharing your recent experience of Auckland Airport Kiwi Hotel. I am disappointed your time with us was not positive and I can assure you it is not the usual standard on which we pride ourselves. Cleanliness and guests need are our priority, we look forward that every guest that comes to our hotel checks out with good experience and good memories. We have passed this issue to our housekeeping team and management and the matter is currently being reviewed. Looking forward to welcoming you to our hotel again

8/10 Bra

Neville

Reste med sin partner
Gillade: Personal och service
Duvet on bed loooked grubby. Only one mug and one cereal bowl in rrom.
Bodde här 2 nätter i november 2022
Svar från AAKH 26 nov. 2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time. Kind regards Auckland Airport Kiwi Hotel

2/10 Väldigt dåligt

Diane

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Shown to room. Hadn’t been clean shower was dirty no beverage facilities. Asked to change. Second room toilet was dirty. Bed linen stained window broken couldn’t be closed. Refused refund. Never experienced such an awful facility. Relocated to alternative venue.
Bodde här 1 natt i november 2022
Svar från AAKH 26 nov. 2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are. we are very particular when it comes to our guest needs, the issue that you arise has been passed to our housekeeping team. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time. Kind regards Auckland Airport Kiwi Hotel

2/10 Väldigt dåligt

Luke

Gillade inte: Personal och service
Bodde här 1 natt i november 2022

6/10 Okej

Tyler

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Was perfect for me and my family. Wasn't very impressed with staff when I checked in a little rude one was
Bodde här 2 nätter i november 2022
Svar från Kiwi Motel 15 nov. 2022
Kia Ora,Thank you for your feedback, we will pass on your comments to our front desk Manager.

6/10 Okej

MOORIA

Bodde här 3 nätter i november 2022

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Handy to airport and had a lovely meal.
Svar från Kiwi Motel 11 nov. 2022
Thank you

10/10 Fantastiskt

Kathleen

Great room,price, comfortable, clean. Dinner service unco ordinated, took time be served otherwise staff and meal great
Bodde här 1 natt i november 2022
Svar från AAKH 11 nov. 2022
Kia Ora, Thank you for taking your time out and providing us with your feedback. Looking forward to welcoming you again Kind regards, Auckland Airport Kiwi Hotel

8/10 Bra

William

4/10 Dåligt

Elizabeth

8/10 Bra

Philip

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were very friendly and late check in was permitted
Bodde här 1 natt i oktober 2022
Svar från Reservations 29 okt. 2022
Thank you for your kind feedback, we look forward to welcoming you to our motel sometime again and for sure you’ll enjoy your stay with us. Bes regards Auckland Airport Kiwi Motel

6/10 Okej

Terence

Reste med familj och småbarn
Gillade inte: Personal och service
Location was Good Average Staff , I don't think they wanted to be there.
Bodde här 4 nätter i oktober 2022
Svar från AAKH 26 okt. 2022
We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

4/10 Dåligt

Peter

Reste med sin partner
Zum zweiten Mal keine Chance zur Übernachtung. Da sich unsere Flüge verschoben hatten, informierte ich das Hotel, dass wir zu einem späteren Zeitpunkt anreisen. Weil ich nicht über Expedia geschrieben habe, wurden meine Mails nicht beachtet, sodass wir vor einem ausgebuchten Hotel standen. Dank der Dame am Empfang wurden wir in ein anderes Motel vermittelt. Ich könnte jetzt noch schreiben, was ich bei der Buchung des Kiwi Motels erlebt habe, aber das würde Seiten füllen. Im Ergebnis: UNFLEXIBELE UNTERKUNFT.
Bodde här 1 natt i oktober 2022
Svar från AAKH 26 okt. 2022
Dear Peter, apologies for this delayed response. We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined, this is not how we expect first time visitors or any visitors to the hotel to be treated. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

6/10 Okej

Andrea

Bodde här 1 natt i oktober 2022
Svar från Kiwi Motel 13 okt. 2022
Dear Andrea,Thank you for your feedback.

8/10 Bra

Tafale

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Could have done with a vacuuming under beds. Otherwise was ok. Spacious unit for 3 adults and 1 child. Good bathroom and hot drink making facilities. Close to airport. Would stay thete again.
Bodde här 1 natt i oktober 2022
Svar från Kiwi Motel 13 okt. 2022
Dear Tafale,Thank you for your feedback.

8/10 Bra

Pamela

Bodde här 1 natt i oktober 2022
Svar från AAKH 9 okt. 2022
Dear Pamela,Thank you for your feedback.

8/10 Bra

Samantha

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 15 nätter i september 2022

10/10 Fantastiskt

Susan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Only there overnight
Bodde här 1 natt i september 2022
Svar från Reservations 28 sep. 2022
Dear Susan,Thank you for your feedback.

8/10 Bra

Ian

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Basic accommodation, comfy bed, very dated and a few things needed fixing in the room (very minor) but it was cheap! The restaurant was very good and highly recommended - I was going to head to town but gave them a try and glad I did, lovely Indian food 5 star.
Bodde här 1 natt i september 2022
Svar från AAKH 23 sep. 2022
Dear Ian,Thank you for your feedback

4/10 Dåligt

Katherine

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2022

6/10 Okej

peter

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i september 2022
Svar från AAKH 16 sep. 2022
Kia Ora,Thank you for taking out time and effort to give us your feedback. Every feedback is important for us and are considered very strongly. We are glad that you had an enjoyable stay with us. Looking forward to welcoming you back to our Motel and for sure you’ll enjoy your stay this time as well.Best regardsAuckland Airport Kiwi Motel

4/10 Dåligt

Simon

Affärsresenär, Reste med familjen
Gillade inte: Personal och service
The reason I was disappointed was that I asked the staff for clean towels and they were not replaced, I had to go to the office in the evening and ask again. When they re-set the room they let the trash in the corner and didn't even bother taking it. The main reason was that I was going to check out a few days earlier than expected (due to unforeseen circumstances) and the hotel manager told me that I could not get a refund, I was so surprised.
Bodde här 9 nätter i augusti 2022
Svar från AAKH 16 sep. 2022
Dear Simon,We appreciate you taking the time to provide feedback about your recent stay with us.Every guest experience is important to us. We take our guests’ feedback very seriously and your feedback is essential in our effort to improve our service standards. You comments will be handled by me personally. sorry for the inconvience.Best regards,Auckland Airport Kiwi Motel

2/10 Väldigt dåligt

Rachel

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
No warm bedding no utensils bottle opener aweful receptionist aweful smell janola in room aweful prison like resturant Aweful, no sleep cold , and light outside kept us awake all night Lovely guy at reception in am the girl in bar warmed and was nice but on her own busi
Bodde här 1 natt i augusti 2022
Svar från Sachin 1 sep. 2022
We are extremely sorry for the inconvenience caused to you. We will surely look into this matter and will improve in future.

8/10 Bra

Jamie

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great for what we needed
Bodde här 1 natt i augusti 2022
Svar från AAKH 27 aug. 2022
Kia Ora, Thank you for your kind feedback, we look forward to welcoming you to our Motel sometime and for sure you’ll enjoy your stay with us. Bes regards Auckland Airport Kiwi Hotel

10/10 Fantastiskt

Suzanne

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2022