Boendets fasad

Recensioner av The Spencer Hotel

4 out of 5
The Spencer Hotel
9-17 Byron Avenue, Auckland

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 428 av 1001 recensioner" "
8 - Bra i betyg. 379 av 1001 recensioner" "
6 - Okej i betyg. 116 av 1001 recensioner" "
4 - Dåligt i betyg. 52 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 26 av 1001 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Per

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sweden
Nice hotel and pools
Bodde här 1 natt i november 2023
Svar från Neharika 5 nov. 2023
Thank you for your feedback. We really appreciate it!!

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 22 nätter i februari 2023
Svar från Jamie Carter, Guest Liaison Coordinator 19 mars 2023
Hi, thank you for your review!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel when enjoying Takapuna
Stayed three nights while visiting family. The staff was polite and helpful. The room had great view (14th floor) and it is not far to Takapuna beach. The gym was a bit messy and the large pool freezing but that was due to the poor weather. The area has great restaurants for all tastes and budgets. Would gladly visit again.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Rhiannon

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
We loved the pool and spa. In our toilet back part kept filling up to much then it would over flow into the toilet. this kept waking me up every 30min-hour, thinking someone else was in our room. Due to kids being asleep didn’t want to ask for another room. The bed and pillows super comfy. Lady at reception was very professional and freindly.
Bodde här 1 natt i mars 2024
Svar från Jo-Anne 2 apr. 2024
Hi Rhiannon. Thank you so much for your review! Apologies for any inconvenience caused by your toilet - we will attend to this asap! Despite that, I am so delighted that you had a great stay with us! We do hope to welcome you back again soon!

10/10 Fantastiskt

Jaden

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Really enjoyed our stay, residents were lovely to talk to while having a spa and staff at reception was amazing and helpful.
Svar från Jo-Anne 24 mars 2024
Hi Jaden - thank you for your positive review! We are delighted that you had a great stay with us, and we look forward to welcoming you back again soon!

6/10 Okej

Katja

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked where it was..staff was lovely. The bed was very hard and the foyer could do with some air freshener. Otherwise cant complain.
Bodde här 1 natt i mars 2024
Svar från Jo-Anne 24 mars 2024
Thank you for your review Katja! The staff will so appreciate this positive feedback! I am delighted that you had a great stay! We do hope to welcome you back again soon.

6/10 Okej

Jean

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Lovely staff and fantastic views from 10th floor and very clean pool and hot pool was lovely! Diwn side was drier in suite not working after swim so ended up with wet togs and towels and no restaurant open, no bar open and when we stay in a supposed hotel we expect not to be charged $35 fir room service every day on top of $270 nz per night. Reception floor needs revarnishing badly! We've stayed here before in 2020 but this would be our last stay unless refurbished.
Bodde här 3 nätter i mars 2024
Svar från Jo-Anne 24 mars 2024
Hi Jean, thank you for your review! I am delighted that you had a great stay with us! Our staff will appreciate this positive feedback. It is wonderful to hear you that enjoyed our views, our pool & spa! Sadly, our restaurant did not survive covid, we are working our way back to being a full-service hotel with restaurant and bar facilities onsite. Apologies for any inconvenience caused.

8/10 Bra

Sharon

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A nice place to stay, staff are friendly and is close to the local shops, transport and beach.
Bodde här 3 nätter i februari 2024
Svar från Jo-Anne 20 mars 2024
Hi Sharon, thank yo so much for your lovely review! We are delighted that you had a great stay with us. We look forward to welcoming you back again soon, kind regards

10/10 Fantastiskt

Yong

Bodde här 8 nätter i februari 2024
Svar från Jo-Anne 2 apr. 2024
Hi Yong - thank you for the great feedback! We are so pleased that you had a great stay with us. We look forward to welcoming you back again soon!

10/10 Fantastiskt

Brendan

Bodde här 6 nätter i februari 2024
Svar från Jo-Anne 24 mars 2024
Thank you Brendan for your great review! We look forward to welcoming you back again soon!

8/10 Bra

Kenneth

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Although the property is becoming a little dated the stay was still a good option being close to close proximity to cafes restaurants and transport.
Bodde här 7 nätter i februari 2024
Svar från Jo-Anne 28 feb. 2024
HI Kenneth! Thank you for your wonderful review. We are delighted that you had a great stay with us! We hope to welcome you back again soon!

10/10 Fantastiskt

Tracy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My regular choice of accommodation when in Takapuna on business. Great location, friendly staff, and the rooms have everything I need
Bodde här 1 natt i februari 2024
Svar från Jo-Anne 26 feb. 2024
Thank you Tracy for your great review! We love this positive feedback - it's greatly appreciated! We look forward to welcoming you back again soon!

8/10 Bra

Robin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice staff
Bodde här 1 natt i februari 2024
Svar från Neharika 17 feb. 2024
Thanks for your feedback. We really appreciate it!!

8/10 Bra

Tyson

Gillade: Renlighet, personal och service och bekvämligheter
Great location. Hotel is a little dated.
Bodde här 1 natt i december 2023
Svar från Jo-Anne 7 feb. 2024
Thank you for your 4 star rating Tyson! We look forward to welcoming you back again soon!

10/10 Fantastiskt

Raksha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel was located centrally with gorgeous views and facilities such as pool and spa. Me and my partner enjoyed our stay.
Svar från Jo-Anne 1 feb. 2024
Hi Raksha! Thank you so much for your wonderful review! I agree - our location is great and so central to the shops and the beach! I am delighted that you enjoyed the spa and the pool! We look forward to welcomng you back again soon!

10/10 Fantastiskt

Peter

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Jo-Anne 30 jan. 2024
Hi Peter! Thank you for your wonderful review! We look forward to welcoming you back again soon!

6/10 Okej

Ange

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Would not have known this was a VIP status hotel. Had to ask for perks, she then replied "it's just 2 drink vouchers" asked.if they were with the info.given & she replied no & went to get them. No room upgrade offered/mentioned. Beds were uncomfortable and rooms not serviced during 2 night stay. The pool is great for Summer and spa pool bigger than most. Nice view over the city from room. Also easy walk to array of dinning options. Bath room looked a little dated.
Bodde här 2 nätter i januari 2024
Svar från Jo-Anne 30 jan. 2024
Hi Ange! Thank you so much for providing your review - this gives us good feddback on areas for us to improve. Our front desk staff are usually very on the ball with our upgrades / VIP's - we will get on top of this and ensure more training is done. I apologise for any inconvenience caused. Our rooms are serviced every 3rd day. I am so delighted that you enjoyed the pool and spa! And I agree, our views are spectacular! We do hope to welcome you back again soon!

8/10 Bra

Pru

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location
Bodde här 2 nätter i januari 2024
Svar från Jo-Anne 1 feb. 2024
Thank you Pru for your positive review! We are delighted that you had a wonderful stay!

10/10 Fantastiskt

Brent

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
2 nights in Takapuna
Buis trip, always great to stay here, handy to everything I need, central yet far enough out to work for me
Bodde här 2 nätter i januari 2024
Svar från Jo-Anne 26 jan. 2024
Hi Brent! Thank you so much for your review! We are so happy that you enjoyed your stay with us! We agree, we are so perfectly situated, central to everything! We look forward to welcoming you back again soon!

10/10 Fantastiskt

Ralf

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Das Hotel ist sehr sauber und das Personal sehr zuvorkommend.
Bodde här 5 nätter i januari 2024
Svar från Jo-Anne 25 jan. 2024
Hi Ralf, thank you so much for your positive review! We are so pleased that you had such a great stay with us! We look forward to welcoming you back again soon!

6/10 Okej

Megan

Reste med familj och småbarn
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
Didn’t realise we weren’t getting our room serviced until every third day (we were only staying three days). Had to ask every day for milk and coffee. Also no one manning the desk so you have to ring or go back later. Location was great for walking to restaurants and shopping and beach which was great. Hubby happy as had a pod coffee in the room but again had to ask for more pods.
Bodde här 3 nätter i januari 2024
Svar från Jo-Anne 21 jan. 2024
Hi Megan, thank you for your review! Yes, our rooms are only serviced every 3 days, sorry if this caused any inconvenience. So glad that hubby was happy with coffee machine and that you enjoyed the views and our location! We do hope to welcome you back again soon!

4/10 Dåligt

Kathryn

Gillade inte: Renlighet, personal och service och bekvämligheter
I have stayed at the Spencer Hotel a number of times last year and have the room to be of good quality and clean. This stay, however, was disappointing in terms of on arrival in my room finding an unclean bathroom. The plughole of the bath/shower was filled with hair from previous guests. Once I had removed most of this the plug was continually blocked while the shower was on. As well as this, the TV in the lounge was out of action showing a weak signal sign on the screen. There were a number of other issues withthe overall cleanliness and state of the room. Overall disappointing. I did receive an apology from the receptionist on check out though.
Bodde här 1 natt i januari 2024
Svar från Jo-Anne 23 jan. 2024
Hi Kathryn, Thank you for your review - your feeedback is so valuable to us. We pride ourselves in high standards of cleanliness so we will address the issues that you raised as a matter of urgency. I sincerely apologise for the poor experience. This feedback will used as learning curve for our House Keeping Team, and we will ensure that more training and supervision is given to ensure this doesn't happen again! We will endeavor to provide ongoing exceptional service and we hope to welcome you back again soon.

8/10 Bra

Brett, North Ryde

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The rooms at the Spencer are becoming dated. The paint on the roof in the shower was all flaky and falling off. Our room was not cleaned the entire stay. On day 3 we had to all and ask to replace our towels. We used to love staying here but I feel that may have been our last visit.
Bodde här 4 nätter i januari 2024
Svar från Jo-Anne 18 jan. 2024
Hi Brett, thank you so much for your review and for providing feedback on your recent stay. We will investigate the paint as a matter of urgency. We service our rooms every 3rd day - we apologise if you were unaware of this. But you can certainly get fresh towels anytime you need! We hope that you give us a chance to rectify this expereince for you and we hope to welcome you back again soon!

8/10 Bra

Penelope

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Jo-Anne 16 jan. 2024
Hi Penelope - thank you for your positive review! We appreciate the feedback! Kind regards,

8/10 Bra

Lisa

Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Jo-Anne 16 jan. 2024
Hi Lisa, thank you for your positive review - we appreciate the feedback! Kind regards,

6/10 Okej

Jane

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Jo-Anne 16 jan. 2024
Thank you for your review Jane! We hope to welcome you back again, kind regards

10/10 Fantastiskt

David

Bodde här 8 nätter i december 2023
Svar från Jo-Anne 21 jan. 2024
Thank you David for your great review - we hope to welcome you back again soon!

10/10 Fantastiskt

Donna

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel,excellent location,walking distance to everything,beach,shops,dining.. Rooms have everything,amazing views.Gym equipment great and pool.
Bodde här 1 natt i december 2023
Svar från Jo-Anne 16 jan. 2024
Hi Donna! We really appreciate your wonderful and positive review! We are delighted that you had a great stay with us and that you were happy with your room and our ameneties! We hope to welcome you back again soon, kind regards,

6/10 Okej

Wisam

Gillade: Personal och service
Gillade inte: Renlighet
A bit of mildew in the bathroom needs better cleaning
Bodde här 1 natt i december 2023
Svar från Jo-Anne 16 jan. 2024
HI Wisam, thank you for your review and for providing us with valuable feedback! We will address the mildew as a matter of urgency, kind regards

10/10 Fantastiskt

derek

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Was quiet
Bodde här 2 nätter i december 2023
Svar från Jo-Anne 16 jan. 2024
Hi, thank you for your positive review Derek! We hope to welcome you back again soon!

8/10 Bra

Robert

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Jo-Anne 16 jan. 2024
Hi Robert - thank you for your positive review - we apprecaite your feedback ! We hope to welcome you back again soon! Kind regards,

6/10 Okej

Samantha

Reste med familj och småbarn
Gillade: Renlighet och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Great service but we had coffee in our tea and coffee box
Bodde här 2 nätter i december 2023
Svar från Jo-Anne 19 dec. 2023
Hi Samantha, Thank you for your review! We are so happy that you had a great stay with us. We look forward to seeing you again soon! Kind regards

8/10 Bra

Lee-Ann

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Spencer Hotel was quiet and with in walkable distance to shops and restaurants and the Bruce Mason Centre
Bodde här 1 natt i december 2023
Svar från Jo-Anne 19 dec. 2023
Hi Lee-Ann, Thank you so much for you review. We are delighted that you had a wonderful stay with us.We look forward to welcoming you back again soon, 'Kind regards

10/10 Fantastiskt

Tracy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Jo-Anne 10 dec. 2023
Thank you for your response Tracy, we are delighted that you had a great stay with us and look forward to welcoming you back again soon!

10/10 Fantastiskt

Meredith

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great location to beach, playground and eateries. We had amazing view. Pool and spa were great. Only thing was dust on side cabinets. Would recommend. Lovely helpful staff
Svar från Neharika 17 feb. 2024
Thank you for your feedback. We really appreciate it!!

8/10 Bra

Jacqueline

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Last minute booking
It was a great stay
Bodde här 1 natt i november 2023
Svar från Jo-Anne 5 dec. 2023
Hi Jacqueline, thank you so much for your positive review. We are dleighted that you had a wonderful stay with us and look forward to welcoming you back agaon soon!

8/10 Bra

Nishiyama

Bodde här 1 natt i november 2023
Svar från Jo-Anne 16 jan. 2024
HI Nishiyama - thank you for your wonderful review! We are so glad that you had a great stay with us, kind regards

10/10 Fantastiskt

juergen

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från Jo-Anne 16 nov. 2023
Thank you for your review! We are so pleased that you had a great stay with us! We hope to welcome you back again soon!

8/10 Bra

Kay

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
We turned up at 1pm during the storm and they allowed us to check in early. Great service
Bodde här 1 natt i oktober 2023
Svar från Neharika 5 nov. 2023
Thank you for your feedback. We really appreciate it!!

10/10 Fantastiskt

Steve

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place , very spacious room
Bodde här 1 natt i oktober 2023
Svar från Jo-Anne 1 nov. 2023
Hi Steve, thank you for your wonderful feedback! We look forward to welcoming you back again soon!

8/10 Bra

Paula

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely view and could walk everywhere
Bodde här 1 natt i oktober 2023
Svar från Jo-Anne 29 okt. 2023
Hi Paula, thank you so much for your lovely review. We are so delighted that you had a great stay with us. We look forward to welcoming you back again soon!

10/10 Fantastiskt

Tracy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient location close to the beach, shops, dining etc and only 15 minutes drive to the CBD (outside of peak traffic times!). Appreciate the friendly staff too
Bodde här 2 nätter i oktober 2023
Svar från Jo-Anne 17 okt. 2023
Hi Tracy! Thank you for your wonderful review. We are so pleased that you had great stay with us and enjoyed our location! Our staff are truly fantastic, and this feedback is greatly appreciated! We look forward to welcoming you back again soon.

8/10 Bra

Carol

Bodde här 1 natt i oktober 2023
Svar från Jo-Anne 16 okt. 2023
Thank you for your review Carol! We appreciate your feedback and we are so pleased that you had a great stay with us - we look forward to welcoming you back again soon!

10/10 Fantastiskt

Tracy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location - close to the beach, shops, bars, cafes, restaurants. Also close to the motorway and only 15 mins into the city
Bodde här 2 nätter i oktober 2023
Svar från Jo-Anne 11 okt. 2023
Hi Tracy! Thank you so much for your wonderful review! We are delighted that you had a great stay with us. Our hotel is very centrally located, and we are so pleased that you enjoyed our location! We look forward to welcoming you back again soon!

10/10 Fantastiskt

Brent

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
a few nights in Auck
Great place to stay, nice if there was some room servicing, after 3 days would have expected, well located easy walk and heaps of eating options
Bodde här 3 nätter i oktober 2023
Svar från Jo-Anne 9 okt. 2023
HI Brent, thank you for your wonderful review. We are delighted that you had a great stay with us. The Hotel is very centrally located and we are pleased that you enjoyed the location! Looking forward to welcoming you back again soon!

8/10 Bra

Moana, Mount Maunganui

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was cozy and clean. Nice having a later check out time of 11am. Will definitely stay again 😃
Bodde här 1 natt i oktober 2023
Svar från Jo-Anne 8 okt. 2023
Hi Moana, thank you so much for your review! We are so delighted that you had a wonderful stay with us! We look forward to welcoming you back again soon!

10/10 Fantastiskt

Rachel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Always amazing we stay when ever we come to Auckland ! We love the pool
Bodde här 2 nätter i oktober 2023
Svar från Jo-Anne 8 okt. 2023
Hi Rachel! Thank you so much for your review. We are so pleased that you enjoyed the pool, and that you had a great stay with us. We look forward to welcoming you back again soon!

6/10 Okej

Bhuwan

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
Check in and out was good. Room was nice and clean but very poor service . No towels ,soap, body wash scanty! You had to ask for it which should be automatic .VIP access was a joke with 2 can of coke.
Bodde här 2 nätter i oktober 2023
Svar från Jo-Anne 8 okt. 2023
Hi Bhuwan, thank you so much for your review. We are pleased that you had a smooth check in and out. We apologise for any inconvenience caused with your personal care amenities. Our rooms are quipped with enough for 2 guests, but should you need more, we will gladly assist. We are so pleased that you were satisfied with your room, and we will definitely take your feedback on board as we continually strive for excellent service delivery.

10/10 Fantastiskt

Jane

Bodde här 1 natt i september 2023
Svar från Jo-Anne 1 okt. 2023
Hi Jane, thank you for your wonderful review. We are delighted that you had a great stay with us! We hope to welcome you back again soon!