Utomhuspool, parasoller och solstolar
Se tillgänglighet

Recensioner av Waiheke Island Resort

3.5 out of 5
Waiheke Island Resort
4 Bay Road, Palm Beach, Waiheke Island

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 85 av 275 recensioner" "
8 - Bra i betyg. 117 av 275 recensioner" "
6 - Okej i betyg. 45 av 275 recensioner" "
4 - Dåligt i betyg. 18 av 275 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 275 recensioner" "

8,2/10

Renlighet

7,6/10

Personal och service

8,2/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

4/10 Dåligt

Oi Ying

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Avoid Waiheke Island Resort! Had a terrible experience where our room was completely not clean even when first checked-in! Dirty and unprepared, bedsheet unmade, towels all over toilet, used coffee cup in kitchen. Staff were unhelpful with insufficient follow-ups, even hanging up on us. They moved us to a worse room without the view we paid for to settle and couldn't reach them anymore to assist luggage up and down the stairs changing over rooms. No follow-up or proper apology, hair still spot on “cleaned” bedsheet. Don't waste your time and money here!
Bodde här 1 natt i mars 2024

8/10 Bra

ken

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The location near palm beach is very convenient. The pool was quite nice but too cold. Hot tub needed some maintenance The mini put golf was fun for kids!
Bodde här 2 nätter i mars 2024

8/10 Bra

Rebecca

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024

2/10 Väldigt dåligt

Sudhir

Bodde här 2 nätter i februari 2024

8/10 Bra

eric

Gillade: Renlighet och boendets skick och faciliteter

4/10 Dåligt

Margaret

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Disappointed
We were supposed to have an ocean view room and it had Nothing to speak of …!!! No restaurant No yoga! Very unhappy with what the site had shown .
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Allison

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful setting, friendly accommodating staff. The food in the restaurant was delicious!!
Bodde här 1 natt i januari 2024

4/10 Dåligt

Sagar

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Juzer

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was super friendly and very helpful anserwing all my queries patiently.
Bodde här 2 nätter i januari 2024

8/10 Bra

Adrienne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We liked the privacy and quietness and clean fresh unit we stayed in. The steps down were a little steep to access unit re being in our 70's. The dining area was lovely with great outlook. there was an awful outside light on the unit next door which shone directly into our windows at night. It would be better if it didn't stay on all night but was sensor only and switched off when no one entering the units during the night. Other than that it was a nice stay and perfect for our needs.
Bodde här 2 nätter i december 2023

4/10 Dåligt

yoko

Gillade inte: Personal och service och bekvämligheter
Bodde här 1 natt i december 2023

4/10 Dåligt

Mama

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not recommended
The island and resort are a stunning setting. The cocktails were good and the staff were friendly but unable to handle complaints. I room was on a very steep hill down from and therefore back up to reception and pool area. The room was clean and spacious but very dated. WiFi was adequate and balcony had beautiful views. Being a bank holiday weekend, the resort hosted a loud party by the pool. The pool area needs maintenance and the spa was dirty. We paid over NZ$100 to use the private hottub but they brought us the Prosecco included in the price and left it unopened some way from us. The private hot tub had also been used by some off the party guests so it got cold quickly. The pool area changing rooms were also dirty the next morning at 11:30. When we complained the staff just shrugged. Apparently breakfast was included on Sunday if you stayed on Saturday night but we weren’t told this until Monday on checkout. They did give us breakfast instead on Monday but only a choice of 3 basic things with no coffee included which we had to pay extra for. I would come back to the island but not this hotel.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Mingwei

Bodde här 2 nätter i oktober 2023

6/10 Okej

Stewart

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från The Reservation Team 17 okt. 2023
Thanks for your review Stuart, we hope to see you again soon. The Reservation Team

8/10 Bra

Kwok Tung

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från The Reservation Team 10 okt. 2023
Thank you for your review. We hope you had a nice stay.We hope to see you again soon !The Reservation Team

10/10 Fantastiskt

Corne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome views of the ocean. Amazing and friendly staff. The room was really spacious and clean. I will definitely be going there again and will recommend Waiheke Island resort to all my friends and family that wants to stay for a weekend or longer in Waiheke.
Bodde här 1 natt i september 2023
Svar från The Reservation Team 17 sep. 2023
Hi there, Thank you so much, we are really glad you had a nice time. We look forward to seeing you again. The Reservation Team

8/10 Bra

Tracey

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Set up of the units was nice and spacious. As we were without a car we had quite a lot of steps to walk down and up from our unit. This wouldn't suit those less mobile.
Bodde här 1 natt i september 2023
Svar från The Reservation Team 17 sep. 2023
Hi Tracey, We are a hillside location requiring the extensive use of stairs & steep walkways to access all onsite properties. We are very happy that you enjoyed your stay nevertheless. We hope to see you again soon. Kind Regards, The Reservation Team

10/10 Fantastiskt

Indunil

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A great stay, clean room and bathroom comfortable bed, vey spacious, all required amenities for a short stay. Breakfast included and of the 03 options , 02 of them were tasted, and they were so nice.
Bodde här 1 natt i september 2023
Svar från The Reservation Team 11 sep. 2023
Hi there, Thank you so much, we are very happy you enjoyed your stay with us. We hope to see you again soon. The Reservation Team

10/10 Fantastiskt

Eva

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från The Reservation Team 17 sep. 2023
Thanks for your review Eva :)

10/10 Fantastiskt

Hyuna

Bodde här 1 natt i juli 2023
Svar från Reception 16 juli 2023
Thank you for your review, we hope to see you again soon !

10/10 Fantastiskt

Tanya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Reception 14 juli 2023
Thank you for your review, we hope to see you again soon !

8/10 Bra

Leslie, Swanson

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i juli 2023
Svar från Reception 14 juli 2023
Thank you for your review, we hope to see you again soon !

8/10 Bra

Kyle

Bodde här 1 natt i mars 2023

8/10 Bra

Karen

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2023

10/10 Fantastiskt

RON

Reste med familjen
Gillade: Personal och service och bekvämligheter
Nice quiet hotel............on a hill........be prepared to walk, but enjoy the views and the nice restaurant on site; good access to the beach if you walk and great pool!!
Bodde här 1 natt i februari 2023

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
The resort was nice and our apartment was comfortable. The hotel staff were not helpful - when we arrived at 5pm, there was no one at check in. After standing around for a few minutes, despite being only metres from the restaurant bar, no one said hello or offered to help. Even when I approached the bar and said we would like to check in, they said “wait” and then never came. They weren’t even busy! It turned out the reception was closed and our key was in a box - but the bar staff could have at least said hi and told us this. They were so rude and incompetent.
Bodde här 1 natt i mars 2023

10/10 Fantastiskt

Mark

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nicely presented and clean
Bodde här 2 nätter i mars 2023

10/10 Fantastiskt

Regan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good value, clean and comfortable rooms with a great view.
Bodde här 1 natt i februari 2023

8/10 Bra

Nathan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
So-So / Expected much better for the price
The photos must be ten years old, as the current condition of the Architecture is dated and worn. The pool and spas in particular are so disappointing that we didn't go in at all. The private Spa is not private at all and the cheek of asking $250 for two hours inc a bot($20 prosecco and basic cheeses) on top of a $411 stay is a rip off. The water view Balcony is not worth paying more for.
Bodde här 1 natt i januari 2023
Svar från WIR 25 jan. 2023
Hi Nathan, I'm very sorry you did not enjoy your stay with us. The room you stayed in was fully renovated in 2021.We would love to have your feedbacks on how we could improve the pool area. In regards to our private spa you must have misunderstand as we charge 150 for our 2hours w/ cheeseboard and Prosecco package.

8/10 Bra

Dick

Bodde här 1 natt i januari 2023

4/10 Dåligt

Nehal

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The property was not great, no room service, tap was broken, expired milk. Terrible apartment condition and terrible service.
Svar från WIR 25 jan. 2023
Hi Nehal,We are very sorry to hear you did not have a great time with us. We would like to apologies for overlooking the milk, this is not the standard we thrive for. I have let maintenance know regarding the tap, thank you.We hope you still enjoyed the Island and its beauty.

6/10 Okej

Wendy

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
The property was only average, it was peak time yet reception was only open from 10am - 4pm. An envelope waiting when arrived, with key and map. When paying $440 a night for a studio I expected better. Menu was very limited, most items on menu unavailable. No TV or wifi on, had to wait for gardener to appear to fix. Sick and tired hearing "because of covid" If you have limited offering then at least discount rooms, to reflect the 'limited" everything.
Svar från AD 14 jan. 2023
Hi Wendy,We are very sorry to hear you did not have a great time with us. Sadly, our suppliers have been having delays which resulted in us having most of our menu items unavailable. We hope you still enjoyed the Island and its beauty.

6/10 Okej

Justine

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2022

4/10 Dåligt

Yuen Tak

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
The resort by itself is a comfortable and relax accomodation with good environment. However, the service is not too good both room cleanliness (only change bath towels but not others) and breakfast staff were very slow and may need to wait for more than 10 min to take order.
Bodde här 2 nätter i oktober 2022

6/10 Okej

Selwyn

had a family emergency so couldnt stay - the no refund policy is painful like that
Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

Tania

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location was good and good to have a busstop right outside, The Receptionist very helpful with directions on getting to the resort from the Ferry Terminal and Barstaff were very warm and friendly😊
Bodde här 1 natt i oktober 2022

6/10 Okej

Claire

Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 2 nätter i oktober 2022

8/10 Bra

Connor

Reste med familjen
Gillade: Renlighet och personal och service
We really loved the views and location on the property. It was cold on the island at night and extra blankets in the room would have been great.
Bodde här 2 nätter i oktober 2022

10/10 Fantastiskt

Deborah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff, lovely food, fantastic views
Bodde här 1 natt i september 2022

8/10 Bra

Freddie

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Clean spacious Possible wifi extender as we were far from reception
Bodde här 1 natt i september 2022
Svar från WIR Team 23 sep. 2022
Thank you for your feedback, we hope to see you again soon !

10/10 Fantastiskt

Ramanjeet

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
perfect accommodation, had everything we were looking for and more.
Bodde här 1 natt i september 2022
Svar från WIR Team 23 sep. 2022
Thank you for your review, we hope to see you again soon !

10/10 Fantastiskt

Phillipa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful view and facilities
Bodde här 2 nätter i september 2022
Svar från WIR Team 23 sep. 2022
Thank you for your review, we hope to see you again soon !

8/10 Bra

Michelle

Reste med familjen
Gillade: Renlighet och personal och service
It was clean and light. The bed was comfortable.The towel rail didn’t work and sensor lights outside kept flashing all night outside our bedroom window.
Bodde här 1 natt i augusti 2022
Svar från Waiheke Island Resort 26 aug. 2022
Hi Michelle, thank you for your feeback, I have shared your concern with Maintenance.Warm regards

10/10 Fantastiskt

DOUG

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great Location and very comfortable newly refurbished unit.
Bodde här 2 nätter i juli 2022
Svar från WIR 25 juli 2022
Thank you for your feedback, Doug. Please visit again soon :)

10/10 Fantastiskt

Daniel

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good
Bodde här 1 natt i juli 2022
Svar från WIR 14 juli 2022
Thank you for your review, Daniel. Please visit again soon :)

10/10 Fantastiskt

Julia

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked everything!
Bodde här 1 natt i juni 2022
Svar från WIR 4 juli 2022
Thanks Julia. Please visit again soon!

10/10 Fantastiskt

Riley

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice rooms and great location. Would definitely stay again!
Bodde här 1 natt i april 2022
Svar från WIR 18 apr. 2022
Thank you Riley. Please visit again soon :)

10/10 Fantastiskt

Daniel, Auckland

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lovely stay, would def return with more time to stay longer.
Bodde här 1 natt i april 2022
Svar från WIR 10 apr. 2022
Thank you, Daniel. Glad you enjoyed your stay. Yes, please visit again soon :)

10/10 Fantastiskt

Katrina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2022

10/10 Fantastiskt

Emma

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property with nice facilities. On the bus route. Pool and spa were great. Convenient having restaurant on site and food was excellent & chef happy to adjust meals for dietary requirements. Staff super friendly and helpful - went out of their way to ensure we had a great stay. Room well presented with aircon and balcony with a view - layout ensures each unit has privacy. Only minor downside is the property is on the side of a hill with facilities at the top and accommodation stepping down the hill so be prepared to climb a few stairs, but worth it for the views. Will definitely be back.
Bodde här 1 natt i mars 2022
Svar från WIR 24 mars 2022
Thank you for your kind feedback, Emma. Please visit again soon :)