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Recensioner av Candlewood Suites Augusta, an IHG Hotel

2.5 out of 5
Candlewood Suites Augusta, an IHG Hotel
1080 Claussen Road, Augusta, GA

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 95 av 218 recensioner" "
8 - Bra i betyg. 78 av 218 recensioner" "
6 - Okej i betyg. 24 av 218 recensioner" "
4 - Dåligt i betyg. 11 av 218 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 218 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

8/10 Bra

Latia

Gillade inte: Personal och service
Bodde här 2 nätter i februari 2024
Svar från Keith 29 feb. 2024
thanks for staying with us. Hope to see you soon!

10/10 Fantastiskt

TYLASH

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing customer service, clean rooms
Bodde här 1 natt i februari 2024
Svar från Keith 29 feb. 2024
great. thanks

10/10 Fantastiskt

channell

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Kitchen
Bodde här 4 nätter i januari 2024
Svar från Hotel management 6 feb. 2024
Thank you for staying with us

4/10 Dåligt

Keenila

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Sadly the rooms are in need of repairs. I had to change rooms due to broken bathroom tile and TV. The second room wasnt any better. But the customer service I received was amazing. The front desk clerk was friendly and did her best to resolve my issues.
Bodde här 1 natt i december 2023
Svar från Hotel Team 30 jan. 2024
We hope you will come back and give us another chance as we are under new management and our building is changing very quickly!

2/10 Väldigt dåligt

daniel

Bodde här 1 natt i december 2023
Svar från Hotel Team 30 jan. 2024
I want to apologize that your stay did not go as planned. We hope you will return in the future and give us another chance as we are under new management.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Faith in humanity and kindness restored.
I have stayed at a lot of hotels, we just stayed at double tree, Fairfield inn and a lot of higher-end hotels. I would choose candlewood suites any day over those high-end hotels. The Assistant Manager Christina Bishop was absolutely amazing and so helpful. We were there for a family member in the hospital in very poor health. Instead of the usual hotel stays where the staff endlessly bangs on your door asking when your checking out( even before it's checkout time), this experience was totally different. They were so kind and understanding of our situation and the need to have to keep extending our stay( due to the ups and downs of our family members health). I have to say this has been one of my best hotel experiences I have ever had and I have stayed in a lot of hotels due to my work. The main factor was the kindness, understanding and the feel of staying with family while we were there. Christina and our staff were absolutly amazing and I van not mention one negative aspect of our stay. Thank you so much to the entire staff.
Bodde här 1 natt i november 2023
Svar från cb 7 nov. 2023
Thank you for reveiwing our hotel!

10/10 Fantastiskt

Shatarra

Bodde här 1 natt i september 2023

8/10 Bra

Nathaniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från cb 26 sep. 2023
Thank you for taking the time to review our hotel! We are so glad you enjoyed your stay. Thank youCandlewood Team

2/10 Väldigt dåligt

Moses

Bodde här 1 natt i september 2023
Svar från cb 26 sep. 2023
Thank you for reviewing of hotel. We are sorry to here you did not enjoy your stay with us. If there is anything we can do to make this right for you please call the hotel directly. Thank you Candlewood Team

8/10 Bra

Ralph

Affärsresenär
Gillade: Personal och service och bekvämligheter
Hotels need to simply invest in taking out all carpet and keep hard floors. Its a cleaner look and doesnt hide smells. You can only clean carpet so many times. The carpet here smelled like there was a leak somewhere in the room. Rid the carpet... it will cost less over time.
Bodde här 1 natt i september 2023
Svar från CB 12 sep. 2023
Thank You for taking the time to review our hotel! We are so sorry for the problem you encounted while staying with us, we will use this information to train our employees. Thank YouCandlewood team

6/10 Okej

Judith

Gillade: Renlighet och personal och service
Bodde här 1 natt i augusti 2023
Svar från CB 16 aug. 2023
thank you taking the time to review our hotel. Candlewood Team

10/10 Fantastiskt

Corey

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was amazing all week with our group. Suites are definitely the way to go!
Bodde här 8 nätter i juli 2023
Svar från CB 12 juli 2023
Thank you So Much for taking the time to review of hotel! We are so glad you choose to stay with us and you enjoyed everything while you were here. Please think of us again if traveling in Augusta!

10/10 Fantastiskt

Kayla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great prices, very convenient location, and wonderful staff.
Bodde här 1 natt i juni 2023
Svar från CB 10 juli 2023
THANK YOU SO MUCH FOR TAKING THE TIME TO REVIEW OUR HOTEL! WE ARE SO GLAD YOU ENJOYED YOUR STAY WITH US! PLEASE CHECK US OUT AGAIN NEXT TIME YOUR IN AUGUSTA!CANDLEWOOD TEAM

8/10 Bra

Todd

Affärsresenär
Gillade: Renlighet och personal och service
Location and access to everything
Bodde här 1 natt i maj 2023
Svar från alli todd 16 maj 2023
Thank you for leaving a review!! We hope to see you again and safe travels!!

10/10 Fantastiskt

Anthony

Bodde här 3 nätter i maj 2023
Svar från alli todd 16 maj 2023
Thank you for leaving a review!! We hope to see you again and safe travels!!

10/10 Fantastiskt

Chadrick

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This Candle smells good
Bed was nicely made & clean Bathroom was spotless No battery in the smoke detector tho No plug for bedside table
Bodde här 1 natt i april 2023
Svar från alli todd 1 maj 2023
Thank you so much for staying with us and your review we will adjust those things immediately and hope to see you again!

10/10 Fantastiskt

Tandra

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pet friendly
Bodde här 5 nätter i april 2023
Svar från alli todd 26 apr. 2023
Thank you so much for your review we hope to see you again!

2/10 Väldigt dåligt

allison

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
LOUD
People constantly opening doors and going in and out of rooms on my floor every 3-5 minutes all night long. Every time the doors would open and shut it would shake my door in its frame and echo throughout my room. I finally looked out my peephole to see what was going on and there was a man who looked drugged out, pacing up and down the hallway for a long time. If you are looking for a quiet hotel, look elsewhere.
Bodde här 1 natt i april 2023
Svar från anne lynn 23 apr. 2023
Thank you for your review! We take all reviews and share with our team for better improvement for the next guest safe travels!

6/10 Okej

Laurel, Daniel Islalnd

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I didn't know how high the rate for a dog for one night would be. Outrageous. The place is very nice, but would notstay again. Having a dog almost was the same as the room rate
Bodde här 1 natt i april 2023
Svar från alli todd 21 apr. 2023
thank you for your review! We take all reviews very seriously and will be sharing with our staff we apologize for the discomfort and hope to see you again!

8/10 Bra

Chris

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från alli todd 18 apr. 2023
Thank you for your review we hope to see you again!

10/10 Fantastiskt

Stepheine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2023
Svar från alli todd 6 maj 2023
Thank you for you review ! I will be sharing this with our team ! We hope to see you again.

6/10 Okej

Matthew

Reste i grupp
Reservation was for 2 twin beds. Room ended up having a queen and a pullout couch….disappointing. They said there is an issue with Expedia’s reservation system.
Bodde här 1 natt i april 2023
Svar från Alli Todd 13 apr. 2023
Thank you for your review! We have been in contact with reservations with expedia so this is avoidable with other guest coming in and hope this will be avoided in the future.We hope to see you again.

2/10 Väldigt dåligt

Alex

Bodde här 2 nätter i april 2023
Svar från alli todd 6 maj 2023
Thank you for you review ! I will be sharing this with our team ! We hope to see you again.

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2023
Svar från Alli Todd 7 apr. 2023
Thank yo so much for your review we hope to see you again!!

8/10 Bra

Lee

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2023
Svar från Alli Todd 6 apr. 2023
Thank you for your review! We hope to see you again!

8/10 Bra

Kari

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff and convenient location based on the purpose for our trip
Bodde här 5 nätter i mars 2023
Svar från Alli Todd 3 apr. 2023
Thank you so much for your review we hope to see you again!!!

10/10 Fantastiskt

Carolyn

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2023
Svar från Alli Todd 3 apr. 2023
Thank you so much for your review we hope to see you again!!!

4/10 Dåligt

david

Reste i grupp
Gillade: Personal och service
Had a lot of trouble checking in. Hotel said i didn’t pay prior to check in which I showed them on my Expedia account that I did. Had to pay again for the room. Then was given a 1 bed room when I booked a room with 2 beds. The property was convenient for where we needed to go. But it is not the greatest. Does the job if you just need a place to sleep.
Bodde här 1 natt i mars 2023
Svar från Alli Todd 3 apr. 2023
Thank you for your review and I apologize for your inconvenience please let us know if there is anything we can do for you in the future.

10/10 Fantastiskt

Sheryl

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was nice. The staff was super friendly. Every one of them. I will DEFINITELY stay there again. I absolutely loved it.
Bodde här 1 natt i mars 2023
Svar från Alli Todd 28 mars 2023
Thank you so much for your review we look forward to seeing you again!!!

2/10 Väldigt dåligt

Laci

Gillade: Renlighet
Bodde här 1 natt i mars 2023
Svar från alli todd 17 apr. 2023
Thank you for your review we take both positive and negative reviews very seriously and will be sharing with our team.

10/10 Fantastiskt

Sheryl

Bodde här 1 natt i mars 2023
Svar från alli todd 17 apr. 2023
Thank you for your review we hope to see you again!!

10/10 Fantastiskt

SHAKIYAH

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i mars 2023
Svar från Alli Todd 26 mars 2023
Thank you for your review we hope to see you again!!

8/10 Bra

Cynthia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient, clean and affordable.
Bodde här 1 natt i mars 2023
Svar från Alli Todd 26 mars 2023
Thank you for your review we hope to see you again!!

10/10 Fantastiskt

Tashara

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms were clean, property was clean. Staff was very friendly and welcoming.

6/10 Okej

Robert

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Old
Bodde här 4 nätter i juli 2022
Svar från CM 26 juli 2022
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your review. It is a pleasure to announce that we will be implementing many upgrades to the property within the next couple of months.

6/10 Okej

Hector, Alpharetta

Bodde här 3 nätter i juli 2022

8/10 Bra

Darrell

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Front desk was amazing. Thank you again
Bodde här 2 nätter i juli 2022
Svar från Crystal 17 juli 2022
Thank you for your review, this helps our employees and hotel strive for a more positive experience.

8/10 Bra

John

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mixed reactions
Was disappointed that breakfast was not available but everything else was good. Hotel was under heavy renovation as have the last 3 I've booked through Hotels.com1😡
Bodde här 1 natt i juni 2022
Svar från CM 21 juni 2022
We do apologize about the renovations that you have had within you past 3 stays. We are working on improving our hotel, We welcome you to come back and stay with us once the entire hotel has been fully renovated. Thank you for choosing us.

10/10 Fantastiskt

Matthew

Bodde här 2 nätter i maj 2022

8/10 Bra

Tamika

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2022
Svar från Crystal 8 maj 2022
Thank you for the review, this helps our staff provided excellent customer service to out guests.

2/10 Väldigt dåligt

Leon

Reste med familjen
Gillade: Renlighet och bekvämligheter
Very unsafe! All cars were parked backwards so they wouldn’t get broken into when we came back in. Therefore we didn’t feel safe and didn’t stay at this hotel. Plus the office in front was closed and no security! That’s why we left and didn’t stay
Bodde här 1 natt i april 2022
Svar från Crystal 5 maj 2022
Thank you so much for providing us feedback, it helps us and our staff provide better customer service. A lot of our guests are extended stay guests working for plants/ factories and they park their vehicles backed in for easier access to leave the parking lot since our hotel is in a L shape and it is a little snug for their work trucks/cars.

8/10 Bra

Frank, Rutherford

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
our hostess/concierge was terrific. she went above and beyond to accommodate us. however, I thought I was booking a two person suite (with two twin beds). turned out there was only one queen bed. this was fine for our late booking during Masters week. but it is a very "old school" hotel.
Bodde här 3 nätter i april 2022

8/10 Bra

Gerald

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fridge and kitchen sink were helpful. Rolloway bed was a good one, but should be more clear that a Studio suite only contains one double (maybe queen?) bed and no pullout couch.
Bodde här 2 nätter i april 2022

10/10 Fantastiskt

Nicholas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Crystal made our stay enjoyable. She was extremely accommodating after an initial hiccup with our booking.
Bodde här 3 nätter i april 2022
Svar från CM 13 apr. 2022
We are glad that your stay with us here at candlewood suites was enjoyable, and that our staff took care of you and you family during your stay with us. We hope to see you again.

8/10 Bra

Claudia

Reste med familjen
Gillade: Personal och service
Hotel was ok. Had a different smell. But fit our needs
Bodde här 1 natt i april 2022

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
candlewood
great staff big room with kitchen and full fridge just clean just need to get new matress otherwise good place to stay
Bodde här 2 nätter i februari 2022

6/10 Okej

Theresa

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 2 nätter i januari 2022
Svar från Crystal 18 jan. 2022
Thank you so much for your review. We do us these reviews to better improve the hotel and train our staff. What would have made your stay with us better? What can we improve on to change that 6 to a 10 in the future?

8/10 Bra

Mandy

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
not enough silver ware for two people in the room
Bodde här 7 nätter i oktober 2021
Svar från Crystal 1 nov. 2021
Thank you for providing feedback, we will ensure that our housekeepers double check and see that there are enough silverware in the rooms. We hope to see you soon at our property.

10/10 Fantastiskt

Cheryl

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The cleanliness
Bodde här 2 nätter i oktober 2021
Svar från Crystal 10 okt. 2021
Thank you for the review of our hotel. We appreciate all feedback good or bad, to help us evolve and take care of our guest needs.

6/10 Okej

Kathryn

Gillade: Personal och service
Gillade inte: Renlighet
So-so stay. Has laundry facilities.
Hotel was fair for an overnight stay while passing through. Check-in staff was pleasant, but it’s odd to have staff wear logo scrubs- makes it seem like you’re checking into a psych ward. Nice to have laundry facilities, but guests/tenants left clothing in machines. Gym was dirty and bike, tv didn’t work, and there were no cleaning supplies. Hallway carpets were stained & dirty.
Bodde här 1 natt i september 2021
Svar från Crystal 4 nov. 2021
Thank you for your feedback, we appreciate your time to let us know on things that need to be worked on and fixed at the hotel. We will be going through a remodeling soon, hope to have you book with us again in the future.