Dear Monya, Thank you for sharing your experience with us. We are thrilled you had a positive experience at Extended Stay America! Your satisfaction is our priority, and we're grateful for your feedback. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management

Dear Monya, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Adam, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Further, we regret the disappointment caused by the non functioning the key card and will share your remarks with the maintenance team for checking. It will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Tyosha, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Our motto is to keep guests happy. Please return, and we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear elaine, Thank you for providing feedback regarding your recent stay with us. We are pleased you were satisfied with the cleanliness of our guest room. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your full trust. We wish you all the best with your travels.Sincerely,Hotel Management

Dear Melvern, Thank you for providing your valuable feedback. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you enjoyed the cleanliness. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Cynthia, We're delighted that Extended Stay America could accommodate your last-minute reservation, and it was an excellent choice! Thank you for choosing our hotel, and we're thrilled to have provided you with a positive experience. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding stay in the future!Sincerely,Hotel Management

Dear Patricia, Thank you so much for your kind words about Extended Stay America! Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Monya, Thank you for your outstanding review! We are glad that we exceeded your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for sharing your experience with others, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management

Dear Maurice, We sincerely apologize for the unsettling experience you encountered during your stay. Your safety is our top priority, and we take such incidents seriously. We assure you that we are thoroughly investigating the matter and enhancing security measures to prevent any recurrence. We appreciate your understanding and would be grateful for another opportunity to provide you with the excellent service you deserve.Sincerely,Hotel Management

Dear Don, We appreciate your positive feedback regarding cleanliness and apologize for any inconvenience you experienced during your stay. We understand the importance of a comfortable stay, and your concerns are duly noted. We'll review our policies regarding the service dog charge to ensure clarity. We're addressing the alarm issue and monitoring the water temperature. Our team is committed to improvement. Thank you for your valuable input, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Julianna, Thank you for sharing your experience with us. We're delighted to hear that our hotel's location near Augusta University and shopping was convenient for your visit. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Extended Stay America in the future. Thank you for choosing us!Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We are sorry for the disappointment and inconvenience caused to you in the room. We apologize for the bed that was not as comfortable as you need, and we shall share these notes with our Brand Leaders so they know about the guest's comfort. Unfortunately, the refund is processed through the same channel as the reservation, and we regret any frustrations this caused you. Our front desk team is always helpful if ever you need assistance on the matter. Please return, and we provide another seamless experience. Sincerely,Hotel Management

Dear Bianca, Thank you for being our guest and for your wonderful feedback. We are glad to know how much you appreciated our comfortable beds and well-appointed rooms. Our goal is to provide an excellent stay; we know this starts with a great night's sleep. It was our pleasure hosting you at Extended Stay America, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Hotel Management

Dear Maria, Thank you for staying with us during your soccer event. We are glad to know you had a pleasant stay overall. However, we would like to apologize for our staff's oversight during your visit. We will address this matter to ensure it is not repeated, and we very much appreciate you bringing this to our attention. We are also sorry for the breakfast choices not getting restocked on a timely basis, and we will share this feedback with the food & beverage team to ensure this is an isolated instance. Thank you for being our guest; we wish you all the best for your upcoming future projects.Sincerely,Hotel Management

Dear Shaun, All of us at Extended Stay America are thrilled to know you loved your time with us! Thank you for sharing your generous compliments about our team and services. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear David, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will revisit soon.Sincerely,Hotel Management

Dear Shayla, Thank you for your recent stay at Extended Stay America and for reviewing our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon!Sincerely,Hotel Management

Dear Shannyn, Thank you for the excellent review and for letting us know that your experience was nothing short of perfect. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely,Hotel Management