Bekvämlighet

Recensioner av Candlewood Suites Austin N - Cedar Park, an IHG Hotel

2.5 out of 5
Candlewood Suites Austin N - Cedar Park, an IHG Hotel
1100 Cottonwood Creek Trail, Cedar Park, TX

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 223 av 410 recensioner" "
8 - Bra i betyg. 116 av 410 recensioner" "
6 - Okej i betyg. 35 av 410 recensioner" "
4 - Dåligt i betyg. 18 av 410 recensioner" "
2 - Väldigt dåligt i betyg. 18 av 410 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

7,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

6/10 Okej

Tatiana

Reste med familj och småbarn
Gillade: Bekvämligheter och boendets skick och faciliteter
The rooms were really clean. There was no breakfast. The hallways smelled like dog poop and marijuanna. But luckily it did not leech into the rooms. The beds were comfy and the room was spacious.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Ricky R. 8 maj 2024
It's fantastic to hear that you had such a positive experience at the hotel! From your review, it sounds like the front desk team made a lasting impression with their exceptional service. It's always a delight when a hotel goes above and beyond to ensure guests feel welcomed and well taken care of. It's also wonderful to know that you found the hotel's facilities and amenities to your liking. Your glowing review is a testament to the hard work and dedication of the hotel staff. Thank you for sharing your experience, and we hope to welcome you back for another outstanding stay in the future!

2/10 Väldigt dåligt

Tifani

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The couple at the front desk were absolutely fantastic. But everything else sucked. SMELLS like cigarette smoke and its a bit of an older cheap hotel. In the parking lot a tweaker had their window open smoking drugs right into the parking lot and randoms walking through the lot. We left and went to the Aloft hotel.
Bodde här 2 nätter i maj 2024
Svar från Ricky R. 8 maj 2024
Hi Tifani,I'm sorry to hear about your disappointing experience at the hotel. It sounds like the front desk staff made a positive impression on you, which is great to hear. However, I completely understand your concerns about the unpleasant odors and the undesirable atmosphere in the parking lot. Your feedback about these issues is important for the hotel management to address and improve upon. If you have any further concerns or feedback, don't hesitate to reach out to me directly.

8/10 Bra

Logan

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Staff was very helpful and the room was very clean
Bodde här 2 nätter i april 2024
Svar från Ricky R. 22 apr. 2024
Logan,Thank you for taking the time to review us. We look forward to seeing you again soon!

8/10 Bra

Mark, Clifton

Nice folks.
Bodde här 1 natt i april 2024
Svar från Ricky R. 22 apr. 2024
Hi Mark,Thank you so much for your review. We are glad to see you enjoyed your stay. We look forward to seeing you again. Take care!

10/10 Fantastiskt

Forrest

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect for our purpose of getting to birding location NW of Austin
Bodde här 2 nätter i april 2024
Svar från Ricky R. 16 apr. 2024
Forrest,Thank you so much for reviewing us. We look forward to seeing you again soon!

10/10 Fantastiskt

Barney

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was convenient for our trip. Close to a decent assortment of food options and the residential area we were visiting. It was an older property but well maintained and clean. The staff were all very friendly and helpful.
Bodde här 4 nätter i april 2024
Svar från Ricky R. 12 apr. 2024
Barney,Thank you so much for taking the time to review us. I am glad to see you were able to take advantage of the great food options in our area. Take care and safe travels!

10/10 Fantastiskt

Alan, Winter Garden

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very nice staff
Bodde här 1 natt i april 2024
Svar från Ricky R. 12 apr. 2024
Alan,Thanks so much for reviewing our hotel. Take care and safe travels.

10/10 Fantastiskt

Andres

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Ricky R. 8 apr. 2024
Hi Andres,Thank you so much for your review of our hotel. We look forward to seeing you again in the future. Take care and safe travels!

10/10 Fantastiskt

Lacey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Ricky R. 8 apr. 2024
Hi Lacey,Thank you so much for your 5 Star review of our hotel. I am glad to hear you enjoyed your stay. Take care and safe travels.

6/10 Okej

Michelle

Gillade: Personal och service
This hotel was alright for a one night stay to see some family. It definitely seems older and the room was not exactly the cleanest. Lots of small wall and floor stains. When I was wahsing my face I found a small roach in a hand towel. Not fun but we are in Texas. Not the worst place to stay but not the best.
Bodde här 1 natt i mars 2024
Svar från Ricky R. 8 apr. 2024
Michelle,I am sorry to hear you did not enjoy your stay with us. Please reach out to me if there is anything I can assist with. Have a great day!

10/10 Fantastiskt

Perry

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wonderful accommodations.
Bodde här 3 nätter i mars 2024
Svar från Ricky R. 8 apr. 2024
Perry,Thank you so much for your review! We look forward to seeing you again soon, take care!

2/10 Väldigt dåligt

jessica

Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Outdated facility. I continued to find wads of black hair in my first room. The water never got hot and was told to let it run for a few minutes before getting in. The elevator looked like it had never been cleaned. There was a sock by the trash can that was not picked up for a week. No one ever came into my room to clean and I was there for two weeks. The only employee that I could give a 5 star rating was the girl who worked last Thursday night. She was amazing and very kind. Will not be staying again.
Bodde här 13 nätter i mars 2024
Svar från Ricky R. 8 apr. 2024
Hello Jessica,I am sorry to hear that you did not enjoy your stay with us. Our property is going thru a renovation at the end of the year. I hope next time you are in the area you will give us another chance.

6/10 Okej

Craig

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
This property is an extended stay property, that was not advertised as an extended stay on Expedia or the property website. There was no breakfast available, and we stayed three nights and had absolutely no room service whatsoever! Even though the property is advertised as a non-smoking facility, the interior of the building reeked of smoke! I would not stay at this facility again!
Bodde här 3 nätter i mars 2024
Svar från Ricky Rohde 12 mars 2024
Hi Craig,Iam so sorry to hear you did not enjoy your stay with us. We as a brand so not offer complimentary breakfast. We do have the Candlewood Cupboard that is open 24 hours that offers items for purchase to cook in your own guest room. Our hotel is geared more for guests cooking in the own rooms since we have full kitchens. We hope next time you are in the area you give us another try.

10/10 Fantastiskt

Kelli, Austin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location
Bodde här 1 natt i mars 2024
Svar från Ricky Rohde 5 mars 2024
Hi Kelli,Thank you so much for your review. We look forward to seeing you again soon! Take care and have a great day!

6/10 Okej

Jeffrey

Reste med familjen
Gillade: Personal och service
Bed was comfortable but windows need better curtains. Lights shined through and made it difficult to sleep.
Bodde här 1 natt i mars 2024
Svar från Ricky Rohde 4 mars 2024
Hi Jeffrey.I am so sorry to hear you did not enjoy your stay with us. Our property is going thru a renovation in the next few months. We hope to see you again soon. Have a great day!

6/10 Okej

ANGELA

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
No breakfast, room musty, dusty , bathroom was not to my standards , vents very dusty & dirty ,
Bodde här 3 nätter i februari 2024
Svar från Danna Davis Executive Vice of Sales 26 feb. 2024
Thank you for sharing your feedback. We're sorry to hear about your experience, and we genuinely apologize for falling short of your expectations. We take your concerns seriously and are addressing them promptly to enhance our guests' experience. We appreciate your insights and hope to have the opportunity to better serve you in the future.

4/10 Dåligt

maricruz

Affärsresenär, Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Unfortunately, we were welcomed by pests throughout the room [roaches of different sizes] and had one walking around the floor as we were headed out. Could not stay another night here and went somewhere else. Please keep your rooms clean and free of pests, to charge $80 a night is not worth the investment for those allergic to roaches. We told the front desk and responded with 'it tends to happen from time to time, sorry' excuse me? That isn't okay.
Bodde här 1 natt i februari 2024
Svar från Danna Davis Executive Vice of Sales 26 feb. 2024
We are sincerely sorry for the inconvenience you experienced during your recent stay at Candlewood Suites Cedar Park. Your feedback regarding the pests in your room is disheartening, and we want to assure you that we are taking immediate steps to address and resolve this issue. The response you received at the front desk does not reflect our commitment to guest satisfaction, and we are conducting additional training to ensure a more empathetic and responsive approach in the future.We appreciate your candor and the opportunity to improve. Your comfort is our top priority, and we are working diligently to ensure this type of situation does not happen again.Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a more positive experience in the future.

6/10 Okej

Barbara

Gillade: Renlighet och boendets skick och faciliteter
Switch
When i arrived they moved my roo due to a dog staying in the next room. The room they switched us to had a queen bed, we booked a king. The bill i signed had the change on it, and the total was $135. When we completed our daytrip we noticed that the cost was $178. Not cool!!!
Bodde här 1 natt i februari 2024
Svar från Danna Davis Executive Vice of Sales 26 feb. 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the room change and billing discrepancy. Your feedback is crucial for our improvement, and we'll address this issue to ensure a smoother experience for our guests. We appreciate your understanding.

8/10 Bra

John

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Danna Davis Executive Vice of Sales 26 feb. 2024
Thank you for choosing to stay with us! We truly appreciate your business and are delighted to hear you enjoyed your time at our hotel. We look forward to welcoming you back for another fantastic experience.

10/10 Fantastiskt

Jean

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Satisfied
Nice rooms and great customer service. Very nice people.
Bodde här 1 natt i januari 2024
Svar från Danna Davis Executive Vice of Sales 26 feb. 2024
Thank you for choosing to stay with us! We truly appreciate your business and are delighted to hear you enjoyed your time at our hotel. We look forward to welcoming you back for another fantastic experience.

8/10 Bra

Craig

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Danna Davis Executive Vice of Sales 26 feb. 2024
Thank you for choosing to stay with us! We truly appreciate your business and are delighted to hear you enjoyed your time at our hotel. We look forward to welcoming you back for another fantastic experience.

10/10 Fantastiskt

Daryl

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Danna Davis Executive Vice of Sales 26 feb. 2024
Thank you for choosing to stay with us! We truly appreciate your business and are delighted to hear you enjoyed your time at our hotel. We look forward to welcoming you back for another fantastic experience.

10/10 Fantastiskt

Jon

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was amazing !
Bodde här 4 nätter i december 2023
Svar från Danna Davis Executive Vice of Sales 26 feb. 2024
Thank you for choosing to stay with us! We truly appreciate your business and are delighted to hear you enjoyed your time at our hotel. We look forward to welcoming you back for another fantastic experience.

10/10 Fantastiskt

Sebastian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location close to the HEB center, safe area, helpful staff, clean hotel. Was a 10/10 for me!
Bodde här 1 natt i december 2023
Svar från Danna Davis Executive Vice of Sales 26 feb. 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our great location, safe surroundings, helpful staff, and clean accommodations. We appreciate your business and look forward to welcoming you back for another 10/10 experience!

4/10 Dåligt

Candice

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The people at the desk are very nice. The outside and lobby are nice. No breakfast and the coffee area isn’t inviting. The property hallways rooms and bathrooms are very dirty. The pet area is weeds (cut) and rundown. No poop bags in the station. There was a nicer grass area on the other side of the property. The walls were really dirty in the halls and the rooms. The bathroom floor was absolutely fiflthy. There was a roach infestation as well. The roll in bed was complimentary that they usually charge for. It was very small and thin. Not great but better than sharing a full size bed. The property smelled bad. The people were really nice though but I won’t stay here again.
Bodde här 2 nätter i december 2023
Svar från Danna Davis Executive Vice of Sales 26 feb. 2024
Thank you for sharing your feedback. We appreciate your compliments about our staff and lobby. We apologize for the shortcomings you experienced, and your observations are invaluable for our ongoing improvements. Please be assured that we are addressing the cleanliness issues promptly. We regret that we fell short of your expectations and hope you might reconsider giving us another chance in the future.

10/10 Fantastiskt

Jessica

Bodde här 1 natt i december 2023
Svar från Melissa 2 jan. 2024
Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay with us and hope you will come back to see us soon.

8/10 Bra

Francisco

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not the best hotel but I will recommend it
It's a descent hotel to stay in but not a 5 stars that's for sure I will recommended it
Bodde här 2 nätter i december 2023
Svar från Melissa 2 jan. 2024
Thank you for the review. We work hard to make sure our guests enjoy their stay. Candlewood Suites is a hotel set up to make you feel like you are at your home away from home. We hope you will come back to see us again.

8/10 Bra

Sarah

Bodde här 1 natt i december 2023
Svar från Melissa 2 jan. 2024
Thank you for taking the time to leave us a review. We apologize for any inconvenience that you may have had during your stay. We want all of our guests to feel like they had a 10 out of 10 experience.

4/10 Dåligt

Deborah L

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Disappointed, will not stay there again.
At arrival, lobby was very nicely and the man that greeted us was very nice and friendly. The room however is very dated, bathroom tub peaked and looked dirty. No hair dryer provided. Kitchen did not have coffee supplies so I had to go down to snack area. Coffee maker in room still had an old coffee pod still in it. When I moved the coffee maker a bug ran out from under.
Bodde här 1 natt i december 2023
Svar från Melissa 20 dec. 2023
Thank you for taking the time to leave us a review. We apologize for the inconvenience during your stay. Please know that we have passed these concerns on to our maintenance and housekeeping departments so that this does not happen again. We are going to be undergoing a facelift this next year so we hope you will give us another chance to wow you.

2/10 Väldigt dåligt

Martha

Gillade inte: Renlighet och boendets skick och faciliteter
Hotel was extremely dirty, bathroom and bedroom.
Bodde här 2 nätter i november 2023
Svar från Melissa 28 nov. 2023
We appreciate you investing your time in sharing your review. We apologize for any inconvenience you may have encountered during your stay. Our commitment is to provide the best possible experience for our guests, and we are currently undergoing renovations to enhance our hotel. We sincerely hope you will consider returning, giving us another opportunity to exceed your expectations.

10/10 Fantastiskt

Shane

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Melissa 28 nov. 2023
Thank you for dedicating time to share your review with us. We trust your stay was enjoyable. Our hotel is dedicated to ensuring every guest feels at home away from home. We look forward to welcoming you back for another stay soon.

10/10 Fantastiskt

Genevieve

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Melissa 28 nov. 2023
Thank you for sharing your review with us. We're delighted to hear that you enjoyed your stay. Our team is committed to making our guests feel truly special. We hope to welcome you back again soon.

8/10 Bra

Devin

Bodde här 1 natt i november 2023
Svar från Melissa 28 nov. 2023
We sincerely appreciate you dedicating time to share your review with us. We trust your stay was delightful. Our hotel is committed to creating an atmosphere where every guest experiences a home-away-from-home sensation. We look forward to welcoming you back for another stay in the near future.

10/10 Fantastiskt

Cathy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was quick and smooth. The room was clean and comfortable. I liked having a kitchenette in the room, which would be especially great for longer stays. There is shopping and restaurants nearby which is very convenient.
Bodde här 2 nätter i oktober 2023
Svar från Melissa 28 nov. 2023
Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that your check-in was quick and smooth, and that you found your room clean and comfortable. We're pleased that the inclusion of a kitchenette met your expectations, especially for the convenience of longer stays. It's great to know you found our location near shopping and restaurants convenient.We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay.

8/10 Bra

Melody

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Melissa 28 nov. 2023
Thank you for dedicating time to share your review with us. We trust your stay was enjoyable. Our hotel is dedicated to ensuring every guest feels at home away from home. We look forward to welcoming you back for another stay soon

6/10 Okej

michael

Reste med familjen
Gillade: Renlighet
The checkin process was slow. The room was clean and the bed comfortable, but the property needed updating badly.
Bodde här 1 natt i oktober 2023
Svar från Melissa 28 nov. 2023
Thank you for taking the time to provide your feedback. We appreciate your positive comments about the cleanliness of the room and the comfort of the bed. We sincerely apologize for any inconvenience you experienced during the check-in process; we will address this matter with our team to improve our efficiency.We also appreciate your feedback regarding the need for updates. We continuously strive to enhance our property, and your input is invaluable to us. Rest assured, we will use your comments to guide our improvement efforts.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience

4/10 Dåligt

Jamal

Bodde här 1 natt i oktober 2023
Svar från Melissa 28 nov. 2023
Thank you for taking the time to provide your feedback. We appreciate your positive comments about the cleanliness of the room and the comfort of the bed. We sincerely apologize for any inconvenience you experienced during the check-in process; we will address this matter with our team to improve our efficiency.We also appreciate your feedback regarding the need for updates. We continuously strive to enhance our property, and your input is invaluable to us. Rest assured, we will use your comments to guide our improvement efforts.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience

4/10 Dåligt

Edwin

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
No maid service was offered. Had to ask for clean towels.
Bodde här 3 nätter i september 2023
Svar från Melissa 28 nov. 2023
Thank you for taking the time to provide your feedback. We appreciate your positive comments about the cleanliness of the room and the comfort of the bed. We sincerely apologize for any inconvenience you experienced during the check-in process; we will address this matter with our team to improve our efficiency.We also appreciate your feedback regarding the need for updates. We continuously strive to enhance our property, and your input is invaluable to us. Rest assured, we will use your comments to guide our improvement efforts.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience

6/10 Okej

Savannah

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i augusti 2023

2/10 Väldigt dåligt

alice

Bodde här 1 natt i juli 2023

4/10 Dåligt

Christine

Bodde här 1 natt i juli 2023

6/10 Okej

Joshua

Reste med familj och småbarn
Sheets had dirt on them. Shower curtain (one that goes inside the shower) had a bloody booger on it…
Bodde här 1 natt i juli 2023
Svar från Melissa 28 nov. 2023
We sincerely apologize for the unpleasant experience you had during your recent stay with us. Your feedback is deeply concerning, and we take these matters very seriously. This does not reflect the high standards we strive to maintain.Please be assured that we will thoroughly investigate and address the issues you've raised with our housekeeping team to prevent any recurrence. Your comfort and well-being are of utmost importance to us, and we are committed to ensuring a clean and safe environment for all our guests.We understand the impact this has had on your stay, and we would appreciate the opportunity to make it right. If you would be willing to provide more details, we would like to connect with you directly to address your concerns.Once again, we apologize for the inconvenience, and we hope you will consider giving us another chance to provide you with the experience you deserve

4/10 Dåligt

Rebecca

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not the best stay. The hotel didn't have the rooms that were booked. The place is dated, the furnishings show significant wear, and the room was less than clean.
Bodde här 5 nätter i juli 2023
Svar från Melissa 28 nov. 2023
We appreciate you investing your time in sharing your review. We apologize for any inconvenience you may have encountered during your stay. Our commitment is to provide the best possible experience for our guests, and we are currently undergoing renovations to enhance our hotel. We sincerely hope you will consider returning, giving us another opportunity to exceed your expectations.

4/10 Dåligt

Nicholas

Reste med familj och småbarn, Reste med husdjur
Gillade inte: Renlighet och boendets skick och faciliteter
Lobby had a constant beeping noise every minute that was going on for days, there were poorly treated couches, and a smell. They had a King bed suite listed as sleeps 4 but didn't list a couch sofa, when I called to inquire if it did they said yes. Then when I got there, there was no couch sofa. They let me use two roll aways, one was tied together with a trash bag. The staff was nice, making the most of a bad situation. This property needs investment.
Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

heather

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.

10/10 Fantastiskt

Robert

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2023
Svar från Nicole Stacey 20 juni 2023
Thank you for the feedback, Melinda! We are glad you enjoyed your stay. We look forward to seeing you again soon…!

10/10 Fantastiskt

Melinda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
5 stars
Very good. Goid service . Provided us with excellent accomadations after the room we booked became out if service. Thank you so very much. It was much needed for the procedure i was having hours later.
Bodde här 1 natt i juni 2023

8/10 Bra

Tina

Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very comfortable
Wonderful stay! Very comfortable room with easy access for my husband who has a broken back and brain injury. Easy checkin and check out. Nice location too!
Bodde här 1 natt i maj 2023