Exteriör

Recensioner av Comfort Suites Austin NW Lakeline

2.5 out of 5
Comfort Suites Austin NW Lakeline
13681 N. US Hwy 183, Austin, TX

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 477 av 1000 recensioner" "
8 - Bra i betyg. 312 av 1000 recensioner" "
6 - Okej i betyg. 95 av 1000 recensioner" "
4 - Dåligt i betyg. 51 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 65 av 1000 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

7,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell!
Riktigt bra Comfort Suites! Stora, fina rum, god frukost, superb service och överlag en trevlig upplevelse! Inget att klaga på. Området sisådär dock, men enkelt att ta sig till centrala Austin via motorvägen utanför hotellet.
Bodde här 2 nätter i juli 2017
Tack för att du tog dig tid att slutföra undersökningen och de underbara komplimangerna. Vi ser fram emot att du bor på vårt hotell igen inom en snar framtid. Receptionen personal

10/10 Fantastiskt

Lena, Solna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra läge, sköna sängar, vänlig personal
Valde utifrån läge till dem vi skulle besöka. Trots närhet till motorvägen, relativt tyst rum. Mycket sköna sängar, kuddar och sängkläder. Det krävs bil för att ta sig till och från hotellet, till shoppning mm. Städpersonalen talade endast spanska vilket kunde leda till missförstånd. Tvättavdelningen som presenterades i bildspelet stämde inte med verkligheten och den bubbelpool det skrevs om hittade vi aldrig. Väldigt onödigt att byta handdukar dagligen (vilket gjordes trots att vi hängde upp dem för att inte bytas) och väldigt onödigt med alla engångsmaterial både i rummen och i frukostmatsalen. Noggrann städning men hade föredragit om det städats vid ungefär samma tidpunkt varje dag för att slippa städning under den tid man var på rummet.
Svar från Meghan 13 jan. 2016
Tack för att du bor hos oss . Vi uppskattar din feedback och kommer att ta allt i beaktande för våra kommande gäster .

8/10 Bra

Tabitha

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024
Svar från Manager 6 maj 2024
Hello Tabitha,We're delighted to hear you had a pleasant stay with us! Should you have any additional comments or suggestions, please don't hesitate to contact us directly. We appreciate your time and hope to welcome you back soon.

10/10 Fantastiskt

Caren

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Manager 7 maj 2024
Hello Caren,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon

10/10 Fantastiskt

Liz Sandra

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Nice place
Bodde här 1 natt i maj 2024
Svar från Manager 4 maj 2024
Hello Liz Sandra,Thank you for sharing your feedback with us. We appreciate your kind words and are glad to hear that you enjoyed your stay at our hotel. We hope to welcome you back in the future for another pleasant experience.

4/10 Dåligt

ghias ahmed

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The location is convenient but there is too much noise of the traffic. The carpet is old and dirty. The hotel is not clean at all. As soon as we enter there is a very strong smell of cleaning products. Not satisfied at all with the cleanliness of the hotel.
Bodde här 1 natt i april 2024
Svar från Manager 30 apr. 2024
Hello ghias ahmed, We apologize for the inconvenience you experienced during your stay. Guest feedback is valuable to us, and we have shared your comments with the relevant teams to address these concerns. We strive to provide a comfortable environment for all our guests and will work to improve based on your feedback.

4/10 Dåligt

Leslie

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
As we walked down the stairs one morning, there was a man (could have been homeless) that was asleep in the stairs. That was dangerous and scary with my family there. Lots of construction around so hard to get in the parking lot.
Bodde här 2 nätter i april 2024
Svar från Manager 25 apr. 2024
Hello Leslie, We take guest safety very seriously and will address this matter internally. Our team is working to minimize any inconveniences caused by external construction projects. Your feedback is valuable for improving our services.

4/10 Dåligt

Mary

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I prepaid this stay and am so sorry I did. Otherwise, I would have cancelled immediately. The halls floors are stained. The room floors are stained as well. The bathroom door was water damaged and screwed together with rusted nails. The worst part was the bathtub and shower. Leaking faucet, zero water pressure, and the floor of the tub was gray/black from what I can only describe as old skin cells? After being there for one night I was told that this property is where homeless were house during the pandemic! That would have been good to know prior to making my reservation. As a result, I will not trust Expedia with future trips. I can hardly believe that this property was given a good rating on your site! Very unhappy.
Bodde här 3 nätter i april 2024
Svar från Manager 4 maj 2024
Hello Mary, We are sorry to hear about your experience. We strive to address any concerns promptly and encourage our guests to reach out directly to management with any feedback. Thank you for bringing these issues to our attention, as it helps us to continually improve our services for all guests.

6/10 Okej

Alijah

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
I didn’t like we had a few towels that were either dirty or stained but overall the stay was good
Bodde här 2 nätter i april 2024
Svar från Manager 25 apr. 2024
Hello Alijah, We appreciate your feedback and are pleased to hear you had an overall good stay. Please feel free to reach out to our management team directly to address any concerns regarding the towels. Your satisfaction is important to us and we hope to welcome you back in the future.

10/10 Fantastiskt

Benjamin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything
Bodde här 2 nätter i april 2024
Svar från Manager 23 apr. 2024
Hello Benjamin,We appreciate you taking the time to share your feedback with us. Your comments have been noted, and we will review them internally for further improvements. We hope you will consider staying with us again in the future to experience the changes we are implementing.

2/10 Väldigt dåligt

Heather

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This stay was a major disappointment. I had checked reviews ahead of time and was fairly confident that this would be a nice place to relax in the evenings while visiting Austin. Upon arrival, the exterior was lacking (inoperative front door, broken wobbly bench out front, cigarette butts, litter and weeds growing in front. The room was a similar experience. The carpet was extremely dirty and had areas with what looked like blood stains in multiple locations in the room, the fixtures and furniture were worn and needing updating, smelled like smoke even though they claimed it was a nonsmoking room, the elevators were very slow and not smooth in operation, and one night I only had enough hot water for a luke warm shower. I am not even sure how that happens in a hotel. The cleaning staff was friendly but there was a major communication barrier between cleaning staff and front desk help which I witnessed upon arrival. Front desk help was not impressive at any shift that I observed during my stay. When I went to inquire about checking out a day early the front desk help was very rude and unhelpful, not to mention the fact that she had a hard time prying herself away from whatever she was watching on her phone when I approached and acted like I was bothering her. Unimpressed in every way. Not worth the $270 “deal” I paid for a two night stay.
Bodde här 2 nätter i april 2024
Svar från Manager 19 apr. 2024
Hello Heather, We regret to hear about your disappointing experience at our hotel. We value all feedback, both positive and negative, as it helps us improve our services continually. We'll certainly address your concerns with the team for further evaluation and training purposes. Should you wish to discuss your stay in more detail, please feel free to reach out to our management team for further assistance. Thank you for sharing your feedback with us.

10/10 Fantastiskt

Justin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thanks for helping us get in after our nightmare flight
Bodde här 1 natt i april 2024
Svar från Manager 12 apr. 2024
Hello Justin,We are glad to hear we could provide you with a smooth check-in experience after your travel troubles. Our team strives to offer a seamless and welcoming stay for all our guests, and we appreciate your kind feedback. Should you have any more comments or suggestions, please feel free to reach out to us directly. Wishing you safe travels ahead.

6/10 Okej

Jennifer

Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
I didn't see this as a high end hotel, which is what i was looking for, it was average at best. Staff was meh.. not friendly, but not unfriendly per se. ɓreakfast meh...veey cheap and basic. No bottle water offered in room or breakfast, but they had some for sale 2$!! for a small, cheap, knock off brand purified water! Elevator was creaky, made me nervous so i took stairs. Pool and hottub were small, shaded, not really worth hanging out in. In the future id give up breakfast and pool for a nicer hotel. What i did like were the beds. Comfortable, clean, lots of pillows that were pretty nice, a.c. worked well, it had a bathtub that was long and i like that. We went for a concert at h.e.b. center and it was close, airport was close 25 min. Austin downtown was close 25 min. And so many food choices! The area felt clean, safe, not sketchy at all, and it was perfect for my needs. My only disappointment was i was trying to have a boushi vacation, as i only do this kind of thing every few years, and the hotel was nice, but not what id thought it would be with such a high rating on website. I'd give it a 6.5/7 out of ten and i was wanting an 8.5.
Bodde här 4 nätter i mars 2024
Svar från Manager 7 apr. 2024
Hello Jennifer,We appreciate your detailed feedback on your recent stay. We are glad to hear that you found our beds comfortable and clean, enjoyed the conveniently located amenities, and felt safe in our area. Your comments regarding our staff service and breakfast offerings have been duly noted. Your insight helps us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.

4/10 Dåligt

Andrew D

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Property was in a decent area from everything. Staff were very unfriendly and at check-in seemed like they would rather be watching tv than checking me in. The elevator at the property was extremely noisy and seemed like it could possibly break down at any point. Shower in the room was stained and seemed dirty. Breakfast was decent and had a ok variety. I had to have my room key replaced twice during my stay due to them no longer allowing me into my room which was very inconvenient.
Bodde här 4 nätter i mars 2024
Svar från Manager 2 apr. 2024
Hello Andrew D, Thank you for providing feedback on your recent stay. We appreciate your comments and apologize for any inconvenience you may have experienced. Your feedback will be shared with our team for improvement. We hope to welcome you back in the future for a more enjoyable experience.

6/10 Okej

Joy

Reste i grupp
The room was clean, the staff was nice, my only complaint would be that they disabled our keycards twice
Bodde här 3 nätter i mars 2024
Svar från Manager 17 mars 2024
Hello Joy,We appreciate your positive feedback on our cleanliness and staff. We apologize for any inconvenience with your keycards and recommend reaching out to management for clarification on the matter. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okej

Krish

Gillade inte: Personal och service
Bodde här 2 nätter i mars 2024
Svar från Manager 18 mars 2024
Hello Krish, We appreciate you choosing to stay with us. If there were any aspects of your visit that did not meet your expectations, please contact us directly to discuss how we can improve. We hope to welcome you back in the future for a better experience.

2/10 Väldigt dåligt

Vincent

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
The rating on this hotel on Trivago was 4-stars. That is the most incorrect and deceptive statement I've seen. The furniture in the room was marked up and stained in several places, the bathtub floor was peeled around the edges and looked horrible. It should haven been rated 2.5 starts at best. I gave it such low ratings because of the claim of being a 4-star hotel. I would have never chosen this hotel if the condition would have been accurately revealed.
Bodde här 2 nätter i mars 2024
Svar från Manager 14 mars 2024
Hello Vincent, We value your feedback and apologize for any inconvenience you may have experienced during your stay. Please note that we strive to meet our guests' expectations and regret that we fell short in this instance. Your comments will be shared with the relevant teams for further review and improvement. Thank you for bringing this to our attention.

2/10 Väldigt dåligt

Shiquella

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The toilet was broken and when we went and told the front desk they laughed about it and said there is nothing they could do and they couldnt exchange the rooms. Someone spilt dog food on the floor and we told the cleaning ladies and she looked at it said ok and walked away. 10 out if 10 would NOT EVER recommend
Bodde här 1 natt i mars 2024
Svar från Manager 14 mars 2024
Hello Shiquella, We are sorry to hear about your experience and apologize for any inconvenience caused during your stay. We take feedback seriously and will address this with our team to ensure better service for all guests in the future. Thank you for sharing your concerns with us.

10/10 Fantastiskt

Marvis

Bodde här 1 natt i mars 2024
Svar från Manager 15 mars 2024
Hello Marvis,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Dåligt

Nawaf

.
Bodde här 1 natt i mars 2024
Svar från Manager 12 mars 2024
Hello Nawaf, Thank you for sharing your feedback with us. We regret to hear about the issues you encountered during your stay. Your comments are valuable to us and will be shared with the relevant teams for review. We appreciate your time in sharing your experience with us and hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Vilma

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy bueno
Svar från Manager 12 mars 2024
Hello Vilma,We are delighted to hear that you had a positive experience during your stay. If you have any further feedback or suggestions, please feel free to contact us directly.

2/10 Väldigt dåligt

Josh

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
everything about this property is bad
Bodde här 1 natt i mars 2024
Svar från Manager 9 mars 2024
Hello Josh,We truly value guest feedback and regret to hear that your experience did not meet expectations. We recommend reaching out to our management team directly to address your concerns further. Thank you for sharing your thoughts with us.

10/10 Fantastiskt

Hans

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I just like this hotel. I stayed here multiple times and enjoyed it every time. The rooms are spacious, nicely appointed and clean. The breakfast is good and has a good variety. The staff is helpful and courteous. Very good value for the price.
Bodde här 3 nätter i mars 2024
Svar från Manager 7 mars 2024
Hello Hans,We are delighted to hear that you had a pleasant stay with us multiple times, enjoyed our spacious and clean rooms, the variety offered in our breakfast, and found our staff helpful and courteous. We strive to offer great value for our guests. Thank you for your kind words, and we hope to welcome you back again soon.

10/10 Fantastiskt

Jennifer, Dallas

Gillade: Renlighet och personal och service
It was strange that you had to walk all the way around the building to get inside from the pool as the pool door didn’t accept the key card. Then trying to get clean towels in our second day was a difficult task, asked front desk three times as cleaning lady said she couldn’t just give them to us.
Bodde här 2 nätter i februari 2024
Svar från Manager 3 mars 2024
Hello Jennifer,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback regarding the pool door and towel request, and have shared this with the relevant departments for their review and improvement. Your comments will help us enhance our guest experience for the future.

8/10 Bra

Sophia

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
It’s a good place to stay. Staff weren’t very friendly which wasn’t exactly welcoming.
Bodde här 3 nätter i februari 2024
Svar från Manager 28 feb. 2024
Hello Sophia, We appreciate your feedback and will address this with our team for improvement. We hope you consider experiencing our friendlier service on your next visit.

10/10 Fantastiskt

Laurie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very clean, helpful staff, beds super comfortable. Just an all-around good experience.
Bodde här 2 nätter i februari 2024
Svar från Manager 24 feb. 2024
Hello Laurie,We greatly appreciate your positive feedback on our cleanliness, friendly staff, and comfortable beds. It's wonderful to hear that you had a good experience during your stay with us. Thank you for sharing your thoughts!

4/10 Dåligt

Patricia, Lino Lakes

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
At 1st glance it seemed fine. I had stayed there before, however there was rust and mold around the tub. Then there was an alarm on Saturday and the elevators stopped running. I was in a 3rd floor room, I am eighty and walk with a cane. So that was difficult, by Monday the elevator was still not fixed. My daughter and grandson were able to get my room changed to the 1st floor. The staff did not seem very friendly or knowledgeable about my reservation. I do not think I will ever return.
Bodde här 2 nätter i februari 2024
Svar från Manager 22 feb. 2024
Hello Patricia, We regret to hear about your recent experience at our hotel. We value your feedback and we will address your concerns with our team to ensure improvements are made. Your comfort and safety are important to us, and we apologize for any inconvenience caused during your stay. Should you wish to discuss your stay further, please do not hesitate to reach out to management.

2/10 Väldigt dåligt

Trenton

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place was absolutely horrible and disgusting. I had to change rooms 3x due to the smell of fresh cat piss in the 1st room, and the 2nd room had a broken drawer between the beds that stayed open. The 3rd room had a broken AC that wouldn’t turn on. Several of the outdated electric outlets don’t work, and it’s just a dirty place altogether. It’s owned by an Indian family but they weren’t even speaking English when trying to resolve my issues which was interesting. I chose to get a refund and slept in my vehicle after the 3rd room with major issues, I was done.
Bodde här 1 natt i februari 2024
Svar från Manager 21 feb. 2024
Hello Trenton, We regret to hear about the challenges you encountered during your stay. We take all guest feedback seriously and will address these concerns with our team for improvement. If you wish to discuss your experience further, please feel free to reach out to our management. Thank you for sharing your feedback with us.

10/10 Fantastiskt

Denim

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The breakfast
Bodde här 1 natt i februari 2024
Svar från Manager 20 feb. 2024
Hello Denim,Thank you for sharing your feedback with us. We appreciate hearing about your experience and will address this matter with our team for further review. Your comments help us improve our services to ensure a better stay for our guests in the future.

2/10 Väldigt dåligt

Kandy

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I was on a work trip, alone without my husband and my key card didn't work, so I went back downstairs for a new key. When I went back to my room the door opened but there was a suitcase on the bed!! Someone was already staying in this room. I was given a new room, but was terrified someone might come in my room, so I pushed a chair up against the door to sleep that night.
Bodde här 1 natt i februari 2024
Svar från Manager 15 feb. 2024
Hello Kandy, We apologize for any inconvenience you experienced during your stay. Our team is dedicated to ensuring a safe and comfortable environment for all guests. Please be assured that we will address your concerns and take appropriate measures to prevent such occurrences in the future. We appreciate your feedback and apologize for any discomfort caused.

4/10 Dåligt

Vickram

Gillade inte: Renlighet, personal och service och bekvämligheter
The property is very old and dirty. The elevator is very old and feels like it will break at any moment. Management of the hotel is clearly terrible. They are not taking action to update the facility. The bed sheets smelt clean. That a huge win. I think this would be less that an a 2 star hotel like a 1.8. Parking lot was nice a bright, which was a plus.
Bodde här 1 natt i februari 2024
Svar från Manager 15 feb. 2024
Hello Vickram, Thank you for providing your feedback on your recent stay. We apologize for any inconveniences you experienced during your time with us. Our team is continuously working to improve our property, and we appreciate your observations. We are glad to hear that you found the parking lot to be a positive aspect of your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Keyonia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Breakfast was not all that but all in all a good stay
Bodde här 1 natt i februari 2024
Svar från Manager 8 feb. 2024
Hello Keyonia,Thank you for sharing your feedback with us. We appreciate your overall positive stay experience with us. We acknowledge your comment about breakfast and will take it into consideration for future improvements. If there is anything else we can assist you with, please don't hesitate to reach out to us.

2/10 Väldigt dåligt

Sheila

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
A creep followed my daughter around the hotel
Bodde här 2 nätter i januari 2024
Svar från Manager 3 feb. 2024
Hello Sheila,Thank you for bringing this to our attention. We take the safety and well-being of our guests very seriously, and we deeply apologize for any discomfort caused. Guest safety is our top priority, and we have thorough security measures in place. We encourage you to contact our management directly so we can gather more details and address this matter accordingly.

8/10 Bra

Hans J

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Manager 2 feb. 2024
Hello Hans J,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and we're glad to hear that you had a satisfactory experience. Should you have any feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back in the future for an even better stay.

10/10 Fantastiskt

Hans J

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Manager 31 jan. 2024
Hello Hans J,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an amazing experience with us. We look forward to welcoming you back soon!

10/10 Fantastiskt

Hans J

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice place
I really like this place. It's convenient, has spacious rooms, the breakfast is good (they have a pancake maker) and it's quite clean.
Bodde här 3 nätter i januari 2024
Svar från Manager 27 jan. 2024
Hello Hans J,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our location convenient, rooms spacious, breakfast tasty and the cleanliness satisfactory. We strive to provide a comfortable experience for all our guests and hope to welcome you back in the future.

8/10 Bra

garry

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Lots of highway noise
Bodde här 1 natt i januari 2024
Svar från Manager 27 jan. 2024
Hello garry,Thank you for taking the time to provide your feedback. We understand that highway noise can be disruptive and we apologize for any inconvenience you experienced. We appreciate your input and will take it into consideration for future improvements.

10/10 Fantastiskt

Simon Ibarra

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Something different
Svar från Manager 25 jan. 2024
Hello Simon Ibarra,Thank you for taking the time to share your experience with us. We apologize for any inconveniences you encountered during your stay and appreciate your feedback. We value your input as it assists us in improving our services for future guests. If you have any further concerns, please reach out to our management team directly, who will be more than happy to assist.

10/10 Fantastiskt

Mckale

Gillade: Renlighet
Bodde här 1 natt i januari 2024
Svar från Manager 25 jan. 2024
Hello Mckale,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! It was a pleasure having you as our guest, and we appreciate you taking the time to share your positive rating. We hope to welcome you back in the future for another outstanding stay.

8/10 Bra

Yetta

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Manager 23 jan. 2024
Hello Yetta,Thank you for staying with us! We appreciate your rating and are glad to hear that you had a positive experience during your stay. If you have any specific feedback or suggestions, please don't hesitate to reach out to our hotel directly. We value your input and look forward to welcoming you back in the future.

4/10 Dåligt

Daniel

Affärsresenär, Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Beds were hard as a rock.
Bodde här 1 natt i januari 2024
Svar från Manager 13 jan. 2024
Hello Daniel,We apologize for any discomfort you experienced with the firmness of our beds during your stay. Your feedback is valuable to us and will be shared with our team for review and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Bra

Dale

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Manager 9 jan. 2024
Hello Dale,Thank you for choosing our hotel for your stay. We appreciate your high rating and we're glad to hear that you had a positive experience. If you have any further feedback or comments, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Fantastiskt

Mesha

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Manager 9 jan. 2024
Hello Mesha,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a perfect experience with us. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another fantastic stay.

10/10 Fantastiskt

Katherine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good location, good breakfast.
Bodde här 3 nätter i december 2023
Svar från Manager 1 feb. 2024
Hello Katherine,Thank you for your feedback! We're thrilled to hear that you enjoyed our hotel's convenient location and delicious breakfast. We appreciate your positive review and hope to welcome you back in the future for another great stay.

6/10 Okej

Mandy

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Rundown
Location was okay. Homeless and druggies out in front of hotel. The hotel itself could use a update and the beds were hard so we went to Walmart and bought a mattress topper. The staff was friendly and check in was fast.
Bodde här 2 nätter i december 2023
Svar från Manager 8 jan. 2024
Hello Mandy, Thank you for taking the time to share your experience with us. While we appreciate your positive feedback on our friendly staff and efficient check-in process, we apologize for any inconvenience caused by the external environment. However, please note that we strive to provide a safe and secure environment for all our guests. Additionally, we appreciate your feedback on the condition of the hotel and the comfort of our beds. We continuously work towards improvements and value your input.

6/10 Okej

Saad

Reste med familj och småbarn
Bodde här 2 nätter i december 2023
Svar från Manager 28 dec. 2023
Hello Saad, We appreciate you taking the time to rate your recent stay with us. If there are any specific areas of your experience that you would like to share with us, please reach out to our hotel directly. We always value guest feedback and use it to continually improve our services. We hope to have the opportunity to host you again in the future for an even better stay.

8/10 Bra

Hans J

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Manager 23 dec. 2023
Hello Hans J,Thank you for choosing to stay with us! We appreciate your feedback and are glad to know that you had a pleasant experience overall during your stay. If you have any specific feedback or suggestions, please feel free to reach out to us directly so that we can continue to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Clifton

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Manager 17 dec. 2023
Hello Clifton,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a perfect experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Fantastiskt

Edgar

Gillade: Renlighet
Bodde här 3 nätter i december 2023
Svar från Manager 10 dec. 2023
Hello Edgar,We're thrilled to hear that you had a fantastic experience during your stay at our hotel! We strive to provide exceptional service to all our guests, and we're glad we met your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another memorable stay.

10/10 Fantastiskt

Cheryl

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Weekend in Austin
The location was great, and the entire building felt safe, but it could have used a little updating. The entry light flickered so bad it felt like a disco, so we just left it off. The only other inconvenience was the a/c unit was a little tricky to get to work. You just had to press the buttons a little harder than you thought. Other than that, the room was very comfortable, good hot water and very quiet.
Bodde här 2 nätter i december 2023
Svar från Manager 9 dec. 2023
Hello Cheryl,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the location and safety of our property. We apologize for any inconveniences experienced with the entry light and AC unit. We will certainly take note of your comments and consider them for future improvements. We are glad to hear that you found the room comfortable, with good hot water and a quiet environment. We hope to welcome you back in the future for an even better experience.