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Recensioner av Country Inn & Suites by Radisson, Austin-universit

2.5 out of 5
Country Inn & Suites by Radisson, Austin-universit
7400 North Interstate 35 Frontage Road,, 3 6, Austin, TX

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 267 av 1000 recensioner" "
8 - Bra i betyg. 333 av 1000 recensioner" "
6 - Okej i betyg. 216 av 1000 recensioner" "
4 - Dåligt i betyg. 114 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 70 av 1000 recensioner" "

7,4/10

Renlighet

7,8/10

Personal och service

7,6/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

Recensioner

6/10 Okej

Jonas, Stockholm

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Slitet, med tvekan prisvärt
Slitet hotell, med personal som inte verkade trivas helt. Underdimensionerad frukostmatsal med engångstallrikar och engångsbestick. Priset gick på något underligt sätt upp med 15% under själva bokningsprocessen.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enkelt och billigt
Hotellet låg en bit utanför austin men trots det var det enkelt att ta sig in mot stan. Själva rummet var helt ok, och frukosten var bra.

8/10 Bra

Tamara

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2020
Svar från Hotel Manager 7 maj 2020
Hello Tamara, Thanks for the stay at our hotel and the review with eight stars. I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager

10/10 Fantastiskt

Keonte

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2020
Svar från Judy 22 apr. 2020
Thank you for taking time to rate us. Please do visit us again.

8/10 Bra

Verifierad resenär

Bodde här 1 natt i mars 2020
Svar från Sam 18 mars 2020
Thank you so much for your feedback! Our team is pleased to learn, you enjoyed your stay here! We look forward to serve you again! Yours in hospitality, Sam P General Manager

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade inte: Personal och service
The property is in bad shape. When we arrived, I wasn't impressed by the condition. Early the next morning the toilet backed up. I went to call the front desk and the phone didn't work. So I walked down in my pajamas to alert them, it was 7:30, and the response was that the maintenance man doesn't come in till 9:00. She didn't have the key to the common ladies room, but rest assured I could use the common men's room and just then a gentlemen walked up and handed me the key. yuk. My friend and I took our showers and went to check out. When I spoke with the manager, the response to my complaint was that I was checking out that day anyway. When I responded with the fact that we are checking out early because we can't even use the bathroom in our room...he responded with taking $35 off...really...
Bodde här 1 natt i mars 2020
Svar från Sam 13 mars 2020
Thank you so much for your feedback. We are sorry to learn that your stay here was not perfect! Your comments were shared with our team and will use your comments to improve our quality and standards. Yours in hospitality, Sam P General Manager

4/10 Dåligt

James, El Paso

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Our room was dirty upon arrival and led us to cancel our three night stay. We immediately booked another hotel.
Bodde här 3 nätter i mars 2020
Svar från Sam 14 mars 2020
Thank you so much for your feedback. Our team is sorry to learn that your stay here was not perfect. Your comments will really help us in improving!. Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i mars 2020
Svar från Sam 13 mars 2020
Thank you so much for your feedback! We are happy to learn that your stay here was excellent! Your comment really motivated our staff! On your next visit here, we welcome you back to our hotel! Yours in hospitality, Sam P General Manager

8/10 Bra

Sue, Wisconsin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location really worked for us (close to my sick brother's apartment). I liked there was a breakfast bar. Our room was clean and the maid service for the 3 days we were there was excellent.
Bodde här 3 nätter i mars 2020
Svar från Sam 10 mars 2020
Thank you so much Sue for your feedback! Our team is delighted to learn, you enjoyed your stay here! We welcome you back, next time you're in this area! Yours in hospitality, Sam P General Manager

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable ountry Inn
Good. Comfortable.
Bodde här 3 nätter i mars 2020
Svar från Sam 10 mars 2020
Thank you so much for your feedback! Our team is proud to hear that you had an excellent stay!. We welcome you back to our hotel, on your next visit here! Yours in hospitality, Sam P General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 1 natt i mars 2020
Svar från Sam 8 mars 2020
Thank you so much for your feedback. We are pleased to learn that your stay here was perfect! We look forward to serve you again! Yours in hospitality, Sam P General Manager

8/10 Bra

Verifierad resenär

Bodde här 5 nätter i februari 2020
Svar från Sam 5 mars 2020
Thank you so much for your feedback. Our staff is happy to learn that your stay here was perfect! We are honored to learn that you really enjoyed our services and look forward to serve you again! Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Archie, Texas

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very quite and clean nice breakfast. parking everything was great
Bodde här 1 natt i mars 2020
Svar från Sam 3 mars 2020
Thank you so much for your feedback. Our team is happy to learn,you had an excellent stay here! On your next visit to Austin Texas, we welcome you back to our hotel! Yours in hospitality, Sam P General Manager

6/10 Okej

Verifierad resenär

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The room was advertised as having two queens and a pull out sofa which was why we chose it. When we checked in their was no sofa, so the sleeping arrangement were more cramped than they should have been. Had we known this we would have booked somewhere else. Also the channel list for the TV was all wrong, and none of the staff could tell us what the channels were. This stay was very frustrating.
Bodde här 1 natt i februari 2020
Svar från Sam 3 mars 2020
Thank you so much for your feedback. Our team is sorry to learn that your stay here is not perfect. Your comments will really help us to improve. Yours in hospitality, Sam P General Manager

2/10 Väldigt dåligt

Sona

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i december 2019
Svar från Sam 1 mars 2020
Thank you for your candid feedback Sona Our team is dismayed to learn that you didn’t enjoy your stay here. Your comments and suggestions will receive our utmost attention! Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Rodolfo

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Hotel,excellent location
Bodde här 1 natt i februari 2020
Svar från Sam 1 mars 2020
Thank you so much for your glowing feedback. Our team is beaming with pride to learn that you really enjoyed your stay here. On your next visit here! We welcome you back to our hotel. Yours in hospitality, Sam P General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2020
Svar från Sam 29 feb. 2020
Thank you so much for your feedback. Our team is pleased to learn that your stay here was perfect! Your comments will really motivate them to perform even better! On your next visit here, we welcome you back! Yours in hospitality, Sam P General Manager

6/10 Okej

RobinY., Centennial, CO

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Mattress was sinking in the middle. Waked up with backache!
Bodde här 1 natt i februari 2020
Svar från Sam 29 feb. 2020
Thank you so much for your feedback. Our team is sorry to learn that your stay here was not perfect. We will use your comments to improve. Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i februari 2020
Svar från Sam 25 feb. 2020
Thank you so much for your feedback. Our team is proud to learn that your stay here was perfect! Your comments will really motivate them to work harder! On your next visit here, we welcome you back to our hotel! Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Tho

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Sam 24 feb. 2020
Thank you so much for your feedback. Your positive comments will really motivate our team to perform even better! On your next visit here, we welcome you back to our hotel. See you soon! Yours in hospitality, Sam P General Manager

4/10 Dåligt

Dennis

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The property was in very poor condition. They are trying to remodel but very cheap finishes. The hall carpet was stained and discolored on all three floors. The elevators were in poor condition. The beds were lumpy. The pillows were flat. The bathroom had a towel bar retainers but no towel bar, they did paint over the retainers though lol. The faucet and sink were old and worn out.
Bodde här 3 nätter i februari 2020
Svar från Sam 24 feb. 2020
Thank you so much for your feedback. Our team is sorry to learn that you did not enjoy your stay here. Your comments will receive our urgent attention and will work to improve. Yours in hospitality, Sam P General Manager

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Hard to find motel, sign not visible from interstate, bad location
Bodde här 1 natt i februari 2020
Svar från Sam 24 feb. 2020
Thank you so much for your feedback. Our team is sorry to learn that you had a difficult time in finding our hotel. We will use your comments to improve and this will get our immediate attention! Yours in hospitality, Sam P General Manager

6/10 Okej

karen

Affärsresenär
Bodde här 2 nätter i februari 2020
Svar från Sam 13 feb. 2020
Thank you so much for your feedback. Our team is sorry to lean that your stay here was not completely satisfactory. Your comments were shared with our team and will work hard to improve. Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Front desk girl was very nice and helpful.
Bodde här 3 nätter i februari 2020
Svar från Sam 12 feb. 2020
Thank you so much for your feedback. Our team is happy to hear, you really liked their service! On your next visit here, we welcome you back to our hotel! Yours in hospitality, Sam P General Manager

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The toilet seat seemed like it was scraped with metal. The room ac/heat was bliwing cold air all night even though I turned it to OFF. Was freezing all night
Bodde här 1 natt i februari 2020
Svar från Sam 11 feb. 2020
Thank you so much for your feedback. We are sorry to learn that your stay here was not perfect! Your comments were shared with our team and will use these to work on improving. Yours in hospitality, Sam P General Manager

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 2 nätter i februari 2020
Svar från Sam 11 feb. 2020
Thank you so much for your feedback. Our team is pleased to learn that your stay here was perfect. On your next visit here, we welcome you back to our hotel. See you soon! Yours in hospitality, Sam P General Manager

2/10 Väldigt dåligt

Jack, Houston

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Old and food gross i got sick threw up couldn’t eat all day
Bodde här 2 nätter i februari 2020
Svar från Sam 10 feb. 2020
Thank you so much Jack for your candid feedback. Our team is sorry to learn that your stay here was not perfect. Your comments were shared with our management and will work on improving. Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Luis, Houston tx

Gillade: Renlighet och personal och service
I love the hotel , the staff and the area , breakfast was good and employees are courteous
Bodde här 1 natt i februari 2020
Svar från Sam 5 feb. 2020
Thank you so much Luis for your feedback. Your comments were shared with our team and they are happy to hear, your stay here was excellent. This will motivate them to perform even better! On your next visit here, we welcome you back to our hotel! Your in hospitality, Sam P General Manager

10/10 Fantastiskt

Joseph

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2019
Svar från Sam 5 feb. 2020
Thank you so much Joseph for your feedback. Our team is happy to learn that your stay here was excellent! Your positive comments will really make our team work even harder to offer a superior guest experience. See you soon! Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i januari 2020
Svar från Sam 4 feb. 2020
Thank you so much for your feedback. Your positive comments were shared with our team and we look forward to serve you again! Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2020
Svar från Sam 4 feb. 2020
Thank you for your feedback, Our team is happy to learn that your stay here was perfect. We look forward to serve you again! See you soon! Yours in hospitality, Sam P General Manager

8/10 Bra

Amanda

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2020
Svar från Sam 3 feb. 2020
Thank you so much for your feedback. We are pleased to learn that your stay here was perfect. On your next visit to this area, we welcome you back. Yours in hospitality, Sam P General Manager

2/10 Väldigt dåligt

Jose

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Limpieza horrible
Las sábanas estaban manchadas de sangre i chocolate ya seco, lo reportamos a la camarera y solo contestó que eso no estaba así cuando ella limpio ese cuarto, lo reporté al gerente y no hicieron nada al respecto solo un “lo siento”
Bodde här 1 natt i januari 2020
Svar från Sam 3 feb. 2020
Thank you so much for your feedback. We are sorry to learn your experience here was not perfect. Your comments were shared with our team and will work on improving. Yours in hospitality, Sam P General Manager

8/10 Bra

Clifford

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Concerns
Overall a good experience. Reported a burned out lamp in bathroom that didn’t get fixed by the time we checked out. Found a hair in the waffle batter at breakfast. USB ports by bed headboard didn’t work. Didn’t report it.
Bodde här 1 natt i januari 2020
Svar från Sam 3 feb. 2020
Thank you so much for your feedback. We are sorry to learn that your stay here was not completely satisfactory. Your comments will receive our urgent attention and will use these to improve. Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet och personal och service
I was struggling with a vending machine for water and the great staff gave me a complimentary gift bag traditional reserved for Members of water. Very nice.
Bodde här 1 natt i januari 2020
Svar från Sam 3 feb. 2020
Thank you so much for your feedback. We are pleased to learn that your stay here was perfect. On your next visit here, we welcome you back to our hotel! Yours in hospitality, Sam P General Manager

8/10 Bra

Verifierad resenär

Gillade: Personal och service
Bodde här 1 natt i januari 2020
Svar från Sam 1 feb. 2020
Thank you so much for your feedback. Our team is happy to learn that our stay here was perfect. Positive comments will really make them work hard to provide better service. Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Alyssa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place, very good price, good area
Stayed here before, and will stay again! Breakfast is great a lot off choices, also I love that they have a little library to borrow from also and if you don’t finish your book you can take and send it back when you do finish it, such a very cool idea!
Bodde här 2 nätter i januari 2020
Svar från Sam 30 jan. 2020
Thank you so much Alyssa for your feedback. Our team is happy to learn, your stay here was excellent!. On your next visit here, we welcome you back to our hotel. We look forward to serve you again! Yours in hospitality, Sam P General Manager

2/10 Väldigt dåligt

Enrique

Reste med familj och småbarn, Affärsresenär, Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Checked in and checked out in about 15 min. Roaches started crawling on the bed
Bodde här 1 natt i januari 2020
Svar från Sam 30 jan. 2020
Thank you so much for your feedback We are sorry to learn of your unpleasant experience, please be assured your comments will receive our top priority and this is an unfortunate event occurrence. Yours in hospitality, Sam P General manager

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Room provided started leaking sewage on the first night from the room above. No alternate room was available so they "put together" a temporary room when was in severe disrepair @ 1am so I could get some rest. Room was never serviced during the entire stay and hotel was under renovation and common areas were not clean.
Bodde här 3 nätter i januari 2020
Svar från Sam 30 jan. 2020
Thank you so much for your feedback. We are sorry to learn that your stay here was not perfect. Your comments were shared with our management and will receive our urgent attention to this matter. Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

robert

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good price good stay
All is good
Bodde här 3 nätter i januari 2020
Svar från Sam 29 jan. 2020
Thank you so much for your response. Our team is happy to learn that your stay here was perfect. On your next visit here, we welcome you back and are eager to serve you again. See you soon! Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Veronica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rubber ducky fun.
Bodde här 1 natt i januari 2020
Svar från Sam 31 jan. 2020
Thank you so much for your feedback. Your comments were shared with our team and are happy to learn, your stay here was excellent!. On your next visit to this area, we welcome you back to our hotel. See you soon! Yours in hospitality, Sam P General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2020
Svar från Sam 26 jan. 2020
Thank you so much for your feedback. Your comments were shared with our team and are happy to hear that you enjoyed your stay here. Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2020
Svar från Sam 26 jan. 2020
Thank you so much for your response. We are pleased to learn that your stay here was perfect. Your comments will motivate them to work even harder! On your next visit here, we welcome you back to our hotel! Yours in hospitality, Sam P General Manager

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2020
Svar från Sam 24 jan. 2020
Thank you for your feedback. We are happy to learn that your stay here was perfect. Your comments will really motivate our team to perform even better!. On your next visit here, we look forward in serving you again! See you soon! Yours in hospitality, Sam P General Manager

6/10 Okej

David

Affärsresenär
Gillade inte: Renlighet
Cleanliness? not here.
If I stay in a Country Inn & Suites I can normally expect a good standard of cleanliness, breakfast quality and comfort. This facility was being renovated according to the desk clerk. After I walked in the room the first thing I noticed was a deep black grease type stain of the carpet. I was told the carpet was being replaced but I can't imagin why the personell had not even tryed to remove the stain.
Bodde här 4 nätter i januari 2020
Svar från Sam 24 jan. 2020
Thank you so much for your feedback. We are sorry to learn that your stay here was not perfect. Your comments were shared with our team and will hard to get better. Yours in hospitality, Sam P General Manager

10/10 Fantastiskt

Erica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2020
Svar från Sam 22 jan. 2020
Thank you so much Erika for your feedback. We are pleased to learn that your stay here was perfect. Your comments were shared with our team and were pleased to lean that your stay here was excellent. See you soon! Yours in hospitality, Sam P General Manager

8/10 Bra

Verifierad resenär

Bodde här 1 natt i januari 2020
Svar från Sam 22 jan. 2020
Thank you so much for your feedback. We are pleased to learn that your stay here was perfect. Your comments were shared with our team who are delighted to learn this. See you soon! Yours in hospitality, Sam P General Manager

2/10 Väldigt dåligt

Edward, Caldwell, Texas

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
The area was very poor, homeless, druggies, road construction, address was not recognized by our car navigation could not find the property, The hotel was under major remodeling. Lobby had construction paper down plastic over furniture, our floor had drywall peices in the hall,drywall patching next room, construction paper on our hall, caulk in tub area had black being covered up, not fully done. The room was not totally bad. The area was so bad, my wife was very uncomfortable, and got respiratory issues. We had to cut our trip by 1 night and 2 days. Really worst area ever.
Bodde här 2 nätter i januari 2020

8/10 Bra

Nick, Milwaukee

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location and great breakfast. Staff was helpfull.
Bodde här 3 nätter i januari 2020
Svar från Sam 18 jan. 2020
Thank you so much for your feedback. We are pleased to learn that you enjoyed your stay here. Your comments were shared with our team and look forward to serve you again. Yours in faithfully, Sam P General Manager

4/10 Dåligt

Todd, Dallas

Reste i grupp
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
I liked the new bed and pillows. Unfortunately, my room was infested with roaches. Also, the property was under a remodel but this was not mentioned in the Expedia booking.
Bodde här 2 nätter i januari 2020
Svar från Sam 16 jan. 2020
Thank you so much for your feedback. We are sorry to learn that your stay here was not perfect. Your comments will really help us to improve and take these seriously. Yours in hospitality, Sam P General Manager