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Recensioner av Mercure Ayr Hotel

3 out of 5
Mercure Ayr Hotel
Dalblair Road, Ayr, Scotland

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 170 av 541 recensioner" "
8 - Bra i betyg. 192 av 541 recensioner" "
6 - Okej i betyg. 99 av 541 recensioner" "
4 - Dåligt i betyg. 52 av 541 recensioner" "
2 - Väldigt dåligt i betyg. 28 av 541 recensioner" "

7,8/10

Renlighet

8,4/10

Personal och service

8,0/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A very beautiful hotel with the best staff and works class customer service!
Bodde här 2 nätter i maj 2019
Svar från Alex Farrer, Executive Assistant Manager 11 maj 2019
Dear guest Thank you for your kind feedback. I am delighted that your stay was enjoyable and hope to welcome you back in the future. Kind Regards

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet och boendets skick och faciliteter
Old but OK hotel
This hotel is old, but OK for a short stay. Central in Ayr and walking distance to the trainstation. The hotel needs to be re-furbished and the beds were not verry comfortable.

8/10 Bra

Margaret

Gillade: Renlighet och personal och service
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Jackson

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Alex 13 maj 2024
Thank your for your score of 5/5. We hope to welcome you back soon.RegardsMercure Ayr

10/10 Fantastiskt

CAROLINE

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice clean hotel friendly staff
Bodde här 1 natt i mars 2024
Svar från lindsay 4 apr. 2024
Dear Caroline,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

6/10 Okej

Alan

The hotel was ok rooms were a good size , clean
Bodde här 1 natt i mars 2024
Svar från lindsay 30 mars 2024
Dear Alan,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind Regards

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent staff nothing was a bother we just had breakfast which was fine
Bodde här 1 natt i mars 2024
Svar från lindsay 3 mars 2024
Dear James,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We travelled from Fife by bus and the hotel is 5 mins from the bus station. It is also close to the town centre and all its amenities. The hotel may be tired in places but is good value and is run by professional staff
Bodde här 1 natt i mars 2024
Svar från lindsay 2 mars 2024
Dear James,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

10/10 Fantastiskt

Lorraine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All good
Bodde här 1 natt i februari 2024
Svar från lindsay 26 feb. 2024
Dear Lorraine,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.

10/10 Fantastiskt

Victoria

Gillade: Renlighet och personal och service
Bodde här 3 nätter i februari 2024
Svar från lindsay 8 feb. 2024
Dear Victoria,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

10/10 Fantastiskt

Sulleman

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från lindsay 6 feb. 2024
Dear Sulleman,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind regards

10/10 Fantastiskt

Katie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
great hotel
had a great night sleep, heating was on a god amount so was nice and warm without being too hot. good food services & tasty food! fantastic location as it’s in the centre of town and 2 seconds from the gaiety theatre that we were attending! looks a little lacklustre from the outside but looks much better inside! nice views shame about the weather too!
Bodde här 1 natt i februari 2024
Svar från lindsay 6 feb. 2024
Dear Kaite,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind regards

10/10 Fantastiskt

Irene

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Lovely room, warm and cosy
Bodde här 1 natt i januari 2024
Svar från lindsay 31 jan. 2024
Dear Irene,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

10/10 Fantastiskt

Dale

Bodde här 1 natt i januari 2024
Svar från lindsay 25 jan. 2024
Dear Dean,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

8/10 Bra

David

Gillade: Renlighet, personal och service och rummets bekvämlighet
Well located hotel
Well located hotel and as we were on the 5th floor looking onto the sea the view was amazing. The welcome from the staff was excellent and the checking in was quick and efficient. The room was very spacious and clean but overall the furniture does need an update. The bed was very comfortable however. No plug or usb sockets by the bed which was strange. A good standard hotel for the price paid, the staff makes the difference.
Bodde här 1 natt i januari 2024
Svar från lindsay 19 jan. 2024
Dear David,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.

8/10 Bra

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was warm and comfortable
Bodde här 2 nätter i januari 2024
Svar från lindsay 10 jan. 2024
Dear John,Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr. Im truly sorry that on this occasion the swimming pool was closed for some needed upgrades.Kind regards.

8/10 Bra

Katrina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från lindsay 23 dec. 2023
Dear Guest,Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr. Im truly sorry that on this occasion the swimming pool was closed for some needed upgrades.Kind regards.

10/10 Fantastiskt

Ann marie

Gillade: Renlighet, personal och service och rummets bekvämlighet
Fab stay
Great stay, staff very friendly and helpful.
Bodde här 3 nätter i december 2023
Svar från lindsay 21 dec. 2023
Dear Ann,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.Kind Regards

8/10 Bra

lilian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lils
Everyone at the Mercure are great from the manager to the cleaner can't do enough for you very helpful all the time. The room was good but cold not enough heat for a large room the pillows were not great the ones that were ment to be soft were quite hard time to renew the pillows, also for a premium room a king size bed would have been better. Had dinner in the hotel one night which was good but a bit expensive. Also really dissapointing the the leisure area is still not available one of the main reasons that we go to the mercure.
Bodde här 2 nätter i december 2023
Svar från gordon 12 dec. 2023
Dear lilian, Thank you for taking the time to review your stay at Mercure Ayr Hotel. We are delighted to hear that you found our staff helpful and attentive during your stay. We sincerely apologize for the coldness of your room and that the pillows did not provide adequate comfort for a restful sleep. Here at Mercure Ayr Hotel, we strive to create an ideal home away from home experience for all our guests and we regret coming short in your case. We are sorry to hear that you found the dinner a bit pricey but we continuously refine our services to better serve the preferences of our guests like yourself. We hope you will be able to give us another chance when leisure area is available again so that you can enjoy all the amenities we have on offer. Thank you for your feedback and we look forward to welcoming you back soon!

10/10 Fantastiskt

BRYDON

Bodde här 1 natt i oktober 2023
Svar från gordon 12 dec. 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in AyrKind Regards

10/10 Fantastiskt

S

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från gordon 14 nov. 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely hotel
Lovely stay! got upgraded to a superior room which was lovely. Welcoming reception from the gentleman that was working there in the early hours as we stayed here after flying back from spain, he was super helpful and couldn’t do enough for us. Overall 5*
Bodde här 1 natt i oktober 2023
Svar från lindsay 23 okt. 2023
Thank you for your wonderful review. We appreciate your kind words about the gentleman at reception and are delighted that you were upgraded to a superior room. It's great to know you had a lovely stay with us here at Mercure Ayr Hotel and we hope you will continue to make us your favoured accommodation choice in the future

6/10 Okej

Julie

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Found the hotel average and expected more to reflect on the price. Walking to the room the corridors smelt damp and musty, thankfully the room didnt which was a releif. The room was clean however the bathroom could do with an update and attention to detail was needed outside the bedroom window as clothing and cigarette ends were a bit of an eyesore. The staff were friendly, helpful and well presented. We chose to eat dinner in the restaurant and thoroughly enjoyed that and the breakfast the next morning. We were subjected to loud dance music in the afternoon coming from the surrounging area of the hotel and i undersatnd this was something outwith the hotels control but later in the evening the music from the event in the hotel was pretty loud in the room. We did eventually fall asleep and found the beds extremely comforable.
Bodde här 1 natt i oktober 2023
Svar från gordon 9 okt. 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind regards

8/10 Bra

M

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Disappointing Room
My wife and I were in separate rooms, both meant to be doubles. There was not really enough space for the double bed hence not much room for anything else and it was right against the wall on one side. No bedside table, not much of a dressing table just a rectangular slab. Not enough storage space. No grab rail in the bathroom and not very good lighting in the bathroom. Certainly not an ideal room for two!
Bodde här 3 nätter i september 2023
Svar från gordon 3 okt. 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind regards

8/10 Bra

Alexander

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Visit to Ayr
Although we were disappointed that the pool was closed this didn’t effect our stay at Mercure Ayr Hotel. We were impressed with the size of the room with a great sea view. Beds were very comfy. Tea and Coffee were available in the room. The staff were welcoming and friendly especially Gordon at the front desk. Breakfast was good lots to choose from. Hotel is within walking distance from shops and restaurants. Would highly recommend
Bodde här 3 nätter i september 2023
Svar från gordon 18 sep. 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind regards

8/10 Bra

Trevor

Bodde här 1 natt i augusti 2023
Svar från gordon 4 sep. 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

10/10 Fantastiskt

James

Location great
Bodde här 1 natt i augusti 2023
Svar från gordon 30 aug. 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.

10/10 Fantastiskt

Harry

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023
Svar från gordon 21 aug. 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

4/10 Dåligt

Scott

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från gordon 18 aug. 2023
dear guest thank you for your response

10/10 Fantastiskt

Minehiko

Bodde här 1 natt i augusti 2023
Svar från gordon 9 aug. 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

6/10 Okej

Lisa

Bodde här 2 nätter i juli 2023
Svar från gordon 2 aug. 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

6/10 Okej

Sam

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Disappointing stay - carpet stains, no fridge and wooden surround not intact. Everything looked a little bit tired.
Bodde här 3 nätter i juli 2023
Svar från gordon 2 aug. 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

4/10 Dåligt

Amanda

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från gordon 31 juli 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind RegardsGordon Baillie

10/10 Fantastiskt

Douglas

Bodde här 5 nätter i juli 2023
Svar från gordon 30 juli 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

6/10 Okej

Dan

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Premium pricing for a very worn hotel. Noisy , ugly building, needs and overhaul.
Bodde här 1 natt i juli 2023
Svar från gordon 22 juli 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Kind Regards

10/10 Fantastiskt

Liz

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från gordon 19 juli 2023
Dear Guest,Thank you sincerely for this wonderful five-star review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

8/10 Bra

Harry

Reste i grupp
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i juli 2023
Svar från gordon 14 juli 2023
Dear Guest,Thank you sincerely for this wonderful review of your recent stay with us. I am delighted that you enjoyed your time with us and very much look forward to welcoming you back when you are next in Ayr.

8/10 Bra

David

Gillade: Renlighet och personal och service
Bodde här 1 natt i juli 2023
Svar från gordon 13 juli 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Ayr.Kind regards.

8/10 Bra

Louisa

Reste med sin partner
Gillade: Personal och service
We had a lovely weekend at this hotel Staff were friendly and helpful. The Hotel was very centrally located for getting out and about,but could do with a freshen up and a few touch ups hear and there. Just a little tired in some areas,The breakfast was good.
Bodde här 3 nätter i juli 2023
Svar från gordon 11 juli 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.

10/10 Fantastiskt

Joseph

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Surprised
It was a great holiday the upgrade my partner asked for and got was a great surprise as it was my birthday great holiday and a great pleasure to be at the Mercure
Bodde här 4 nätter i juni 2023
Svar från gordon 19 juni 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Gordon BaillieGuest Services Manager

2/10 Väldigt dåligt

Craig

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Awful value for money
The room didn't have air con as advertised. White curtains, so was wide awake at 4am. Zero sleep, would not return.
Bodde här 1 natt i juni 2023
Svar från gordon 17 juni 2023
dear guest thank you for taking the time to tell us about your stay unfortunately we do not advertise that our rooms have air conditioning on any of our websites we also have black out curtains in all our bedrooms i have asked the team to look into this kind regards

6/10 Okej

Lilian

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Lil's review
I have stayed at the mercure many times but found that it was not as good as before. The bed was very hard and the pillows were of inferior quality 2 of the lights in the room did not work but my bad I did not report it. The location is great and the staff are very friendly and helpful. Swimming pool and health suite still closed after more than a year this is not good enough this was one of the main reasons that we have stayed here in the past, also no air con in the rooms. This hotel is far too expensive for what you get.
Bodde här 2 nätter i juni 2023
Svar från gordon 14 juni 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regards

10/10 Fantastiskt

PHILIP

Bodde här 1 natt i maj 2023
Svar från gordon 15 juni 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

10/10 Fantastiskt

Lesley

Reste med sin partner
Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2023
Svar från gordon 11 maj 2023
Dear Guest,We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback.Kind Regards Gordon Baillie

8/10 Bra

Charlotte

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly people. Amenities could be improved.
Bodde här 3 nätter i april 2023
Svar från gordon 26 apr. 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regardsGordon Baillie

6/10 Okej

david

Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
OK
I give My review an "OK" because that is what it was. Good location, attentive and friendly staff. average food. But, C' mon Mercure, the place needs an uplift, the whole hotel is very tired and for the price I paid I would have expected better.
Bodde här 2 nätter i april 2023
Svar från gordon 26 apr. 2023
Dear Guest,Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done.Kind regardsGordon Baillie

8/10 Bra

Jordan

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
ideal for a solo stop
Great Location, easy to navigate from the hotel. great service and even got an upgraded room. Decor a little tired.
Bodde här 1 natt i april 2023
Svar från Gordon 16 apr. 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Gordon BaillieGuest Services Manager

6/10 Okej

Bruce

Gillade: Personal och service och rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från Gordon 10 apr. 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

10/10 Fantastiskt

IAN

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
2 night stay
Stayed for 2nights, check in was fast and the receptionist was lovely. From check in till we left the staff were all very helpful and nothing was too much bother. Breakfast was varied and plenty, dinner at night was also enjoyable. Will probably return in a couple of months for another stay for a wedding. Thanks to all staff.
Bodde här 2 nätter i mars 2023
Svar från Gordon 5 apr. 2023
Dear Guest,What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Ayr.Kind regards.Guest Services Manager

8/10 Bra

Ann

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Love staying at Mercure Ayr, very central, clean and helpful staff, only grip is the doors when people go in and out of the rooms they bang something terrible.
Bodde här 3 nätter i mars 2023
Svar från Gordon 22 mars 2023
Dear Guest,Thank you for your comments. We really appreciate you taking the time to write about your experience. We are very lucky to have such great team members here at Mercure Ayr who all care passionately about providing fabulous service to our guests.We hope to welcome you again in the future.Kind regards.Guest Services ManagerGordon Baillie