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Recensioner av The Westin Turtle Bay Resort & Spa, Mauritius

5 out of 5
The Westin Turtle Bay Resort & Spa, Mauritius
Turtle Bay, Balaclava

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 104 av 188 recensioner" "
8 - Bra i betyg. 67 av 188 recensioner" "
6 - Okej i betyg. 9 av 188 recensioner" "
4 - Dåligt i betyg. 5 av 188 recensioner" "
2 - Väldigt dåligt i betyg. 3 av 188 recensioner" "

9,4/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

10/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ett mysigt hotell med trevlig hjälpsam personal. Fina stora rum. Dock är stranden inte så badvänlig som man hade hoppats på. Det låg ofta uppspolade sjöborrar och döda fiskar på stranden samt att sanden i sig inte va så fin, så badskor är till att rekommenderas. De 2 poolerna som finns på hotellet hade en fin utformning och design men dock så va den ena poolen i stort behov av underhåll. Det saknades många bitar mosaik på en del ställen vilket gjorde att det blev skarpa kanter. Vid vuxen poolen finns ett stort gigantiskt träd som va väldigt fint men dock så drog den till sig en hel del fåglar som skitade ner så när man kom upp ur poolen så fick man gå på backen full med fågelbajs. Mycket blad som låg i vattnet. Annars väldigt fin natur och mysiga gemensamma ställen.
Bodde här 8 nätter i januari 2020
Svar från The Westin Turtle Bay Resort & Spa, Mauritius 24 feb. 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for taking the time to write your review and share your feedback. We are delighted to read that you value our accommodation quality. However, we are sorry to hear that you experienced some inconveniences within some areas. Our main objective is to make sure that we deliver bespoke service, and make sure that guests leave the resort with a memorable stay. We sincerely wished that you brought these concerns to our attention during your stay. This would have given us the opportunity to address the problems and improve your experience. We will surely share your feedback with the team. Looking forward to welcoming you back to our resort for a better experience. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Underbart avkopplande och trevlig atmosfär. Väldigt vänlig och hjälpsam personal. Fint rum med fantastisk utsikt mot poolen och havet.Sköna sängar.
Bodde här 6 nätter i oktober 2017

10/10 Fantastiskt

alexander

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Bo

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Vackra omgivningar, fint rum, men dålig service.
Mauritius var underbart vackert. Hotellets omgivningar mycket vackra, men stranden var inte bra, för mycket döda koraller och sten. Och främst mycket dåligt betyg för hotellets hantering av gluten- och laktosfri mat, de försökte och försökte men de klarade inte detta. Mycket dåligt för ett 5-stjärnigt hotell som reklamerar för att de kan hantera detta. Dessutom, en spritnota debiterades felaktigt på vårt rum, trots att namn och rumsnummer inte stämde, hotellet har uppenbarligen dålig koll. "Vi ska se över våra rutiner", ett typiskt politiker-svar. Väckning en timma för tidigt när vi hade beställt väckning. En middag på "The Fusion", en av hotellets sex restauranger gav mycket dåligt betyg. Vi beställer fisk, "catch of today", och får god fisk men inget tillbehör, ingen potatis, inget ris, etc. När vi påpekar detta kommer potatis in när middagen med fisken var avslutad. Totalintryck, omgivningarna jätte-vackra, rummet jätte-fint, ön är underbart vacker men hotellet lever absolut inte upp till fem stjärnor.

6/10 Okej

anna

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Tyvärr en service som inte lever upp till förväntningarna. Extremt långa väntetider på mat och dryck samt för att betala ex.vis lunchnotan. Detta trots mycket personal och ett hotell som var långt ifrån fullbelagt, Frånvaron av service kändes mest som den berodde på väldigt oerfaren personal. Tyvärr!

10/10 Fantastiskt

Sören, Nacka

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rekommenderas
Underbart! Ligger mycket vackert. Segling,vattenskidor och andra vattenaktiviteter ingår. Bra Gym. Träningskläder och skor kan lånas för 5$.Bra pooler. Rent och snyggt. Lounge dygnet runt om man är SPG medlem. Mycket trevlig personal. Det enda vi kan anmärka på är att priserna på mat ligger väldigt högt om det inte redan ingår. Åk gärna till Grand Bay och ät på Luigis.

10/10 Fantastiskt

Shunsuke

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
素晴らしいホテルでした。またいつか泊まりたいです。
Bodde här 7 nätter i januari 2024
Svar från The Westin Turtle Bay Resort & Spa 6 mars 2024
Dear Shunsuke,Thank you so much for taking the time to share your positive experience at The Westin Turtle Bay Resort & Spa, Mauritius. We are thrilled to learn that your stay with us was enjoyable, and we appreciate your kind words.It is wonderful to hear that our facilities, services, and location contributed to making your experience memorable. Our team works hard to ensure that our guests have a fantastic stay, and your feedback serves as a great motivator for everyone here.We look forward to the pleasure of welcoming you back to The Westin Turtle Bay Resort & Spa, Mauritius, for another outstanding experience.Once again, thank you for your trust and recommendation. We can't wait to have you back with us.Generously YoursThe Westin Turtle Bay Resort & Spa, Mauritius

10/10 Fantastiskt

May P

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från The Westin Turtle Bay Resort & Spa 8 feb. 2024
Dear May P,Thank you so much for taking the time to share your positive rating for our resort. We are thrilled to hear that you had a wonderful stay with us.We are dedicated to creating memorable experiences for our guests, and it is heartening to know that we succeeded in making your stay enjoyable.At The Westin Turtle Bay Resort & Spa, we strive to provide a tranquil and rejuvenating environment, and we are delighted that you found our facilities and amenities to your satisfaction.We look forward to welcoming you back to our piece of paradise at The Westin Turtle Bay Resort & Spa in the future.Generously YoursThe Westin Turtle Bay Resort & Spa, Mauritius

10/10 Fantastiskt

May P

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från The Westin Turtle Bay Resort & Spa 8 feb. 2024
Dear May P,Thank you so much for taking the time to share your positive rating for our resort. We are thrilled to hear that you had a wonderful stay with us.We are dedicated to creating memorable experiences for our guests, and it is heartening to know that we succeeded in making your stay enjoyable.At The Westin Turtle Bay Resort & Spa, we strive to provide a tranquil and rejuvenating environment, and we are delighted that you found our facilities and amenities to your satisfaction.We look forward to welcoming you back to our piece of paradise at The Westin Turtle Bay Resort & Spa in the future.Generously YoursThe Westin Turtle Bay Resort & Spa, Mauritius

10/10 Fantastiskt

Happy Yasmin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful resort with lovely staff
Bodde här 6 nätter i december 2023
Svar från The Westin Turtle Bay Resort & Spa 8 feb. 2024
Dear Happy Yasmin,Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! We are truly grateful for the time you took to share to rate our resort.Once again, thank you for choosing The Westin Turtle Bay Resort & Spa, Mauritius, and for sharing your positive impressions. Your feedback is invaluable to us, and it inspires us to maintain the high standards that our guests deserve.We hope to have the pleasure of welcoming you back to our slice of paradise in the future. Until then, may your journeys be filled with joy and discovery!Generously YoursThe Westin Turtle Bay Resort & Spa, Mauritius

10/10 Fantastiskt

Guillaume

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Séjour très agréable...
Rien à redire sur cet établissement… Du début à la fin nous avons été ravi de notre séjour, personnel au top dans tous types de services confondus ! Le lieu est magnifique, reposant et la gastronomie succulente.
Bodde här 7 nätter i november 2023

10/10 Fantastiskt

Marianne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
we come soon again
Bodde här 6 nätter i november 2023

10/10 Fantastiskt

Chiforescu

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i november 2023

10/10 Fantastiskt

Karine

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Le top du top
Incroyablement gentils, serviables, attentionnés. Hôtel hat de gamme et qui est à la hauteur de ses prétentions.
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Nathalie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Parfait
Très bel hôtel, chambre très bien
Bodde här 1 natt i november 2023

10/10 Fantastiskt

marie ange

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
fabuleux
Excellent établissement personnel très sympathique et aux petites soins merci à Emy pour sa cuisine et son sourire chambre parfaitement préparée et entretenue bref très grande classe nous reviendrons sans hésitation
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Roman

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Schönes Resort mit nettem Personal, sauber und gepflegt. Die Qualität der Restaurants und des Frühstücks war sehr gut. Schöne Pools. Gutes Sportangebot (Yoga, Pilates, Tennis...). Es ist etwas abgelegen von den nächsten Läden und Restaurants - das geht nur mit Taxi oder Auto. Zudem ist der Strand eher etwas schmaler dort, trotzdem schön. Alles in Allem waren wir sehr zufrieden.
Bodde här 11 nätter i oktober 2023

10/10 Fantastiskt

Mohammed Shaharul

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic resort where the staff are very accommodating. The facilities are really good and well kept. Rooms are beautiful and well looked after. Anas, Rais and Reshmi made our stay a memorable one with their first class hospitality
Bodde här 6 nätter i oktober 2023

10/10 Fantastiskt

Michel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
couple avec un ado : très bon accueil, tout le personnel attentionné et au petit soin le petit déjeuner très copieux et excellent . et de même pour les repas servis dans les divers restaurants je recommande cet hôtel.
Bodde här 6 nätter i oktober 2023

10/10 Fantastiskt

Vinita

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful stay at the Westin. From the moment we arrived we were made to feel so welcome. Beautiful hotel, lovely pool, wonderful staff and excellent food options. What more could you ask for? If I could give a higher star rating I would!
Bodde här 8 nätter i oktober 2023

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very pleasant stay with excellent service
Excellent staff, very comfortable room although bathroom a little tired with poor shower. Food options good. Beach disappointing with many rocks, but adjacent beaches very good.
Bodde här 7 nätter i oktober 2023

8/10 Bra

Jalal S

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Spa too small and the beach not really suitable for guests.
Bodde här 9 nätter i juni 2023

10/10 Fantastiskt

Nicolas Brandon

Bodde här 12 nätter i april 2023
Svar från The Westin Turtle Bay Resort & Spa 9 juni 2023
Dear Nicolas,Greetings from sunny Mauritius. Thank you for taking the time to share your thoughts on The Westin Turtle Bay Resort & Spa, Mauritius. We are delighted to hear that you enjoyed our resort's ambiance and service offerings.It was a pleasure to host you at the best address in Mauritius, and we hope to see you again soon for another unforgettable experience.Generously Yours,The Westin Turtle Bay Resort & Spa

10/10 Fantastiskt

Laura

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fabulous place! Staff were all so friendly and helpful. Food was excellent and hotel and grounds were spotlessly clean. Highly recommended.
Bodde här 7 nätter i april 2023
Svar från The Westin Turtle Bay Resort & Spa 1 maj 2023
Dear Laura,Warm greetings from Mauritius,Thank you for giving us your feedback on our hotel. We do our best to provide our guests with a memorable experience and we have taken good note of the concerns raised and we will share same with our team.Thank you again for your feedback and we hope to see you soon!Generously yours,The Westin Turtle Bay Resort & Spa, Mauritius

8/10 Bra

paolo

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 9 nätter i april 2023
Svar från The Westin Turtle Bay Resort & Spa 11 maj 2023
Dear Paolo,Greetings from sunny Mauritius. Thank you for taking the time to share your thoughts on The Westin Turtle Bay Resort & Spa, Mauritius. We are delighted to hear that you enjoyed our resort's ambiance and service offerings.It was a pleasure to host you at the best address in Mauritius, and we hope to see you again soon for another unforgettable experience.Generously Yours,The Westin Turtle Bay Resort & Spa

10/10 Fantastiskt

Ivana

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Traumhaft
Excellent! Top Roomservice, schöne Pools, und Restaurants. Das Essen war hervorragend sowie der Service. Das Buffet am Morgen hat keine Wünsche offen gelassen! Sehr sauberes Hotel und ruhig gelegen. Einziger Nachteil, kein Sandstrand, viele Felsen, aber man kann den Strand des Nachbarhotels benutzen.
Bodde här 7 nätter i december 2022
Svar från The Westin Turtle Bay Resort & Spa 13 jan. 2023
Dear Ivana,Greetings from sunny Mauritius. Thank you for taking the time to share your thoughts on The Westin Turtle Bay Resort & Spa. We are delighted to hear that you enjoyed our resort's ambiance and service offerings.It was a pleasure to host you at the best address in Mauritius, and we hope to see you again soon for another unforgettable experience.Generously Yours,The Westin Turtle Bay Resort & Spa

10/10 Fantastiskt

Javier

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The peace in the hotel was complete. Concerning the restaurants options i think the offers are a bit low. They need to improve the options. Overall excellent hotel!
Bodde här 3 nätter i november 2022
Svar från The Westin Turtle Bay Resort & Spa 13 jan. 2023
Dear Javier,Greetings from sunny Mauritius. Thank you for taking the time to share your thoughts on The Westin Turtle Bay Resort & Spa. We are delighted to hear that you enjoyed our resort's ambiance and service offerings.It was a pleasure to host you at the best address in Mauritius, and we hope to see you again soon for another unforgettable experience.Generously Yours,The Westin Turtle Bay Resort & Spa

8/10 Bra

David

Bodde här 2 nätter i oktober 2022

8/10 Bra

Philip

Bodde här 3 nätter i september 2022

10/10 Fantastiskt

Gavin

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing resort and staff - 2nd visit and looking forward to returning in the future again
Bodde här 4 nätter i augusti 2022

10/10 Fantastiskt

Nasma

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic post-COVID stay!
It was truly an amazing experience after not traveling for almost three years it was a beautiful unexpected experience! The staff were truly amazing, Jesh, Ashana, Adam, Neha and so many more including all the managers. Adam at the retreat even let me name a drink after me! ( the Sea Breeze, pictured). We didn’t realize it was a wellness resort when we first booked, so the food wasn’t always to our liking and preferred more variety like more Italian or Mediterranean themed nights as it was heavily based on curries and spiced foods (which is still lovely and local). However we ended up loving the wellness theme toward the end! The entertainment was also very appealing in the main lobby section, kept us entertained on the cold and rainy nights (not that many considering it’s winter!) Just overall a beautiful experience and will recommend over and over.
Bodde här 8 nätter i juli 2022

8/10 Bra

Adil

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Dated, but well kept property. Staff are very friendly and helpful.
Bodde här 7 nätter i juni 2022
Svar från The Westin Turtle Bay 4 juli 2022
Dear Adil, Warm Greetings from the Westin Turtle Bay. Thank you for your review and for appreciating the hospitality of our associates. Warm Regards, The Westin Turtle Bay.

10/10 Fantastiskt

Garland

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Such a beautiful hotel. I mean, I saw the pictures online before booking it, obviously. However, they don't do this property much justice! I was blown away by it's beauty as well as the friendliness of the staff. I remember there was a time when I mentioned that I would love to eat seafood while in Mauritius and the concierge called to one of the in-house restaurants and reserved a table for me an hour later for their 5-course seafood dinner.
Bodde här 3 nätter i oktober 2021
Svar från The Westin Turtle Bay 27 juni 2022
Dear Garland, Warm Greetings from the Westin Turtle Bay. Thank you for sharing your review. We are glad that you have enjoyed the uncompromised services at our resort. Looking forward to welcoming you back to our resort. Warm Regards, The Westin Turtle Bay

10/10 Fantastiskt

Lauren

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Couldn’t fault it!
Bodde här 7 nätter i oktober 2021
Svar från Raja Rookhee 10 nov. 2021
Thanking you for your feedback

8/10 Bra

Priyesh, London

Reste med sin partner
Gillade inte: Bekvämligheter
The entrance to the hotel is nice and there is a nice walk way to the beach from the lobby. The adult pool was okay, but a lot of bird poo on the floor just as you enter the pool. We had to request for this to be thoroughly cleaned, which was actioned immediately. However we as the customer should not have to highlight this to the hotel managers and instead should be maintained regularly. The pool staff weren't very attentive, we had to wait over 20 minutes for a drink and it wasn't busy at all. We highlighted our concerns with the hotel manager and catering manager who quick started to make changes to the operations of the hotel and we could see a big difference after a few more hours. The service got better from day 2 onwards and pretty much all the staff knew our names and greeted us nicely throughout the stay.
Bodde här 7 nätter i december 2019
Svar från The Westin Turtle Bay Resort & Spa, Mauritius 24 mars 2020
Dear Priyesh, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for taking the time to write your review and share your feedback. We are delighted to read that you value our accommodation quality. However, we are sorry to hear that you experienced some inconveniences within some areas. Our main objective is to make sure that we deliver bespoke service, and make sure that guests leave the resort with a memorable stay. We will surely share your feedback with the team. Looking forward to welcoming you back to our resort for a better experience. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Fantastiskt

Steen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 10 nätter i mars 2020
Svar från The Westin Turtle Bay Resort & Spa 24 mars 2020
Dear Steen, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a special holiday with us! We look forward to welcoming you back to our island sanctuary. Best Regards, The Westin Turtle Bay Resort & Spa

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i februari 2020
Svar från The Westin Turtle Bay Resort & Spa, Mauritius 24 feb. 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a special holiday with us! We will surely convey your message to the team. We look forward to welcoming you back to our island sanctuary. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Fantastiskt

Levente

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2020
Svar från The Westin Turtle Bay Resort & Spa, Mauritius 24 feb. 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a special holiday with us! We will surely convey your message to the team. We look forward to welcoming you back to our island sanctuary. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Fantastiskt

Nataly

Bodde här 4 nätter i januari 2020
Svar från Hotel Management 16 juli 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet
We arrived earlier, than check-in time (3 pm), so we know we need to wait maximum till 3pm. Unfortunately at 3:35pm our room was still not ready... Around 3:45pm we get our room, but we didn't understand why we wait that long time, because our room wasn't cleaned properly... We made a half board upgrade, so we get dinner, but the food was not really good. Every night was "International" and one additional type of food. The International here mean = Indian food...... The hotel in and out was nice, the workers are helpful (not everyone), but for this price the food need to be perfect as well....
Bodde här 2 nätter i januari 2020
Svar från The Westin Turtle Bay Resort & Spa, Mauritius 24 feb. 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for taking the time to write your review and share your feedback. On another note, we sincerely regret your experience regarding the culinary service. Our main objective is to make sure that we deliver bespoke service, and make sure that guests leave the resort with a memorable stay. We sincerely wished that you brought these concerns to our attention during your stay. This would have given us the opportunity to address the problems and improve your experience. We will surely share your feedback with the team. Looking forward to welcoming you back to our resort for a better experience. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet
It was ok overall. in my opinion, not really a 5-star service
Bodde här 7 nätter i december 2019
Svar från The Westin Turtle Bay Resort & Spa, Mauritius 24 feb. 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Thank you for your lovely words about the Resort and especially our team. Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you want a mediocre resort with TERRIBLE service, the Westin is your resort. I cannot tell you how disappointed we were with our stay here. No one in the entire resort ever smiled at us or offered help. It felt like a bad cruise ship! It was overcrowded with a fend for yourself attitude. The gym is worse than any Holiday Inn. it was a small white room with tiny windows, trash everywhere, no wipes or towels, and VERY dirty equipment. The food was awful, but the nonexistent service was what was most disappointing. Our room also leaked water and smelled like mildew. The room offers no privacy as it has no doors or solid walls between the bathroom and bedroom. We went three days with no new towels or cleaning of our room...yet they always remembered to check the mini bar!!!! Obviously, money was the only concern here. When the cleaning staff finally came, it was at 10 pm!!!!! Unacceptable! I would never, ever stay there again or recommend it.
Bodde här 4 nätter i december 2019
Svar från The Westin Turtle Bay Resort & Spa, Mauritius 24 feb. 2020
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. Thank you for taking the time to write your review and share your feedback. We are very sorry to hear that you experienced some inconveniences regarding the service. Our main objective is to make sure that we deliver bespoke service, and make sure that guests leave the resort with a memorable stay. We sincerely wished that you brought these concerns to our attention during your stay. This would have given us the opportunity to address the problems and improve your experience. We will surely share your feedback with the team. Looking forward to welcoming you back to our resort for a better experience. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great amenities, high level of customer service and attention to detail. The front office manager Aldo was exceptionally helpful and welcoming. He made sure that everything were up to standard. Accessible eateries, 3 restaurants at the resorts. The resort is located at seafront with a beautiful view. I particularly loved the pool with a poolside bar which was very convenient
Bodde här 3 nätter i december 2019
Svar från Hotel Management 16 juli 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Thank you for your lovely words about the Resort and especially our team. Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

10/10 Fantastiskt

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sehr ruhiges Hotel in traumhafter Lage mit einzigartigem Service rund um die Uhr. Jeder Mitarbeiter im Hotel ist bemüht, dem Gast einen wunderschönen Urlaub zu ermöglichen. Die unterschiedlichen a la carte Restaurants bieten sehr gute Speisen an. Das Kangan ist das beste indische Restaurant in dem wir jemals gegessen haben. Auch die Restaurants am Strand sind einfach top! Das Servicepersonal ist sehr zuvorkommend und immer freundlich. Einen besonderen Dank an Vimal, Tarun und Yashveena vom Kangan Restaurant und Renoo vom Mystique Restaurant, die uns jeden Wunsch erfüllten! Das Hotel wirkte an keinem Tag unseres Aufenthalts überfüllt - es gab immer genug Sonnenliegen am Pool sowie auch am Strand und einen Tisch in den Restaurants ohne Wartezeiten. Reinigung der Zimmer wurde mehrmals täglich durchgeführt. Wir hatten einen unvergesslich schönen Urlaub und kommen gerne wieder!
Bodde här 12 nätter i december 2019
Svar från Hotel Management 16 juli 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Thank you for your lovely words about the Resort and especially our team. Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

8/10 Bra

Verifierad resenär

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Goed hotel, eten en drinken is prima! Personeel probeert wel 5* waardige service te leveren maar slaagt hier helaas niet in. Ze proberen het wel, zecdoen hun best, maar een cursus hoe de gasten te voorzien van een 5* expierence kunnen sommigen wel gebruiken. Ik wil de marriot (westin) dit ok graag adviseren hier in te investeren. Verder asl je hier boekt zorg dan dat je de restaurants waar je wilt eten reserveert up front, want toen wij er waren was alles al volgeboekt. Dankzij mijn bonvoy elite status en een gesprek met de hotel manager alsnog plek voor ons kunnen regelen. Maar hou hier rekening mee dus!
Bodde här 9 nätter i november 2019
Svar från Westin Management Team 10 dec. 2019
Dear , thank you very much for the review. We appreciate your honest feedback, that we are taking on board and share with the teams. As a Marriott Bonvoy Elite member, we sincerely hope to welcome you back at the Westin Turtle Bay or any Marriott Hotel around the world. Best regards, the Westin Management Team

8/10 Bra

Verifierad resenär

Gillade: Personal och service
Bodde här 4 nätter i november 2019
Svar från Hotel Management 16 juli 2021
Greetings from The Westin Turtle Bay Resort & Spa, Mauritius! Thank you for your fabulous review and we are glad that you had a great vacation with us! Looking forward to having you back soon! Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius

2/10 Väldigt dåligt

Gyurhee

Gillade inte: Personal och service
완전 비추천. 이용하지 마세요.
서비스가 너무 별로에요. 체크아웃하려고 버기를 부르면 1시간을 넘게 기다려야해요. 버기 오는데 5분도 안걸리는데 전화해서 왜 안보내주냐고 물으면 자꾸 5분 전에 보냈다며 거짓말을 계속해요. 예정된 스케줄 다 취소했음. 올인클루시브 예약해봤자 식당이나 익스커션 예약할 수가 없었어요. 이미 한 주 일정이 꽉 찾다며 받지 않아요. 친절한 척하나 친절하지 않음. 시간과 기분을 아주 거지같이 날려서 여행의 마지막 날을 짜증으로 보냄.
Bodde här 2 nätter i november 2019
Svar från Westin Management team 10 dec. 2019
Dear Gyurhee, Thank you for your honest feedback. We understand the concerns regarding our buggies and restaurant reservations. We take them very seriously and have shared with the teams so to ensure this never happens again. I do hope that the rest of your trip was closer to expectations and that you had a safe trip back home. Best/ Westin Management team

6/10 Okej

hnjoshi, Austin, TX

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Coffee kittle was dirty/used. Assigned an ocean view room that had no ocean view at all. Had to transfer to another room.
Bodde här 4 nätter i november 2019
Svar från Westin Management Teams 10 dec. 2019
Dear hnjoshi, thank you for the feedback. We do hope you appreciated your stay despite your transfer to another room and hope to welcome you back soon. Best regards/ Westin Management team

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade inte: Personal och service
Very Average Hotel
Slow check in. Slow service in restaurants and extraordinarily high food costs (even for Mauritius). General feeling is that there is no leadership team running the hotel - and things just drift along at a pace which the staff decide on the day.
Bodde här 3 nätter i november 2019
Svar från Westin Management Team 10 dec. 2019
Dear guest, thank you for your honest feedback. Really appreciate it. We pride ourselves in keeping our standard so we are sad to hear about the slow service. We do hope that the rest of your stay was up to your expectations. thank you. the Westin Management Team

8/10 Bra

R.U

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
今回、キングベッド2台の部屋を予約していたが、用意されていたのは、ベッド1台の部屋だった。変更を依頼したところ、2ベッドの部屋は空いていたが、このホテルには、キングベッド2台の部屋はないと言われ、結果的にクイーンベッド2台の部屋になった。長時間フライトで疲れていたところなかなか部屋に入れず辛かったので、部屋情報は正しく掲載していただきたいと思った。
Bodde här 5 nätter i oktober 2019
Svar från JenitaR 23 okt. 2019
Dear R.U, Greetings from The Westin Turtle Bay Resort & Spa, Mauritius. We are sorry for the issues that you encountered and we do hope that you will accept our sincere apologies. Your comments are very important to us and we will sincerely take your feedback to the team so that they can better improve their services for our guests. We look forward to welcoming you back soon. Best Regards, The Westin Turtle Bay Resort & Spa, Mauritius