Exteriör

Recensioner av Hilton Garden Inn Baltimore/White Marsh

3 out of 5
Hilton Garden Inn Baltimore/White Marsh
5015 Campbell Boulevard, Baltimore, MD

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 469 av 998 recensioner" "
8 - Bra i betyg. 283 av 998 recensioner" "
6 - Okej i betyg. 125 av 998 recensioner" "
4 - Dåligt i betyg. 57 av 998 recensioner" "
2 - Väldigt dåligt i betyg. 64 av 998 recensioner" "

8,6/10

Renlighet

8,8/10

Personal och service

7,8/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

8/10 Bra

Taylor

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel and staff was great. Hidden fees and priced amenities were not noted. For example, paying to park at the hotel as well as using the wifi. Also, my pending charge was higher than price of room. When asked, I was told an incidental charge and will be removed, but I was not informed of it ahead of time.
Bodde här 2 nätter i maj 2024
Svar från Customer Service 28 maj 2024
Taylor, thank you for sharing your experience at Hilton Garden Inn Baltimore White Marsh. It's wonderful to hear that you enjoyed the hotel and our team members. Meanwhile, we will ensure that information about additional costs is communicated more clearly in the future. We hope to welcome you back soon.

8/10 Bra

reginald

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
good seating and lounging area
Bodde här 3 nätter i maj 2024
Svar från Customer Service 25 maj 2024
Reginald, thank you for your kind words about the seating and lounging area at Hilton Garden Inn Baltimore White Marsh. We hope to welcome you back soon.

10/10 Fantastiskt

Adeleye

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent
Bodde här 2 nätter i maj 2024
Svar från Customer Service 21 maj 2024
Adeleye, thank you for your excellent review! The team at Hilton Garden Inn Baltimore White Marsh is delighted that you had a wonderful stay. We look forward to welcoming you back soon!

6/10 Okej

Jessica, Westford

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Customer Service 20 maj 2024
Thank you for sharing your feedback, Jessica!I see that we scored a 3 out of 5. I appreciate the feedback. We will review some of our process to make sure the next time you stay we get a 5 out of 5. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Customer Service 13 maj 2024
David, we deeply appreciate you taking the time to rate your stay at Hilton Garden Inn Baltimore White Marsh. We're thrilled to see you had a stellar experience. We hope to host you again in the future for an equally enjoyable stay.

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
n_a
Bodde här 1 natt i april 2024
Svar från Customer Service 3 maj 2024
Lisa, it's pleasing to know that your stay at the Hilton Garden Inn Baltimore White Marsh was satisfying. We appreciate the time you took to share your experience. Your support is invaluable to us and we anticipate your next visit with great eagerness.

10/10 Fantastiskt

Brandi

Gillade: Renlighet och personal och service
Location is excellent, staff is great
Bodde här 1 natt i april 2024
Svar från Customer Service 1 maj 2024
Brandi, it's heartening to know that you found the Hilton Garden Inn Baltimore White Marsh's location to be top-notch and our team members exceptional. We continually strive to offer a wonderful stay experience, so your positive remarks are greatly appreciated. We look forward to your return visit.

10/10 Fantastiskt

Stacy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great location
Bodde här 1 natt i april 2024
Svar från Customer Service 7 apr. 2024
Stacy, we're thrilled to hear that you appreciated the Hilton Garden Inn Baltimore White Marsh's prime location. Thank you for sharing your experience and we hope to welcome you back soon!

10/10 Fantastiskt

Michele

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really great stay!
Bodde här 2 nätter i mars 2024
Svar från Customer Service 30 mars 2024
Michele, we're thrilled to hear you enjoyed your stay at Hilton Garden Inn Baltimore White Marsh. It always delights us to learn that our guests had a wonderful time with us. We hope to see you again soon!

6/10 Okej

Mallory

Bodde här 1 natt i januari 2024
Svar från Customer Service 30 mars 2024
Thank you for the feedback, Mallory.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 Bra

Eric

Gillade: Personal och service
Very nice stay for the two days with my daughter for a soccer tournament. The bathroom wasn’t the nicest, and the tv was small, but otherwise, a comfortable weekend.
Bodde här 2 nätter i mars 2024
Svar från Customer Service 26 mars 2024
Eric, it's great to hear that you and your daughter enjoyed your stay at Hilton Garden Inn Baltimore White Marsh during the soccer tournament. We're sorry to hear that certain aspects of the room weren't entirely to your expectations. We constantly aim to improve our guest experience and your feedback is valuable in this endeavor. Thank you for sharing your experience, and we're looking forward to the opportunity to host you again in the future.

10/10 Fantastiskt

Gregg

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Didn’t expect to have to pay for parking but otherwise this hotel was very nice and clean. Smelled weed everywhere in the hotel but that is becoming normal in Maryland since it was legalized.
Bodde här 2 nätter i mars 2024
Svar från Customer Service 25 mars 2024
Gregg, thank you for sharing your experience at Hilton Garden Inn Baltimore White Marsh. We're pleased to know that you found our hotel nice and clean. In regard to the smell, we duly note your feedback as we continuously strive to meet guest expectations. Despite some of the unexpected aspects of your stay, it's gratifying to know that overall, you had a pleasant stay with us. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Bernard

Gillade: Renlighet
Bodde här 1 natt i mars 2024
Svar från Customer Service 23 mars 2024
Bernard, thank you for your rating! We're thrilled you had a great visit at the Hilton Garden Inn Baltimore White Marsh. We hope to welcome you back soon!

8/10 Bra

Zoeann

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This property is very old and needs updating. Was convenient to shopping and events.
Bodde här 2 nätter i mars 2024
Svar från Customer Service 12 mars 2024
Zoeann, thank you for taking the time to share your experience. We value feedback like yours as we are constantly striving to enhance our services. It's fantastic to know Hilton Garden Inn Baltimore White Marsh was conveniently located for your shopping and events needs. Regarding the need for updates, we assure you that steps are being taken to modernize while preserving the feel of the hotel. We hope to have the chance to provide you with an even better experience next time.

6/10 Okej

Walter

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet
M
Bodde här 1 natt i mars 2024
Svar från Customer Service 4 mars 2024
We appreciate the feedback, Walter.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Bra

Kianna

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Customer Service 3 mars 2024
Thanks for the 4/5 rating, Kianna!We're thrilled you enjoyed your time at Hilton Garden Inn Baltimore White Marsh so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

2/10 Väldigt dåligt

Gary

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Poor
Toilet was dirty shower knob to turn the water on was loose pull chain for the curtain was broken I told front desk Saturday morning around 8:00 a.m. and they did not send maintenance until 5:30 p.m. it took too long . Not enough pillows
Bodde här 2 nätter i februari 2024
Svar från Customer Service 19 feb. 2024
Gary, we're sorry to hear that your recent stay didn't meet your expectations. We regret the trouble with your restroom facilities and curtain functionality and we understand how waiting for maintenance resolution may have inconvenienced you. As well, it's unfortunate to hear that the number of pillows didn't meet your preference. Your feedback is valuable and will be shared with our teams so we can aim to improve future guests’ experiences. Thank you for sharing.

8/10 Bra

Zola

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is lovely, however, the rooms decor is dated and could use an upgrade and paint touch up in areas throughout the room, like the bathroom and ceiling.
Bodde här 1 natt i februari 2024
Svar från Customer Service 12 feb. 2024
Zola, it's heartening to know you appreciated the charm of the Hilton Garden Inn Baltimore White Marsh. Your input about the room interiors and maintenance needs have been taken note of. Our goal is always to provide a pleasing environment, and your feedback will help us tremendously in our ongoing renovations. We appreciate your help in creating a better future experience.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nothing
Bodde här 1 natt i februari 2024
Svar från Customer Service 9 feb. 2024
Michael, thank you for taking the time to share your feedback. At Hilton Garden Inn Baltimore White Marsh, we're pleased that your stay met expectations, even though your review didn't contain specific details. Your positive rating speaks volumes and we hope to welcome you back again in the future.

4/10 Dåligt

Patricia

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff is great and friendly. Room was clean, bed was super confortable.. But I had a horrible experience due to a huge amount 9f noise, people partying on the rooms and chatting, laughing, screaming on the corridor until 4 am. At some point I had to go to the corridor to complain. Staff was not aware and did nothing. I paid for a hotel room to have a nice night 9f sleep with my daughter that had a competition Sunday early morning, and had barely slept! A nightmare!
Bodde här 1 natt i februari 2024
Svar från Customer Service 5 feb. 2024
Patricia, we appreciate your feedback and are glad to hear that you found our team members helpful and friendly, and your accommodation comfortable. It's unfortunate to hear about the disruptions you experienced during your stay. We aim to provide a peaceful environment for all our guests, and we regret that this was not the case. Rest assured, we take all feedback seriously and will address the matter. We hope to have the opportunity to make your next stay more satisfactory.

2/10 Väldigt dåligt

Dominic

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The Room Wasn’t Clean At All The Bathroom Wasn’t Clean The Sheets Had Hair And Stains All Over Them Just A Bad Experience!!.
Bodde här 1 natt i februari 2024
Svar från Customer Service 5 feb. 2024
Dominic, it's disheartening to hear about your experience. Cleanliness is a high priority to us, and we're surprised to hear you faced issues with your room. This is not indicative of our usual standards. Please rest assured that we've highlighted your comments to our housekeeping team to prevent such situations in future. We genuinely hope you'll give us another chance to better your impression of us.

10/10 Fantastiskt

darrell

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Customer Service 5 feb. 2024
Thank you for the amazing rating, Darrell!It's excellent you enjoyed your time at Hilton Garden Inn Baltimore White Marsh so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Fantastiskt

Charles

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Customer Service 5 feb. 2024
Thanks for the perfect rating, Charles!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Baltimore White Marsh.Have a wonderful day!

6/10 Okej

xavier

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
In my opinion, the property itself and its staff was outstanding, my only few issues were that the rooms needs to be updated, and breakfast should be free, i believe that i paid enough for my stay that at least i could've had an good free breakfast, when there are hotels across the street that does so.
Bodde här 2 nätter i januari 2024
Svar från Customer Service 1 feb. 2024
Xavier, we appreciate your positive recognition of our team members. However, it's disappointing to hear the aspects of your stay such as the rooms and breakfast didn't meet your full expectations. Please know we consistently reconsider our pricing and amenities based on guest feedback. Your comments are valuable and will be considered in our ongoing improvements. We hope you’ll give us another chance to enhance your experience.

6/10 Okej

Bruno

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Customer Service 1 feb. 2024
We appreciate the feedback, Bruno.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Bra

Kathleen Elaine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i januari 2024
Svar från Customer Service 1 feb. 2024
Kathleen, thank you for your rating of Hilton Garden Inn Baltimore White Marsh. We're pleased to see you enjoyed your stay and we look forward to welcoming you back in the future.

6/10 Okej

Matthew

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Customer Service 1 feb. 2024
Matthew, thank you for your rating. It seems your stay with us may not have fully met your expectations. We value all feedback and invite you to share any specific concerns to help us improve future stays. We hope to welcome you back to enhance your experience.

8/10 Bra

Theodore

Bodde här 1 natt i januari 2024
Svar från Customer Service 1 feb. 2024
Theodore, thank you for your 4-star rating. Your feedback is appreciated. We're happy to know that your stay at Hilton Garden Inn Baltimore White Marsh met your expectations. We hope to continue being your choice of hotel on your next visit.

10/10 Fantastiskt

David

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Customer Service 1 feb. 2024
David, it's wonderful to hear you had a great experience at the Hilton Garden Inn Baltimore White Marsh. We genuinely appreciate your high rating and thank you for making us your choice of stay. Our team members look forward to welcoming you back on your next visit!

6/10 Okej

shakyra

Affärsresenär, Reste med sin partner
Gillade: Renlighet
When they have an event there is no parking for the guest that pay to stay. And for the second time I have stayed there housekeeping has come knocking on my door at 10 when I have a do not disturb sign on my door. Check out is not until 12..
Bodde här 3 nätter i december 2023
Svar från Customer Service 1 feb. 2024
Shakyra, it's regrettable to hear about the inconvenience you experienced with parking during an event and the early morning interruption from our team. We aim to provide a comfortable stay for all of our guests, and your feedback will help us improve. It's our hope that, regardless of these issues, you managed to enjoy your time in Baltimore and we look forward to having the opportunity to serve you better in the future.

8/10 Bra

Susan, salem

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I didn’t like the loud noise from the fan when the heat was turned on.
Bodde här 1 natt i december 2023

4/10 Dåligt

Mark

Bodde här 3 nätter i december 2023
Svar från Customer Service 1 feb. 2024
Mark, your rating suggests there might have been some aspects of your visit that didn't meet your expectations. We'd value the opportunity to learn more about your experience and seek ways to improve. Please feel free to share specific feedback directly with our team. Your perspective matters to us. We hope for the chance to serve you better in the future.

10/10 Fantastiskt

melissa

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay at this hotel immensely. I was supposed to stay for four days and ended up here for 6! OG the waitress is a doll and made me feel at home. Jessica , Jeff , Rusty and everyone else there are amazing. Thank you for everything and I will be back. Melissa
Bodde här 5 nätter i november 2023

10/10 Fantastiskt

Saundra V.

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed the breakfast. I really wish there was better lighting in the parking lot and especially on the side of the building.
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Anthony

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hotel will definitely stay again
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Danielle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We only stayed to swim in the pool but honestly it’s one of my favorite hotels almost literally the only one I book. I love it here!
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Laura

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Kennard

Bodde här 3 nätter i november 2023

8/10 Bra

Bert

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Crysta

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Joshua

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Jacqueline

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed the quiet and relaxing atmosphere 😌
Bodde här 1 natt i november 2023

8/10 Bra

Jason

Gillade: Personal och service
Gillade inte: Renlighet
Great place. A little dated and could of been a little cleaner. Overall a good value.
Bodde här 2 nätter i november 2023

8/10 Bra

Patricia

Reste med familj och småbarn
Gillade: Personal och service och boendets skick och faciliteter
Property was nice and night desk clerk was fine. But there was hair on the blanket that was on the bed and the keurig in the room was dirty. But the morning desk clerk said the one in the lobby was clean because they clean it everyday.
Bodde här 1 natt i november 2023

4/10 Dåligt

Jeffrey

Reste med familj och småbarn
Unfortunately, we had a rough stay. The halls reeked of pot, both nights we intended to stay had big events, and we ended up leaving early because of how noisy the hotel was overall and particularly loud neighbors. This hotel has an event center, which was a surprise (now I know to always look). We just wanted a quiet place to stay to visit friends. When we checked out early, they didn't offer anything other than to move us to a different floor. We will definitely not be staying here again.
Bodde här 2 nätter i november 2023
Svar från Jessica 6 nov. 2023
Hi Jeffrey, I saw you last night when you checked out early. I am again very sorry for the neighbors and the events being loud. After you left, we did give you a discount on the room. I would have emailed the receipt to you, but I did not have your email address on file. If you would like a copy of the receipt just reply to this with your email address.

8/10 Bra

Ryland

Bodde här 3 nätter i oktober 2023

6/10 Okej

Stasi

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
Sad stay at a Hilton!
The hotel lobby was fabulous. As was the service. Thre room itself was ok, but the bed was hard and made noise when you moved. The filters in the ac unit we’re very dirty, caused my husband to need his inhaler. It was not quiet, and when the pool was open we could hear all the noise from it. We will not be staying at this hotel again.
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

Anthony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Room was very clean
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

Renee

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023