Dear Theresa,Thank you for sharing your feedback with us. We are glad to hear that you found our facility to be clean and that our employees were courteous and helpful during your stay.We apologize for the issues you encountered with the room key, safe, and property maintenance. Please know that this does not reflect the high standards we strive to maintain, and we appreciate your patience as we worked to resolve these issues promptly. Your feedback will be shared with our maintenance team to ensure that similar incidents are prevented in the future.On a positive note, we are pleased that you enjoyed the buffet breakfast at our restaurant and found the variety of foods to your liking. We continuously aim to provide a satisfying dining experience for our guests, and we're glad to hear that we succeeded in this aspect.Once again, we apologize for any inconvenience caused during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.Yours sincerely,Miriam WolberGeneral Manager

Dear Ila,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel's location convenient for exploring Bandar Seri Begawan's attractions.We apologize for any inconvenience caused by the strong scent of cleaning agent in your room. Please rest assured that we take your feedback seriously and will work to address this issue to ensure a more pleasant experience for our guests in the future.We are glad to hear that you enjoyed the hospitality and kindness of our staff. Providing excellent service is always our top priority, and we are pleased that our team members were able to make your stay enjoyable despite the scent issue.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Yours sincerely,Miriam WolberGeneral Manager

Dear Oscar,thank you for your review.It is essential for us to receive guest feedback. We are disappointed to learn that we have failed to meet your expectations during your recent stay with us.As we are constantly trying to improve our serve for all our guests, we do take such feedback seriously.Once again, please accept our sincere apology and we hope to get a chance in the future to provide you with a more enjoyable stay.Yours sincerelyMiriam WolberGeneral Manager

Dear KenThank you for taking time to complete the survey. We are happy to note that you had enjoyed your stay with us.Please let us know if there is anything else that we can assist.We look forward to welcoming you back.Kind regardsPaula MunozDirector of Sales & Marketing

Dear Patricia,Thank you for your kind words! We're delighted to hear that you found our employees lovely and enjoyed the walkable area. Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience.We look forward to the pleasure of welcoming you back in the future.Yours sincerely,Miriam WolberGeneral Manager

Dear Saki,thank you for your review and the team and I are delighted to hear that you enjoyed your recent stay with us.We are looking forward welcoming you back again soon.Yours sincerely,Miriam WolberGeneral Manager

Dear Frederick,Thank you for your positive feedback! We're delighted to hear that you found our hotel modern, enjoyed the fabulous breakfast, experienced great service, and had a very comfortable room.Your satisfaction is our top priority, and we appreciate your kind words. We look forward to the pleasure of welcoming you back for another fantastic stay. Yours sincerely,Miriam WolberGeneral Manager

Dear Anonymous,thank you for your review.It is essential for us to receive guest feedback and we sincerely would like to thank you for sharing your review with us.We are disappointed to learn that we have failed to meet your expectations.As we are constantly trying to improve our service for all our guests, we do take such feedback seriously.Once again, please accept our sincere apology and we hope to get a chance in the future to provide you with a more enjoyable stay.Yours sincerely,Miriam WolberGeneral Manager

Dear Savino,Thank you for your review.The team and I are delighted to hear that you enjoyed your recent stay with us.We are looking forward to welcoming you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

Dear Rahul,Thank you for taking the time to share your positive experience! We're delighted to hear that you found the hotel very comfortable and that the employees, especially Arlyn from the breakfast team, were very helpful. Your kind words are appreciated, and we'll be sure to pass on the compliments to Arlyn.We aim to provide excellent service, and it's always rewarding to receive positive feedback. If you have any more comments or suggestions, we'd love to hear them. We look forward to welcoming you back for another comfortable and enjoyable stay in the future!Yours sincerely,Miriam WolberGeneral Manager

Dear Jonathan,Thank you for your review and the team and I are delighted to hear that you enjoyed your recent stay with us.We are looking forward to welcome you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

Dear Karen,First of all a big thank you for taking the time to share your feedback with us.We are delighted to hear that you enjoyed your recent stay with us.We are looking forward welcoming you back again soon and if we can be of any assistance to make your next stay more memorable, please don’t hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

Dear Jose,Thank you for your feedback on your recent stay. We're delighted to hear that you found our hotel's location central and nice and that our staff provided excellent service with politeness and a smile. Your kind words about our team are greatly appreciated.We apologize for the inconvenience you experienced at the pool and any noise disturbance. We understand that a peaceful environment is important, and we'll take steps to ensure that all guests have an enjoyable and tranquil stay.It's great to know that you enjoyed the a la carte food at our restaurant. Your feedback is valuable, and we look forward to the opportunity to welcome you back in the future for another pleasant visit.Yours sincerely,Miriam WolberGeneral Manager

Dear Paul,Thank you for your positive feedback! We're thrilled to hear that you had a great stay and found our hotel to be really nice, conveniently located near the center, with excellent facilities, and staffed with friendly and helpful personnel. We appreciate your kind words, and we look forward to welcoming you back for another wonderful experience in the future.Yours sincerely,Miriam WolberGeneral Manager

Dear Andreas,Thank you for your reviewIt is essential for us to receive guest feedback and we sincerely would like to thank you for sharing your review with us.We are disappointed to learn that we have failed to meet your expectations regarding breakfast and overall experience.As we are constantly trying to improve our service for all our guests, we do take such feedback seriously.Once again, please accept our sincere apology and we hope to get a chance in the future to provide you with a more enjoyable stay.Yours sincerely,Miriam WolberGeneral Manager

Dear Soon Peng Christopher,Thank you for your review.The team and thrilled to hear that you enjoyed your recent stay with us.We are looking forward to welcoming you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

Dear Namiki,Thank you for choosing to stay with us during your first visit to Brunei, and for sharing your thoughts on your experience. We're pleased to hear that you had a comfortable and satisfactory stay. Your feedback about the facilities, equipment, and the morning buffet is appreciated.If you ever plan to visit Brunei again, we'd be delighted to welcome you back and ensure that your stay is even more enjoyable. Your feedback helps us make improvements, and we hope to have the pleasure of serving you in the future.Yours sincerely,Miriam WolberGeneral Manager

Dear Michael,thank you for your review.The team and I are happy to hear that you enjoyed your recent stay with us and especially the close location to the city center.We are looking forward welcoming you back again soon and if we can be of any assistance to make your next stay more memorable, please don’t hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

Dear Anonymous, thank you for your kind and generous feedback. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back soon.Kind regards, Paula MunozDirector of Sales & Marketing

Dear Ayesha,thank you for your review.The team and I are happy to hear that you enjoyed your recent stay with us.We are looking forward welcoming you back again soon and if we can be of any assistance to make your next stay more memorable, please don’t hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

Dear Mirza Saim, thank you for taking the time to share your feedback. We are happy that you had an enjoyable stay with us and we look forward to the opportunity of welcoming you back again soon. Best regards, Paula Munoz (Director of Sales & Marketing)

Dear Kim, thank you for taking the time to give us a review. We are happy to read that your enjoyed your stay and look forward to welcoming you back soon. Kindest regards, Paula Munoz (Director of Sales & Marketing)

Dear Sang Ho,thank you for your review.The team and I are delighted to hear that you enjoyed your recent stay with us.We are looking forward to welcome you back again in the future and if we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know.Yours sincerely,Miriam WolberGeneral Manager

Dear Dean, thank you for taking the time to give us a review! Happy to read that you enjoyed your stay. We hope to see you again on your next visit. Best regards, Paula Munoz (Director of Sales & Marketing)

Dear Dewi Aryanti Laksmi, thank you for taking the time to leave a review. We are happy to read that you enjoyed your stay. We have also taken note of your comments with regards to the room's condition and the shower experience. We appreciate your feedback which will help in our plans for refurbishment in the future. We look forward to welcoming you back soon. Best regards, Paula Munoz (Director of Sales & Marketing)

Dear Jennifer, thank you for your feedback and we are happy to read that you enjoyed your stay. We look forward to welcoming you back soon. Best regards, Paula Munoz (Director of Sales & Marketing)

Dear Ernie, thank you for your kind review. Happy to note that you had a comfortable stay with us. We hope you will visit us again soon. Kind regards, Paula Munoz (Director of Sales & Marketing)

Dear Danesh, thank you for your feedback. We are happy to note that you had an enjoyable stay with us. We look forward to seeing you soon. Kindest regards, Paula Munoz (Director of Sales & Marketinig)

Dear Dhafir, thank you for staying with us. We hope you had a comfortable stay with us and look forward to welcoming you back. Kindest regards, Paula Munoz (Director of Sales & Marketing)

Dear Annalee Jane, thank you for your feedback. We have noted your comments and our plans for further upgrade to our rooms are currently in progress. thank you once again and look forward to seeing you soon. Kind regards, Paula Munoz (Director of Sales & Marketing)

Dear Dinusha, thank you for your feedback and happy to note that you had an enjoyable stay with us. We look forward to seeing you back. Best regards, Paula Munoz (Director of Sales & Marketing)

Dear JUHO, thank you for your feedback and we look forward to seeing you again soon. Kindest regards, Paula Munoz (Director of Sales & Marketing)

Dear JenniferThank you for your kind feedback. We are delighted to read that you have a comfortable stay with us.We have taken note of your comments about our Brunei dollar notes and have shared this information with the relevant team.Many thanks once again and we look forward to welcoming you back.Kind regardsPaula MunozDirector of Sales & Marketing

Dear SusanThank you for your kind feedback. We are happy to read that you enjoyed your meal at Riwaz. We have noted your comments about your dining experience at our other restaurant and will share this information with our relevant department for improvement. We look forward to the opportunity of welcoming you back again soon.Kindest regardsPaula MunozDirector of Sales & Marketing

Dear Revet, Thank you for taking the time to complete the survey. We appreciate your support and look forward to welcoming you back soon.Best regardsPaula MunozDirector of Sales & Marketing

Dear Siva Thank you for taking the time to complete this survey and share your thoughts regarding your experience during your recent stay with us. We always welcome and appreciate feedback. Upon reading your comments, we are sorry to note that our parking facility did not meet your expectation. We apologize for the discomfort and inconvenience caused. Regretfully, due to space constraints, we are not looking at adjusting the parking size in the near future. We are sorry that our team members were not around to guide you with the parking nor render valet parking assistance. We acknowledge your comments with regards to our swimming pool as well and apologize for your disappointment. Though nothing can be done to change your past experience, I hope you will allow us another chance to redeem ourselves. Our heartfelt thanks for your kind and generous support. We look forward to your next stay with us. Kindest regards Paula Munoz Director of Sales & Marketing

Dear Erik, thank you for your kind response. We are delighted to note that you had a comfortable stay with us. Please let me know if there is anything else that we could be of further assistance. We look forward to welcoming you back soon. Kind regards, Paula Munoz (Director of Sales & Marketing)

Dear Ryan, thank you so much for your kind feedback. We are delighted to note that you had a comfortable stay with us and look forward to welcoming you back soon again. Kind regards, Paula Munoz (Director of Sales & Marketing)