Hotell nära Bangraks pir

"We were not allowed to check in until 3pm, even though it says 2pm on booking. Unclear information from everyone about whether they want/offer customers to take a tuk tuk down the mountain. Long walk and very steep slopes that can also be dangerous to walk on. One of the women who works at the reception up the mountain needs to review how they behave towards customers. She came to pick us up on the street and was supposed to drive us up where she was noticeably rude. She didn't say hello and drove like a madman, because she seemed very angry that she had to pick us up. All of us in the car were completely shocked by her driving, the last part when we were going into the parking garage, where the slope is incredibly steep, then we got stuck with the car due to her careless driving, and we chose to jump out because it could have ended either way. It was downright dangerous and she showed no care even though there were children in the tuk tuk. A terrible trip that the children talked about for several days afterwards. The same woman also pointed out that they are not a taxi here. That you can rent a scooter if you want to get up and down. Then I can mention that I would NEVER have driven my children in a scooter up these slopes. That would have been irresponsible as a parent. No taxi could drive up either, no food delivery. But you are stuck up a mountain. I have mentioned to those who worked here that you should have this service but that the customers themselves have to "

"Rummet va fantastiskt med egen pool och de större barnen hade egen ingång med eget badrum va perfekt, dock va sängens madrass av dåligt standard och endast hård. Stranden och maten höll inte måttet, hotellet bredvid hade dubbelt så god mat och för ett mer prisvärt, skulle vi komma tillbaka så skulle vi ta in där istället och lägga de andra pengarna på något bättre för det kostade en femtedel "

"It's a great new modern hotel with super friendly staff. Good location as well and a nice beach. Great breakfast, good restaurant, nice family activities. My only feedback is the cold water in pools. They are not heated and I think I saw maybe 2-4 people in the water during our 2-day stay. It seems common in Koh Samui not to have heated pools, but it felt a bit wasted to have the pool outside your room with direct access but it was painful to jump in. But it would not be right of me to give any other review than 5 stars, thanks to the very friendly hotel staff. "

"Ett fantastiskt litet hotell med orolig personal. Ser inte mycket ut från gatan, men det är en lugn liten oas med pool och direkt tillgång till stranden. Maten var toppenbra. Vi bodde där med vår 6 månaders bebis och de hade både barnstol och spjälsäng. Det enda minuset är området och trafiken precis utanför hotellet. "

"A high end hotel. "