Dear Kimito,First of all, we are truly sorry that you felt this way.We do not agree at all with her negative comments regarding the treatment and service received during her brief stay at the hotel.For this reason, we would like to be able to clarify the situation experienced by you and your family.You made a reservation through Hotels.com for 2 people, as indicated in the reservation confirmation that you received in your email. In this sense, no reservation channel would have allowed you to reserve a room for more than two people due to the current hotel policy.At the time of check-in, you were accompanied by your husband and your 7-year-old daughter (3 people). The receptionist informed him that it was not possible to accommodate the three of them in one room for the reason mentioned above, showing the confirmation of his reservation as proof of this. The hotel does not have extra beds or sofa beds. Even though you acknowledged having made a reservation for two, you were still not satisfied. However, the receptionist made an exception for you and your family for that night, in understanding with your young daughter and because it was late. In the same way, he offered them the possibility of accommodating them in two rooms from the second night, offering them a 25% discount applied to the second room.The next day, the Hotel Manager informed him again in a polite manner about the hotel policy, since he must understand that we cannot assume that responsibility and act against the legal regulations, therefore, offered him two options: accommodate them in two rooms or find them a triple room in another hotel in the city. Once again, you did not want to understand the reasons, and just as at no time did you appreciate that we had made an exception with you the first night, hosting a third person. Unjustifiably, you began to yell at the Reception, in the presence of your young daughter, her husband, the Reception staff, and other hotel customers, creating a very unpleasant situation for everyone. The Hotel Manager repeatedly and politely asked you to calm down and encouraged you to continue the conversation in a kind and respectful manner, however, you ignored it and maintained the same attitude. For this reason, the Hotel manager was forced to call the police, who explained the reasons again, as well as offered him the two possible options in that case.Finally, the Hotel Manager, as a sign of his goodwill, offered to refund the amount of the remaining two nights of stay, even though it was not justified. You accepted and with the help of the reception staff, we looked for another hotel in Barcelona.For all the reasons discussed, we disagree with your comments.Thank you for taking the time to read this and on behalf of the management team we like to wish you a wonderful day.Kind Regards