Dear Monica, I would like to thank you very much for sharing your wonderful ratings with us regarding your recent stay with us. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the nearest future.Sincerely,Guest Relations Department

Dear Robert,Truly glad that you enjoyed your stay with us.Hope to welcome you back soon.Best Regards,Pablo Aldemira

Dear Orlando, First of all, I would like to thank you for sharing your ratings with us regarding your stay at El Palace. Our goal is to create a unique experience to all our guests and nothing makes us more joyful than knowing that we have achieved our main objective. It was our pleasure having you stay with us and we hope you will choose El Palace in the future so we can look after you again. I remain at your entire disposal. Sincerely, Jean-Marie Le Gall General Manager

Dear Mr. Svenson, What a great praise! I would like to thank you for sharing your wonderful ratings and comment with us regarding your recent stay at El Palace through the Expedia.com website. We are elated to know your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Rest assured that we shall be encouraged by your testimony to continue working to offer our clients our best and most accurate service at all times. We continuously strive to meet our guests’ needs and expectations and we are very happy to hear that in your case we have reached our goal. We thank you for the time you took to share your testimony and we would be delighted to welcome you back to El Palace. Sincerely, Jean Marie Le Gall General Manager

Dear Mr. Maths, Thank you very much for sharing your positive feedback regarding your stay at El Palace. We are thrilled to recieve your ratings and we are very happy to hear that in your case we have reached our goal. We hope to welcome you back the next time you are in Barcelona. I remain at your entire disposal. Sincerely,

Dear Mr. Sunesson, We would like to thank you very much for sharing with us your wonderful comments on your recent stay at El Palace through Expedia.com website. We really appreciate your kind words about the hotel and staff. It is always a pleasure to receive positive feedback from our customers, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Be sure that we will be encouraged by your testimony to continue working to offer our clients our best and more accurate service at all times. We thank you for the time you took to share your experience and we would be delighted to welcome you again at El Palace should you return to Barcelona in a near future. Looking forward to the pleasure of meeting you personally during your next visit, I remain at your entire disposal. Yours sincerely, Jean Marie Le Gall General Manager

Dear Ms. Christina,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback regarding our staff and service, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Amal Al NaimiGuest Relations Department

Dear Zsolt,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. Thank you very much for your constructive feedback please kindly note that the Mayan Luxury Spa is externally owned, however, we have passed your comments on to the Spa manager. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team

Dear Mr. Mark,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team

Dear Muzhi,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the near future.Sincerely,Guest Relations Team

Dear YI, We are elated to receive your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Sincerely,

Dear jasmine, We would like to thank you for taking your time and sharing your feedback regarding your recent stay with us, We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the near future. Sincerely,

Dear Nancy,Thank you for sharing the details of your stay with us. Kindly accept our deepest apologies for not being able to deliver a truly exceptional experience with us.We have taken very good note of your comments and will address urgently all the matters that we can take action in.Best Regards,

Dear Aleksandr, Thank you very much for taking the time to share with us your feedback regarding your recent stay with us. We are proud to know that you njoyed a wonderful experience with us, and we hope to welcome you again very soon. Sincerely,

Dear Lilia,Thank you for taking the time to share the comments of your experience with us.Before anything else, please accept our deepest apologies for not being able to deliver an exceptional experience during your stay with us, which will always be our main goal.The issues you address are of course of great concern for us, and we will address the matters of the smell and the condition of the carpets in the room.Thank you for bringing up during your stay the matter of the leak, unfortunately as a hotel we face these kind of incidences and we will always try to have them resolved without affecting your stay, I am sorry it has not been the case in this occasion.In regards to the matter of the airpods, we have reviewed our lost & found and cannot see that any item was found, I will review the internal correspondence of the teams to follow up on why a reply was not sent back to you.Ms. Lilia, while I can clearly see that this stay was not satisfactory at all, we would love to have the opportunity to welcome you back in the future and have the chance to show you the true colors of El Palace with a wonderful stay.Best Regards,

Estimado José.Nos gustaría agradecerle mucho por compartir sus maravillosas calificaciones sobre su reciente visita en El Palace. Esperamos darle la bienvenida de nuevo en un futuro próximo. Atentamente,

Dear Sarah,Thank you for sharing with fellow travellers such wonderful comments abour your experience in El Palace, we are truly delighted to know that you enjoyed of a fantastic evening with us.We look forward to welcome you back very soon.Sincerely,

Dear Mrs. Faccenda,We are elated to receive your positive feedback, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the nearest future.Sincerely,

Dear Mr. Ekici,We would like to thank you for sharing your ratings with us regarding your recent stay at El Palace.We are happy to know you enjoyed your overall stay with us. It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs. We hope to welcome you back in the nearest future. Sincerely,

Dear William,Thank you so much for sharing the feedback of your stay with us, we are delighted to know that you had a wonderful stay with us, and we hope to welcome you back very soon.Best Regards,Pablo AldemiraDirector of Rooms

Dear Mr. Krag, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the nearest future. Sincerely,

Dear Tom, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the near future. Sincerely,

Dear Edwin,We would like to thank you very much for taking the time to share your wonderful ratings and comments with us regarding your recent stay at El Palace.Nothing makes us more joyful than knowing that we have achieved our main goal, which is no other than the satisfaction of our guests.Rest assured that we shall be encouraged by your testimony to continue working to offer our clients our best and most accurate service at all times.We remain at your entire disposal and we are looking forward to hosting you again soon.Sincerely,

Estimado Sr. Rafael,Le agradecemos que se haya tomado el tiempo para compartir su fantástica reseña y valoración sobre su reciente visita en El Palace Barcelona.Esperamos volver a recibirle pronto.Atentamente,

Dear Mikhail, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the nearest future. Sincerely,

Dear Galina, We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay. We are elated to receive your positive feedback since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests. Looking forward to meeting you in the nearest future. Sincerely,

Dear Nitay,Thank you for sharing with fellow travellers such wonderful ratings about your experience in El Palace. We are truly delighted to know that you enjoyed of a fantastic evening with us.We look forward to welcome you back very soon.Sincerely,

Dear Yují,We appreciate you taking the time to share your fantastic review and rating about her recent visit to El Palace Barcelona.However, we would like to apologize for the inconvenience you experienced during your stay. We want to assure you that we will take note of your comment in order to improve since the satisfaction of our customers is our priority.We hope to welcome you again soon.Sincerely,

Dear Mr. RichterThank you for taking the time to leave your rating about your experience at Palace. We thank you for the time you took to share your testimony and we would be delighted to welcome you back to El Palace, should you return to Barcelona in the near future.We remain at your entire disposal.Sincerely,

Dear Khaled, We are happy to know you enjoyed your stay with us.It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs.Rest assured that we shall be encouraged by your testimony to continue working to offer our clients our best and most accurate service at all times. We continuously strive to meet our guests’ needs and expectations and we are very happy to hear that in your case we have reached our goal.We hope to welcome you back in the near future.Sincerely,

Dear Mr. Patrick,We would like to thank you very much for sharing your wonderful ratings and comments with us regarding your recent stay with us. We are elated to receive your positive feedback regarding the rooms and our staff, since nothing makes us more joyful than knowing that we have achieved our main objective, which is no other than the satisfaction of our guests.Looking forward to meeting you in the nearest future.Sincerely,Amal Al NaimiGuest Relations Department

Dear Mr. Cho,We sincerely appreciate you taking the time to share your experience with us at El Palace. We deeply value every opinion, as it helps us continually improve our services.We are sorry to hear that your stay did not meet your expectations and that you experienced inconveniences during your visit. We constantly strive to provide exceptional service and are saddened to know that we did not meet your expectations on this occasion.We would greatly appreciate it if you could provide more information about the problems you encountered during your stay. We are committed to taking corrective action and ensuring that future visits are more rewarding for you and our other guests.We apologize for any inconvenience and hope to have the opportunity to welcome you again in the future to provide you with the experience you truly deserve.We remain at your disposal for any further questions or clarifications.Sincerely,

Dear Alan,Thank you for taking the time to share your feedback on your recent stay at El Palace. We are delighted to hear that you had a wonderful experience and that you appreciate the elegance of our property and rooms.It's always rewarding to know that our staff's dedication to providing excellent service did not go unnoticed, and we are pleased to hear that they were extremely helpful during your stay. We apologize for any intermittent delays in the internet connection, and we appreciate your understanding regarding possible network congestion.We are glad to know that you found your room comfortable. Our central location, offering convenience without the noise and congestion, is indeed a key feature that many of our guests appreciate.We look forward to welcoming you back to El Palace and ensuring your future stays continue to be as enjoyable as this one.Sincerely,

Dear Michael,Thank you for sharing your kind words about your experience at El Palace. We are delighted to hear that you found our hotel to be a harmonious blend of tradition and modernity, providing you with a super nice atmosphere during your stay.Our team takes great pride in offering attentive and friendly service to our guests, and we are pleased to know that you felt well taken care of during your time with us. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back to El Palace in the near future for another exceptional experience.Sincerely,

Dear Mr. Joonghoon,On behalf of the entire El Palace team, we want to express our sincere gratitude for your ratings. We sincerely hope to have the pleasure of welcoming you again in the future and we would like to wish you and your family prosperity and happiness in 2024.Sincerely,

Dear Luis,We would like to thank you for sharing your ratings with us regarding your recent stay at El Palace.We are happy to know you enjoyed your overall stay with us. It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs. We hope to welcome you back in the nearest future. Sincerely,

Apreciado Sr. Jesús Antonio,De parte de todo el equipo del El Palace, queremos darle las gracias por su maravillosa valoración y su fantástico comentario respecto a su reciente visita en El Palace.Es un placer leer que el equipo del El Palace ha conseguido nuestro principal objetivo, que no es otro que la satisfacción de nuestros clientes.Un cordial saludo,

Dear Elaine,We would like to thank you very much for sharing with us your wonderful reviews of his recent visit to The Palace.It is a pleasure for us to know that our team has achieved the main objective, which is none other than satisfying the needs of our guests.We hope to welcome you again in the near future.Sincerely,

Apreciado Sr. Javier,Nos gustaría agradecerle mucho por compartir con nosotros sus maravillosas calificaciones sobre su reciente visita en El Palace.Es un placer para nosotros saber que nuestro equipo ha alcanzado el objetivo principal que no es otro que la satisfacción de las necesidades de nuestros huéspedes.Esperamos darle la bienvenida nuevamente en un futuro próximo.Atentamente,

Dear Mr. Sondeep,We would like to thank you very much for sharing with us your wonderful reviews of his recent visit to The Palace.It is a pleasure for us to know that our team has achieved the main objective, which is none other than satisfying the needs of our guests.We hope to welcome you again in the near future.Sincerely,

Dear Mr. Arai,We would like to thank you very much for sharing with us your wonderful reviews of his recent visit to The Palace.It is a pleasure for us to know that our team has achieved the main objective, which is none other than satisfying the needs of our guests.We hope to welcome you again in the near future.Sincerely,

Dear Baptiste,We would like to thank you very much for taking the time to share your wonderful ratings with us regarding your recent stay at El Palace. We are very happy to know that you enjoyed your stay with us. Rest assured that we shall be encouraged by your testimony to continue working to offer our clients our best and most accurate service at all times. We continuously strive to meet our guests’ needs and expectations and we are very happy to hear that in your case we have reached our goal. We remain at your entire disposal and we are looking forward to hosting you again soon. Sincerely,

Dear Ms. Ruxian,We are happy to know you enjoyed your stay with us at El Palace Barcelona and to read your wonderful feedback.It is our pleasure to know that our team has reached the main goal, which is no other than the satisfaction of our guests ‘needs.We hope to welcome you back soon.Sincerely,