Hotell nära Basilica of the Nuestra Senora de Penafrancia

“The rooms are all good, they are clean and complete with basic needs. The only thing I got shocked is when I booked this through expedia it does not say that 17 year old and below needs to be paid for breakfast and only adults are included in the free breakfast.”

“All the staff was very much friendly and helpful. The food was excellent. The service was better. The shuttle was nice and was very punctual. We will stay again ”

“New and clean room. I think it's better than the other hotels in the area. It's also very near the supermarket and the mall. Staff are courteous and service-oriented. The issue is that there is only one outlet for charging your devices. I had to use the outlets in the bathroom and the one used for the coffee maker. I will choose this hotel again, but this time, bring a power strip!”

“Hotel looks great when you first walk in. Lobby is bright and clean. The rooms and floors above the main lobby are the opposite. Rooms are not clean, they don’t appear to be maintained. Towels look old and grey instead of white. No hot water so had to take cold showers. Housekeeping is hit and miss. Some days they don’t come to clean your room and the day they do they don’t leave you the right towels. 2 bath towels and no hand towels. Pillows were stinky of other people’s sweat, just felt...

“The room is always immaculate. The staff are very helpful. ”

“Rooms were spacious and comfortable. There were restaurants nearby so food options were not limited. Property was not too far from the city centre. Plenty of parking available in the back. Staff were all friendly and helpful. 10/10 would stay here again!”

“Good ”

“I booked this hotel based on the beautiful photos and glowing descriptions on their website – what a mistake. The reality was a completely different story. The pictures showed clean,very neat room. but what I walked into was outdated, poorly maintained, and honestly felt dirty moldy place. The furniture was scratched and worn, the bed linens looked like they hadn’t been replaced in years, and the bathroom was cramped and had a weird smell.its was a non refundable room but will do my best to...

“The place is in terrible condition. The aircon is not cold enough. No toilet paper. Has no hot shower. No kettle pot. Was only given one towel because that’s what they had. Good thing i brought my own. ”

“De locatie dat niet correct is van het hotel. Wasserij aangewezig , deze info is ook niet juist. Je kan ontbijten tot van 07h 's morgens tot 11h . Maar als we aan de receptie stonden om 10h voor nog ontbijt te bestellen, kregen we een antwoord van het is maar tot 10h. Geluk dat het personeel goed en vriendelijk was. Vooral de securities ( Carlo en zijn collega) en de persoon dat het ontbijt klaar maakte. Bij deze willen wij jullie nog eens bedanken , langs deze weg. Bjorn DM, Lyssa DM en...