I booked a deluxe double room for 1 night's stay. They allowed me to check-in early at 1.20pm (Actual is at 2pm). They allowed me to check in early. Upon inspection of the room, I noticed that the room and the bathroom had a strange odour and door lock was faulty. The technician acknowledgement that the door lock was faulty and ridiculously suggested that I rely on the door security lock! Anyone would still be able to open the door from outside! How can a solo female traveller feel safe? Annoyed, I requested a change of room. The second room too had an odour. Since it was only for one night, I put up with it. The aircon was very noisy. The bed was too soft and I woke up with body aches.
Due to fasting month, I was given a free buffet dinner voucher. But the food selection was almost empty when I got there. When I told the staff, she simply told me to have whatever bit of food that was left. The replenishment was very slow. The only positive thing about the hotel is the location. It is very near to nagoya shopping mall and there are a lot of shops and eateries around the hotel too.
The hotel needs a lot of improvement on the amenities and the staffs need training on how to handle customers with professionalism.