Mötesrum

Recensioner av Hilton Baton Rouge Capitol Center

4 out of 5
Hilton Baton Rouge Capitol Center
201 Lafayette St, Baton Rouge, LA

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 403 av 1002 recensioner" "
8 - Bra i betyg. 210 av 1002 recensioner" "
6 - Okej i betyg. 179 av 1002 recensioner" "
4 - Dåligt i betyg. 96 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 114 av 1002 recensioner" "

7,8/10

Renlighet

8,2/10

Personal och service

7,4/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

6/10 Okej

Daniel

Reste med familjen
The Hotel was OK, but we did not have a great experience. W went to check in a little early (about 2:30) but our room was not ready. That was fine - we stowed our luggage and went out. Came back at 7:00 pm and out room was still not ready. They upgraded us to a junior suite with a pull out bed. There was no bedding for the pullout, so we called housekeeping to make up the bed while we were out. We came back after midnight and the pull out bed was not made up. Called housekeeping, but nobody was there. Front desk said they would see what they could do. Finally someone came up and made the bed. I expect a little better for a brand like Hilton.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

michel

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Tout est bien
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Christopher

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was overbooked. Gave countless excuses. Booked King bed room with city view. Received 2 queen beds. Hair all over the shower walls. Went to desk for explanation. Said they didn’t have king room available. Offered me free parking and a drink but didn’t explain the free drink is only beer or house wine. At Check out I end up getting charged for parking.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Greg

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were walking distance from our destination and good food.
Bodde här 1 natt i april 2024
Svar från Customer Service 27 apr. 2024
Greg, it's fantastic to hear you enjoyed your stay at Hilton Baton Rouge Capitol Center. It seems our convenient location catered perfectly to your needs. We trust you had an enjoyable experience exploring the nearby attractions and dining options. We look forward to welcoming you back in the future.

10/10 Fantastiskt

Lori

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stay was great, for the most part, only 1 server working in the lounge that was nasty, but thank goodness her counterpart was lovely. As Canadians wanting to eat NHL playoff games they always put the game on for us.
Bodde här 4 nätter i april 2024
Svar från Customer Service 26 apr. 2024
Lori, it's wonderful to know your stay at Hilton Baton Rouge Capitol Center was largely enjoyable. We're delighted those NHL playoff games could be shared with you from afar. Your comment on the service in the lounge has been noted and we will work to ensure consistent hospitality from all our colleagues. We're thrilled to have had you as guests and hope to welcome you back on your next visit to Baton Rouge.

2/10 Väldigt dåligt

Amanda, Houston

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Absolutely horrible, dirty and dated. Reserved and executive floor room which they don’t have! Toilet was stained and dirty and ran all night long. King bed was more like a queen. Will NEVER spend 400/night again at the hotel. The furniture is dated and falling apart FYI
Bodde här 1 natt i april 2024
Svar från Customer Service 26 apr. 2024
Amanda, we deeply regret your recent experience didn't meet expectations. We apologize for any discrepancies concerning the room reservation and the perceived room aesthetics. Cleanliness is our top priority, and we truly regret any dissatisfaction resulting from the upkeep of the facilities. Rest assured, we are committed to resolving these types of issues promptly. Regarding the bed size, our records show our king beds are standard size, but we understand the comfort and dimensions can differ per guest. We'd appreciate another chance to deliver a superior experience at better value for your money.

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i mars 2024
Svar från Customer Service 29 apr. 2024
Jennifer, we are thrilled to hear you had an exceptional experience at the Hilton Baton Rouge Capitol Center. It's great to know we were able to meet your expectations and look forward to welcoming you back on your next journey to Baton Rouge. Thank you for sharing your positive feedback.

6/10 Okej

Julien

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Customer Service 6 apr. 2024
Julien, it seems you had a middle-of-the-road experience with us, and we appreciate your feedback. Your rating will guide us towards improving on all fronts. We aim to provide exceptional service to all our guests, and your future visits will hopefully reflect this commitment.

10/10 Fantastiskt

michael, Jonesboroe

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Has one small issue with toilet paper holder falling off wall. Brought to their attention and taken care of. Staff was very nice and communicative. Will stay here again.
Bodde här 1 natt i mars 2024
Svar från Customer Service 3 apr. 2024
Michael, we are delighted to read your positive feedback about your stay at Hilton Baton Rouge Capitol Center. Thank you for highlighting the quick resolution to the problem you encountered in your bathroom. We are glad our team members were able to maintain communication and make your stay enjoyable. We eagerly anticipate your return visit.

10/10 Fantastiskt

Vanessa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved this view off the river. Close by eating and convenient to use Uber
Bodde här 1 natt i mars 2024
Svar från Customer Service 27 mars 2024
Vanessa, it's fantastic to learn that you enjoyed the captivating views at the Hilton Baton Rouge Capitol Center. We're thrilled that our location made dining and transport services such as Uber highly accessible for you. We appreciate your feedback and can't wait for your next visit.

6/10 Okej

Arthur

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bathroom was run down and hardware all mismached or broken. Not something tou would expect in a hilton. Got back second night room was somewhat cleaned but no towels.at all. Even took the clean ones we had not used. They did send some up promptly. Living area was ok nothing special.
Bodde här 2 nätter i mars 2024
Svar från Customer Service 26 mars 2024
Arthur, it's regrettable that your stay didn't fully live up to expectations, we apologize for any inconvenience you experienced regarding the bathroom fixtures and housekeeping. Your comments will be addressed with the appropriate team members to improve our future guest experience. We appreciate your patience in the towel situation. It's good that our colleagues were prompt in resolving that for you. Despite these issues, we hope you were still able to enjoy parts of your stay. We continually strive for improvements and value your feedback.

10/10 Fantastiskt

Dana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great and went smoothly
Bodde här 1 natt i mars 2024
Svar från Customer Service 25 mars 2024
Dana, thank you for sharing your positive experience at the Hilton Baton Rouge Capitol Center. We're pleased to hear that everything went smoothly for you. We appreciate your feedback and look forward to welcoming you back in the future.

4/10 Dåligt

Hunter

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Air conditioning didn’t work… hardly any parking! Construction at front door of building list goes on. Won’t stay there again.
Bodde här 1 natt i mars 2024
Svar från Customer Service 16 mars 2024
Hunter, thank you for sharing your experience. Your feedback is of utmost value as it helps us understand areas we can focus on for improvement. It's regretful to hear about the troubles you experienced with the air conditioning and parking availability. We also understand the concern with the ongoing construction. Please rest assured, these areas are given absolute attention for enhancing the overall guest experience. Though you stated you won't be staying with us again, we hope you'll consider giving us another chance to convert your experience into a positive one in the future.

6/10 Okej

Naquia

Gillade: Personal och service
Bodde här 6 nätter i februari 2024
Svar från Customer Service 7 mars 2024
Thank you for the feedback, Naquia.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

2/10 Väldigt dåligt

Emily

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My vehicle was broken into and 3,500 worth of merchandise was stolen while in the care of the valet. Also- fire alarm went off multiple times. So if you want a safe and relaxing place to stay - I WOULD NOT recommend the Hilton capitol city. Hotel refused refund. Will never return.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Mark

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay at the Hilton downtown was great. The employees at the Hilton were so kind and helpful. We were really annoying guests having 2 dogs with us, 1 of them being special needs (18y old) and a bunch of luggage because we were there for a wedding. They always opened the doors for us and helped us load and unload our car. They had security at the front door until around 12am every night so it felt safe taking the pups potty at night. I would definitely recommend. There is also a beautiful patio on the 3rd floor that we stayed on, it overlooks the Mississippi.
Bodde här 3 nätter i februari 2024
Svar från Customer Service 2 mars 2024
Mark, it's wonderful to hear your stay at Hilton Baton Rouge Capitol Center was enjoyable. We're delighted to know our dedicated team members provided great assistance and made your stay with your four-legged companions a breeze. It's lovely to know you felt secure and you appreciated our scenic 3rd-floor patio overlooking the river. Your recommendation means a lot to us, and we look forward to your next visit.

10/10 Fantastiskt

Jessica

Bodde här 2 nätter i februari 2024
Svar från Customer Service 22 mars 2024
Jessica, thank you for leaving a perfect rating for the Hilton Baton Rouge Capitol Center. We are thrilled to know you enjoyed your stay with us. We hope to have the pleasure of welcoming you back in the future. Safe travels until then!

8/10 Bra

Kathy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The hotel has a great pool deck and rooftop overlooking the Mississippi River.
Bodde här 2 nätter i februari 2024
Svar från Customer Service 13 feb. 2024
Kathy, it's uplifting to learn that you appreciate the outdoor pool deck and rooftop views at Hilton Baton Rouge Capitol Center. We take pride in these unique features that allow guests to enjoy the beauty of the Mississippi River. We appreciate your kind remarks and look forward to welcoming you back on your next visit.

10/10 Fantastiskt

Richard, Riverside

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Historical
Bodde här 2 nätter i januari 2024
Svar från Customer Service 31 jan. 2024
Richard, it's wonderful to hear your appreciation for the timeless charm of the Hilton Baton Rouge Capitol Center. We are pleased to be considered as part of your positive past experiences. We're looking forward to welcoming you back for more memorable visits.

2/10 Väldigt dåligt

Breanna

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Disgusting
There was a horrible smell throughout the hotel. The windows were absolutely disgusting, parking spots weren’t big enough for our vehicle, dust all over the walls. The only lights in the room are three lamps, the bathroom was partially renovated- had one new handle in silver and one old one in gold on the French doors. Not at all impressive and will not be back. Our “downtown view” was absolutely not worth $170. I was also told if I wanted to extend my stay another night that I would have to check out at 11am and return at 3pm to check into a different room. We are now in a different hotel without a disgusting smell that caused me to puke.
Bodde här 1 natt i januari 2024
Svar från Customer Service 24 jan. 2024
Breanna, we regret hearing that your experience wasn't up to par given the concerns you've raised. It's unusual to hear about unpleasant aromas and less-than-perfect cleanliness, as we take pride in our commitment to maintaining a neat and welcoming environment. We are sincerely apologetic for the dissatisfaction you felt with the lighting and the room upgrade process, which seem to have led to inconvenient experiences. We assure you that your feedback is valued, and we'll address these matters with our team in pursuit of constant improvement. We hope for a chance to redeem ourselves and prove that we can meet and exceed your expectations.

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade inte: Personal och service
Check in was horrible! Had to wait in line for 20 mins then room wasn't ready for another hour. The lady at the desk was rude !
Bodde här 1 natt i januari 2024
Svar från Customer Service 23 jan. 2024
We regret to read about your less than satisfactory check-in experience. It's crucial to us that our guests feel welcomed and we deeply apologize that this was not the case. Any delay in having your room ready is certainly not up to our usual standards and we have addressed your feedback with the team. We hope to have the opportunity to provide you with a much improved experience in the future.

10/10 Fantastiskt

Brittany

Gillade: Renlighet, personal och service och rummets bekvämlighet
Lousaiana Marathon
I was there for the Lousaiana Marathon and they allowed a late check out so I could come back after I finished to take a shower before I headed home! Thank you so much!!
Bodde här 2 nätter i januari 2024
Svar från Customer Service 20 jan. 2024
Brittany, it's delightful to know that Hilton Baton Rouge Capitol Center could contribute positively to your Louisiana Marathon experience. We understand how important it is to refresh after a long run! We're glad our accommodating approach met your needs. Thanks for choosing us, and we hope to see you again, perhaps for the next marathon!

6/10 Okej

Kristie

Affärsresenär
Gillade: Renlighet och personal och service
Just ok and cold.
Heat didn’t work well both nights I stayed there. And my room got cold. Also showers are small for a big person.
Bodde här 1 natt i januari 2024
Svar från Customer Service 19 jan. 2024
Kristie, thank you for your insights. It's regrettable that your heating unit didn't quite meet your expectations and you've had concerns about the shower size. We value your feedback and it will be reviewed constructively to make your next stay more comfortable. It's our top priority to ensure all our guests feel at ease and enjoy a relaxing stay. We appreciate your patience and hope you will give us another opportunity to serve you better in the future.

10/10 Fantastiskt

Robyn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean and comfortable. About bedtime or after (after 1:00 a.m. to be more precise) the thermostat went out and we were not able to adjust the temperature for the room which was a little cold with the cold weather out. They offered by text to come look at it but we were all already in bed and had to get up early. No other complaints other than this. Great staff, clean and comfy beds ( doubles not queens as i had booked but they were comfortable and worked)
Bodde här 1 natt i januari 2024
Svar från Customer Service 19 jan. 2024
Robyn, it's wonderful to hear of your enjoyable experience at the Hilton Baton Rouge Capitol Center. We are glad to know that our accommodations brought you comfort and our team members delivered commendable service. Your feedback about the thermostat incident is noted and will inform our ongoing improvements. Your satisfaction is paramount to us, and thank you for your understanding in the matter. We hope on your next visit, everything will be perfect. We can't wait to welcome you back for another comfortable stay.

10/10 Fantastiskt

Tyla

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved the atmosphere. Great location.
Bodde här 2 nätter i januari 2024
Svar från Customer Service 17 jan. 2024
Tyla, it's uplifting to learn you had a wonderful experience at Hilton Baton Rouge Capitol Center. Your remarks regarding the ambiance and convenient location are appreciated. We eagerly await your next visit.

8/10 Bra

Rhiannon

Bodde här 1 natt i januari 2024
Svar från Customer Service 17 jan. 2024
Rhiannon, it's wonderful to see you had a positive stay at the Hilton Baton Rouge Capitol Center. Your feedback is vital to us, and we're pleased you chose our hotel during your travels. We're looking forward to hosting you again in the future.

10/10 Fantastiskt

Cathy

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Customer Service 10 jan. 2024
Cathy, it's wonderful to see your stellar rating for Hilton Baton Rouge Capitol Center! Thank you for taking the time to rate your stay with us. We trust you had an excellent experience and we hope to welcome you back again soon.

10/10 Fantastiskt

Mary, Austin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Historic hotel in an area that is being revitalized. Historic hotel but room was spacious & clean
Bodde här 1 natt i december 2023
Svar från Customer Service 13 jan. 2024
Mary, it's wonderful to hear your compliments about Hilton Baton Rouge Capitol Center's spacious and clean rooms. We're thrilled our charming building, which is intertwined with the city's rejuvenation, added to your experience. We look forward to welcoming you back for another delightful stay.

10/10 Fantastiskt

DUY PHUONG, Houston

Bodde här 1 natt i december 2023
Svar från Customer Service 13 jan. 2024
DUY PHUONG, it's wonderful to know you had a great stay at Hilton Baton Rouge Capitol Center. The whole team here appreciates your excellent rating. We're looking forward to welcoming you back on your next visit.

6/10 Okej

Lisa

Bodde här 1 natt i december 2023
Svar från Customer Service 13 jan. 2024
We appreciate the feedback, Lisa.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Bra

Carlos

Affärsresenär
Gillade: Renlighet, personal och service och bekvämligheter
Great location, awesome staff, all extremely nice and helpful. Unfortunately, the hotel is in desperate need for a renovation, as the carpet in my room was torn and some furniture with chips and missing pieces at stand, meaning that maintenance has been missing its touch. If they do renovations in rooms, this would be a great hotel to stay.
Bodde här 2 nätter i december 2023
Svar från Customer Service 13 jan. 2024
Carlos, it's wonderful to hear about your positive experience with our exceptional team at the Hilton Baton Rouge Capitol Center. Your satisfaction means a lot to us. We appreciate your feedback regarding room improvements and are always striving to enhance our guests' experience. Rest assured, we constantly explore ways to better our facilities and appreciate your perspective. We look forward to welcoming you back in the future for an even more enjoyable stay.

8/10 Bra

melissa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Issues with valet
Pros: it’s a nice hotel and lobby. The hotel staff is super friendly and helpful. It’s in a great location. The bed was comfy. Cons: there isn’t much street parking around, so you really need to valet for $37 a night. A handicapped parking tag was stollen out of our glove box when the car was valeted. We also got our car back smelling like weed. The manager says they will be addressing both issues with the valet personnel, but we still left without a needed handicapped tag. We decided to street park the second night.
Bodde här 2 nätter i december 2023
Svar från Customer Service 4 jan. 2024
Melissa, thank you for recognizing the comfort and friendliness of the team members at Hilton Baton Rouge Capitol Center. We're pleased to know you appreciated our ideal location as well as the inviting hotel and lobby. Regarding the valet experience, please know that this is not the standard of service our guests typically report, and these concerns will be addressed by management. We appreciate your patience, just as we value your input. We hope to have the opportunity to further wow you on your next visit.

4/10 Dåligt

darrell

Bodde här 2 nätter i december 2023
Svar från Customer Service 4 jan. 2024
Darrell, we're disappointed to see your rating and regret that your visit didn't meet your expectations. We encourage you to share more details about your experience so we can enhance our services in the future. We value your patronage and hope to get another chance to serve you better next time.

4/10 Dåligt

John

Gillade inte: Renlighet
Over priced for what we got
1) They would not check us in on the time listed. We had to wait an hour with no apology or explanation. 2) I paid for a king size bed and they gave me a queen 3) The sink was full of hair from the previous tenants. 4) The TV did not work, but maintenance was quick to correct the problem
Bodde här 1 natt i december 2023
Svar från Customer Service 1 feb. 2024
John, it's disappointing to hear about these challenges during your stay. We usually strive for punctuality, so it's regrettable if you experienced delays during check-in. Concerning your room preferences, it is our intent to meet all our guests' requirements as closely as possible. We appreciate your patience with the housekeeping and TV issues. It's good to hear our maintenance team responded swiftly, reflecting our commitment to delivering quick solutions. For your future visits, we'll endeavor to ensure a more satisfactory experience.

10/10 Fantastiskt

Neal

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Customer Service 1 feb. 2024
Neal, it's truly delightful to hear about your wonderful experience at the Hilton Baton Rouge Capitol Center. We sincerely appreciate your perfect rating and look forward to welcoming you back in the near future.

10/10 Fantastiskt

Erica

Bodde här 1 natt i december 2023
Svar från Customer Service 1 feb. 2024
Erica, thank you for taking the time to rate the Hilton Baton Rouge Capitol Center. We're delighted you had such a wonderful experience during your stay. We look forward to welcoming you back again soon.

10/10 Fantastiskt

Angel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Customer Service 13 jan. 2024
Thank you for the 5/5 rating, Angel!It's excellent you enjoyed your time at Hilton Baton Rouge Capitol Center so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Fantastiskt

George

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were most welcoming and polite
Bodde här 1 natt i december 2023
Svar från Customer Service 1 jan. 2024
George, thank you for choosing Hilton Baton Rouge Capitol Center and sharing your experience. It's always heartening to hear that our guests appreciate the hospitable and courteous behavior of our team members. Do come back soon for another wonderful stay.

6/10 Okej

Juanita J

Bodde här 2 nätter i december 2023
Svar från Customer Service 1 jan. 2024
Juanita, thank you for taking the time to rate your stay. We appreciate your feedback and will strive to earn a better rating on your next visit. Please feel free to let us know any specific reasons for this neutral rating so we can continuously improve our services.

8/10 Bra

Verifierad resenär

Gillade: Personal och service och rummets bekvämlighet
Loved the view and the bedding. The condition of some of the carpet, wall paint and head board was worn. I didn’t like that.
Bodde här 2 nätter i december 2023
Svar från Customer Service 30 dec. 2023
We appreciate you taking the time to provide feedback. It's fantastic to hear you enjoyed the view and our comfortable bedding at Hilton Baton Rouge Capitol Center. We are, however, sorry to hear about your observations regarding the overall condition of some areas. Your comments have been noted and will help guide our ongoing improvement efforts. We hope to welcome you back in the future for an even better experience.

10/10 Fantastiskt

Carol C

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Customer Service 23 dec. 2023
Carol, thank you for choosing Hilton Baton Rouge Capitol Center for your stay. We are delighted to know we've met your expectations. We appreciate your high rating and look forward to the opportunity to provide you with another wonderful experience in the future.

10/10 Fantastiskt

Eric John

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Customer Service 21 dec. 2023
Eric, thank you for your top rating of Hilton Baton Rouge Capitol Center. We're delighted you enjoyed your stay and hope to see you soon for another fantastic experience.

10/10 Fantastiskt

Mikaela, Natchez

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We really enjoyed our stay at the Hilton, any question or concern we had the staff were able to address! Will definitely be coming back!
Bodde här 2 nätter i december 2023
Svar från Customer Service 21 dec. 2023
Mikaela, it's wonderful to hear that your stay at the Hilton Baton Rouge Capitol Center was enjoyable and our team members were able to assist with all your needs. We're delighted with your plans to come back. Until then, safe travels!

4/10 Dåligt

Blake

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The valet people were so awesome. The man at the front desk not so much.
Bodde här 1 natt i december 2023
Svar från Customer Service 19 dec. 2023
Blake, thank you for your feedback. It's great to hear that our valet team members impressed you with their service. We regret that your interaction with our front desk didn't meet your expectations. We're constantly striving to improve guest experiences and your comments will be shared with our team so we can continually enhance our service.

8/10 Bra

Tedman

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Staff was not very friendly.
Bodde här 1 natt i december 2023
Svar från Customer Service 19 dec. 2023
Tedman, it's disappointing to learn that the interactions with our team members did not meet your expectations. Providing warm, welcoming service is important to us and we appreciate your feedback. During your next visit at Hilton Baton Rouge Capitol Center, we aim to offer an improved experience.

10/10 Fantastiskt

Brittnie

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing staff!
Staff was courteous, professional and friendly. Super helpful and amazing service from check in to help with baggage. Completely satisfied.
Bodde här 1 natt i december 2023
Svar från Customer Service 18 dec. 2023
Brittnie, thank you for sharing your experience. At Hilton Baton Rouge Capitol Center, it's always wonderful to hear that our team members demonstrated such warm hospitality, from check-in to help with your luggage. We're delighted to know you found their service exceptional and were completely pleased with your stay. We sincerely await your return.

6/10 Okej

Cherie

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Hotel is average-rooms outdated and furniture all banged up-we didn’t have hot water. When called down to manager on duty she seemed annoyed that I called to complain about having to take a cold shower along with my daughter. Asked if she could refund us some of our stay and she offered to comp our parking for one night $40 when staying at a Hilton I expect more from a facility like this and to make ot right if it’s not up to par. Disappointed Hilton .
Bodde här 2 nätter i december 2023
Svar från Customer Service 19 dec. 2023
Cherie, it's disappointing to hear about your recent experience. We always aim to provide a comfortable stay and we're sorry this wasn't the case for you. Your comment regarding the room conditions has been noted for further review. We also deeply regret the issue with the water temperature and the interaction with our team member. Your expectations for our facility are well understood and valued. Please know that we will use your feedback to enhance the overall guest experience. We would appreciate another opportunity to offer you the quality experience we know we can deliver.

6/10 Okej

SHERYL

Bodde här 1 natt i december 2023
Svar från Customer Service 18 dec. 2023
We appreciate the feedback, Sheryl.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Okej

Naquia

Bodde här 1 natt i december 2023
Svar från Customer Service 17 dec. 2023
Naquia, thank you for your rating. While we see that your experience was average, we always strive to offer an exceptional stay for our guests. Please feel free to share more about your stay, so we can understand how we might improve. Thank you once again for your time and look forward to your future bookings.

10/10 Fantastiskt

Brendon, Pineville

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property, very clean near all the downtown attractions.
Bodde här 1 natt i december 2023
Svar från Customer Service 12 dec. 2023
Brendon, we're thrilled to hear you loved the cleanliness and location of Hilton Baton Rouge Capitol Center. The team takes great pride in maintaining our hotel's appearance and proximity to downtown attractions and your positive feedback inspires us to constantly provide excellent service. We hope to welcome you back soon.