Utomhuspool

Recensioner av Red Roof Inn Port Allen

2 out of 5
Red Roof Inn Port Allen
234 N Lobdell Highway, Port Allen, LA

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 304 av 945 recensioner" "
8 - Bra i betyg. 298 av 945 recensioner" "
6 - Okej i betyg. 160 av 945 recensioner" "
4 - Dåligt i betyg. 81 av 945 recensioner" "
2 - Väldigt dåligt i betyg. 102 av 945 recensioner" "

7,6/10

Renlighet

8,0/10

Personal och service

7,0/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

6/10 Okej

Keisha, New Orleans

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
The hotel was near Wendy’s, Waffle House and gas stations. We only stayed for one night. The hallways didn’t smell the best and there’s no elevator to get to the second floor. There’s a washer and dryer and ice machine in the buildings. It’s 3 separate buildings and we stayed in B. The room had some stains on the carpet, there were some webs on the closet ceiling. The tv was small. The smoke alarm was missing from the wall and the wires were showing and we found it in the bedside dresser drawer. The bed was okay and the top cover had some stains so we didn’t use that one sleep with. The bathroom was okay but there was a shelf missing in the shower and 2 of the towels had stains on them. I don’t know if they were washed before and couldn’t get them out or what. But we just needed a place to sleep and for under $80 we didn’t expect much.
Bodde här 1 natt i maj 2024

6/10 Okej

Ebony

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel not clean an smelled of weed throughout
Bodde här 1 natt i maj 2024
Svar från Carla RediResponse Specialist 20 maj 2024
Dear Ebony,We are sorry to hear your recent experience at the Red Roof Inn Port Allen did not meet your expectations. Pleased accept our humblest apologies as this is nowhere the standard we strive to uphold. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Fantastiskt

Valentin

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Been staying at this place for a long time , very clean and quiet area .
Bodde här 1 natt i april 2024
Svar från Oniel Rediresponse Specialist 4 apr. 2024
I want to thank you Valentin, for taking the time to post a review of your stay at the Red Roof Inn Port Allen. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's serenity. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Väldigt dåligt

Alison

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was very run down, dirty and felt incredibly unsafe . The hallways smelled of pot and there was noise at all times of the night .
Bodde här 2 nätter i mars 2024
Svar från Nishaye RediResponse Specialist 25 mars 2024
Hello Alison, Thank you for writing to us about your recent stay at our hotel Red Roof Inn Port Allen. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Ahmed

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect and clean
Bodde här 1 natt i mars 2024
Svar från Kamaria RediResponse Specialist 18 mars 2024
Dear Ahmed,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PORT ALLEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of our location. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Fantastiskt

Ronald

Gillade: Renlighet, personal och service och boendets skick och faciliteter
good stay
Bodde här 3 nätter i februari 2024
Svar från Chirell RediResponse Specialist 28 feb. 2024
Dear Ronald,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Port Allen. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about your good stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

6/10 Okej

Hélène

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
A lot of dust. Should clean near walls.
Bodde här 1 natt i februari 2024
Svar från Chirell RediResponse Specialist 25 feb. 2024
Dear Helene,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Port Allen. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 3/5 score. You indicated that you were unsatisfied with there being a lot of dust and near the wall needing cleaning. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

6/10 Okej

boris

Gillade: Renlighet
Carpets were filthy unfortunately
Svar från OnielRediresponse Specialist 16 feb. 2024
Hi Boris,Thank you for taking the time to write a review of your stay at the Red Roof Inn Port Allen. You indicated that the cleanliness of the carpets weren't satisfactory, please accept our apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Väldigt dåligt

Zachary

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Kerry-Lee RediResponse Specialist 14 feb. 2024
Dear Zachary, We at the RED ROOF INN PORT ALLEN are saddened to have earned your low scoring of 1/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

6/10 Okej

arayah

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Kerry-Lee RediResponse Specialist 12 feb. 2024
Dear Arayah, We at the RED ROOF INN PORT ALLEN appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Fantastiskt

Darryl

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Kerry-Lee RediResponse Specialist 13 feb. 2024
Dear Darryl, We at the RED ROOF INN PORT ALLEN are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring.We hope to see you again soon. Sincerely, Red Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Travis

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My Experience
Bodde här 1 natt i februari 2024
Svar från Recordo Rediresponse Specialist 7 feb. 2024
Hello Travis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Port Allen and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Väldigt dåligt

Richard

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
It was pouring rain there was a battered and crooked sign that said Red roof inn and next to it was a boarded-up building. Then I went in and checked into another hotel. My GPS told me I had a ride and next to me was a boarded up building
Bodde här 1 natt i februari 2024
Svar från Linton RediResponse Specialist 1 apr. 2024
Dear Richard,Thank you for telling us about your recent visit to RED ROOF INN PORT ALLEN. It's truly regrettable to read that you had some difficulty on your way to our hotel. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

2/10 Väldigt dåligt

Myeisha

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Worst experience ever the hotel smells like mildew bedbugs towels have blood on it
Bodde här 3 nätter i februari 2024
Svar från Kerry-Lee RediResponse Specialist 5 feb. 2024
Dear Myeisha, Thank you for leaving your feedback after your experience at RED ROOF INN PORT ALLEN. Regarding the unclean towels, smell of mildew, and insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Red Roof Management

10/10 Fantastiskt

Agapito

Affärsresenär
Bodde här 6 nätter i januari 2024
Svar från Kamaria RediResponse Specialist 27 jan. 2024
Hello Agapito, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Bra

stephane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Ras
Bodde här 15 nätter i januari 2024
Svar från Kerry-Lee RediResponse Specialist 22 jan. 2024
Dear Stephane, We at the RED ROOF INN PORT ALLEN truly appreciates your scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests here at Red Roof. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

2/10 Väldigt dåligt

Christopher

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The floor was constantly moldy and wet, along with the building inself seemed in disrepair. Any time I asked for help, it seemed like I was an inconvenience to them, let alone the fact two dofferent staff members stood outside my door from like 9 to check out to make sure I was gone.
Bodde här 8 nätter i januari 2024
Svar från Antonio,RediResponse Specialist 21 jan. 2024
Dear Christopher,Thank you for taking the time to tell us about your experience at the RED ROOF INN PORT ALLEN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as insufficient property maintenance in addition to possible mold and unsatisfactory customer service/unprofessional staff. I will be sharing your comments with management.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Fantastiskt

Agapito

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Antonio,RediResponse Specialist 21 jan. 2024
Hello Agapito, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Bra

Annalisa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Recordo Rediresponse Specialist 10 jan. 2024
Hello Annalisa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Bra

William

Bodde här 1 natt i december 2023
Svar från Nishaye RediResponse Specialist 1 jan. 2024
Hello William,The staff at the Red Roof Inn Port Allen and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Nethziely Rodríguez

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Kathy

Reste med familjen, Reste med sin partner, Reste med husdjur
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pets stay free and convenient on and off the highway. Was a quick stop while traveling.
Bodde här 1 natt i december 2023
Svar från Adraine Rediresponse Specialist 25 dec. 2023
Dear Kathy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PORT ALLEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our pet friendly hotel and the convenience of our location from the highway. I am grateful for the feedback you provided so we are able to continually improve our hotel.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Väldigt dåligt

Mingrui

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
stink room and too humid
Bodde här 1 natt i november 2023
Svar från Xao Red Roof Management RediResponse Specialist 28 nov. 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Port Allen, Mingrui. I am sorry that your experience did not meet your expectations. You stated that the poor room cleanliness and the humidity hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Sherry

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
It’s dirty and needs an update!
Bodde här 1 natt i november 2023
Svar från Xao Red Roof Management RediResponse Specialist 28 nov. 2023
Thanks for sharing your feedback with us, Sherry. The team at our Red Roof Inn Port Allen was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor cleanliness and our need for an update hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Christine

Bodde här 1 natt i november 2023
Svar från Gabrielle RediResponse Specialist 21 nov. 2023
Thank you for taking a moment to leave a review, Christine. The staff and I at the Red Roof Inn Port Allen were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Fantastiskt

Stacy

Reste med familjen
Gillade: Renlighet och personal och service
Easy on and off the bypass. Easy access to LSU. Close to shopping and lots of eating options some walkable! Super nice front desk people too!!
Bodde här 2 nätter i november 2023
Svar från Dannielle Rediresponse Specialist 13 nov. 2023
Dear Stacy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PORT ALLEN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenience of our location and super nice staff. It means a lot to us that you’ve taken the time to share the many positive features of your most recent stay with us and that you have rated our hospitality and accommodations so highly. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Väldigt dåligt

Víctor Manuel

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Abandoned half of the property looks like it was badly vandalized. And the entired inside of the property had a sewer smell
Bodde här 2 nätter i november 2023
Svar från Dannielle Rediresponse Specialist 13 nov. 2023
Dear Victor,Thank you for taking the time to tell us about your experience at the RED ROOF INN PORT ALLEN. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your expectations for the property was different from what you saw due to the upkeep and there was also a lingering foul odor that hindered your stay. Please know this is not the standard we strive to uphold here at Redroof. We appreciate your comments and will certainly take them into consideration for future improvements.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we hope to earn your business on your future endeavors.Very truly yours,DannielleRed Roof ManagementRediresponse Specialist

10/10 Fantastiskt

Adem

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Oshane RediResponse Specialist 11 nov. 2023
Hello Adem, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Väldigt dåligt

Brandon

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The property was nothing like the photos. Turned on the heat and the room started to smell like something was burning. Smoke detector went off because of that. My other room didn’t even have a smoke detector. A closed/boarded up old restaurant was in from of the property that probably needs to be demolished. Went around to other hotels in the area and the people at the front desk of those hotels have negative reviews to give. For example one said they wouldn’t even let their dog stay there.
Bodde här 2 nätter i oktober 2023
Svar från Oshane RediResponse Specialist 8 nov. 2023
Dear Brandon, Thank you for taking the time to tell us about your experience at the RED ROOF INN PORT ALLEN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described along with the situation highlighted with the room. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

8/10 Bra

Lydia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Oshane RediResponse Specialist 4 nov. 2023
Hello Lydia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Fantastiskt

Daniel

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 7 nätter i oktober 2023
Svar från Oshane RediResponse Specialist 2 nov. 2023
Dear Daniel,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN PORT ALLEN. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

William

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Beds were very small. Carpet dirty towels old and worn
Bodde här 1 natt i oktober 2023
Svar från Abigail RediResponse Specialist 25 okt. 2023
Hello William,Thank you for taking the time to tell us about your stay at the Red Roof Inn Port Allen. I'm saddened to see that your stay was less than satisfactory. You indicated that you were unsatisfied with the small beds and the unclean towels and carpet. We will take your comments into consideration to make changes to improve our customer experience.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

6/10 Okej

Rhonda

Reste med familjen
Rooms were nice and clean. Some of the towels were stained. the are outside the premises was horrible. Please invest in landscape and remove old Shoney's building if no rebuild is not forthcoming.
Bodde här 2 nätter i oktober 2023

6/10 Okej

Justin

Reste i grupp
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Recordo Rediresponse Specialist 18 okt. 2023
Hello Justin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okej

William

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Boarded up BUILDING and trash, make you think it's all part of the property. The outer appearance of immediate area in close proximity is a bad reflection on the property 😳 😬
Bodde här 2 nätter i oktober 2023
Svar från Devorine Red Roof Management 16 okt. 2023
Hi Williams,Thank you for your recent review of your stay at our Red Roof Inn Port Allen. I am disappointed that you were unhappy with the outer appearance. Please accept my apology. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concern as we strive to continuously improve the quality of our services.Red Roof would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okej

Philip

Gillade inte: Boendets skick och faciliteter
Good convenience. Some repairs needed.
Bodde här 1 natt i oktober 2023
Svar från Devorine Red Roof Management 16 okt. 2023
Hi Philip,Thank you for sharing your comments. I am happy that our location was convenient. However, I see your concern in relations to our accommodations needing some repairs. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Port Allen. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Jessica

Affärsresenär, Reste med familjen, Reste med husdjur
Gillade inte: Personal och service och boendets skick och faciliteter
The rooms smelled like smoke, to the point that it made it hard to breathe or sleep. We also had advanced mold growing on the doors. Outside was a lot of broken glass and trash everywhere. I would not stay here again.
Bodde här 1 natt i oktober 2023
Svar från Devorine Red Roof Management 16 okt. 2023
Hello Jessica,Thank you for your comments following your most recent stay at our Red Roof Inn Port Allen location. I was disheartened to read that the rooms smelled like smoke, there was possible advanced mold growing on the doors amongst other concerns. Please accept our apologies. On your next stay, should you have any discomforts or concerns while in house please reach out to our front desk for real time assistance. At Red Roof, we strive to provide superior service to every guest; therefore your feedback is very important to us as we continuously strive to improve our services.Red Roof wishes you all the best in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okej

Jacquelyn

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The property is very dated, but the room was clean and for the short time I spent in it was comfortable. Although the abandoned restaurant next door made the hotel look like it was in the same condition. As said, it served the purpose I needed it for but would more than likely not stay again.
Bodde här 1 natt i oktober 2023
Svar från Recordo Rediresponse Specialist 15 okt. 2023
Hello Jacquelyn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PORT ALLEN. I'm so glad we earned your 3/5 score. It's great to see that you were pleased with our level of cleanliness and the comfort we offer. I'm sorry to hear that the appearance of our property wasn't to your liking. Please know that Red Roof does value your business and will take your comments into consideration so that we may improve our customers experience.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Väldigt dåligt

Som

Reste med familj och småbarn, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lobby was gross, outside of the building was a boarded up restaurant, a homeless person was camped out next to the dumpster, Our room was dirty, stains on the walls, some electrical outlets were inoperable, stains on the pillow covers, furniture was broken… should I list more? We checked out at 2 in the morning it was so bad, definitely not worth the amount we paid.
Bodde här 1 natt i oktober 2023
Svar från Recordo Rediresponse Specialist 15 okt. 2023
Hello Som,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PORT ALLEN. It's saddening to hear that your stay fell short of your expectation due to the indicated unclean conditions, broken furniture and faulted electronic outlets. Please know that this isn't the level of service that Red Roof stands for and will take your comments into consideration so that we may improve our customers experience.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Väldigt dåligt

Esco

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bed spread with stains all over them
Bodde här 1 natt i oktober 2023
Svar från Toni-Ann RediResponse Specialist 14 okt. 2023
Hello Esco, Thank you for leaving a review of our Red Roof Inn. You indicated that you were not pleased with your stay, resulting in your 1/5 score. . The issues you brought to our attention regarding stains on the sheets are truly regrettable. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Luis

Reste med familj och småbarn, Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Fatal no dormí casi nada por el ruido de la gente tomando cerveza en la propiedad 👎👎👎👎
Bodde här 1 natt i september 2023
Svar från Nishaye RediResponse Specialist 1 okt. 2023
Dear Luis, Thank you for taking the time to tell us about your stay at the Red Roof Inn Port Allen. I am disappointed that your experience did not meet your expectations, prompting your 1/5 score. Please accept our sincerest apologies for the noise disturbance you encountered during your visit. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof Management RediResponse Specialist

10/10 Fantastiskt

Lydia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Kerry-Lee RediResponse Specialist 29 sep. 2023
Hello Lydia, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN PORT ALLEN. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okej

Sally, Bentonville

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
You get what you pay for. We came in for college game day and we needed to be near our friends but their hotel was sold out. Red Roof was the closest and based on the room pictures looked okay. The pictures are deceiving! This location is run down and there is a dilapidated building that looks to have been a restaurant at one time adjacent to it. The carpet in the room was nasty to walk on. Several stains in the ceiling in the bathroom. The towels were like bar towels and very rough on your skin. The pillows were lumpy as if they had been thrown in the washing machine and dried. There were also stains on the sheets. The plus side is the air conditioner was cold. Would not recommend staying there to anyone.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Olivia RediResponse Specialist 25 sep. 2023
Hello David, The staff at the Red Roof Inn Port Allen and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Fantastiskt

Sabrina

Bodde här 1 natt i september 2023
Svar från Recordo Rediresponse Specialist 15 okt. 2023
Hello Sabrina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Bra

Philip

Average. Some upgrades needed but not too bad.
Bodde här 1 natt i september 2023
Svar från Olivia RediResponse Specialist 24 sep. 2023
Hello Phillip,Thank you for taking the time to write a review of your stay at the Red Roof Inn Port Allen. I am glad you found our hotel to be average, despite the issues you encountered. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Fantastiskt

Cassandra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was nice and clean including the pool. Staff were all very friendly
Bodde här 2 nätter i september 2023
Svar från Linton Red Roof Management Rediresponse Specialist 19 sep. 2023
Dear Cassandra,Thank you for telling us about your recent visit to RED ROOF INN PORT ALLEN. I was delighted to read that our friendly staff and clean property were the highlights of your visit. Please know that our staff at Red Roof value you our guest and appreciate their business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 Dåligt

Carey

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This property is over-priced and dirty. The entire property is littered with trash. From the moment I walked in the dirty building, it strongly smelled like moth balls. People loitering around and also just sitting in their cars. I was afraid to leave the shoes I bought for my daughter’s wedding in the car in case someone broke in my car. Trash and random things like a grocery cart stored around the ice machine made it very sketchy. I am quite independent and not easily scared, but no way was I leaving the room after dark. Towels were awful and the wash cloths were stained and with other people’s hairs still embedded—I used my own. The fridge was warm and didn’t work. There was what sounded like a very large dog barking viciously as I was unloading my things. The bed was clean and comfortable, and I was exhausted after working as a nurse and making the drive from Galveston and just wanted to sleep. Oh, and I reserved a king and got to the check in, and he said he no longer had my room available and ended up w/two doubles. Not a huge deal because I was alone, but it wasn’t what I paid for. He didn’t seem to care, and the hotel was obviously not full. Party with a bunch of younger people who appeared to be loitering at the pool. In all the years I’ve used Expedia—which is a long time—I’ve never written a complaint. Use caution here.
Bodde här 1 natt i september 2023
Svar från Linton Red Roof Management Rediresponse Specialist 19 sep. 2023
Dear Carey,Thank you for telling us about your recent visit to RED ROOF INN PORT ALLEN. At Red Roof, our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. You indicated that the uncleanliness concerns mentioned, the foul odor described and the other areas of opportunity you brought to our attention hindered your stay. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Kind regards,LintonRed Roof ManagementRediresponse Specialist

6/10 Okej

Keith

Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 7 nätter i september 2023
Svar från Linton Red Roof Management RediResponse Specialist 19 sep. 2023
Hello Keith, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Port Allen and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Fantastiskt

Ida

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Linton Red Roof Management RediResponse Specialist 18 sep. 2023
Hello Ida,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PORT ALLEN and I were delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist