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Recensioner av Comfort Suites Bay City

2.5 out of 5
Comfort Suites Bay City
5100 7th St, Bay City, TX

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 262 av 424 recensioner" "
8 - Bra i betyg. 99 av 424 recensioner" "
6 - Okej i betyg. 30 av 424 recensioner" "
4 - Dåligt i betyg. 18 av 424 recensioner" "
2 - Väldigt dåligt i betyg. 15 av 424 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stort rum
Utmärkt stort, bekvämt o rent rum. Bra service o vänlig personal.

10/10 Fantastiskt

LaDeania

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was kind and accommodating. Good stay
Bodde här 2 nätter i april 2024

8/10 Bra

LaDeania

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a good stay staff was very friendly..
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Robert

Gillade: Renlighet och personal och service
Night staff very nice and helpful got me out of a bind. The only thing was the elevator was down but I don’t mind the stairs.
Bodde här 4 nätter i april 2024

6/10 Okej

Maria

Reste med familjen
Gillade: Personal och service och bekvämligheter
The only thing I didn't like was the sofa bed in the room, it was disgusting, all stained and rusty. I couldn't make my babies sleep on it. Not good at all.
Bodde här 2 nätter i april 2024

8/10 Bra

Pamela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Krista

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Diane

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Tara

Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Edder

Bodde här 2 nätter i mars 2024

8/10 Bra

Henry, Houston

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cleaning lady had not showed up and bathtub had a couple of hairs and debris on and in the tub.
Bodde här 1 natt i mars 2024
Svar från Janissa Sims 28 mars 2024
Thank you for writing to let us know about your stay. my apologies for the inconvenience in your restroom. I do hope you will give us another chance to prove we are the choice hotel you would prefer. Happy Traveling

10/10 Fantastiskt

Jesus

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean
Bodde här 7 nätter i februari 2024
Svar från Janissa Sims 27 feb. 2024
Dear Jesus, Thank you for taking the time to review your recent stay at Comfort Suites. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Janissa SimsGeneral Manager Comfort Suites

10/10 Fantastiskt

Sergio

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Janissa Sims 27 feb. 2024
Dear Sergio, Thank you for taking the time to review your recent stay at Comfort Suites. As a Choice Privileges member you are truly valued. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Fantastiskt

Julia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really pretty nice place. Loved it.
Bodde här 2 nätter i december 2023
Svar från Janissa Sims 16 jan. 2024
Dear Julia, Thank you for taking the time to survey our hotel regarding your recent stay at Comfort Suites. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Janissa SimsGeneral Manager Comfort Suites

10/10 Fantastiskt

Kynishia

Reste med familjen
Gillade: Bekvämligheter
Out of all the Hotels I’ve ever stayed in this one was by far the best from the kindness of the staff, the big rooms, amazing pillows and beds, great breakfast and so on I’ll definitely stay again
Bodde här 2 nätter i december 2023
Svar från Janissa Sims 16 jan. 2024
Dear Kynishia, Thank you for taking the time to survey our hotel regarding your recent stay at Comfort Suites. We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Janissa SimsGeneral Manager Comfort Suites

10/10 Fantastiskt

Juan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Janissa Sims 16 jan. 2024
Thank you for staying with us. Hope to see you again soon. Happy Traveling!

8/10 Bra

Sarah

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
Only hotel in town that lets dogs stay.
Bodde här 4 nätter i december 2023
Svar från Janissa Sims 5 jan. 2024
Dear Sarah,Thank you for taking the time to say a few words regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Comfort Suites

2/10 Väldigt dåligt

Pam

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
When I checked in the guy could care less. He didn't confirm # of nights, didn't tell me when check-out or breakfast was and didn't point me in the direction of my room. Didn't give me any kind of receipt to show number of nights. Somehow when I booked on expedia, I booked 2 nights, when we checked out after just the first night, my daughter told him we were checking out. We were still charged for 2 days. I was in town for a surprise birthday party for my mom and was in a hurry, but had he confirmed a booking for 2 nights, I could've corrected it at check-in. When I received the email with the final charge on Monday and saw the amount, I was furious. When I called to get it fixed and they couldn't/wouldn't do anything to rectify, I was livid. I've stayed at that hotel multiple times because it's ok, and it's the best price for a somewhat decent hotel. The front desk people are usually great. I am making a reservation for Monday, and I will start staying at a different hotel.
Bodde här 2 nätter i november 2023
Svar från Janissa Sims 26 dec. 2023
Pam, I am very sorry for the service you received. This is not our normal practice. I will coach to make sure all employees know how to properly treat all guests. Since you did go through a 3rd party, we would not been able to change the nights of stay. You would have been directed back to the source of booking as we cannot change that booking. I would love you for you to give us another try as you said you have stayed here before and have had no issues. I will personally see to it that these issues will not be an issue anymore. Comfort Suites Team

8/10 Bra

Russell

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Janissa Sims 26 dec. 2023
Thank you for staying with us during the Holiday Seasons, we hope to see you again in the near future.

6/10 Okej

Jakorian DJ

Bodde här 2 nätter i december 2023
Svar från Janissa Sims 26 dec. 2023
Thank you for staying with us during the Holiday Seasons, we hope to see you again in the near future.

10/10 Fantastiskt

Dianna

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay here every year for my grandmas birthday
Bodde här 2 nätter i oktober 2023
Svar från Janissa Sims 6 nov. 2023
This is great! Happy Birthday Grandma!!

10/10 Fantastiskt

Gladys

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was perfect!
Bodde här 1 natt i september 2023
Svar från Janissa Sims 2 okt. 2023
Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Fantastiskt

Rebecca

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice and clean, the employees were very nice and welcoming.
Bodde här 2 nätter i september 2023
Svar från Janissa Sims 2 okt. 2023
Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Fantastiskt

Chris

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great ataff. Great Room. Really nice pool!!!
Bodde här 1 natt i september 2023
Svar från Janissa Sims 2 okt. 2023
Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Fantastiskt

Brittany

Bodde här 1 natt i augusti 2023
Svar från Janissa Sims 2 okt. 2023
Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Fantastiskt

JayLynne

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very Friendly Staff
Staff was wonderful and very accommodating. We were there for a hiring event with Clean Harbors.
Bodde här 1 natt i augusti 2023
Svar från Janissa Sims 2 okt. 2023
Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Bra

Jo Anne

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Monica at front desk was wonderful. Disappointed that pool closed for two days while we were there
Bodde här 2 nätter i juli 2023
Svar från Janissa Sims 2 okt. 2023
Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Fantastiskt

Norma

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very convenient, clean
Bodde här 3 nätter i juli 2023

10/10 Fantastiskt

Rebeca

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Everyone is very nice. But the morning staff is amazing!
Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

Romelia

Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

Linda

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
We were traveling to visit family in Bay City. The room was clean, but did kill one roach crawling on bathroom floor.
Bodde här 2 nätter i juli 2023

6/10 Okej

Jorge Luis

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
In life it is more difficult to forget bad experie
check in was amazing, room stinks a weet carpet and when a step the carpet its a little weet, my nightmare was on the breakfast, the girl was so rude and we feel she was a racist girl, she talk so sweet with few american guys,i say this because i saw people from cuba and more latinos and she even say nothing just making a mad face and everithing change when she walk chose to the american people. The egg was swimming on water, no flavor, also I don't see the little cups for the waffle mix and i saw a cup there very close to the wafle machine and i was thinking is for the mix, and she get so mad and she took the cup of my hands and walk away to washed. The most horrible experience in my life also in my daughter life, she saw everything, she even don't want to eat for this, even try the juice or take something else. She don't make us a favor we paid for something and everybody need respect and good treat. for all us the hotel has employers, reviews are very important, staff who check in deserve a raise, cooker deserve get fire period. Imagine all people doesn't back for this lady, and nobody write a review because just decide don't back again. Nice staff making back again, and tell our family about a nice place to stay, racist people or making a face like mad like they don't want you there, you never back even they give you a free night or a week free. I was on vacations beach was super fun people there etc. But this lady was ruin our vacations with this experience.
Bodde här 1 natt i juli 2023

6/10 Okej

Colleen

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Not as clean as it once was.
I stayed at this hotel about 3 years ago and this visit was not the same experience. The hotel is not maintained well. The walls have discoloration from touching, there was tiny ants on the night stand and a roach in the bathroom. I will not be returning to this hotel for my next trip.
Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

Joan

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was very helpful and friendly
Bodde här 4 nätter i juni 2023

10/10 Fantastiskt

Rebeca

Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Shana

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We had a great experience and would definitely stay here again!
Bodde här 2 nätter i juni 2023

8/10 Bra

Chakerra

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2023

10/10 Fantastiskt

Susan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent stay!
Had a very warm welcome from Monique upon arrival. Room was more than expected for spaciousness, cleanliness, ample towels, just enough toiletries, TV has a great picture, mini fridge was helpful since we did have some food to keep cold, parking lot and swimming pool area were also nice and clean. Breakfast- nice variety, and food temps as they should be. This is our first time at a Comfort Suites and we will plan to visit again when passing through this little town.
Bodde här 1 natt i juni 2023
Svar från Janissa Sims 13 juni 2023
Thank you for taking the time to say a few words regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a Choice Privileges Platinum member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Janissa SimsGeneral ManagerComfort Suites

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Janissa Sims 6 juni 2023
Thank you for taking time out of your busy day to review our hotel. Your feedback is very valuable and will be using your feedback as training tools so our team will be unstoppable in the future. Happy Traveling, The Comfort Team

10/10 Fantastiskt

Catherine

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
All staff were great
Bodde här 4 nätter i maj 2023
Svar från Janissa Sims 6 juni 2023
Thank you for taking time out of your busy day to review our hotel. Your feedback is very valuable and will be using your feedback as training tools so our team will be unstoppable in the future. Happy Traveling, The Comfort Team

10/10 Fantastiskt

Vicki

Bodde här 2 nätter i mars 2023
Svar från Janissa Sims 29 mars 2023
Greetings Vicki,Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback. Your compliments of rating us 10/10 will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Janissa Sims

10/10 Fantastiskt

Linda

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very comfortable, staff was great and central location. Room was large, clean and everything worked.
Bodde här 2 nätter i mars 2023
Svar från Janissa Sims 29 mars 2023
Greetings Linda.Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback.. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Janissa Sims

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i mars 2023
Svar från Janissa Sims 29 mars 2023
Greetings Mary, Thank you for taking the time to review our hotel regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!Sincerely,Janissa Sims

10/10 Fantastiskt

Ryan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very clean and big room
Bodde här 1 natt i mars 2023
Svar från Janissa Sims 29 mars 2023
Thank you for taking the time to review our hotel regarding your stay.We sincerely appreciate and value your feedback. Compliments like 10/10 is worth sharing as serves as encouragement to the staff. Your loyalty is important to us. Please visit us again soon!Sincerely,Janissa Sims

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
GREAT!
Great place to stay! Clean, large rooms and excellent staff.
Bodde här 1 natt i februari 2023
Svar från Janissa Sims 29 mars 2023
Greetings Michael, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Janissa Sims

6/10 Okej

Norma

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked the location, it was very convient. A few things were not good in the room. The microwave didn't work, the knob in the shower didn't work properly and lamp in the bedroom bulb was out. Breakfast was not good at all, cold.
Bodde här 2 nätter i februari 2023
Svar från Janissa Sims 29 mars 2023
Greetings Norma, Thank you for taking the time to let us know about regarding your recent stay at Comfort Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us. We hope for an opportunity to properly host you in the future.Sincerely,Janissa Sims

10/10 Fantastiskt

MARGUERITE, Eagle River

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Every thing was clean and easy check in and out
Bodde här 1 natt i februari 2023
Svar från Janissa Sims 29 mars 2023
Dear Marguerite, Thank you for taking the time to let us know about recent stay at Comfort Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay.Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Janissa Sims

10/10 Fantastiskt

Roy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed there before and the place always looks good. They do there best to help with social distancing to help and make everyone feel comfortable
Svar från melissa 20 jan. 2023
Greetings Roy, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Comfort Suites, Bay City

10/10 Fantastiskt

Kerstin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfort
This was a great stay, however we were charged 89 and some change per the hotel receipt and hotels.com charged us 107 on our cc. wheres the bargain of using hotels.com ?
Bodde här 1 natt i augusti 2022
Svar från Janissa Sims 11 okt. 2022
Dear Kerstin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Janissa SimsGeneral ManagerChoice Hotels

10/10 Fantastiskt

Rick

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i augusti 2022
Svar från Janissa Sims 7 sep. 2022
Thank you for choosing Comfort Suites. We know you have the right to choose and you chose Comfort! Home away from home. We look forward to seeing you againComfort Suites