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Recensioner av Novotel Beijing Sanyuan

4 out of 5
Novotel Beijing Sanyuan
Tower 18, A5 Shuguang Xili, Chaoyang District, Beijing, Beijing

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 140 av 731 recensioner" "
8 - Bra i betyg. 352 av 731 recensioner" "
6 - Okej i betyg. 162 av 731 recensioner" "
4 - Dåligt i betyg. 46 av 731 recensioner" "
2 - Väldigt dåligt i betyg. 31 av 731 recensioner" "

7,6/10

Renlighet

7,2/10

Personal och service

7,6/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

Recensioner

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Good hotel with nice rooms and modern feeling. Service was great and very helpful. area is good with good shopping and reastaurants. Metro just outside the hotel.

8/10 Bra

Malin

Gillade: Personal och service

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Recommended
Good Hotel at a very convenient area. The Airport Train and Metro stop is just outside of the entrance so it's very easy to get to and from the Hotel. The service is good and the hotel is more than happy to help you get a taxi and give you any other information you ask for. I definitely recommend this hotel!

8/10 Bra

Stefan, Stockholm

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good Breakfast, soso Wifi
Wifi was soso, not working for me but for my girlfriend. Breakfast good and location was good as well

8/10 Bra

Jesper, Ålesund

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bra hotell för pengarna nära till tunnelbana
Mycket bra och välskött hotel som ligger optimalt med tunnelbanestationen sanyuanqiao samt snabbtåget till flygplatsen. Området i sig är mest företag och det märks att de flesta som bor där är business resenärer. Rummet har en bra standard och de städar bra och håller undan, dock märks det att hotellet börjar bli slitet, små saker som att t.ex. vattenkranen sitter lite löst. m.m. Bra frukost med en kombination av västerländsk och kinesisk standard.

8/10 Bra

Mattias

Gillade: Renlighet, personal och service och rummets bekvämlighet
Utmärk läge nära transport till stan och flygplats
I det stora hela bra, men det är trist att se att man är slarvig med byggdetaljerna och underhåll. I övrigt pratade man bra engelska i receptionen, frukost buffe är bra (om man gillar kinesisk mat) nära till shopping, tunnelbana etc.

8/10 Bra

Verifierad resenär

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Bra läge nära Sanyuan tunnelbanestation
Good hotel , very close to Sanyuan subwaystation and trainstation for expresstrain to Beijing airport.

8/10 Bra

Melek De Basso

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Verifierad resenär

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Svar från Daniel Lai 22 nov. 2014
Dear Guest, Thank you for taking the time to score our hotel and we look forward to welcome you back during your next visit in Beijing! Best regards, Daniel Lai Hotel Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Suveränt läge
Perfekt läge. Första hållplats när man kommer med tåget från flygplatsen. Nära till tunnelbanestationen på linje 10 som tar en ut i nästan hela Peking.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
地下鉄駅の目の前
北京首都空港と北京市内を結ぶエアポートエクスプレスと地下鉄10号線の三元橋駅の目の前にあり、ホテルから徒歩５分程度のところに小さな規模のショッピングモールもあるのでとても便利だと思う。 ホテルの室内には無料のミネラルウォーターが毎日１人につき１本用意されており、ミニバーにもウェルカムドリンクとしてコーラやスプライトなども無料で提供される。
Bodde här 1 natt i januari 2020

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet
Old, dirty, cold, disorganized and dismal hotel. Convenient location. For the rest, not recommended.
Bodde här 2 nätter i januari 2020

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
friendly and approachable staff. would definitely come bac
Bodde här 3 nätter i januari 2020

8/10 Bra

Richard

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
GOOD HOTEL AT A CONVENIENT LOCATION
Enjoyed my stay and the location - next to the Sanyuanchao subway station - is very convenient. One thing that requires improvement, however, is the condition of the men's locker room on floor -1. The sauna and steam bath are a very welcome amenity, which I appreciate. However, the sauna is not operating correctly and the cleanliness of the steam bath and shower stalls needs to be improved.
Bodde här 7 nätter i januari 2020

8/10 Bra

RAFAEL

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Everything great but...
Everything fine, clean and very confortable. Reception staff is beither friendly nor eager to help.
Bodde här 1 natt i januari 2020

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Smoky non-soming room
Reception more interested in chat in his phone than welcome a new guest. The hotel is non smoking but they gave me a room with smell of cigarette and with dirty in the air con exit (dark the check-in
Bodde här 1 natt i januari 2020

8/10 Bra

PUI LING

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good location
Very convenient location, the hotel is just next to the airport express / subway. It cost RMB25 and 20 minutes to/from the airport to the hotel. A shopping mall is just next to the hotel. There are a lot of restaurants but most of them were full and also many people were waiting for tables outside of the restaurants. Remember to reserve a table in advance if you don't want to wait for a long time. This hotel impressed me as there were some complimentary drinks in the fridge and the check out time was at 2pm. The room was hot but there was no cool from the air conditioner. The staff said the hotel only provides heat in winter. He asked me to open a window but it was very noisy as my room was next to the main street. Everybody has a different sense of hot or cold. It was ridiculous that the guest couldn't adjust the temperature in their room to feel comfortable.
Bodde här 1 natt i december 2019

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Renlighet
Wifi login
Struggled connecting wifi with non-Chinese mobile phone.
Bodde här 1 natt i december 2019

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Personal och service
Bodde här 5 nätter i december 2019
Svar från Catherine 24 dec. 2019
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Overall is great except the mattress is a little out of date.
Bodde här 1 natt i december 2019
Svar från Catherine 23 dec. 2019
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bra

Hoon Joo

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
공항에서 접근성이 매우 좋아요.
작년에 이어 두 번째로 이용 했습니다. 북경 수도공항에서 공항철도를 타면, 호텔까지 바로 연결되어 매우 편리합니다. 내부 인테리어도 세련되고 깔끔하여, 매우 만족 스럽습니다. 다만, 밤 늦은 시간 리셉션의 고객응대가 매우 불친절 합니다. 특히 와이파이 연결이 되지 않아 무척 불편 했습니다. 연결을 하려 하니, 중국 폰 번호를 입력해야 하는 방식 이었으며, 이에 리셉션까지 들고 내려 갔더니, 직원이 직접 폰에 입력해서 겨우 이용할 수 있었습니다.
Bodde här 1 natt i december 2019
Svar från Catherine 23 dec. 2019
Dear Hoon Joo, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okej

Verifierad resenär

Gillade: Renlighet och bekvämligheter
Bodde här 3 nätter i december 2019
Svar från Catherine 20 dec. 2019
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bra

Yee Ling

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 3 nätter i december 2019
Svar från Catherine LI 19 dec. 2019
Dear Yee Ling, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bra

Ka Wan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2019
Svar från Catherine 4 dec. 2019
Dear Ka Wan， We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet och personal och service
Bodde här 1 natt i november 2019
Svar från Catherine 3 dec. 2019
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Väldigt dåligt

German

Affärsresenär
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Room 702, card didn't work , water but no way to shower, handle broken,
Bodde här 1 natt i november 2019
Svar från Catherine 29 nov. 2019
Dear German, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okej

mcihael

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Location but that is were it all ends
The location of the hotel is great. Thats where it all stops the room was so dirty. There was so much mold in the shower my allergies ended up acting up and it caused me to get sick. The bed was so hard. We were basically sleeping on a box spring. The coffee cups had chips out of them and were never changed out. There was a cracked tile in the bathroom that was sharp you could cut your toes on. The closet had wood that was falling apart.
Bodde här 4 nätter i november 2019
Svar från Catherine 18 nov. 2019
Dear Michael, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4/10 Dåligt

BL, NYC

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
This hotel seems to be converted from a crowded apt building. Very low ceilings with dusty tiny window. The temperature control doesn't work. It is hot and very dry in the room but there was nothing I could do. Very uncomfortable to sleep in. Fortunately I only stayed for 1 night. This is the worst Novotel I have ever stayed. Will think it twice before booking another Novotel!
Bodde här 1 natt i november 2019
Svar från Catherine 18 nov. 2019
Dear BL, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bra

JOE KA LOK

Bodde här 2 nätter i november 2019

2/10 Väldigt dåligt

Hector

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2019
Svar från Catherine 13 nov. 2019
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade inte: Personal och service
Adequate for a business stay
Great location just outside airport express station and a nice nearby shopping complex. It has got a gym and a small unheated pool. The cleaning lady was friendly and efficient. Adequate for a business stay. But the attitude of the checkin receptionists was less than desirable.
Bodde här 1 natt i oktober 2019
Svar från Catherine 7 nov. 2019
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bra

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is very well located with a subway station and also to the airport train just in front of the hotel’s door. The staff is very kind and helpful and one more good tip about this location, just one block away on the out side of a shopping mall is a very good informal restaurant with excellent western food the place name is Wagas. The hotel in general is a good sleep option in Beijing.
Bodde här 2 nätter i november 2019
Svar från Catherine 6 nov. 2019
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Value for money.
Convenient location, comfortable environment, good housekeeping.
Bodde här 4 nätter i oktober 2019
Svar från Catherine 4 nov. 2019
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Fantastiskt

アトム, 東京

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
空港からアクセスがとても良く、何度も宿泊しています。
Bodde här 1 natt i oktober 2019
Svar från Catherine 4 nov. 2019
Dear アトム We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bra

Kayako

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2019
Svar från Catherine 4 nov. 2019
Dear Kayako, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Dåligt

Zhong Yuan

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
Bodde här 1 natt i oktober 2019
Svar från Catherine 29 okt. 2019
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okej

Verifierad resenär

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Great location Average condition and service
Great location Front desk staff not friendly at all Decor a bit old but kept ok Staff at restaurant are good Bathtub has very tall edge, very dangerous going in and our
Bodde här 3 nätter i oktober 2019
Svar från Catherine 28 okt. 2019
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bra

taichi

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
ロケーション、部屋が良い
ロケーションがよかった。　愛想はないが、全体的に問題ないです。
Bodde här 2 nätter i oktober 2019
Svar från Catherine 28 okt. 2019
Dear Taichi, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i augusti 2019
Svar från Catherine 21 okt. 2019
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
the staff here don't speak English and EVERYTHING seems a chore. from ice to taxis...we seem to be interrupting them surfing the web! the pool is freezing cold and the sauna almost unusable due to the fact that they use the toilet to smoke. the aircon doesn't wasn't working for the whole week.
Bodde här 7 nätter i september 2019
Svar från Catherine 9 okt. 2019
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i oktober 2019
Svar från Catherine 9 okt. 2019
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
アクセス抜群
清潔感あり、空港へのアクセスが抜群です。
Bodde här 2 nätter i september 2019
Svar från Catherine 8 okt. 2019
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär, Reste med familjen
Gillade inte: Renlighet, personal och service och bekvämligheter
It’s not like 4-star hotel. Conditions are not good enough to regard as 4-stars hotel.
Bodde här 1 natt i september 2019
Svar från Catherine 30 sep. 2019
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bra

RichardC, Southampton, UK

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is 30m from exit D of SanYuanQiao underground station which in turn is 1 stop from the Beijing airport. Staff are occasionally grumpy with patchy english. Breakfast was slighly expensive at 100 RMB (though comprehensive) so we used the local Wagas 200m away. The local Element Fresh (220m next to Wagas) is also very good for lunch/dinner though a touch expensive
Bodde här 5 nätter i september 2019
Svar från Catherine 30 sep. 2019
Dear Richard, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Fantastiskt

Zhihai

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Breakfast was great! Carpet is old and worn out.
Bodde här 2 nätter i september 2019
Svar från Catherine 24 sep. 2019
Drear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
空港線を降りてすぐなので楽です。
Bodde här 1 natt i september 2019
Svar från Catherine 23 sep. 2019
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okej

R.

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
Convenient location but not good service
Conveniently located adjacent to an Airport Express stop, but the hotel is spartan, the shower is hard to negotiate for any over 20, and front desk staff are sometimes rude and less than helpful.
Bodde här 1 natt i september 2019
Svar från Catherine 23 sep. 2019
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bra

FAI

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2019
Svar från Catherine 23 sep. 2019
Dear FAI, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Fantastiskt

WAI LUNG

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
一向品牌的質素，很好！
位置很方便，唯獨附近沒有夜市或接近旅遊區，就在三環上，地鐵站就在門外，來回機場很好。而且有升降機，方便運送行李。你知道在北京很多地鐵站都沒有升降機到地面的。整體很好！
Bodde här 1 natt i september 2019
Svar från Catherine 2 okt. 2019
尊敬的 WAI LUNG， 感谢惠赐有关下榻 Novotel Beijing Sanyuan 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启