Dear Layth,Thank you for taking the time to share your review.We are glad to hear that you enjoyed our breakfast variety. Our team works hard to provide a wide selection of delicious options for our guests. However, we are disappointed to learn about the issues you encountered during your stay. We understand that the air conditioning and room furniture did not meet your expectations, and we apologize for any inconvenience this may have caused. Our hotel is committed to providing a comfortable and enjoyable experience for all our guests, and we will take your feedback into consideration for future improvements. Regarding the teaspoons, we would like to clarify that our room service charge is standard practice for such requests. We apologize if this was not communicated clearly to you. As for the fire alarm incidents, we assure you that the safety of our guests is our top priority, and we have a dedicated team to address any issues promptly. We are sorry for any inconvenience this may have caused during your stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Cristina Parga, Guest Experience Manager

Dear Sir,Thank you for sharing your experience with us.We're delighted to hear you found our room cleanliness to be impeccable, maintaining a pristine room experience is a cornerstone of our service culture. It's also gratifying to know that our team's service met your expectations, as we strive to create a welcoming atmosphere for all our guests. We regret to hear about the pool closure and any inconvenience caused by the building work. Please rest assured that such situations are exceptional and we are committed to providing the full range of facilities, including our spectacular lake-style pool and the indoor heated pool as described in our hotel features. We appreciate your feedback on the hotel condition and room amenities, as it is crucial for us to ensure that every aspect of our guest's stay is comfortable and enjoyable.We are looking forward to welcoming you again. All the best!Begoña Orihuela, Guest Experience Manager

Dear Mr Thomas,Thank you for sharing your experience with us.We're delighted to hear that you were pleased with the room cleanliness and the overall condition of our hotel. Our team strives to provide the best room experience and we're thrilled that our efforts resonated with you. It's also wonderful to know that our services met your expectations. However, we're sorry to hear about the inconvenience caused by the unfinished pool and the noise from nearby construction. We pride ourselves on our serene tropical paradise and regret that this was not fully reflected during your stay. Rest assured, our commitment to service culture ensures that we continually seek to enhance our guest experience.We are looking forward to welcoming you again. All the best!Begoña Orihuela, Guest Manager

Dear Keith, We appreciate the time you have taken to provide us with your opinion of your stay.We're glad to hear that you found our service to be of a high standard. Our team strives to maintain a culture of exceptional service, and your feedback is a testament to their efforts. We regret to hear that there were aspects of your stay that did not meet your expectations. While we understand that construction work can be an inconvenience, we assure you that such improvements are part of our commitment to providing guests with top-notch facilities. We hope that the enhancements will elevate the room experience for future visits. Additionally, we're excited for the new opportunities that the development across the road will offer our guests, enhancing their overall stay.We look forward to the chance to host you again for a more satisfying experience,Kind regards,Begoña Orihuela, Guest Experience Manager

Dear William,Thank you for sharing your experience with us.We are delighted to hear that you appreciated the condition of our hotel. Our team strives to maintain a high standard of quality in both service and facilities. However, we regret to hear about your concerns regarding the room cleanliness and the noise from the work at the pool area. We are constantly working to ensure that our guests enjoy a serene room experience and we take your feedback seriously. Rest assured that we aim to provide a tranquil environment, even when routine maintenance is essential to uphold the beauty and functionality of our amenities.We hope to welcome you back on future occasions.Best wishes,Begoña Orihuela, Guest Experience Manager

Dear Pauline,Thank you for taking the time to let us know your opinion of your recent stay.We are truly sorry to hear that your stay did not meet the high standards we strive to uphold. While we are proud of our gastronomic experiences, we regret that our culinary offerings did not align with your personal taste. Our team is deeply committed to providing a welcoming and professional service culture, and it concerns us that you felt this was not reflected during your visit. We are always eager to enhance the room experience for our guests, and it's disappointing to learn that this aspect did not meet your expectations. The concerns you've raised are being taken seriously as we continuously seek to improve every guest's stay.We hope we can provide you with an improved stay in the future. Kind regards,Begoña Orihuela, Guest Experience Manager

Dear Mark,Thank you for taking the time to share your opinion with us.We are delighted to know that you had a pleasant stay with us.We look forward to seeing you on your next visit to our hotel. Best wishes,Cristina Parga, Guest Experience Manager

Apreciado Gabriel, Hemos estado encantados de haber podido brindarle nuestras atenciones durante estos días. Nos alegra saber que la atención de nuestro personal fue de su agrado. Lamentamos escuchar que las habitaciones no cumplieron con sus expectativas; siempre nos esforzamos por ofrecer el máximo confort y calidad, como se refleja en nuestras instalaciones que incluyen colchones Dream maker en nuestras suites Junior The Level y una selección de almohadas para garantizar el mejor descanso de nuestros huéspedes. Tomamos nota de sus comentarios sobre la limpieza y el mobiliario, y queremos asegurarle que mantenemos un alto estándar de higiene y continuamente revisamos el estado de nuestras instalaciones.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Cristina Parga, Guest Experience Manager

Cher Hicham,Nous sommes désolés d'apprendre que vous avez été dérangé par le bruit extérieur. Nous tenons à souligner que la situation que vous avez vécue est exceptionnelle et ne reflète pas l'expérience paisible que nous nous efforçons d'offrir à nos clients. Nous espérons que, malgré cet inconvénient, vous avez pu profiter de nos installations et des services de qualité que nous proposons.Au plaisir de vous revoir parmi nous,Cristina Parga, Guest Experience Manager

Dear Richard, Thank you for your review.We're delighted to hear that our welcoming staff made a great first impression and that you found your stay comfortable and clean. Our team takes great pride in ensuring the highest standards of cleanliness and guest satisfaction. It's also wonderful to know that you enjoyed our buffet dinner and breakfast, where we strive to offer a delicious fusion of Mediterranean and international cuisine to delight our guests' palates. We aim to provide excellent value and a memorable experience, so your positive feedback is greatly appreciated.We look forward to a return visit from you in the future.Best wishes,Cristina Parga, Guest Experience Manager

Dear M,Thank you for taking the time to share your review.We're sorry to hear that your experience did not meet your expectations. It is disappointing to learn of the issues you encountered with your meals and sleep quality. We strive to provide a comfortable environment, and your comments will be used to further improve our guest experience.We hope you will return for an improved experience in the future. Kind regards,Cristina Parga, Guest Experience Manager

Dear Claire,Thank you for taking the time to share your feedback.It's wonderful to hear that you found our reception area to be lovely and inviting. We strive to create a welcoming atmosphere right from the first moment our guests step in. We also appreciate your kind words about the quality of our food and are glad you enjoyed the culinary offerings. However, we're sorry to hear that some aspects of your stay did not meet your expectations. We apologize if you felt that the ambiance in the restaurant did not provide the relaxing experience we aim for. Our team usually receives high praise for their friendliness and attentiveness, and it's disappointing to hear that was not your experience. Rest assured, we value every guest interaction and will reinforce the importance of engaging with our guests warmly.We hope we can provide you with an improved stay in the future.Kind regards,Cristina Parga, Guest Experience Manager

Kære Mehran,Tak for din anmeldelse og for at dele dine oplevelser på vores hotel.Det glæder os stort at du havde et meget behageligt ophold, og at du kunne lide hotellet.Du er selvfølgelig altid velkommen tilbage på hotellet!Cristina Parga, Guest Experience Manager

Caro Roberto Marques,agradecemos a sua avaliação.Ficamos felizes em saber que você achou nosso hotel confortável e que gostou do quarto e do banheiro. No entanto, lamentamos que a qualidade da comida e a opção de tudo incluído não tenham atendido às suas expectativas. Além disso, gostaria de o informar que o plano de embarque que reservou era de pensão completa. Todas as refeições estão incluídas, mas as bebidas têm um custo adicional. Será um prazer recebê-lo novamente no futuro.Cumprimentos,Cristina Parga, Guest Experience Manager