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Recensioner av Comfort Inn Bentonville - Crystal Bridges

2.5 out of 5
Comfort Inn Bentonville - Crystal Bridges
3001 NE 11th St, Bentonville, AR

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 501 av 1005 recensioner" "
8 - Bra i betyg. 317 av 1005 recensioner" "
6 - Okej i betyg. 102 av 1005 recensioner" "
4 - Dåligt i betyg. 58 av 1005 recensioner" "
2 - Väldigt dåligt i betyg. 27 av 1005 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

james

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
breakfast was cold at 6:10 am otherwise things was ok
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Reba

Reste i grupp
Gillade: Boendets skick och faciliteter
Management has been very courageous and efficient.
Bodde här 1 natt i maj 2024
Svar från GM 14 maj 2024
Thank you for your review. We hope to see you back in the future. We here at the Comfort Inn strive to make your stay as awesome as possible.

2/10 Väldigt dåligt

Ernesto

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was dirty and it smelled
Bodde här 3 nätter i maj 2024
Svar från GM 13 maj 2024
Thank you for taking the time to give us a review. We value each and everyone of them. I will be looking into this.

6/10 Okej

Renee

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bathroom was dirty, missing lightbulbs in bathroom, tile floors were dirty, need anti slip surface in bathtub. Husband slipped getting out. Larger pillows needed. More trash cans and a full length mirror. Ice machine and jacuzzi did not work, also no plug for the tub. Front desk people were awesome.
Bodde här 1 natt i maj 2024
Svar från GM 13 maj 2024
Thank you for taking the time to review. We value each and everyone of them. We are sorry we did not meet your expectations in some area's. We will do our best to have the issues at hand resolved.

10/10 Fantastiskt

Carly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were in the Bentonville area for a wedding and this hotel was a great choice. It was clean and convenient to everything we needed to get to. Staff was friendly, check in and out was easy and it had plenty of space for my small family. I would recommend and stay again if in the area!
Bodde här 2 nätter i april 2024
Svar från GM 30 apr. 2024
Thank you for taking the time to review. We value each and everyone of guest. We hope to see you all back in the future.

10/10 Fantastiskt

Jill, Orange Beach

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från GM 30 apr. 2024
Thank you.

8/10 Bra

Dwight

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från GM 30 apr. 2024
Thank you for taking the time to give us a review. We value each and everyone of our guest.

10/10 Fantastiskt

Angela, Saint Louis

Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Nima, Wilmington

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great value for the price and very nice staff.
Bodde här 1 natt i april 2024
Svar från GM 22 apr. 2024
THANK YOU FOR TAKING THE TIME TO REVIEW. WE WOULD LOVE TO HAVE YOU BACK IN THE FUTURE.

6/10 Okej

Kristy

Reste med familj och småbarn
Pool out of service. Room was clean.
Bodde här 1 natt i april 2024
Svar från GM 22 apr. 2024
THANK YOU FOR TAKING THE TIME TO REVIEW.

6/10 Okej

Hollie

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The room was clean, but they were remodeling and there were areas that were run down.
Bodde här 2 nätter i april 2024
Svar från GM 22 apr. 2024
THANK YOU FOR TAKINGN THE TIME TO REVIEW. WE VALUE EACH AND EVERYONE OF OUR GUEST.

6/10 Okej

Cheryl

Bodde här 2 nätter i april 2024
Svar från GM 13 maj 2024
Thank you

10/10 Fantastiskt

KRISTI

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från GM 16 apr. 2024
Thank you for taking the time to review. We value each and everyone of our guest. We hope to see you back in the future.

8/10 Bra

Herbert, Germantown

Bodde här 2 nätter i april 2024
Svar från GM 13 maj 2024
Thank you

4/10 Dåligt

RENEE ROZE

Gillade inte: Boendets skick och faciliteter
Pool and hot tub not available which is why I picked this location.
Bodde här 2 nätter i april 2024
Svar från GM 10 apr. 2024
Thank you for taking the time to give us a review. Here at the Comfort Inn we value our guest opinions. We are striving to have the repairs on the pool and spa completed this week. We would love to have you back in the future.

10/10 Fantastiskt

Stacey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Could use more parking areas
Bodde här 2 nätter i mars 2024
Svar från GM 4 apr. 2024
THANK OU FOR TAKING THE TIME TOP REVIEW. WE APPRECIATE IT.

8/10 Bra

Jake, Prairie Village

Bodde här 1 natt i mars 2024
Svar från GM 22 apr. 2024
THANK YOU FOR TAKING THE TIME TO REVIEW.

8/10 Bra

Janet

Bodde här 1 natt i februari 2024
Svar från GM 25 mars 2024
THANK YOU FOR YOUR STAY HERE AT THE COMFORT INN.

10/10 Fantastiskt

John

Bodde här 1 natt i februari 2024
Svar från GM 22 mars 2024
Thank you for stay at the comfort inn.

10/10 Fantastiskt

ANDREW

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från GM 22 mars 2024
Thank you for staying at the Comfort Inn

8/10 Bra

Kenneth

Reste med sin partner
Gillade: Personal och service
Was very close to Memorial Park where we spent most all our time. It’s under renovation now so our whole hallway was being worked on it seemed. Don’t know that anyone was on that wing other than us. Room was spacious and comfortable. Fan vent was noisy all night due to wind. It was a good place for our stay.
Bodde här 3 nätter i februari 2024
Svar från GM 22 mars 2024
Thank you for taking the time to give us a review. We value our customers very much. We are almost done with renovations and would love to have you back in the future. The Comfort Inn Team

10/10 Fantastiskt

Catherine

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Vacation
Bodde här 2 nätter i februari 2024
Svar från GM 6 feb. 2024
Thank you for taking the time to review. We would like to have you back in the future. We strive to take care of each and everyone of our guest.

10/10 Fantastiskt

Judy

Reste i grupp
Gillade: Bekvämligheter och boendets skick och faciliteter
Great price, clean and helpful staff
Bodde här 1 natt i januari 2024
Svar från GM 29 jan. 2024
THANK YOU. WE WOULD LOVE TO HAVE YOU BACK IN THE FUTURE.

4/10 Dåligt

Crystal

Reste med familjen
Gillade inte: Renlighet
Too much construction going on. No ice available on any floors. No pool. I feel like you should post that on the website.
Bodde här 3 nätter i januari 2024
Svar från GM 29 jan. 2024
WE APOLIGIZE FOR THE INCONVIENCECE. WE ARE WORKING HARD TO FINISH UP ALL RENOVATIONS AT THIS TIME.

4/10 Dåligt

Kristen

Reste med familjen
Gillade inte: Renlighet och bekvämligheter
Put us on a floor that was under construction had to walk by construction items rooms that were open with a bunch of junk in them. There were extension cords on the floor. The pool was also down nothing was said about this before booking. Our room was dirty. After complaining, they moved us to the fourth floor which had no construction. Never replaced anybody on the third floor. Windows on the outside the building are boarded up on the upper floors as well. Would not stay at this hotel again.
Bodde här 2 nätter i januari 2024
Svar från GM 23 jan. 2024
we are so sorry for the inconvenience. We are striving to complete all construction as fast as we can.

2/10 Väldigt dåligt

Douglas, Bella Vista

Reste med familjen, Reste med sin partner
Gillade inte: Bekvämligheter
Major remodeling underway plus pool& hot tub out too!
Bodde här 3 nätter i januari 2024
Svar från GM 23 jan. 2024
We are very sorry for the inconvenience. We are working very hard to have all issues fixed as fast as we can.

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Poor choice
Attived at hotel to find pool was out of order was sent to a neighboring comfort inn, choice hotel. Check in was good staff was friendly , but 1st room had toliet lid broken, so they sent us across the hall to a diffent room, and it also had a broken toliet handle and also no hot water,definitely a poor choice.
Bodde här 1 natt i januari 2024
Svar från GM 8 jan. 2024
I am so sorry to hear this. I will be looking in to this issue. Your review is much valued and I hate to hear your stay with us was not good. I will do my very best to have all issues fixed.

6/10 Okej

Deborah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We made an online reservation. When I tried calling the hotel to make sure it had been received, the phone rang busy or just rang and never answered for hours. The lack of communication made me nervous, so we decided to go in person. The front desk lady was crabby apparently due to a mess in a room...? She did not apologize for the lack of phone answering, and insisted that the number worked by having me call the number--but it hadn't done that for 3 or 4 hours!? In the morning, the next counter person was fine. There was alot of remodeling going on. Anyways, our room was wonderful! The breakfast was also good. I would return to this hotel.
Bodde här 2 nätter i december 2023
Svar från GM 8 jan. 2024
I do apologize for the inconvenience you had to deal with. Your feed back is very much appreciated. We value each and everyone of our guess. Thank you for taking the time to let us no. We would love to see you back in the future.

8/10 Bra

Mary

Bodde här 3 nätter i december 2023
Svar från GM 8 jan. 2024
Thank you

6/10 Okej

Gene

Reste med sin partner
Average
Bodde här 1 natt i december 2023
Svar från gm 5 jan. 2024
thank you

4/10 Dåligt

Tom

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Disappointed
This Hotel did not reflect the way it was described online, some of the amenities offered were not true… no soaking tubs and the pool was closed. They also did not reveal that they had a water leak and had major renovation going on. Our room was not affected but the hallway to get our room was. There was construction debris and plastic on the carpet. Fortunately there was no workers there during our stay.
Bodde här 2 nätter i december 2023
Svar från GM 5 jan. 2024
We are so sorry to hear this. We are working hard to get issues fixed. Thank you for the review. We value everyone's review.

6/10 Okej

Malcolm

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Double charge
I was charged twice. The person didn’t use my hotels.com check in and manually added me and did a separate charge. When I checked out and tried to get it resolved he told me he didn’t know how to fix it. I will either have to call to get this fixed since I had a flight and had to leave or will dispute the charge with Visa
Bodde här 2 nätter i december 2023
Svar från GM 4 jan. 2024
I was out of office but will look into this right now. Thank you for letting me no.

6/10 Okej

Afton

Bodde här 2 nätter i december 2023
Svar från GM 6 feb. 2024
Thank you for taking the time to write a review. We strive to meet each and everyone of our guest needs. We hope to see you back in the future.

6/10 Okej

Daniel

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från GM 4 jan. 2024
Thank you

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från GM 4 jan. 2024
Thank you

10/10 Fantastiskt

Richard, North Fort Myers

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Barbara and staff are incredibly service oriented. Staff went out of there way to tend to my wife during this difficult trip.
Bodde här 3 nätter i december 2023
Svar från GM 4 jan. 2024
Thank you

10/10 Fantastiskt

Penny

Bodde här 2 nätter i november 2023
Svar från GM 4 jan. 2024
Thank you

6/10 Okej

Anne

Reste med familj och småbarn, Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Everything was fine. The room was a good size and parking, check-in, etc was convenient. The one unhappy surprise was that we thought we were getting two queen beds as advertised, but they were clearly doubles! We were somewhat cramped in them and were happy to get back to out queen bed at home. Despite the beds, we had a pleasant stay.
Bodde här 2 nätter i november 2023
Svar från GM 4 jan. 2024
In am so sorry to hear this. I do appreciate the review. We do hope you come back in the future and see us.

4/10 Dåligt

CHRIS

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The staff with the exception of Kayla was unhelpful. The breakfast and bath towels were of poor quality. Many of the rooms by us were under repair from water damage. That’s not the hotel fault but we were right in the middle of those roomss. I wouldn’t stay there again
Bodde här 4 nätter i november 2023
Svar från GM 4 jan. 2024
I am so sorry to hear this. I will be looking into this. Thank you for the review.

4/10 Dåligt

fred

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Property is under construction with plastic covering floors and sheet rock, adverised pool is under repair and not available. Worst, was charged more than what expedia site liisted.
Bodde här 2 nätter i november 2023
Svar från GM 20 nov. 2023
Thank you for taking the time to write us a review. We do appreciate each and everyone. I do apologize for the construction and hope to be done soon. I will be looking into your stay and see about being charged more. We hope to see you in the future. The Comfort Inn team

10/10 Fantastiskt

Palmetta

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Information missing about renovation
Hotel is under renovation which I wasn’t aware of before booking. Our room looked to have been updated. Comfortable and quiet. Pool area was closed and under repair. Also something I was unaware of before checking in. I had been hoping to use the hot tub when I booked. I did have a nice room, hot breakfast, and friendly service.
Bodde här 1 natt i november 2023
Svar från GM 20 nov. 2023
Thank you for taking the time to leave a review we do appreciate it.

8/10 Bra

Dwayne

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Some water damage to rooms, so clean up currently going on in some rooms so have to walk thru some mess in hall, but they have done a good job to keep it clean as possible.
Bodde här 1 natt i november 2023
Svar från GM 15 nov. 2023
Thank you so much for your review. We appreciate it and hope to see you in the future.

2/10 Väldigt dåligt

Michael

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was like a scene from a horror. After finding my room, I decided I did not feel safe and decided to leave and stay somewhere else. I had planned (and paid) for a two night stay, but left immediately after seeing the state of the long dark halls and my room.
Bodde här 2 nätter i november 2023
Svar från GM 15 nov. 2023
I am so sorry that you had this experience here at the Comfort Inn. We are truly sorry about the construction going on and hope to have it fixed as soon as possible. Thank you for the review we do appreciate it. We hope you have a change of heart in the future and come back and see us.

10/10 Fantastiskt

Jane

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från GM 13 nov. 2023
Thank you

6/10 Okej

Phyllis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
An average property. The staff was helpful & friendly.
Bodde här 2 nätter i oktober 2023
Svar från GM 30 okt. 2023
Thank you

8/10 Bra

Kimberly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They had construction going on and still made stay ok. Close to Crystal Bridges Museum and downtown. Breakfast was great. Staff was friendly and accommodating.
Bodde här 2 nätter i oktober 2023
Svar från GM 30 okt. 2023
Thank you we hope to have you back

10/10 Fantastiskt

Kathy

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great War Eagle Stay
Even though there were renovations going there were not a lot of mess or smell from the paint or carpeting. The hotel was quiet and easy to get to.
Bodde här 2 nätter i oktober 2023
Svar från GM 30 okt. 2023
Thank you Hope to have you back

10/10 Fantastiskt

Karen

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
They were having water problems when we were there. The pool was closed and the hallway was covered in plastic. Otherwise it's a nice hotel. Good breakfast, friendly staff.
Bodde här 2 nätter i oktober 2023
Svar från GM 30 okt. 2023
Thank you for your review we appreciate it. We hope to have you back soon.

6/10 Okej

Janet

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Don't Stay Here Until they fix damage
This property should have closed. They were flooded. Multiple rooms on my floor being dried out for restoration. Plastic on all carpeted areas. Pool drained and closed. I bookwd this property because it is near the attraction i came to see AND has a pool. The room was adequatebut the tv was mounted very high up and very crooked. So i guess they had to get electronics away from wetness. A woman I met at breakfast told me their phone in room rang all night-
Bodde här 1 natt i oktober 2023
Svar från GM 16 okt. 2023
We are sorry to hear your stay here at the Comfort inn was not very good. We are expecting to have all rooms up and going in the near future. We appreciate your feed back.

4/10 Dåligt

Kathy, Wichita

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 3 nätter i oktober 2023
Svar från GM 30 okt. 2023
Thank you for your review it is appreciated.