The property is elegant yet has a casual, relaxed feel. The staff was friendly, patient, and always available to provide advice and assistance. The food served was excellently presented and the options seemed endless. The location was perfect, within walking distance to city central, the information center; where you can book all your excursions, and all the shopping. The steam room and sauna were clean, as well as the rest of the facility. Staying here made our trip to Bergen even better. There is no laundry service available from Friday to Monday and they do not have laundry facilities as Expedia included in the description; being the only set back we encountered with this property. It was a half mile walk to the nearest laundromat and expect to be there for awhile.