"booked a single room for two nights. I stayed in room number 100 and had a 90 bed set in a corner and a view from the window right into a wall. Nothing like the room I had booked on the website. There was a smell of mold in the room and urine in the toilet.
I went down to reception after the first night to ask to change rooms and told about the smell. received a reply from the reception who spoke to the hotel manager who told me that the smell is due to the fact that they have just repainted the room and changed the carpet and that they will not arrange a new room for me. Which was a lie because the room was neither repainted nor had a new carpet and I can tell the difference in urine, mold and paint. Poor service from reception and manager but the friendly woman working at breakfast was phenomenal. I will visit beautiful Shrewsbury again but never the Prince Rupert Hotel."
