Hotell nära Bice-Ferguson Museum

“Maid left our door open, we had items taken and have had zero follow up from the hotel nearly 4 days later. When reported to the front desk staff, she was rude and unhelpful- seemed to care O%. I have had to email and call corporate to even find out what the policy is for this. Terrible customer service from the front desk- had she handled things better and shown any concern for over 2k in missing property, I’d not have been as mad. We stay Mariotts all the time and this hotel was poorly...

“The staff was friendly, the breakfast was satisfactory. The cleanliness of the room (bathroom) was suspect. The tv was outdated and the controller was complicated and aged.”

“We had a two day stay. Checking in was pretty easy. Our room had to see better days. The mattress had stains on it, the ceiling looks like something exploded on it and walls looked like they were in the middle of taking down wall paper. The bathtube/shower had rust. The beds were somewhat comfortable.”

“På genomresa med min kompis för att hämta min hund i Clarksburg. Hotellet var rent och trevligt med vänlig öppen personal. Sköna sängar! Gratis kaffe och frukt och med amerikanska mått, en fin gratis frukost. Den enda nackdelen var att det inte var så nära till Clarksburg som vi hade fått uppfattning om.”

“Overall good property. It has some wear but was very clean. Had nice outdoor ammenities but was not really a focal point. Could be tidied up. Pet friendly is huge plus and those with dogs were respectful of others. Oddly, we ended up with an accessible room. The bathroom was accessible in terms of grab bars and plenty of space in the bathroom. This was not a lowered sink but could probably work for a person using wheels. The door bell, however did not work. The dining table would have to move...

“Nice stay.. the outside entry door had a few problems..”

“Reserved a king room. Arrived to be told and then were available because housekeeping didn't clean any single rooms today. Offered a double Queen which we had to take because I was too tired to look for anything else. I'm not sure there was an apology. When we got to the room. There was a pair of socks under the edge of one of the beds. And there were some black hairs on one of the beds. The bathroom wall had lots of nicks in the paint. The lobby is beautiful.”

“Nice place to stay”

“Fint och rent! Trevlig personal! Kommer bo där igen om jag kommer till Fairmont! ”

“The hotel was clean but more so the staff was very friendly and helpful. Kind service goes a long way!”

“It was great! Clean and comfortable!”

“Clean room, helpful staff”

“👍”

“The pool was not working when we got there, that was a huge disappointment since we chose between two hotels with pool. We had problems with Wi-Fi and had a flooding in our toilet. The front desk solved all issues for us but it was also inconvenient. It’s a good hotel but we had a bad day. ”

“The room was large and comfortable. The toilet after flushing ran forever. Noisy neighbors and we could hear everything. We had low expectations for breakfast and the hotel was lower. They could offer a little fresh fruit and cheese.”

“Stayed for a week, loved the room. No complaints, would stay again if I’m ever in the area! 10/10 recommend.”