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Recensioner av Embers Lodge and Cabins

3 out of 5
Embers Lodge and Cabins
40229 Big Bear Boulevard, Big Bear Lake, CA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 129 av 226 recensioner" "
8 - Bra i betyg. 54 av 226 recensioner" "
6 - Okej i betyg. 23 av 226 recensioner" "
4 - Dåligt i betyg. 12 av 226 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 226 recensioner" "

8,6/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

8/10 Bra

Lorena

Reste i grupp
Gillade: Renlighet
Gillade inte: Bekvämligheter
No toilet paper had to buy some
Bodde här 2 nätter i april 2024
Svar från Arlene 2 maj 2024
We are sorry to hear that. You could have come to the office to let us know. We would have been more than happy to give you some, plus extra since you were in the big cabin.

10/10 Fantastiskt

Eduardo

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Front desk lady was friendly and helpful, the cabin was clean and spacious. The facility was also spacious and clean.
Bodde här 1 natt i mars 2024
Svar från Arlene 1 maj 2024
Thank you so much. We are so happy that you enjoyed your stay. :)

10/10 Fantastiskt

Danielle

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We visited during a quite time so it was very peaceful. The room was very clean and comfortable. We walked to nearby restaurants and shops. We looked forward to having a fure since we had a fireplace but too much smoke came out so we ended up not having a fire. Shower head was very high which made for a difficult shower but it was removable. Would definitely stay again!
Bodde här 2 nätter i april 2024
Svar från Arlene 28 apr. 2024
Thank you so much Danielle. So, sorry about the fireplace issue and the shower issue. We are happy that you enjoyed your stay! :)

10/10 Fantastiskt

Mazen

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The whole family enjoyed the stay. We had the two story cabin with a balcony.
Bodde här 1 natt i mars 2024
Svar från Rachel. 1 apr. 2024
Mazen,Thank you so much. We're so happy that you and your family enjoyed your stay! :)

8/10 Bra

Dennis A

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay at the Ember Lodge. The rooms and living spaces were nice clean and decently comfortable. The staff on property was friendly and kind. I did NOT like the check-in time of (4pm), which was way too late for the rate I was charged. That was unacceptable and inconsiderate. I will think twice before lodging again here.
Bodde här 1 natt i februari 2024
Svar från Rachel. 21 feb. 2024
Hi Dennis,I'm glad to hear that you enjoyed your stay + accommodations. I'm sorry to hear that you were annoyed with the check-in time. Check-in at most locations in Big Bear is 4pm. It give the cleaners time to turn over the room/cabin before the next guest; especially on a holiday weekend. Your cabin was available around 1pm. You were more than welcome to give us a call and find out what the earliest check-in time was. As for the rate you paid; we had a last minute cancellation, so you booked our last cabin during the busy holiday weekend.Hope you had a great weekend, nonetheless.

10/10 Fantastiskt

Christina

Bodde här 2 nätter i januari 2024
Svar från Rachel. 21 feb. 2024
We're glad you enjoyed your stay.. Thank you for your feedback.. :)

10/10 Fantastiskt

Stacy

Gillade: Renlighet och boendets skick och faciliteter
Cute place. Nice staff.
Bodde här 2 nätter i december 2023
Svar från Rachel. 21 feb. 2024
We're glad you enjoyed your stay.. Thank you for your feedback.. :)

10/10 Fantastiskt

Steven

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i november 2023
Svar från Arlene 23 nov. 2023
Thank you so much for your feedback.

2/10 Väldigt dåligt

Hyun, Lancaster

Bodde här 1 natt i november 2023
Svar från Rachel. 2 jan. 2024
Hi Hyun,Thank you so much. We hope to see you again in the near future. Happy New Year to you & your family. :)

8/10 Bra

Ernie

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Rachel. 3 nov. 2023
Hi Ernie- Thank you for your feedback.

10/10 Fantastiskt

George

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Loved it!
Bodde här 1 natt i oktober 2023
Svar från Arlene 21 okt. 2023
Thank you so much for your feedback. We are so glad that you loved it here. :)

10/10 Fantastiskt

DAVID

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful
Bodde här 1 natt i oktober 2023
Svar från Arlene 7 okt. 2023
Thank you so much David for your positive review. I'm happy you enjoyed your stay. It was so nice meeting you. :)

10/10 Fantastiskt

Claudia

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The cabin is super cozy with many nice details. Well equipped with fridge, microwave, coffee maker. The road sign and some of the cabins look a little worn and do t let in how nice the inside is. Beds are quite soft. All in all great little place.
Bodde här 1 natt i augusti 2023
Svar från Arlene 10 aug. 2023
Thank you so much Claudia for the positive review. We appreciate it so much. :) .

10/10 Fantastiskt

Aidan

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Adorable little cabins. Excellent stay for the value
Bodde här 1 natt i juli 2023
Svar från Arlene 9 juli 2023
Thank you so much Aidan. We are so happy to hear you enjoyed your stay.

10/10 Fantastiskt

Chad

Bodde här 1 natt i juni 2023
Svar från Rachel. 14 juni 2023
Hi Chad - thank you for the positive review. We appreciate it so much.. :)

8/10 Bra

Robert

Reste med familjen
Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i april 2023
Svar från Maureen 11 apr. 2023
Thank you so much for your feedback. We hope you enjoyed your stay! :)

10/10 Fantastiskt

Laurie

Bodde här 1 natt i april 2023

10/10 Fantastiskt

Peter

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Mountain charm!
Bodde här 1 natt i april 2023
Svar från Arlene 6 apr. 2023
Thank you so much for your feedback. We hope you enjoyed your stay! :)

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Heating system needs an update
The place is clean. Our first room the heater wasn’t working and the high was about 30 that day do the room was freezing. They called a repair guy quickly. When it didn’t fix they were very nice about giving us a new room and upgrade at no extra charge. That room had two heaters. One worked well. We couldn’t get the other one to turn on until the morning. There was plenty of hot water. Their heating system needs an update.
Bodde här 1 natt i mars 2023
Svar från Arlene 27 mars 2023
Thank you for your feedback.

10/10 Fantastiskt

Carlos Roberto

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Esperando mi devolución
Tuvimos que irnos por que venia una tormenta de nieve, estoy en espera de que me devuelvan la noche que no use
Bodde här 2 nätter i mars 2023
Svar från Arlene 1 maj 2024
Gracias por la buena reseña. Le reembolsamos la mañana siguiente después de que se fue.

8/10 Bra

Fumiko

Gillade: Renlighet och bekvämligheter
Bodde här 2 nätter i januari 2023

8/10 Bra

Melanie

6/10 Okej

Adriana

Reste med familj och småbarn
The bunk beds had blankets with long hair and the heating at the cabin did not work and it was very cold

8/10 Bra

Richard

Reste med familjen
Gillade: Renlighet
The mattress was a little too soft, but otherwise it was all fine.
Bodde här 2 nätter i december 2022

8/10 Bra

Verifierad resenär

Gillade: Renlighet
Too much smoke from other cabins fireplaces
The stay was great other than the strong smoke smell from the other cabins. I originally thought it was from our fire place but we put it out and removed the wood from our room and the Smokey smell would come back stronger on and off through the night and just to be sure I went outside and noticed both cabins next to us had their fireplaces lit. That was the only negative of the cabin
Bodde här 2 nätter i december 2022

8/10 Bra

Jonathan

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Cute small rooms, friendly helpful staff. Working fireplace but must bring or buy firewood.
Bodde här 2 nätter i november 2022
Svar från Rachel. 3 dec. 2022
Thank you for your feedback.

10/10 Fantastiskt

Jennifer

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
It was super cute and clean ! It had all the amenities you need (fridge , microwave , coffee machine, ironing board/iron) bathrooms are stocked with clean towels they even have a fire place inside the rooms and you can purchase wood and fire starters in the lobby. Check in was smooth and they were very friendly definitely will come back ❤️
Svar från Rachel. 28 nov. 2022
Hi Jennifer- thank you so very much for the positive review. We appreciate your business and hope to see you again in the near future! :)Happy Holidays!

10/10 Fantastiskt

eddie

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
It was amazing hotel good customer service
Bodde här 1 natt i november 2022
Svar från Maureen 26 nov. 2022
We are so happy you enjoyed your stay Eddie.We appreciate your feedback.Hope to see you again soon.MaureenEmbers Lodge & Cabins

10/10 Fantastiskt

Daniel

Bodde här 1 natt i oktober 2022
Svar från Arlene 10 okt. 2022
Thank you so much for your feedback. We hope you enjoyed your stay! :)

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Good.
Bodde här 1 natt i augusti 2022

8/10 Bra

Scott

Gillade: Renlighet och rummets bekvämlighet
Nice place for the money
Nice place, a little dated but a good value
Bodde här 1 natt i augusti 2022
Svar från Rachel. 5 aug. 2022
Thank you for your feedback.. :)

10/10 Fantastiskt

Tim

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Clean, safe, quite & easy parking close to unit
Bodde här 2 nätter i juli 2022
Svar från Rachel. 5 aug. 2022
Thank you so much for your feedback. We hope you enjoyed your stay! :)

6/10 Okej

Larry

Gillade: Renlighet
Not A Favorite
The place is quaint but really needs to be renovated. No A/C was a surprise. With windows open one hears traffic all night. Ceiling fan needs its separate light switch. Room is overall dark. The bed was extra firm, and although I like a firm bed, this one was FIRM.
Bodde här 1 natt i juli 2022
Svar från Rachel. 5 aug. 2022
Thank you for your feedback..

4/10 Dåligt

Cathy

Disappointing Selection
We chose this motel based on the Hotel.com ratings. What the heck people!? This Lodge is on noisy BB Blvd, the property is unkept the room although ADA listed, was crowded and a wheelchair would be difficult to manuever. Off street parking, yes, but again, no HC space and far from room for someone with a disability. The decor was cabin trendy, room was dark and had a strong fireplace smell. The ceiling fan / light chain was disfunctional and could not be used independently. On the plusbside, the office staff was friendly and effecient.
Bodde här 1 natt i juni 2022
Svar från Rachel. 12 juli 2022
Hi Cathy- thank you for your feedback. I have mentioned your concerns to management.

4/10 Dåligt

Jody

Reste i grupp
Gillade inte: Renlighet och rummets bekvämlighet
Pass On This One
Very disappointed by this place. Has so much potential but has not been kept up well. Needs a lot of cleaning and updating. Old everything. Feels dirty. Didn’t want to even walk on the floors. Bathrooms are so small could barely sit on the toilet without hitting my knees or head on the wall. No place to put anything either. Very poor use of space as well. The outdoor area is in need of some TLC as well.
Bodde här 2 nätter i juni 2022
Svar från Rachel. 24 juni 2022
Hi Jody- We are planning to do some upgrades. I have mentioned your concerns to management. Thank you for your feedback..

10/10 Fantastiskt

Elizabeth

Bodde här 1 natt i maj 2022
Svar från Rachel. 4 maj 2022
Thank you so much, Elizabeth. We are so happy you enjoyed your stay! We hope to see you again in the near future! :)

10/10 Fantastiskt

JENN

Gillade: Renlighet och rummets bekvämlighet
Great stay!
Loved this place and great customer service!
Bodde här 2 nätter i mars 2022
Svar från Rachel. 29 mars 2022
Hi Jenn, Thank you so much. I'm so glad to hear that you enjoyed your stay.. :) We hope to see you again in the future! :)

10/10 Fantastiskt

Chance

Bodde här 1 natt i mars 2022
Svar från Embers Lodge Staff 14 mars 2022
Good Morning Chance, Thank you for the great review. We are glad you enjoyed your stay and hope to see you again in the future!

10/10 Fantastiskt

Sabrina

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i mars 2022

2/10 Väldigt dåligt

Osvaldo

Bodde här 2 nätter i februari 2022
Svar från Rachel. 26 feb. 2022
Hi Osvaldo- I'm sorry to hear that you did not enjoy your stay! Can you please provide us a little more information on why you gave us a low score? No communication throughout your stay. If there were any issues, i wish you would of addressed them & we would of handled it immediately.

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
We loved staying at this cabin. It was spacious and cozy. It was perfect for our family ski trip.
Bodde här 2 nätter i februari 2022
Svar från Rachel. 22 feb. 2022
Thank you so much for the positive review. We are so happy you & your family enjoyed your stay! :) We hope to see you all again in the near future! :)

8/10 Bra

Basant

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice location, a cute spot and budget friendly.
Bodde här 1 natt i februari 2022
Svar från Arlene 17 feb. 2022
Thank you so much for your feedback. We hope you enjoyed your stay.

10/10 Fantastiskt

Santos

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Quiet and great location
Bodde här 2 nätter i januari 2022
Svar från Arlene 1 feb. 2022
Thank you so much for your feedback. We hope you enjoyed your stay.

10/10 Fantastiskt

Adan

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Nice cabins!
The cabin was amazing It had everything we need. Super clean and well maintain
Bodde här 2 nätter i januari 2022
Svar från Arlene 10 jan. 2022
Thank you so much for your feedback. We are happy to hear that you enjoyed your stay in our cabin.

10/10 Fantastiskt

William

Gillade: Renlighet och rummets bekvämlighet
A night in the mountain
Nice and cozy. Great atmosphere
Bodde här 1 natt i december 2021
Svar från Arlene 4 jan. 2022
Thank you so much for your feedback.

8/10 Bra

SONG

Bodde här 1 natt i december 2021

10/10 Fantastiskt

Max, long beach

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Cozy cabin room perfect for a family day I. The snow!
Bodde här 1 natt i december 2021
Svar från Arlene 4 jan. 2022
Thank you so much for your feedback. I'm happy to hear you liked the cabin and enjoyed your stay.

10/10 Fantastiskt

yvette

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Wonderful cabin! Clean. Sweet staff. Met all of our needs. Thank you ❤️
Bodde här 1 natt i december 2021
Svar från Arlene 17 dec. 2021
Thank you so much for your feedback. We hope you enjoyed your stay.

10/10 Fantastiskt

Lilyyy

Bodde här 1 natt i november 2021

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent place and service.
Bodde här 1 natt i november 2021
Svar från Arlene 21 nov. 2021
Thank you for your feedback. We hope you enjoyed your stay.