4/10 Dåligt
Gary
Reste med sin partner
23 sep. 2025
Big Bear was a lovely place to visit but it was let down by our experience with Sleepy Hollow Cottages. The process for registering was to fill in an online form after which the property sends the code for entry, email etc. By the day before, the email with the link had not arrived. I phoned the property but couldn’t get through, just an answerphone. Then had to email via internet AND Expedia. The person I dealt with could not find the booking reference.
Eventually sent me a message with the link, which did not work, so I had to enter three lines of letters and numbers manually. Only to discover that the website still did not recognise the booking. Eventually I was given the relevant codes manually and we got into the property okay but the process was very stressful.
The property was okay and floors, bedding and the like were clean but windows etc really needed a deep clean. The interior of the property was showing definite signs of age lumps missing from the bath surface for example Everything did work though.
Shame really as with a bit of TLC this could be a great venue.
Gary
Bodde här 3 nätter i september 2025