6/10 Okej
Aimee R.
10 juli 2025
Great House, host, not so much...
The house is great, but getting the host to give basic check-in info and documents to sign were not timely, in fact, we never did sign anything and having stayed in Big Bear many times, we know the signed city ordinance papers are a must. we finally got the code to get into the house, 15 minutes before check-in, as we were in the driveway wondering if this was a scam. Normally, check-in info is sent days before, giving peace of mind. Vrbo sent a message days before saying to get ready for my trip and that if we hadn't received check-in info, contact the host. The host asked for my email through the vrbo messaging but it came up as dashes and instead of letting me know immediately, he didn't. I just kept waiting and waiting until the day before and then I called Jose, who assured me everything was fine he'd send everything over. He didn't.We requested an early check-in at 2 instead of three. After calling and texting him while in the driveway, he let me know at 2:45 that we could check in, and he texted me the code to get in. My husband was actually looking up other properties as we waited, unsure. although we liked the house, it was stressful to be so uncertain of a rental the days leading up and I think Jose has lost sight that this maybe his business, but it's people's vacations he's being so nonchalant about. Also, there are only two bath towels, so bring your own. A blower would do wonders for the property grounds and half the jets don't work in spa.
Aimee R.
Bodde hÀr 2 nÀtter i juni 2025