Dear Robert, Thank you for such a great review. We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. It would be an absolute pleasure to welcome you again in the future. Best regards, Juan Sánchez Zabala, Director

Thank you for your feedback

Dear Mikael, thank you for such a positive feedback. We are delighted to know your stay with us was perfect. We hope to have the opportunity to host you again son. Best regards, Management Team

Dear Mr Marten, thank you very much for taking the time to share your thought after your stay in our Barceló Bilbao Nervión. We love to hear your stay with us was perfect. We will be happy to be able to host you again soon. Best regards, Management Team

Dear guest, We would like to thank you for the time you have spent on sharing this fantastic review. Moreover, we are happy to read that you like the cleanliness of the hotel. We strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expwrience in any hotel. Once again thank you for writing your opinion and we look forward to serving you again in the future. Best Regards, General Manager

Dear Casey, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Bilbao Nervión. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We are deeply sorry to hear that certain aspects of your stay did not meet your expectations. We regret any inconvenience you faced regarding our digital platforms and climate control in the rooms, please be informed that we are taking action in both issues. Our intention is always to provide a seamless and comfortable experience, and we apologize if this was not the case during your visit.We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We want to inform you that the room service menu is on your bedside table and you can request it either through our Barceló application or by calling directly to our restaurant through the phone number shown on the TV and elevator. On a positive note, we are pleased to know that you found our rooms to be clean. Cleanliness is a top priority for us, and we are glad that this aspect of your stay was satisfactory. Thank you for recognizing our efforts in maintaining our high standards of hygiene and comfort.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,María De la Cruz, Assistant Manager

Dear Janet,Thank you for your positive feedback.We're thrilled to hear that our staff's assistance met your expectations and that you enjoyed the dining options at our restaurant. It's wonderful to know the cleanliness of your room was up to the mark, reflecting our commitment to providing a spotless environment for our guests. Additionally, we're glad that the amenities provided contributed to making your stay enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Carlos Limones, Subdirector