Hotell nära Biltmore Park Town Square

“I rarely leave negative reviews, but my customer service experience with Hilton Asheville Biltmore Park was extremely disappointing. July 17, I received a call informing me that my reserved room had a water issue and that I would be relocated to another hotel. I was assured that, because of the inconvenience, my entire three-night stay would be reimbursed. I was also told that I would receive all of the details by email. Unfortunately, after landing in Asheville with my young child, I had not...

“After finding this spot online I knew it was gonna be perfect unfortunately the day before there was an AC issue with our Airstream and no other units available John went out of his way to be sure we weren’t disappointed and our vacation wasn’t ruined he took time out of his family’s vacation to find us similar accommodations to keep everything on track we spoke til late in the night to be sure everything was seamless he did everything to make sure it was took care of changing the original...

“k”

“Great location. Nice amenities. Great staff.”

“Great location, great staff. One elevator out of service, hot water very slow to get to rm 300 (end of hall), soft pillows. None of these issues are deal breakers. If I return to the area I would stay again.”

“Nice hotel and close to airport. However they said it had a free airport shuttle, but it does not. So keep this in mind if you need the service.”

“Good stay. Only downer was the conditioner dispenser in the shower was empty. Was only there one night, and was in a hurry, and no conditioner”

“Easy to get to many things from here! Enjoyed our stay! Would def stay here again!”

“Rooms were clean and overall good experience. Breakfast was basic but no issues”

“Air conditioning unit was very loud and distracting. The staff were excellent and accommodating.”

“I have stayed here three times, although last time was a few years ago. Staff was extremely helpful and room appeared nice and clean. I learned to always request a room on the back side of the property. I was on the front facing the road and the road noise was very loud. Also, pillows smelled musty/sweaty. The pillowcases were clean but the pillows had aged.”