Exteriör

Recensioner av AC Hotel by Marriott Birmingham

4 out of 5
AC Hotel by Marriott Birmingham
160 Wharfside Street, The Mailbox, Birmingham, England

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 638 av 999 recensioner" "
8 - Bra i betyg. 236 av 999 recensioner" "
6 - Okej i betyg. 67 av 999 recensioner" "
4 - Dåligt i betyg. 36 av 999 recensioner" "
2 - Väldigt dåligt i betyg. 22 av 999 recensioner" "

9,4/10

Renlighet

9,2/10

Personal och service

8,8/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Albin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfekt läge, bra utbud på restauranger och pubar
Bodde här 2 nätter i februari 2023
Svar från Simon Barratt - General Manager 22 feb. 2023
Dear Albin,Thank you for your feedback.I am glad to hear that you have had a pleasant experience while staying with us, and I hope you choose to stay here again, whenever you are next in Birmingham.Kind regards,Simon BarrattGeneral Manager

8/10 Bra

Magnus

Affärsresenär
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i oktober 2019
Svar från Reception 6 okt. 2019
Good Evening, Thank you for your recent stay at the AC Hotel Birmingham. We appreciate your feedback and have shared it within our hotel departments. We look forward to welcoming you back very soon. Kind regards, Sabir Miah AC Reception

10/10 Fantastiskt

Åsa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good place
Great location and spacios rooms!
Bodde här 4 nätter i oktober 2018
Svar från Reception 16 okt. 2018
Good Evening, Thank you for your recent visit to AC Birmingham. We appreciate your feedback and look forward to welcoming you back in the near future. Kind regards, Reception

8/10 Bra

Magnus

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2018
Svar från Reception 11 okt. 2018
Good Evening, Thank you for your recent visit to AC Birmingham. We appreciate your feedback and have passed it on to the departments. We look forward to welcoming you back in the near future. Kind regards, Reception

10/10 Fantastiskt

Anna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2018
Svar från Reception 6 okt. 2018
Good Morning, Thank you for your recent visit to AC Birmingham. We look forward to welcoming you back in the near future. Kind regards, Reception

8/10 Bra

Sara, Järfälla

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The breakfast was very nice with your selection of eggs, Nice bread, cheese. And the service both at the reception and in the breakfast was over the top. The room was ok, very spacious. Clean .
Bodde här 1 natt i juli 2018
Svar från Reception 23 juli 2018
Good Evening, Thank you for your kind feedback. We look forward to welcoming you back in the near future. Best regards,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotell close to a lot of good restaurants
Bodde här 2 nätter i februari 2018
Svar från Lee Clarke 5 mars 2018
Dear Guest, Thank you for great feedback regarding your stay. We look forward to welcoming you again in the near future. Many Thanks Lee Clarke Sales Executive

10/10 Fantastiskt

Lars

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2017
Good Morning, Thank you for your time in leaving a feedback. We appreciate the rating you have given us and glad you enjoyed your stay. We look forward to welcoming you back in the near future. Regards, Reception

10/10 Fantastiskt

bodil

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt läge för cityresenär!
Mitt i city center och nära till allt! Rent, funktionellt rum och Wifi. Provade inte frukosten, fanns mycket att välja på inom gångavstånd.
Bodde här 2 nätter i juni 2017
Dear bodil, Thank you for reviewing your stay at the AC Hotel Birmingham. It's great to see that you enjoyed your stay, in particular our location, cleanliness and complimentary Wi-Fi throughout the hotel. Thank you once again and come and see us again soon. Kind Regards, Craig Perry Operations Manager AC Hotel Birmingham

10/10 Fantastiskt

Pontus

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfekt!
Fantastic location, Great hotel

10/10 Fantastiskt

Amanda

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
Very nice hotel, Helpful staff and comfortable rooms Only down side A luxury room but some of the furniture on first impressions was shappy.
Bodde här 1 natt i maj 2024
Svar från Laura Carp 21 maj 2024
Dear Amanda, On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

10/10 Fantastiskt

Lee

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect location from a
Bodde här 1 natt i maj 2024
Svar från Laura Carp 21 maj 2024
Dear Lee,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

6/10 Okej

Simon

Affärsresenär
Gillade: Renlighet och bekvämligheter
Reception just seemed a bit offish. Gym pretty limited the safe didn’t work though that got put right on day 2 and I was offered to change rooms but I had already unpacked. The TV only had terrestrial stations so the signal wasn’t great and not many to choose from. Breakfast was ok but the coffee was probably the worst I’ve tasted! I did actually manage to enjoy my stay and most of the staff were great, but I come up to Birmingham once a year and I won’t be staying here again.
Bodde här 2 nätter i maj 2024
Svar från Thibault 20 maj 2024
hank you for taking the time to share your valuable feedback. My name is Thibault and I am the Front Office Manager at the AC Hotel Birmingham. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide and will be addressed to the Receptionist that checked you in. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Birmingham.

10/10 Fantastiskt

NEIL

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel, good location for the canal area an close to walk to Utilita Arena
Bodde här 1 natt i maj 2024
Svar från Laura Carp 10 maj 2024
Dear NeilOn behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

8/10 Bra

Oğuzhan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
For some reason I couldn’t get water from room service to my room at late hour once
Bodde här 7 nätter i april 2024
Svar från Thibault 2 maj 2024
Dear Oguzhan,Thank you for taking the time to review your experience at the AC Hotel!I am sincerely sorry to hear that you were not able to receive some water to your room. This will be rise to the team as this is not acceptable.I hope you will give us another chance and we will be able to provide the high quality of service that we usually offer to all our guests, Best regards

8/10 Bra

Stuart

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A nice boutique-ish hotel at the rear of the Mailbox - convenient for the city centre and different dining options.
Bodde här 2 nätter i februari 2024
Svar från Laura Carp 26 apr. 2024
Dear Stuart,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura CarpOperations Manager

10/10 Fantastiskt

Ella

Bodde här 1 natt i april 2024
Svar från Thibault 6 maj 2024
Thank you very much for this 5/5 !

10/10 Fantastiskt

Dylan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
i've stayed at the ac many of times service is like none other staff are incredibly welcoming warm and friendly people with genuine love for there job and travelers, rooms with canal views are stunning at sunset and sunrise aswell as sitting there watching the boats go up and down, beds are really comfy and soft with super comfy pillows theres plenty of food and drink options at the bar as well as above and below the property being conveniently having restaurants and bars above and below the property overall the stay is worth every penny will be back in a few months to stay again
Bodde här 1 natt i mars 2024
Svar från Laura Carp 17 apr. 2024
Dear Dylan,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

8/10 Bra

Chris

Bodde här 1 natt i april 2024
Svar från Thibault 2 maj 2024
Thnk you Chris for taking the time to review your stay with us at AC Hotel Birmingham ! I am glad to see that you enjoyed it.We hope to see you again.Best regards

10/10 Fantastiskt

Bakhtiyor

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Kasia Kubiak, Front Office Manager 13 apr. 2024
Dear Bakhtiyor,Thank you for taking the time to share your feedback with us.We look forward to the opportunity of welcoming you back to our hotel soon.Sincerely,

8/10 Bra

Nick

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good for the price but pillows were not good and the breakfast was very poor. We ordered eggs before we made coffee and then when and got our breakfast =. Finished our breakfast and coffee and there was no sight of the eggs so left
Bodde här 1 natt i mars 2024
Svar från Laura Carp 31 mars 2024
Dear Nick,Thank you for taking the time to review your stay. I am sorry to hear that your stay did not meet up to your expectations. I have relayed your comments onto the relevant departments so that they can improve the services we offer to our customers. Once again, thank you for your valuable feedback, and we hope you will consider staying with us again. Kind Regards, Laura Carp Operations Manager

10/10 Fantastiskt

John

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Location was excellent
Bodde här 1 natt i mars 2024
Svar från Laura Carp 31 mars 2024
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

10/10 Fantastiskt

Philip, Sheffield

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect for what they needed.
Bodde här 1 natt i mars 2024
Svar från Kasia Kubiak, Front Office Manager 24 mars 2024
Dear Philip,Thank you for your feedback.I hope we will welcome you in our hotel again soon.Sincerely,

2/10 Väldigt dåligt

Di

Bodde här 1 natt i mars 2024
Svar från Kasia Kubiak, Front Office Manager 5 apr. 2024
Dear Di,If you would like to share more details about your stay or if there is anything else we can assist you with, please do not hesitate to contact us directly. Our team is here to ensure that your future experiences with us are nothing short of exceptional.Sincerely.

8/10 Bra

Hajra

Gillade: Personal och service
.
Bodde här 1 natt i mars 2024
Svar från Laura Carp 16 mars 2024
Dear Hajra, On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

8/10 Bra

Brendan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Laura Carp 16 mars 2024
Dear Brendan,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

8/10 Bra

Gyeongha

Bodde här 5 nätter i februari 2024
Svar från Laura Carp 26 feb. 2024
Dear Gyeongha,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

8/10 Bra

Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Would stay again… but.
Great location at The Mailbox. Easy to park and an excellent room overlooking the canal. Only issue to mention was the poor quality mattress on the bed. Springs noisy everytime you moved around on it. Not worth having it changed for a 1 night stay so mentioned to reception at checkout who said they’d mention to housekeeping. Overall, very nice place… usually a Malmaison regular but would stay at AC Marriott again.
Bodde här 1 natt i februari 2024
Svar från Kasia Kubiak, Front Office Manager 19 feb. 2024
Dear Paul,Thank you for sharing your feedback on your recent stay at AC Marriott. We're delighted to hear that you enjoyed the excellent room with its canal view and the convenience of parking. However, we apologize for the inconvenience caused by the noisy mattress. Rest assured, your comments have been duly noted and will be addressed with our housekeeping team to ensure such issues are promptly resolved. We appreciate your loyalty and hope to have the pleasure of welcoming you back for a flawless experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Sincerely,

10/10 Fantastiskt

Claire

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Kasia Kubiak, Front Office Manager 15 feb. 2024
Dear Claire,Thank you for your feedback.I hope we will welcome you again in our hotel.Kind Regards,

10/10 Fantastiskt

Sophie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från km 12 feb. 2024
Good afternoon, Sophie thank you for your feedback we look forward to seeing you in the future.

6/10 Okej

edward

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
King Bed Mirage
Hotel was in a good location. I reserved a king bed for my wife and I. This was two twins pushed together. Not exactly a comfortable bed. Property was clean and staff was helpful.
Bodde här 3 nätter i februari 2024
Svar från Laura Carp 9 feb. 2024
Dear King Bed Mirage,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area. Kind Regards, Laura Carp Operations Manager

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Kasia Kubiak, Front Office Manager 1 feb. 2024
Dear Andrew,Thank you sincerely for sharing your feedback with us. Your thoughts are incredibly important to us, and we appreciate you taking the time to let us know about your experience at AC Hotel Birmingham .We are delighted to hear that you had a positive stay, and we hope it was everything you expected. Our team works hard to ensure our guests have a memorable experience, and it's rewarding to know we succeeded during your visit.We genuinely hope to have the pleasure of hosting you again soon. If there's anything specific you would like for your next stay or if you have any special requests, please feel free to reach out. We are here to make your future visits just as enjoyable as the one you've had.Once again, thank you for choosing Ac hotel Birmingham . We look forward to welcoming you back in the near future!Sincerely,

10/10 Fantastiskt

Simon

Bodde här 2 nätter i januari 2024
Svar från Kasia Kubiak, Front Office Manager 1 feb. 2024
Dear Simon,Thank you sincerely for sharing your feedback with us. Your thoughts are incredibly important to us, and we appreciate you taking the time to let us know about your experience at AC Hotel Birmingham .We are delighted to hear that you had a positive stay, and we hope it was everything you expected. Our team works hard to ensure our guests have a memorable experience, and it's rewarding to know we succeeded during your visit.We genuinely hope to have the pleasure of hosting you again soon. If there's anything specific you would like for your next stay or if you have any special requests, please feel free to reach out. We are here to make your future visits just as enjoyable as the one you've had.Once again, thank you for choosing Ac hotel Birmingham . We look forward to welcoming you back in the near future!Sincerely,

6/10 Okej

Artemisa

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Didn’t like anything except for the breakfast. Entrance to the hotel seems like the entrance to a usual residence, very unwelcoming. Apparently you could order some food for dinner but noone would answer the phone. Window could not open and the air was not pleasant. Sink was not draining properly etc. etc. Breakfast was excellent .
Bodde här 1 natt i januari 2024
Svar från Kasia Kubiak, Front Office Manager 27 jan. 2024
Dear Artemisa,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for any inconvenience you experienced during your visit. Your input is valuable, and we take all comments seriously as we continuously strive to improve our services.We're pleased to hear that you enjoyed the breakfast; however, we're disappointed to learn about the issues you encountered. Please be assured that we will address each concern you've raised, from the unwelcoming entrance to the difficulty reaching our dinner service and the maintenance issues in your room.Our team is committed to providing a positive and comfortable experience for our guests, and your feedback helps us identify areas where we can make necessary improvements. We apologize for any inconvenience caused and appreciate your understanding.If you have any additional details or if there's anything specific you'd like us to address, please don't hesitate to contact us directly. We would love the opportunity to make things right and ensure your future experiences with us are more enjoyable.Once again, thank you for bringing these matters to our attention. We hope to have the chance to welcome you back and provide an improved experience.Sincerely,

10/10 Fantastiskt

Warren

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Kasia Kubiak, Front Office Manager 24 jan. 2024
Dear Warren,Thank you for your feedback,I hope we will see you again soon !Sincerely,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Kasia Kubiak, Front Office Manager 24 jan. 2024
Dear Anonymous,Thank you for your feedback.I hope we will welcome you again soon!Sincerely,

6/10 Okej

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Upgraded to a sofa bed
The front of house were amazing, so friendly and attentative. However, they said they upgraded out twin room to a delux twin queen bed room. One bed of which was a sofa bed. This was super uncomfortable, rally springy and you had to be really careful how you got and and out of the bed or where you sat. This wasnt what i paid for and wouldve happily not had such upgrade.
Bodde här 1 natt i januari 2024
Svar från Kasia Kubiak, Front Office Manager 21 jan. 2024
Dear Anonymous,Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your kind words regarding the front-of-house team and their friendliness and attentiveness.However, we are genuinely sorry to hear about the discomfort you experienced in the upgraded room.Please rest assured that we are taking immediate steps to investigate and rectify the situation to prevent similar occurrences in the future.We hope to have the opportunity to welcome you back for a more enjoyable experience.Sincerely

10/10 Fantastiskt

Dawn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic people
Bodde här 1 natt i januari 2024
Svar från Kasia Kubiak, Front Office Manager 21 jan. 2024
Dear Dawn,We would like to express our sincere gratitude for taking the time to rate your recent experience with us.We hope that your experience encourages you to visit us again soon. We look forward to the opportunity of serving you once more and providing an even better experience.Thank you once again for choosing us, and we genuinely hope to see you soon!Sincerely,

8/10 Bra

Tom

Bodde här 1 natt i januari 2024
Svar från Kasia Kubiak, Front Office Manager 21 jan. 2024
Dear Tom,Thank you for for taking the time to provide feedback on your recent stay with us.Any additional information you provide will contribute significantly to our quest for excellence. Our team is ready to listen and address any concerns or suggestions you may have.Once again, thank you for choosing AC Hotel Birmingham . We look forward to any further feedback you wish to share, and we hope to have the pleasure of welcoming you back in the future.Sincerely,

8/10 Bra

pak cheong

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i december 2023
Svar från Kasia Kubiak, Front Office Manager 21 jan. 2024
Dear pak cheong,We would like to express our sincere gratitude for taking the time to rate your recent experience with us.We hope that your experience encourages you to visit us again soon. We look forward to the opportunity of serving you once more and providing an even better experience.Thank you once again for choosing us, and we genuinely hope to see you soon!Sincerely,

10/10 Fantastiskt

Rachel

Bodde här 2 nätter i januari 2024
Svar från Kasia Kubiak, Front Office Manager 21 jan. 2024
Dear Rachel,We would like to express our sincere gratitude for taking the time to rate your recent experience with us.We hope that your experience encourages you to visit us again soon. We look forward to the opportunity of serving you once more and providing an even better experience.Thank you once again for choosing us, and we genuinely hope to see you soon!Sincrely,

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Laura Carp 15 jan. 2024
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards, Laura Carp Operations Manager

10/10 Fantastiskt

Richard

Weekend couple stay
Superb - Clean, tidy and very modern. Fantastic location for shopping, bars and restaurants.. could not fault in any way
Bodde här 1 natt i januari 2024
Svar från Kasia Kubiak, Front Office Manager 11 jan. 2024
Dear Richard,Thank you for taking the time to share your fantastic feedback with us! We're thrilled to hear that you found our hotel to be superb, clean, tidy, and very modern. It's wonderful to know that you appreciated the efforts we put into creating a comfortable and contemporary environment for our guests.We're especially pleased that our location proved convenient for your needs, providing easy access to shopping, bars, and restaurants. Your kind words are truly appreciated, and we're delighted that you couldn't find any faults during your stay.Our team strives to deliver exceptional service and create a positive experience for every guest, and your feedback encourages us to continue our commitment to excellence. If your travels bring you back to the area, we would be honored to welcome you again and ensure another memorable stay.Thank you for choosing Ac Hotel Birmingham , and we look forward to hosting you in the future.Sincerely,

10/10 Fantastiskt

Anne-Marie

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Kasia Kubiak, Front Office Manager 11 jan. 2024
Dear Anne-Marie,Thank you for your feedback.I hope we will welcome you again soon .Sincerely,

8/10 Bra

david

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Utilita Arena stay over.
We had a lovely stay at the hotel, we were attending a show at the Utilita Arena Birmingham and the hotel location could not have been better. Very friendly and courteous staff.our only small issue would be that the room felt cold, even with the room thermostat turned up.
Bodde här 1 natt i januari 2024
Svar från Kasia Kubiak, Front Office Manager 11 jan. 2024
Dear David,Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you had a lovely stay at our hotel and that our convenient location added to the enjoyment of your visit, especially for the show at the Utilita Arena Birmingham.We greatly appreciate your kind words regarding our friendly and courteous staff; they work hard to ensure our guests have a memorable experience. However, we sincerely apologize for the inconvenience you faced with the room temperature. Your feedback is valuable to us, and we will certainly investigate the issue to ensure that our heating systems are functioning optimally.Please rest assured that we are committed to providing a comfortable and enjoyable stay for all our guests, and your comments help us identify areas for improvement. If you ever find yourself back in the area, we would love the opportunity to welcome you again and make your next stay even more enjoyable.Thank you once again for choosing our hotel, and we look forward to serving you in the future.Sincerely,

8/10 Bra

Nicola

Bodde här 2 nätter i december 2023
Svar från Kasia Kubiak, Front Office Manager 21 jan. 2024
Dear Nicola,We would like to express our sincere gratitude for taking the time to rate your recent experience with us.We hope that your experience encourages you to visit us again soon. We look forward to the opportunity of serving you once more and providing an even better experience.Thank you once again for choosing us, and we genuinely hope to see you soon!Sincerely,

6/10 Okej

James

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Shame about the breakfast
Our stay at the hotel was generally pleasant, thanks to the excellent reception staff and the cleanliness and comfort of our room. However, we encountered some issues during breakfast. The restaurant was understaffed, with only one person managing all the service. We faced difficulties such as a malfunctioning coffee machine, and essentials like sugar and butter running out without being refilled. It was challenging to place our order as we had to actively seek the waitress’s attention. Additionally, the dish we received did not match its description, and we were advised to modify it ourselves using buffet items, which was impractical. When I expressed these concerns to the waitress, her response lacked an apology and focused on the challenges of managing the service single-handedly during a busy period. I believe these areas could greatly benefit from attention and improvement.
Bodde här 1 natt i december 2023
Svar från Kasia Kubiak, Front Office Manager 30 dec. 2023
Dear James,Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We appreciate your kind words about our reception staff and the cleanliness and comfort of your room. It's rewarding to hear that these aspects contributed to a generally pleasant experience.However, we sincerely apologize for the challenges you encountered during breakfast. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to addressing the issues you raised to enhance the overall dining experience for our guests.We regret any inconvenience caused by the understaffed restaurant and the issues with the coffee machine, as well as the shortage of essential items. It is disheartening to hear that your attempts to communicate your concerns were not met with the level of service we aim to provide. Rest assured that we will investigate the matter thoroughly and take corrective measures to prevent similar situations in the future.We apologize for the mismatch between the dish you received and its description, as well as any inconvenience caused by the suggestion to modify it yourself. This falls short of our usual standard, and we appreciate your understanding as we work to address these issues promptly.Your feedback is invaluable to us, and we are committed to learning from this experience to make necessary improvements. We would be grateful for another opportunity to provide you with a seamless and enjoyable stay. If your travels bring you back to the area, please do not hesitate to contact us directly so that we can ensure your next visit exceeds your expectations.Once again, thank you for bringing these matters to our attention. We appreciate your candid feedback and hope to welcome you back in the future.Sincerely,

8/10 Bra

Simon

Reste med familjen, Reste med sin partner
Good location, parking OK for City centre - 24 hours is £18. Room made a few strange noises during the night which was a bit disturbing but generally ok for a one night stay
Bodde här 1 natt i december 2023
Svar från Kasia Kubiak, Front Office Manager 30 dec. 2023
Dear Simon,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our location convenient and that the parking met your expectations. Providing a hassle-free experience is one of our top priorities, and we're pleased that you found our city center location and parking facilities satisfactory.We sincerely apologize for any disturbances you experienced with the room noises during the night. Our team takes guest comfort seriously, and we appreciate you bringing this to our attention. We will investigate the matter further to ensure that any necessary improvements are made to enhance the overall sleep quality for our guests.Your input is invaluable, and we genuinely appreciate your honesty. We hope that despite the inconvenience, you had an overall pleasant stay. If your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with an improved experience.Thank you for choosing AC Hotel Birmingham , and we look forward to the possibility of hosting you again in the future.Sincerely,

10/10 Fantastiskt

Kasey

Bodde här 1 natt i december 2023
Svar från Kasia Kubiak, Front Office Manager 23 dec. 2023
Dear Kasey,Thank you for your review.We hope we will see you again soon in our hotel.Sincerely,

10/10 Fantastiskt

Stephanie, London

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Kasia Kubiak, Front Office Manager 22 dec. 2023
Dear Stephanie,Thank you so much for taking the time to leave us a review! Your feedback is incredibly valuable to us.We're delighted to hear that you had a positive experience, and we appreciate your kind words. If you would like to share more details about your stay or have any additional feedback, please don't hesitate to reach out to us. Your insights help us continually improve our services and provide an even better experience for our guests.Our team is here to assist you, and we look forward to any further comments or suggestions you may have. Thank you once again for choosing AC Hotel Birmingham.Sincerely ,