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Recensioner av ibis budget Birmingham Centre

2.5 out of 5
ibis budget Birmingham Centre
1 Great Colmore Street, Birmingham, England

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 319 av 1005 recensioner" "
8 - Bra i betyg. 284 av 1005 recensioner" "
6 - Okej i betyg. 172 av 1005 recensioner" "
4 - Dåligt i betyg. 113 av 1005 recensioner" "
2 - Väldigt dåligt i betyg. 117 av 1005 recensioner" "

7,6/10

Renlighet

8,0/10

Personal och service

6,6/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

6/10 Okej

Ahmed

Bodde här 1 natt i januari 2024
Svar från reception 29 jan. 2024
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Fantastiskt

Anders

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff with a very good service mind.
Bodde här 2 nätter i augusti 2023
Svar från reception 29 aug. 2023
Thank you for your feedback it is much appreciated, wehope to welcome you again soon :)

10/10 Fantastiskt

Cristian

Bodde här 3 nätter i juni 2023
Svar från reception 4 juli 2023
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Väldigt dåligt

yasmin

Bodde här 3 nätter i februari 2023
Svar från reception 14 feb. 2023
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Bra

David

Bodde här 3 nätter i februari 2023
Svar från reception 8 feb. 2023
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

10/10 Fantastiskt

Martin

Bodde här 1 natt i maj 2022
Svar från reception 10 maj 2022
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Dåligt

Adam

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Not worth the money paid for the room. The room was basic, the door locks didn’t work properly so ended up back down at reception 3 times. One to miss I would suggest!
Bodde här 1 natt i april 2024

8/10 Bra

Yasmin

Reste i grupp, Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Was clean, and convenient to the O2 academy the room was cute and the two hotel staff we spoke to we’re helpful
Bodde här 1 natt i mars 2024

4/10 Dåligt

Umme

Bodde här 1 natt i april 2024

8/10 Bra

Norman

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very well run and clean budget hotel. Friendly and helpful staff.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Tracey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We booked an overnight stay as we had a concert. It was literally a 2 min walk to the o2 and about a 10 min or less walk to the town centre. It was cheap and cheerful pretty basic but it was really good for us and what we needed it for. Staff were really nice. No complaints from us.
Bodde här 1 natt i april 2024
Svar från Emma/shift leader 27 apr. 2024
Thank you so much for your feedback it is so nice nice hear such positive feedback. We hope to welcome you again soon.

8/10 Bra

Deanne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy check in, polite staff, clean rooms and good location, great for O2 academy.
Bodde här 1 natt i april 2024
Svar från Emma/shift leader 27 apr. 2024
Thank you for your kind words. we really appreciate it. We hope to welcome you again soon.

10/10 Fantastiskt

Andrew

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Emma/shift leader 27 apr. 2024
Thank you for your feedback it is very much appreciated we hope to welcome you again on your next visit to Birmingham

10/10 Fantastiskt

Rohilla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Emma/shift leader 14 apr. 2024
Thank you

8/10 Bra

Helen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff very friendly, facilities fine.. short walk to the restaurants etc.
Bodde här 1 natt i april 2024
Svar från Emma/shift leader 14 apr. 2024
Thank you so much for the feedback

10/10 Fantastiskt

Laurie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great atmosphere / friendly efficient jolly staff/ easy to find/ nice breakfast options / Thankyou
Bodde här 2 nätter i april 2024
Svar från Emma/shift leader 14 apr. 2024
Thank you so much for the kind words

10/10 Fantastiskt

Selina

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spent one night, can’t complain
Bodde här 1 natt i april 2024
Svar från Emma/shift leader 14 apr. 2024
Thank you

6/10 Okej

Stephen, Coventry

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Stephen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The receptionist went out of her way to help.
Bodde här 1 natt i april 2024
Svar från Emma/shift leader 8 apr. 2024
Thank you so much for the amazing feedback

6/10 Okej

Kieran

Reste i grupp
Gillade: Renlighet och personal och service
Hotel was affordable and clean! Staff were friendly and helpful, however the key cards to get around the hotel rarely worked and you had to go back to reception to get them fixed. The area around the hotel was good in general, however there were a few occasions where some guests were followed by teenagers and other times where people would be urinating in public right opposite the hotel
Bodde här 3 nätter i mars 2024
Svar från Emma/shift leader 6 apr. 2024
Thank you for the feedback

6/10 Okej

Erik

Reste med familjen
reasonable location, just adjacent to china town with lots of asian restaurants; room size small as expected
Bodde här 2 nätter i mars 2024
Svar från Emma/shift leader 27 mars 2024
Thankyou so much for the feedback and kind words

8/10 Bra

Tracy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really handy for the O2 Academy
Bodde här 1 natt i mars 2024
Svar från Emma/shift leader 27 mars 2024
thank you

10/10 Fantastiskt

Tracy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to shops and friendly staff
Bodde här 2 nätter i mars 2024
Svar från Emma/shift leader 27 mars 2024
we are so happy our hotel was good for you

8/10 Bra

David

Bodde här 2 nätter i mars 2024
Svar från Emma/shift leader 14 apr. 2024
Thank you

6/10 Okej

Masashi

Bodde här 5 nätter i mars 2024
Svar från Emma/shift leader 27 mars 2024
thank you

8/10 Bra

Maria

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cheap and cheerful and right next to 02 academy. And about 10 mins to station.
Bodde här 1 natt i mars 2024
Svar från Emma/shift leader 27 mars 2024
yes!!!great description, thank you so much

10/10 Fantastiskt

Grace

Bodde här 1 natt i mars 2024
Svar från Emma/shift leader 8 apr. 2024
Thank you so much for the amazing score

10/10 Fantastiskt

Peter

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Just an overnight stay
Bodde här 1 natt i mars 2024
Svar från reception 18 mars 2024
Thank you for you feedback it is much appreciated we hope to welcome you again soon

10/10 Fantastiskt

Cai

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från reception 18 mars 2024
Thank you for you feedback it is much appreciated we hope to welcome you again soon

10/10 Fantastiskt

Nina

Bodde här 1 natt i mars 2024
Svar från Emma/shift leader 6 apr. 2024
Thank you so much

8/10 Bra

Alex

Affärsresenär
Gillade: Renlighet
Great location, it has everyone you expect from a budget hotel !
Bodde här 1 natt i mars 2024
Svar från Emma/shift leader 14 mars 2024
It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!

6/10 Okej

Joseph

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Property itself was fine, bit dated. The reason for the low review is because of the locks and entry system into the room. Staff not very willing to help. The other guests we spoke to also had the same problem. These would need to be updated as not very accessible, both in a literal sense, and in a disability sense. Being able to physically get into the room shouldnt feel like you're doing a puzzle.
Bodde här 2 nätter i mars 2024
Svar från reception 14 mars 2024
Thank you for your feedback we are sorry your stay was marred by the door locks, we really appreciate your feedback and hope to welcome you again in the future

4/10 Dåligt

Paula

Gillade: Personal och service
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Tagreed

Bodde här 1 natt i februari 2024
Svar från Emma/shift leader 27 mars 2024
thank you

2/10 Väldigt dåligt

Rebecca

Reste med sin partner
Gillade inte: Bekvämligheter
Awful, hair in my bed sheet, floors aren’t laminated like in the pictures, wasn’t clean, if you come here you will most definitely need slippers, the room is tiny, toilet paper is like sand paper and there no kettle or coffee either, which really annoyed me, I had to get dressed go downstairs and buy one, will not stay here again
Bodde här 1 natt i mars 2024
Svar från reception 6 mars 2024
Thank you very much for staying with us and for sharing your feedback and concerns. We are sorry to hear that you were a bit disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience. If you are not happy with the room it is always possible to request a room change (depending on availability) or assistance from our housekeeping or maintenance department in case of any problems.We hope you will visit us again, so we are able to serve you better.

2/10 Väldigt dåligt

Heather

Affärsresenär
Gillade inte: Renlighet och personal och service
The young lady checking me in was bored, lazy and not an asset to the ibis. I asked for a quiet room away from the traffic. She gave me a room on the first floor (clearly full of hen party and stag party people, who came home all hours and work me up several times. She was giving other guests checking in rooms on other, higher floors so there was capacity. Then, the first key she gave me (Room No. 130) didn’t work twice. No word of apology that I had to approach the checking desk three times before I got into my room. Not one word of apology. It was as if she was doing me a favour. It was only when I said that I’d take a refund if the third attempt didn’t work that she changed the room and, surprise!!!, the key did work for room No. 148. She clearly thought it amusing to destroy years of appreciation for the ibis brand in one bad experience. Sad that the ibis has come to this. The young man in night duty was great, by contrast, letting me in at 9:00pm. But, too late. First impressions count. Would never pay £107 for such an overall poor experience again. Lack of professionalism, lack of manners, lack of work ethic and lack of care of her employer’s brand. More interested in being on her mobile phone when she left the desk unattended (I had to wait for her on my last attempt to get in my room). Not sure how she thinks the ibis pay her wages each month. Finally, the room was not very clean and worse, for me, it was cold all night with a noisy air con for heating.
Bodde här 1 natt i mars 2024
Svar från Emma/shift leader 3 mars 2024
Good morningThanks for the feedback and we will act on this accordingly

10/10 Fantastiskt

Millon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Emma/shift leader 6 mars 2024
Thank you very much for your nice review and for your recommendation. It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!

10/10 Fantastiskt

Jack

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Affordable and a good walkable location for Birmingham. Friendly reception staff and nice quiet and clean rooms. Simple and small but clean and comfortable with nice hot shower.
Bodde här 2 nätter i februari 2024
Svar från Emma/shift leader 2 mars 2024
Thank you for the feedback

10/10 Fantastiskt

Nicola

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Emma/shift leader 2 mars 2024
Thank you

2/10 Väldigt dåligt

ChengCheng

Affärsresenär
Gillade inte: Renlighet och boendets skick och faciliteter
the key always no working
Bodde här 2 nätter i februari 2024
Svar från Emma/shift leader 2 mars 2024
Thank s for the feedback

8/10 Bra

Benjamin

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från reception 22 feb. 2024
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bra

Alison

Reste i grupp
Gillade: Renlighet och personal och service
Chose this hotel for a simple place to sleep after a late night out close by and didn't expect much in the way of luxury. All we wanted was a clean and comfortable stay and we were pleasantly surprised after reading some of the reviews. Staff welcoming friendly and helpful. The room was small and basic but nice, bright and clean. We had a separate loo and (pod) shower that had great pressure. Hot drinks and snacks available downstairs 24hrs, parking on-site. Perfect for a budget hotel.
Bodde här 1 natt i februari 2024
Svar från Emma/shift leader 22 feb. 2024
We very much appreciate your comments regarding your stay at the ibis budget Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 Väldigt dåligt

Chloe

Gillade inte: Renlighet
Bodde här 1 natt i februari 2024
Svar från reception 22 feb. 2024
Thank you for taking the time to tell us about your experience at the ibis budget Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okej

Nigel

Reste med sin partner
Gillade: Renlighet och personal och service
Staf brilliant but didn't realise that budget meant very basic. Crap mattress and pillows no teas or coffee in rooms and keyless entries were useless as everyone was having problems with them. Also didn't realise that parking was extra on top. Won't be staying again
Bodde här 2 nätter i februari 2024
Svar från Emma/shift leader 17 feb. 2024
Thank you for the feedback we really appreciate it

8/10 Bra

Frank

Reste med sin partner
Gillade: Renlighet och personal och service
Considering the location (by a major road) the hotel was on a quieter side road which made it good for pedestrians. Room size was a bit on the small size, and 'one colour' scheme was a bit stark, but overall was fine for a budget hotel. TV and shower were easy to work, and efficient. Heating system was complicated, and could be noisy, but staff were friendly at showing us how it worked.
Bodde här 3 nätter i februari 2024
Svar från Emma/shift leader 17 feb. 2024
Thank you for the feedback we really appreciate it

4/10 Dåligt

Georgina

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Don't bother booking here
Stayed here years ago and had a bad experience but thought I would give it another chance. Only 1 tiny lift working so had to wait for lift to go up and down a few times before we could get in. Corridors filthy, carpets looked like they could do with a good clean. Smelt of smoking on my floor and even heard a dog barking. Car park is not big enough. I payed £8 to park when I arrived then went out for the evening. When I got back car park gate was locked and I was told by 2 rather rude staff I couldn't park in there as it was full. Ended up having to park on a residential street. Reception staff did give me my £8 back but very grudgingly. While I was getting this sorted a family was asking for their money back for their room and leaving because their room was so noisy. I will definitely not be making the mistake of going there again.
Bodde här 1 natt i januari 2024
Svar från emma 5 feb. 2024
we are sorry to hear of these issues

2/10 Väldigt dåligt

Shona

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från emma 5 feb. 2024
thank you for the feedback

10/10 Fantastiskt

Usman

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice
Bodde här 1 natt i januari 2024
Svar från emma 5 feb. 2024
Thank you for the feedback

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från emma 5 feb. 2024
Thank you for the feedback

2/10 Väldigt dåligt

Kasir

Bodde här 1 natt i januari 2024
Svar från Emma/shift leader 27 mars 2024
thank you