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Recensioner av Quality Inn Bessemer I-20 exit 108

2.5 out of 5
Quality Inn Bessemer I-20 exit 108
5021 Academy Ln, Bessemer, AL

Recensioner

6,6
10 - Fantastiskt i betyg. 91 av 414 recensioner" "
8 - Bra i betyg. 113 av 414 recensioner" "
6 - Okej i betyg. 78 av 414 recensioner" "
4 - Dåligt i betyg. 56 av 414 recensioner" "
2 - Väldigt dåligt i betyg. 76 av 414 recensioner" "

6,8/10

Renlighet

7,2/10

Personal och service

6,2/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

6/10 Okej

Stephan

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Okej för en natt
Helt okej för priset. Även om det känns konstig att checka in genom en springa i nattluckan. Skicket är inte heller det bästa. Sen är deras fitness center ett skämt. Ett dåligt skämt.
Svar från General Manager 5 juni 2018
We apologize for any issues you faced at our hotel. We will work with our staff to correct these issues in the future. Thank you!

8/10 Bra

Charlie

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

ALPHONSO

Affärsresenär, Reste med sin partner
It’s a nice and clean place to stay!!
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Eric

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

4/10 Dåligt

Antonuo

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i april 2024

8/10 Bra

Shawanda, PHENIX CITY

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pretty decent standard hotel. It is small, the bathrooms are the size of a half bath, so be warned. The pool is not open yet which is weird for April in Alabama. That was thw only reason we even chose this hotel. But glad we did as there are plenty of dining options within walking distance. The staff are friendly which is a huge plus.
Bodde här 1 natt i april 2024

4/10 Dåligt

Felix

Affärsresenär
The room I was given had unfinished drywall repairs and smelled like it. There was hair on the short wall of the tub shower. I think it is not good for the hotel to release rooms that are not complete
Bodde här 1 natt i april 2024

4/10 Dåligt

Deborah

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bed wasn't very comfortable and very small pillows. Floors were very dirty, there was laminate flooring and your feet would be very dirty after walking on floors.
Bodde här 1 natt i april 2024
Svar från Sophia CSR 20 apr. 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Bra

Donna

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything at the motel was very clean, And the rooms were very nice. The only bad thing was the microwave was not working correctly and making a lot of noise. But other than that the staff was very friendly and everything was very nice at the motel.
Bodde här 2 nätter i mars 2024
Svar från Sophia CSR 1 apr. 2024
Dear Guest,Thank you for sharing your positive experience with us! We are delighted to hear that you found our motel to be clean and the rooms to be nice. We apologize for the inconvenience caused by the malfunctioning microwave and the noise it produced. Rest assured, we will look into this issue promptly to ensure it is addressed and fixed for the comfort of our guests. Also, we appreciate your kind words about our friendly staff, and we're glad you enjoyed your overall stay with us. Your feedback is valuable to us, and we hope to welcome you back for an even more pleasant experience in the future. If there's anything else we can do to improve your stay next time, please let us know.

6/10 Okej

Deborah, Clarksville

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
When we checked in we were required to pay a deposit because we paid through Expedia. I was not asked to sign anything upon check in nor was I asked to produce my ID. I checked my room thoroughly because I wanted my deposit back. Immediately I noticed the comforter had holes in it. I asked the woman at the front desk who was visibly annoyed I wanted anything and she produced another which also had holes. I asked for another which looked the same so I gave up. The entire time she kept going to her car to talk on her phone. She did this her entire shift.
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 29 mars 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Fantastiskt

Mike

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
This place needs to be renovated. For the price, I was expecting a higher quality place. The chair had patches of leather missing, the smell of cigarette smoke lingers in the air. I cleaned up an area I spilled some water on the vinyl floor and the towel was filthy from that one spot. I wouldn't walk barefoot around this place.
Bodde här 1 natt i mars 2024
Svar från Sophia CSR 20 mars 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Väldigt dåligt

Jaime

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Offensive staff harassing me, and are judgemental
The staff are extremely rude. Every morning whoever is working the front desk interrogate me if I have a room here, as if I'm trying to steal the free breakfast.(Which is horrible. The juice taste like it's began to firment, and the cereal is stale). The manager & another lady have came out to the parking lot to ask me if I had a room also, and told me I couldn't walk around while on the phone.That the other guest think I don't have a room here...? I think they just profiled me. I've been staying here over a month & all this still occurs.
Bodde här 1 natt i februari 2024
Svar från Sophia CSR 15 feb. 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

6/10 Okej

chris

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Not bad for a night.
Not bad for a one night stay. Room was clean enough and staff was friendly enough.Room smelled of skunk weed house phone broken.Coffee maker broken. Restaurants and convenience store nearby.Property needs a good bit of repair. Then again this isn't a vacation resort and the price was low. The staff did their best with what they had.
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 29 jan. 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

8/10 Bra

Payton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A
Bodde här 2 nätter i januari 2024
Svar från Sophia CSR 29 jan. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Väldigt dåligt

Shannon

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2024
Svar från Sophia CSR 29 jan. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okej

Eric

Reste i grupp
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Good Value, Frustrating Staff
Overall, we had a decent stay with no issues. However, at least some of the front desk staff have real attitude problems. They are very condescending and seem irritated that they have to deal with their guests.
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 29 jan. 2024
Dear Guest,We are sad to see you unhappy. We apologize for the inappropriate behavior shown by our staff. Your feedback is essential as we are working to train our staff on how to cater to our guests. We are actively investigating your feedback with our management for prompt action. We hope this will not be your last impression for us and hope that you will reconsider staying with us in the future.

6/10 Okej

Michaeljgbiaggy

Bodde här 7 nätter i januari 2024
Svar från Sophia CSR 12 feb. 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Väldigt dåligt

Michael

Affärsresenär
Gillade inte: Renlighet, personal och service och bekvämligheter
Photo on website is out of date/inaccurate. Front desk staff are surly and rude at best. The listing list amenities that do not exist. No fitness room/gym, no pool. Its bare bones, stains on pillow cases, smoke from room below comes up into the ones above. Definitely would NOT recommend.
Svar från Sophia CSR 22 jan. 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 Fantastiskt

Danielle

Gillade: Renlighet och bekvämligheter
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 22 jan. 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Dåligt

Jason

Bodde här 1 natt i januari 2024
Svar från Sophia CSR 22 jan. 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5. I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

2/10 Väldigt dåligt

Dany

Gillade inte: Personal och service och boendets skick och faciliteter
Horrible place
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 22 jan. 2024
Dear Guest,It is disheartening to hear about your experience. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 Bra

Darius

Affärsresenär
Gillade inte: Bekvämligheter
Good
Bodde här 1 natt i december 2023
Svar från Sophia CSR 22 jan. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Bra

Patricia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Sophia CSR 22 jan. 2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Fantastiskt

Harold

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 22 jan. 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Fantastiskt

Stephanie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall stay was great and staff was great
Bodde här 1 natt i januari 2024
Svar från Sophia CSR 22 jan. 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Fantastiskt

Kimberly

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Sophia CSR 6 feb. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Bra

Erika

Gillade inte: Personal och service
Bodde här 1 natt i december 2023
Svar från Sophia CSR 22 jan. 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Väldigt dåligt

Antonio

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Dam Mice open my chips
Bodde här 1 natt i december 2023
Svar från Sophia CSR 22 jan. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Bra

Erica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything is good
Bodde här 3 nätter i december 2023
Svar från Quality Inn, Manager 27 dec. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Angela

Reste med familjen
Gillade: Boendets skick och faciliteter
I am out here on business n my stay have been great
Bodde här 1 natt i december 2023
Svar från Quality Inn, Manager 17 dec. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Diana

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Quality Inn, Manager 16 dec. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Lamarionan

Bodde här 1 natt i december 2023
Svar från Quality Inn, Manager 27 dec. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Samantha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great quit time and clean ! Recommended for sure .
Bodde här 1 natt i november 2023
Svar från Manager, Quality Inn 29 nov. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Dianne, Hitchcock

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Manager was very helpful.
Bodde här 1 natt i november 2023
Svar från Manager, Quality Inn 29 nov. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Angela

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Quality Inn, Manager 16 dec. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Fantastiskt

Angela

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything
Bodde här 1 natt i november 2023
Svar från Manager, Quality Inn 29 nov. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Väldigt dåligt

Samantha

Gillade inte: Personal och service
Bodde här 1 natt i november 2023
Svar från Quality Inn, Manager 16 dec. 2023
Hello,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Fantastiskt

Anita

Bodde här 1 natt i november 2023
Svar från Manager, Quality Inn 29 nov. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okej

Crystal

Reste med familjen
Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Stay was ok
The room was clean. Beds and the tiny pillows weren't comfortable!!
Bodde här 2 nätter i oktober 2023
Svar från Manager 3 nov. 2023
Hi Crystal,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Bra

Nikia

Gillade: Personal och service
Bodde här 1 natt i oktober 2023
Svar från Manager 2 nov. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bra

Kay

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
When I walked in my room it smell like smoke but overall everything was clean
Bodde här 1 natt i oktober 2023
Svar från Manager 2 nov. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Dåligt

Quida

Reste med familj och småbarn, Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Too much traffic coming in and out. Police in and out. Dirty floors. People hanging outside smoking coming up to people asking if they want to smoke. Just ghetto. Needless to say. I didnt stay the entire night
Bodde här 1 natt i oktober 2023
Svar från Manager 2 nov. 2023
Hello,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Fantastiskt

Angela

Bodde här 1 natt i oktober 2023
Svar från Manager, Quality Inn 29 nov. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Bra

Hattie

Reste i grupp
Gillade: Boendets skick och faciliteter
As soon as we walked in we could smell bug spray. Strong odor
Bodde här 1 natt i oktober 2023
Svar från Manager-Quality Inn 23 okt. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Väldigt dåligt

Patrick

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Manager 2 nov. 2023
Hello,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Fantastiskt

Harold

Reste med familjen
Convent to Hueytown
Bodde här 3 nätter i oktober 2023
Svar från Manager 23 okt. 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Väldigt dåligt

Lynly

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nightmare
This place was was terrible, the floors were nasty, i was even afraid to take my shoes off. The pillows were in horrible shape and shouldn't have been on the bed. Would not recommend this place to anyone.
Bodde här 2 nätter i september 2023
Svar från Sophia CSR 28 sep. 2023
Hello,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Väldigt dåligt

Ana

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They tried to steal from me. I booked on Expedia and they charged me for 2 nights upon arrival telling me it was a deposit. There’s no mention of a deposit when you book online but there are signs everywhere when you enter. It took 2 weeks and 5 calls to get it sorted. On top of that, there was mold in all the decorative picture frames. At 3:30am the first night I was there someone started revving their engine in the parking lot for 10 minutes and then peeled out. The second night I was there someone tried to enter my room at 2am. Someone dropped a crab boil plate all over the sidewalk by the stairs and it stayed there for an entire day. Housekeeping entered my room while I had a do not disturb sign on the door. The front desk staff was extremely rude. You can tell this is a trash motel by just driving by. It’s the cheapest in the bunch of hotels for a reason.
Bodde här 2 nätter i juli 2023
Svar från Sophia CSR 21 sep. 2023
Hello,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

8/10 Bra

David

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Sophia CSR 13 sep. 2023
Hi David,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

4/10 Dåligt

Brad

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Sophia CSR 13 sep. 2023
Hello,We were delighted to be your hosts recently, Thank you for choosing to stay with us. Since you have rated us below 5. I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.