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Recensioner av Lady Luck Casino Black Hawk

3 out of 5
Lady Luck Casino Black Hawk
340 Main Street, Black Hawk, CO

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 693 av 1789 recensioner" "
8 - Bra i betyg. 509 av 1789 recensioner" "
6 - Okej i betyg. 240 av 1789 recensioner" "
4 - Dåligt i betyg. 164 av 1789 recensioner" "
2 - Väldigt dåligt i betyg. 183 av 1789 recensioner" "

8,4/10

Renlighet

7,6/10

Personal och service

7,4/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Dylan

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cheep
Bodde här 1 natt i april 2024

6/10 Okej

Louanna

Bodde här 1 natt i april 2024
Svar från Tara Aragon 1 maj 2024
Thank you for your feedback, Louanna!

10/10 Fantastiskt

Yvonne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Tara Aragon 1 maj 2024
We appreciate your positive feedback, Yvonne! Thank you for choosing Lady Luck Casino Black Hawk.

6/10 Okej

Humberto

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2024

2/10 Väldigt dåligt

Dane

Reste i grupp
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The room was extremely hot to the point i couldn't sleep and 0 ventilation from the window opening only 4 inches. . Fan on AC didnt work Maid busted in at 9am. At least wait till checkout....
Bodde här 1 natt i april 2024

4/10 Dåligt

Sandra

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Rooms dated and not clean room was stuffy and smelled musty. Our first room the air conditioner was broken so they moved us to another room and THAT room was as hot as first one. There was only one elevator working.... needless to say the wait time was ridiculous. The worst birthday night I've spent in a hotel
Bodde här 1 natt i april 2024
Svar från Tara Aragon 29 apr. 2024
We apologize for the experience you had at Lady Luck Casino Black Hawk. We take your feedback seriously and will address the issues you mentioned to improve our services. Thank you for bringing this to our attention.

10/10 Fantastiskt

Joseph

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room is very warm. AC not working barely
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Gloria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The casino was nice and clean.
Bodde här 2 nätter i april 2024
Svar från Tara Aragon 26 apr. 2024
We appreciate your positive feedback, Gloria. Thank you for visiting Lady Luck Casino Black Hawk.

10/10 Fantastiskt

Ebony

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love it just because it's Denver ❤️
Bodde här 1 natt i april 2024
Svar från Tara Aragon 29 apr. 2024
We're glad to hear you enjoyed your visit, Ebony! Thank you for choosing Lady Luck Casino Black Hawk!

2/10 Väldigt dåligt

Maria

Elevators didn’t work, noisy.
Bodde här 1 natt i april 2024
Svar från Tara Aragon 26 apr. 2024
We apologize for the inconvenience you experienced with the elevators and noise during your visit. We hope to have an opportunity to welcome you back again with a little less noise.

2/10 Väldigt dåligt

Irene

Gillade inte: Boendets skick och faciliteter
Horrible Construction work all evening & morning ..tub clogged ect
Bodde här 1 natt i april 2024
Svar från Tara Aragon 26 apr. 2024
We apologize for the inconvenience you experienced during your visit. We appreciate you feedback and hope to welcome you back again soon.

2/10 Väldigt dåligt

Diana, Aurora

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They say they have rooms available and they don't have them ready, I asked for my refund and nothing was returned to me and they never answered the call according to the people at Expedia
Bodde här 1 natt i april 2024

4/10 Dåligt

Amanda

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Had trouble with our reservation, room wasn't as nice as we expected & paid more than expected, no microwave, you pay for the (complimentary) coffee & mini bottled water etc, tv's were down for a day of our stay, liquids in shower were empty (guessing the hotel went back to small bottles-those were available), sheets were the blankets, no outside view (hotel is having the windows redone & they were all covered)(would have been a good thing to know before booking with the hotel), hotel is pet friendly (we didn't take pets) but found poo outside our door, bar staff weren't very attentive & displaying frustration, cold entrances (recommend indoor heaters), front desk was closed during checkout & kiosks weren't working. Definitely my least favorite hotel stay. Best part were the restaurants & welcoming staff.
Bodde här 2 nätter i april 2024

8/10 Bra

Roy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Ok
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Sandra

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Tara Aragon 26 apr. 2024
We appreciate your positive feedback, Sandra. Thank you for choosing Lady Luck Casino Black Hawk.

2/10 Väldigt dåligt

Terin

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
Only one elevator works and our window is taped shut by construction work our tv won’t turn on. Not worth the money at all we should have spent the extra money and stayed somewhere else. Never again
Bodde här 1 natt i april 2024
Svar från Tara Aragon 25 apr. 2024
We apologize for the inconvenience you experienced during your stay. Please contact us at (303) 998-7777 so we can address your concerns and make it right. Thank you for your feedback.

10/10 Fantastiskt

Gregory

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy access to the entire town.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Tina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love it!
Bodde här 1 natt i april 2024

4/10 Dåligt

alfred, Thornton

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Made a reservation at Lady Luck and was told no rooms available and they got me room next door at horseshoe for more money and smaller room. Same owners different hotels. A lot of walking.
Bodde här 1 natt i april 2024

6/10 Okej

Hannah

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
We got moved to the Horseshoe hotel which was fine, only complaint was that the AC didn't work so it was pretty toasty. Staff was very nice and room was clean.
Bodde här 1 natt i april 2024
Svar från Tara Aragon 19 apr. 2024
We apologize for the inconvenience with the AC in your room at the Horseshoe hotel. We will address this issue promptly to ensure a comfortable stay for all our guests. Thank you for your feedback.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very great will stay again
Bodde här 1 natt i april 2024
Svar från Tara Aragon 19 apr. 2024
We appreciate your positive feedback, David! Thank you for choosing Lady Luck Casino Black Hawk.

6/10 Okej

Shannon

Reste med sin partner
Gillade: Renlighet och personal och service
It was fine until we carried all our luggage in to check in and then find out our room wasn’t ready….. had to carry everything back to the car and wait an hour before we could get Into our room. Otherwise the gentleman at the front desk was great.
Bodde här 1 natt i april 2024
Svar från Tara Aragon 15 apr. 2024
We apologize for the inconvenience you experienced during check-in. We will address this issue with our team to ensure a smoother process for our guests in the future. Thank you for your feedback.

10/10 Fantastiskt

Maritza

Bodde här 1 natt i april 2024

4/10 Dåligt

Alberta

Reste med sin partner
Gillade inte: Personal och service och bekvämligheter
Only one eating area (tacos). Had to walk to Horse shoe casino for other eating areas which was difficult for me due to back problems. No TV available due to weather issues. Unable to get a refund or discount because I went through Expedia for reservation. Restrooms not accessible between Lady Luck and Horseshoe casino.
Bodde här 2 nätter i april 2024

4/10 Dåligt

melonie

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
They were doing construction in the hallway. Woke us up at 8 am. Running on 3 hours sleep today...🤔
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Shelly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good value for the price
Bodde här 1 natt i april 2024

4/10 Dåligt

Annette

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I tried 3 times to verify with hotel desk that we needed a roll away bed. Everytime my call was ended before answering my request. ✔️ Wouldn't give us one therefore forcing us to get an extra room and separating our group. Early hours...heavy construction on scaffolding immediately outside our window (RM 1216) started and never let up. No manager on site till 2 pm available for me to communicate with. I really feel that I should get compensated for this experience. Would have extra blanket and very odd bathrm doors Help...
Bodde här 1 natt i april 2024

4/10 Dåligt

Paul

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

4/10 Dåligt

Candy

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
We booked a room at LADY LUCK which is UNDER CONSTRUCTION & has their all their windows painted over with PAINT and LOCKED SHUT!!! It was totally claustrophobic!!! Possibly a safety issue if there was a fire??? We had hoped to enjoy the mountains!!! They refused to refund the room fee, but offered to transfer us to their Horseshoe Casino which they own as well. Our room there was beautiful, but the French doors to the outside did not lock! I wouldn’t have felt safe staying there at all, if I was alone! When opening the shower door, the door hits the shower faucet head! Tough to enter & exit without ripping it off the wall! They charged us a resort fee; but they have no pool, no hot tub, no weight room, nothing??? I asked about it at the desk & was told, “we have nothing for this fee!…? POOR CONDITION!!!
Bodde här 2 nätter i april 2024

2/10 Väldigt dåligt

Ronald

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
The staff were rude and could care less about the guests. The AC did not work in the room. We were told there was nothing they could do about it. The entire hotel was on heat due to the weather. Won’t be staying here again.
Bodde här 2 nätter i april 2024
Svar från Tara Aragon 10 apr. 2024
We apologize for the inconvenience you experienced during your stay at Lady Luck Casino Black Hawk. We strive to provide exceptional guest service to every visitor, and we will address this with our team to ensure we better serve our guests. Thank you for bringing this to our attention.

4/10 Dåligt

Diana

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Kenneth

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is the third time we stayed here. We prefer Lady luck because the rates and deals are the best in Blackhawk.
Bodde här 1 natt i april 2024

8/10 Bra

Maria

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i mars 2024
Svar från Neil 13 apr. 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

10/10 Fantastiskt

Rodger

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
EASY ACCESS
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy walking paths
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Samantha

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fun get away
Bodde här 1 natt i mars 2024
Svar från Tara Aragon 3 apr. 2024
We're glad you had a fun getaway at Lady Luck Casino Black Hawk, Samantha! Thank you for choosing us for your entertainment needs.

8/10 Bra

Maria

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great room
Bodde här 1 natt i mars 2024
Svar från Neil 13 apr. 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

2/10 Väldigt dåligt

Priscilla

Gillade: Renlighet och boendets skick och faciliteter
Check in process needs to be better, both kiosk were broken and nobody was around to help.
Bodde här 1 natt i mars 2024
Svar från Tara Aragon 3 apr. 2024
We apologize for the inconvenience you experienced during check-in. We will address the issue with the kiosks and ensure that there is always staff available to assist customers. Thank you for bringing this to our attention.

10/10 Fantastiskt

Hans

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Tara Aragon 3 apr. 2024
We appreciate your positive feedback, Hans! Thank you for choosing Lady Luck Casino Black Hawk.

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i mars 2024

6/10 Okej

Amber

Bodde här 1 natt i mars 2024

8/10 Bra

Angela

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the town, the casinos were hopping for us being there in the middle of the week. We will be visiting again!
Bodde här 2 nätter i mars 2024
Svar från Neil 13 apr. 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

10/10 Fantastiskt

Betsy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

6/10 Okej

Maria

Reste i grupp
Gillade inte: Bekvämligheter
Ice around entrance, coffee pot not working, bathroom faucet, toilet leaking. Not the best maintenance,
Bodde här 1 natt i mars 2024
Svar från Tara Aragon 27 mars 2024
We apologize for the inconveniences you experienced during your visit, Maria. We will address the issues with our maintenance team to ensure a better experience for all our guests. Thank you for bringing this to our attention.

10/10 Fantastiskt

Carol

Gillade: Renlighet
The stay was pleasant. Hotel and casino were both understaffed.
Bodde här 2 nätter i mars 2024
Svar från Tara Aragon 27 mars 2024
We apologize for any inconvenience caused by our understaffing. We appreciate your feedback and will work on improving our service. Thank you for choosing Lady Luck Casino Black Hawk.

10/10 Fantastiskt

Euradell

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There wasn’t anything I dislike
Bodde här 1 natt i mars 2024
Svar från Tara Aragon 21 mars 2024
We appreciate your positive feedback, Euradell! Thank you for choosing Lady Luck Casino Black Hawk.

6/10 Okej

Azucena

The mattresses were not as comfortable as I expected
Bodde här 1 natt i mars 2024
Svar från Tara Aragon 20 mars 2024
We apologize for any inconvenience caused by the discomfort of our mattresses. Your feedback is valuable to us and we will look into improving the quality of our accommodations. Thank you for bringing this to our attention.

4/10 Dåligt

Melissa

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The front desk wasn’t open for Lady Luck so we had to walk all the way to another hotel to check in and out. Our room was clean and nice. Very small. And the bathroom smelled of sewage, the toilet didn’t flush properly. They didn’t provide hand soap of any kind. The hotel was extremely warm and the ac didn’t work in our room. They did say they would reimburse us but we are still waiting for our deposit to be returned along with the resort fees. Expedia refunded the room charge. Lady Luck still hasn’t done their part over two weeks later. I feel like our stay would’ve been 5 stars if they had staff at the front desk that could handle our concerns. The fact that we had to walk across the entire casino and to another hotel deterred us from getting a room change so we had to bite the bullet in a sub par room. Likely we wouldn’t stay here again just due to the lack of front desk staff.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Interesting people who worked there
Bodde här 2 nätter i februari 2024
Svar från Tara Aragon 16 mars 2024
We're glad you enjoyed your experience at Lady Luck Casino Black Hawk, Michael! Thank you for your positive feedback.

8/10 Bra

Steve

Bodde här 1 natt i mars 2024
Svar från Tara Aragon 20 mars 2024
We appreciate your feedback, Steve. If there's anything we can do to improve your experience, please don't hesitate to reach out to us. Thank you for visiting Lady Luck Casino Black Hawk.