I really don't like writing negative reviews, but I really don't have a choice under the circumstances. First, I will give the one pro, which is that you can take your dogs there, even larger dogs, and their dog policies are very reasonable.
We were forced to make a last-minute reservation here for 5 nights because our other accommodations in the area fell through. We were initially put in a room upstairs. I asked for a first room floor because one of our dogs is very old and he struggles with steps. They told me there were no vacancies. The next morning, I asked again and they said a room had opened up on the first floor and we could move into it, which we did.
That afternoon, I went to use the restroom in our new room and noticed that my feet were wet when I stood up. I then realized that the entire floor in the bathroom was wet and it was the toilet leaking. I called the front desk and they sent a maintenance person right over. He at first told me that he didn't think the toilet was leaking but came back later and said that he would need to replace the seal. It was after 5 by this point and he said I would probably not want him to do it then because it would take 2 hours. At that time, he wrapped a towel around the base of the toilet. He said to let the office know if we left with the dogs the next morning and he would take care of it then. I did tell the office.
When we returned over 6 hours later, it didn't seem like anything was different in the room but I thought m