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Recensioner av Sonesta Select Boca Raton Town Center

3 out of 5
Sonesta Select Boca Raton Town Center
2000 NW Executive Center Circle, Boca Raton, FL

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 465 av 1003 recensioner" "
8 - Bra i betyg. 243 av 1003 recensioner" "
6 - Okej i betyg. 142 av 1003 recensioner" "
4 - Dåligt i betyg. 72 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 81 av 1003 recensioner" "

8,4/10

Renlighet

8,2/10

Personal och service

7,6/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Wilberto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

edwin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Algo antigua, pero cumplió con lo requerido
Bodde här 4 nätter i februari 2024
Svar från Roberto Hernandez Operations Manager 1 maj 2024
thank you

10/10 Fantastiskt

Michael, Delray Beach

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So convenient and comfortable
Bodde här 2 nätter i april 2024

6/10 Okej

Wilfredo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Roberto Hernandez Operations Manager 1 maj 2024
Thank you

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean rooms, safe location
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 29 apr. 2024
Thank you

8/10 Bra

jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Roberto Hernandez Operations Manager 29 apr. 2024
thank you

4/10 Dåligt

Rosanna

Reste med sin partner
Gillade inte: Bekvämligheter och boendets skick och faciliteter
First day we arrived room was clean. The second and third day room was not cleaned nor was the bed made. There was a problem with the hot water with was brought up to the front desk and they informed us by the end of the day it would be fixed. It wasn't and staff were not worried if you took a warm shower. Im a little disappointed and don't think I could go back.
Bodde här 3 nätter i april 2024
Svar från Roberto Hernandez Operations Manager 28 apr. 2024
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

8/10 Bra

Marjorie

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Unfortunately, the pool was closed for repairs as was the deck area. It would have been nice to still have access to the lounge chairs for sun bathing.
Bodde här 2 nätter i april 2024
Svar från Roberto Hernandez Operations Manager 28 apr. 2024
Sorry for the issues you encounter.

10/10 Fantastiskt

Marielisa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Godfrey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Roberto Hernandez Operations Manager 28 apr. 2024
Thank you

8/10 Bra

Renald

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean and smell good.
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 26 apr. 2024
Thank you

4/10 Dåligt

Ronallie

Gillade inte: Renlighet och boendets skick och faciliteter
This property used to be a courtyard Marriot and I loved it there so I stayed there twice . On both occasions l had problems with the room. This time the toilet overflowed, the refrigerator didn’t work and despite changing it out 3 times it still didn’t work and so all my items had to be thrown out. I was very disappointed with the casual response from the one of the front desk manager Robert . He seemed to have grown fed up with my complaints but they were real issues! The owners should consider upgrading this property . Am still waiting on my final invoice since I check out out on Sunday.
Bodde här 3 nätter i april 2024
Svar från Roberto Hernandez Operations Manager 1 maj 2024
Credit was issues after check out. Response to guest wasn't casual just wanted to resolve issues as quickly as possible.

10/10 Fantastiskt

Ezai

Gillade: Renlighet, personal och service och boendets skick och faciliteter
i love it
Bodde här 1 natt i april 2024
Svar från Hector Martinez - Hotel Manager 25 apr. 2024
Thank you for your feedback.

10/10 Fantastiskt

Jaray

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was very quiet and nice. The staff were very friendly and respectful. I would definitely recommend and enjoyed the stay.
Bodde här 2 nätter i april 2024
Svar från Roberto Hernandez Operations Manager 23 apr. 2024
Thank you

2/10 Väldigt dåligt

Nadia

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
?
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 23 apr. 2024
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short

4/10 Dåligt

Anthony

Gillade inte: Boendets skick och faciliteter
The pool was closed and the main elevator didn't work
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 23 apr. 2024
We are sorry for the issues.

10/10 Fantastiskt

Billy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff, helped me with an early check-in
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 23 apr. 2024
Thank you

8/10 Bra

Ian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Over all great property to stay at
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 23 apr. 2024
thank you

10/10 Fantastiskt

JANE

Affärsresenär
Nice spot good restaurants near by .. good pool nice staff Is being updated which is positive
Bodde här 3 nätter i februari 2024
Svar från Roberto Hernandez Operations Manager 21 apr. 2024
Thank you

10/10 Fantastiskt

Mark, Ham Lake

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 21 apr. 2024
Thank you

10/10 Fantastiskt

Stephen

Reste med sin partner
Gillade: Renlighet och personal och service
Only one elevator was working. We had to walk with our bags all the way down the first floor corridor to get to the working elevator. Then walk all the way back down the second floor corridor to get to our room. Of course, exercize is good for you, lol.
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 21 apr. 2024
thank you for staying we us

10/10 Fantastiskt

ivan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff, took care fo my needs.
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 20 apr. 2024
thank you

10/10 Fantastiskt

Cristiane

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is the second time I have stayed here. I’ll definitely come here the next time I need a place to stay while in this area. Great place, very clean snd quiet.
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 20 apr. 2024
Thank you

6/10 Okej

Anne

Reste i grupp
Gillade: Boendets skick och faciliteter
The internet was giving them problems so we had to wait 20 minutes to check in and they expected it to continue shutting down the rest of the evening. The pool was drained.
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 18 apr. 2024
we are sorry for your experience.

6/10 Okej

Daniel

Gillade: Personal och service
Elevator was not working. My shower did not drain. Air conditioning unit smelled not sanitary.
Bodde här 1 natt i mars 2024
Svar från Roberto Hernandez Operations Manager 17 apr. 2024
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

8/10 Bra

Michelle

Gillade: Renlighet och personal och service
Bodde här 5 nätter i april 2024
Svar från Roberto Hernandez Operations Manager 17 apr. 2024
Thank you

6/10 Okej

Kimberly

Reste med sin partner
The property was ok when you shower the water leaks on the ground and the bathroom takes forever to flush down other then that this property is pretty quite and at this time pool and jacuzzi was close I wish it said that on their website before I booked
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 17 apr. 2024
Sorry you didn't have a good experience

4/10 Dåligt

Marlon rafael

Reste i grupp, Affärsresenär
Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
"The Senesta Hotel provides an overall satisfactory stay; however, the breakfast experience fell short. Despite advertising a complimentary breakfast, the menu selection was meager and disappointing, offering only eggs with toast. This lack of variety is unfortunate and does not align with the expectations set."
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 13 apr. 2024
I'm sorry to hear you didn't enjoy your stay.

8/10 Bra

Kelly, Brooklyn

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean rooms. Very friendly staff. Would stay again.
Bodde här 3 nätter i januari 2024
Svar från Roberto Hernandez Operations Manager 12 apr. 2024
Thank you

6/10 Okej

Nadia

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 12 apr. 2024
Thank you

10/10 Fantastiskt

Robin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel with friendly staff, very clean as well
Bodde här 4 nätter i april 2024
Svar från Hector Martinez - Hotel Manager 9 apr. 2024
We hope to have you back soon.

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hector Martinez - Hotel Manager 9 apr. 2024
Than you for your feedback.

10/10 Fantastiskt

Zharya

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 8 apr. 2024
Thank you

8/10 Bra

Francheska

Bodde här 2 nätter i april 2024
Svar från Roberto Hernandez Operations Manager 28 apr. 2024
Thank you

2/10 Väldigt dåligt

Cary, POMPANO BEACH

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Had Bugs and checked out immediately
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 8 apr. 2024
We are so sorry to hear this!

8/10 Bra

Perkins

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 8 apr. 2024
Thank you

10/10 Fantastiskt

Janice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Roberto Hernandez Operations Manager 8 apr. 2024
Thank you

8/10 Bra

Nicole

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Place is nice, clean, and the staff is friendly.
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 13 apr. 2024
Thank you

8/10 Bra

Mandy

Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 23 apr. 2024
Thank you

10/10 Fantastiskt

Ashley

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very friendly. The hot tub was our favorite part! Wish we could have stayed longer.
Bodde här 1 natt i april 2024
Svar från Roberto Hernandez Operations Manager 3 apr. 2024
We are glad hear you enjoyed your stay.

10/10 Fantastiskt

Kiceana

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
VERY CLEAN
Bodde här 2 nätter i mars 2024
Svar från Roberto Hernandez Operations Manager 2 apr. 2024
Thank you

10/10 Fantastiskt

Isakia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything
Bodde här 2 nätter i mars 2024
Svar från Roberto Hernandez Operations Manager 1 apr. 2024
Thank you for staying with us

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room was very comfy and clean, they even had a jacuzzi by the pool 😊
Bodde här 2 nätter i mars 2024
Svar från Roberto Hernandez Operations Manager 31 mars 2024
Thank you for your comments

8/10 Bra

Armin

Bodde här 4 nätter i mars 2024
Svar från Roberto Hernandez Operations Manager 20 apr. 2024
Thank you

10/10 Fantastiskt

Joseph

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Liked what u get for money
Bodde här 1 natt i mars 2024
Svar från Roberto Hernandez Operations Manager 31 mars 2024
Thank you for your comments

2/10 Väldigt dåligt

Anthony

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
please look for another place to stay. This hotel is not a place to come and stay not even for a days visit. I had a business trip for one day and it turns into nightmare. Please find another place. The area that is located and is very busy with a lot of traffic and cars and highways. It’s very noisy outside at night especially and there’s a lot of dogs that are barking throughout the hallways. I did not know this was dog friendly because I have allergies so it’s very hard on me. I’m sneezing all night in the room. I had to cancel my stay after one night. I had a four day stay and I only was able to stay one night.
Svar från Molly 29 mars 2024
Thank you for your feedback, we will continue to work on making improvements to our property. Thanks for choosing Sonesta Select Boca Raton

10/10 Fantastiskt

Tracy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great stay! This is my second time staying and Sonesta is clean and very quiet at night. The beds are great!
Bodde här 2 nätter i mars 2024
Svar från Roberto Hernandez Operations Manager 28 mars 2024
Thank you for comments

10/10 Fantastiskt

Cristiane

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Such a great location, and cleanliness top notch!!!
Bodde här 1 natt i mars 2024
Svar från Molly 28 mars 2024
Thank you for your feedback

4/10 Dåligt

Dina

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
I have stayed at this property before. The new front desk staff is horrific. They lied to me about there being signs about a renovation happening not once but twice (there were no signs), one was rude and argumentative with the worst hospitality skills I have ever seen. To the point where she was rude to me in front of her boss!!! Problems with the WiFi, the refrigerator, the toilet, signs on doors saying they were out of order when they weren't. I could go on. The ladies that made breakfast and the rest of the staff were lovely. New management, you need to take a hospitality course!!!
Bodde här 3 nätter i mars 2024
Svar från Roberto Hernandez Operations Manager 26 mars 2024
First and foremost I would like to take this opportunity to sincerely apologize for the issues you encountered! It's our priority to exceed each guest's expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. I can ensure you I will use it as the necessary re-training opportunity for my team to ensure they are used to improve our guest's experience.Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future. Once again thank you for your feedback, as it is guests such as yourself that help us improve each day. And it saddens me to hear we missed the mark with your visit. I will be sure to share your experience with our entire team so we may make the necessary adjustments to improve our service standards. Again thank you for you writing this review and sharing your experience with our hotel and we hope that you allow us another opportunity in the future to show you what hospitality we are capable of.

10/10 Fantastiskt

Theresa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed here while visiting FAU with my daughter. Property is a little older but very clean and staff friendly. Close to the beach and shopping. Would recommend.
Bodde här 3 nätter i mars 2024
Svar från Hector Martinez - Hotel Manager 6 apr. 2024
We hope to have you back soon.