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Recensioner av Springhill Suites By Marriott Boca Raton

3 out of 5
Springhill Suites By Marriott Boca Raton
5130 Nw 8th Ave, Boca Raton, FL

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 504 av 1000 recensioner" "
8 - Bra i betyg. 279 av 1000 recensioner" "
6 - Okej i betyg. 94 av 1000 recensioner" "
4 - Dåligt i betyg. 67 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 56 av 1000 recensioner" "

8,4/10

Renlighet

8,8/10

Personal och service

8,2/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Gerardo

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel very clean, tidy, the rooms very good, the staff is very attentive and helpful, very friendly. Totally recommended.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Julia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The young lady at the desk who checked us in on the evening shift 4/26/24 was the Best! Top Tier customer service! She was definitely a vibe. We’ll definitely be back.
Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Ritchy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
U
Bodde här 1 natt i april 2024

8/10 Bra

Cindy

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
I’m a bit surprised by the high rating of this hotel. Positives - friendly and helpful staff, late checkout was no problem, easy parking, good location, decent breakfast, fridge in room, nice looking pool,. Negatives -room and hall decor very outdated - old wall to wall carpeting and pets are allowed in the carpeted rooms as far as I know given a dog was next door, our bed was springy and sunk in the middle, the chair and sofa in our sitting room were very worse for the wear, and lastly while most guests seemed like nice people we had someone across the hall playing very loud music in the middle of the night and smoking pot the next afternoon. Interesting when I called the front desk at 5 am the music stopped immediately (no other phone rang) - made me think it could’ve been an employee crash pad for the night shift. Alternatively it could’ve been just a coincidence. After I complained about the pot they offered to switch our room. I declined and voila no more pot smoke, no more noise for the rest of our week-long stay. I wouldn’t recommend despite the very nice staff.
Bodde här 7 nätter i april 2024

2/10 Väldigt dåligt

Michael

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från Shannon - OPS Manager 24 apr. 2024
Thank you for your review. We are sorry to hear that we did not meet your expectations. We hope that next time you are in the area, we can earn your loyalty.

10/10 Fantastiskt

Bob

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Shannon - OPS Manager 24 apr. 2024
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 Bra

Sandra, Daytona Beach

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was comfortable. Bed area is a bit tight for bed access, but comfy bed. Breakfast Buffett and coffee was quite good. Great choices with healthy options.
Bodde här 2 nätter i april 2024
Svar från Shannon - OPS Manager 15 apr. 2024
Thank you so much for your kind words! We are delighted to have you stay with us! We hope to see you again soon!

2/10 Väldigt dåligt

Sunil

Gillade inte: Renlighet
We travel through out the world. Never seen a bathroom so dirty and filthy like this place, it was like 3 rd world bathroom not cleaned properly ( probably wont see such bathrooms in a hotel stay even in a 3rd world country). We arrived at 3:15 AM ( flight was late) for a 1 night stat and had 2 big bags. By the time we realized bathroom was filthy and dirty, we unpacked stuff from our bag and also kids were alseep in the beds. That is the reason we did not complain, We will never stay in a springhills suite by marriot.
Bodde här 1 natt i april 2024
Svar från Shannon - OPS Manager 15 apr. 2024
Thank you so much for sharing your experience with us. It is important to have the feedback so that way we can review and fix and issues that our guests may have in the future. We truly appreciate your loyalty and comments so we can make the next stay better. Safe travels.

10/10 Fantastiskt

Tish

Gillade: Renlighet och boendets skick och faciliteter
Great place
Bodde här 2 nätter i april 2024
Svar från Shannon - OPS Manager 11 apr. 2024
Thank you so much for your response. We truly appreciate your feedback! We look forward to seeing you again soon!

10/10 Fantastiskt

Carmen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Shannon - OPS Manager 15 apr. 2024
Thank you so much for your kind words! We are delighted to have you stay with us! We hope to see you again soon!

10/10 Fantastiskt

Mario

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is conveniently located and easily accessible. The employees were friendly and courteous and the hotel room was comfortable and spacious.
Bodde här 3 nätter i mars 2024
Svar från Shannon - OPS Manager 7 apr. 2024
Thank you so much for your kind words! We look forward to seeing you again soon!

10/10 Fantastiskt

Samantha

Bodde här 1 natt i februari 2024
Svar från Shannon - OPS Manager 7 apr. 2024
Thank you so much for your kind words! We look forward to seeing you again soon!

10/10 Fantastiskt

Tristan Asaad, New Castle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Shannon - OPS Manager 2 apr. 2024
Thank you so much for your review! We hope to see you again soon!

10/10 Fantastiskt

Robert

Bodde här 4 nätter i mars 2024
Svar från Shannon - OPS Manager 24 apr. 2024
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us! We hope to see you again soon!

6/10 Okej

Tony

Gillade: Personal och service
Bodde här 5 nätter i mars 2024
Svar från Shannon - OPS Manager 29 mars 2024
Thank you so much for your review. We truly appreciate your business and feedback. We hope to see you again soon!

10/10 Fantastiskt

Gonzalo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 5 nätter i mars 2024
Svar från Shannon - OPS Manager 7 apr. 2024
Thank you so much for your kind words! We look forward to seeing you again soon!

8/10 Bra

Suzy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Good breakfast
Bodde här 1 natt i mars 2024
Svar från Shannon - OPS Manager 24 mars 2024
Thank you for your comments. We truly appreciate your feedback! We look forward to seeing you again soon!

10/10 Fantastiskt

JOSE

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing
Bodde här 1 natt i mars 2024

8/10 Bra

William

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Short drive to Delray Beach, nice walkway right outside hotel along a river.
Bodde här 5 nätter i februari 2024

10/10 Fantastiskt

Alyssa

Bodde här 1 natt i mars 2024
Svar från Shannon - OPS Manager 1 apr. 2024
Thank you so much for your kind words. We truly appreciate your business and feedback! We look forward to seeing you again soon!

8/10 Bra

Judy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We chose this property bc it had good pricing and convenient to many of the things we wanted to do. The room was a little small but comfortable for just the 2 of us. Everything was clean, staff was helpful, breakfast was hot and had great variety.
Bodde här 4 nätter i februari 2024

8/10 Bra

mahipal

good
Bodde här 2 nätter i februari 2024

6/10 Okej

stephen, Bradenton

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Average place.....
Bodde här 1 natt i februari 2024

4/10 Dåligt

Qing, Little Neck

Reste med familjen
Gillade: Bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Terrible experience at night there's no hot water, but next morning has burning water.Our room had a broken light and dirty bathtub. The engineer was docile and unresponsive, as well as the fact that they did not seem to particularly care about our situation.
Bodde här 1 natt i februari 2024
Svar från Shannon - OPS Manager 24 feb. 2024
Thank you so much for your comments. We appreciate your feedback and we will absolutely look into your concerns to see how we can improve. Thank you again for sharing your experience. We hope that the next time you are in the area we can earn your loyalty.

4/10 Dåligt

MICHELE

Reste med sin partner
Gillade inte: Renlighet och personal och service
The woman at the front desk on the morning shift was rude and should not be in customer service. She was NOT welcoming at all. Even when I was checking out I was the only one there and she saw me and some guy came around me and she helped him first. I said to her that I was standing there first and no one was there and she said I thought he was with you. She is a liar because no one was there when I was there. She didn’t even say she was sorry or how was your vacation. All the ladies at the breakfast staff were very nice and helpful. The elevator was not always working. Our room sink and tub were so clogged with hair that both would fill up while using them. We stood in water in the shower. I reported it to another staff member. As you walked in the lobby it smelled terrible like cigarette smoke. It was disgusting. We stayed in many hotels on this trip, many Marriotts and this is the first one that we did not like. Everyone in all the other hotels were very nice and welcoming. This ruined our time from the minute we walked into the hotel she was rude. I came early and she didn’t even say hello and welcome she said our check in is at 4 pm. Nothing else. You do not greet someone like that. We will never go back there again.
Bodde här 3 nätter i februari 2024
Svar från Shannon - OPS Manager 24 feb. 2024
Thank you so much for your comments. We appreciate your feedback and we will absolutely look into your concerns to see how we can improve. Thank you again for sharing your experience. We hope that the next time you are in the area we can earn your loyalty.

10/10 Fantastiskt

Melissa

Svar från Shannon - OPS Manager 24 feb. 2024
Thank you so much for your kind review! We hope to see you again soon!

8/10 Bra

Gina

Bodde här 2 nätter i februari 2024

2/10 Väldigt dåligt

michael

Affärsresenär
Terrible filthy staff rude
Bodde här 2 nätter i februari 2024
Svar från Shannon - OPS Manager 24 feb. 2024
Thank you so much for your comments. We appreciate your feedback and we will absolutely look into your concerns to see how we can improve. Thank you again for sharing your experience. We hope that the next time you are in the area we can earn your loyalty.

6/10 Okej

Amy

Gillade inte: Personal och service
Lights out in parking lot. Couldn’t drop off suitcases for fear of being towed!! Unfriendly unwelcoming staff. Asked for different pillows for 2 days before getting them. Furniture and carpet old looking. Breakfast was good. No public hand sanitizer. Inconvenient parking.
Bodde här 3 nätter i februari 2024
Svar från Shannon - OPS Manager 24 feb. 2024
Thank you so much for your comments. We appreciate your feedback and we will absolutely look into your concerns to see how we can improve. Thank you again for sharing your experience. We hope that the next time you are in the area we can earn your loyalty.

8/10 Bra

ENRIQUE

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was clean, good breakfast, great great coffee all day long. Did not use facilites. Rooms a little outdated for connecting phones etc
Bodde här 3 nätter i januari 2024
Svar från Shannon - OPS Manager 9 feb. 2024
Thank you so much for your response. We truly appreciate your feedback! We hope to see you again soon!

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good location, friendly staff
Bodde här 6 nätter i januari 2024
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you so much for your kind words! We look forward to seeing you again in the future! Safe travels and stay warm!

6/10 Okej

Paul Raymond

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Check in people were great. Friendly, helpful, efficient and welcoming. Parts of the property looked fairly new and others not so new. Decent place to stay. Did not like the noise from other guests. Doors had so much open around them, there is no privacy. Connecting door between meant I heard every loud yell from them, every slammed door, and every knock (so many) on a door in the hall. Didn’t sleep much.
Bodde här 1 natt i januari 2024
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you so much for your comments and insight. I am truly sorry you didn't sleep much. Once we start planning our renovations, we will definitely take this into consideration. All the best.

10/10 Fantastiskt

Katlyn

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay!
Bodde här 1 natt i januari 2024
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you so much for your kind words! We look forward to seeing you again in the future! Safe travels and stay warm!

10/10 Fantastiskt

Melissa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel and our room was clean and the breakfast is excellent. But by far the best, was the staff. Everyone was so nice & cheerful and they interacted easily with all guests. Good job team!!!
Bodde här 4 nätter i januari 2024
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you so much for your kind words! We look forward to seeing you again in the future! Safe travels and stay warm!

10/10 Fantastiskt

Cynthia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i januari 2024
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you so much for your kind words! We look forward to seeing you again in the future! Safe travels and stay warm!

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Though the hotel is a little dated, it is well maintained. The staff is incredibly friendly and you feel like you are visiting friends. I had requested that my room not be freshened while I was there but the cleaning staff came in anyway, which was a little upsetting, but all in all, I would highly recommend this little jewel in Boca.
Bodde här 3 nätter i januari 2024
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you for sharing your thoughts and concerns regarding your stay and that overall you were pleased with your stay. We hope to see you again soon!

10/10 Fantastiskt

Yvette

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Definitely would stay again
Very nice hotel, great staff, the room was even better than I expected.Great breakfest
Bodde här 1 natt i januari 2024
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you so much for your kind words! We look forward to seeing you again in the future! Safe travels and stay warm!

10/10 Fantastiskt

Linda

Bodde här 1 natt i januari 2024
Svar från Shannon - OPS Manager 4 feb. 2024
Thank you so much for your kind words! We are so delighted you enjoyed your stay with us! We hope to see you again soon!

10/10 Fantastiskt

Trevor

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
One of our favorite home away from home.
Bodde här 4 nätter i november 2023
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you so much for your kind words! We look forward to seeing you again in the future! Safe travels and stay warm!

4/10 Dåligt

Ken

Bodde här 22 nätter i december 2023
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you for your response.

10/10 Fantastiskt

EVAN

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you so much for your kind words! We look forward to seeing you again in the future! Safe travels and stay warm!

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Goos customer service.
For some reason my room had been canceled.But the front desk guy reinstated was very nice,gave us rooms near a family member who was also staying there.great customer sevice,great variety breakfast choices..Rooms i rate 4/5 their was cat or dog hard food left on the side near the kitchen area.other then that great place!
Bodde här 2 nätter i december 2023
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you so much for sharing your comments! We are delighted to hear that everything was able to be put back so you could stay with us. We hope to see you again soon!

8/10 Bra

Mauricio

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
LES FALTO HACER LA LIMPIEZA DE CUARTO, ESTUVIMOS 6 DIAS Y SOLAMENTE UNO LIMPIARON EL CUARTO.
Bodde här 6 nätter i december 2023
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you for your comments. Yes, we do refreshes every other day, and full cleans once a week. That is correct unless otherwise requested.

10/10 Fantastiskt

Adriana

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked the room on the 5th floor. The TVs were nice. I slept comfortably. I would recommend.
Bodde här 1 natt i december 2023
Svar från Shannon - OPS Manager 30 jan. 2024
Thank you so much for your kind words! We look forward to seeing you again in the future! Safe travels and stay warm!

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
No room cleaning very dirty faulse advertising
It was very dirty we stayed for 6 days and no room cleaning during our stay. They advertised as double sofa but it was single and it was disgusting. I don’t understand how this hotel has 8.4 it should be something like 6 max. Stay away
Bodde här 6 nätter i december 2023
Svar från Shannon - OPS Manager 24 feb. 2024
Thank you so much for your comments. We appreciate your feedback and we will absolutely look into your concerns to see how we can improve. Thank you again for sharing your experience. We hope that the next time you are in the area we can earn your loyalty.

8/10 Bra

Brenda

Gillade: Renlighet, personal och service och rummets bekvämlighet
Decent
The hotel was nice, but seemed to be an older hotel that was renovated.
Bodde här 2 nätter i december 2023
Svar från Shannon - OPS Manager 24 feb. 2024
Thank you so much for your comments. We appreciate your feedback and we will absolutely look into your concerns to see how we can improve. Thank you again for sharing your experience. We hope that the next time you are in the area we can earn your loyalty.

10/10 Fantastiskt

Susan

It was very clean and breakfast was great
Bodde här 1 natt i december 2023
Svar från Shannon - OPS Manager 4 feb. 2024
Thank you so much for your kind words! We are so delighted you enjoyed your stay with us! We hope to see you again soon!

4/10 Dåligt

Logan

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
The only great thing about this property is the concierge named Florence and the nice breakfast ladies. The rooms need updating and the hotel matinenance staff are horribly accommodating. Would not start here ever again.
Bodde här 4 nätter i december 2023

10/10 Fantastiskt

Stephen Eric

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice room. In a weird area. They're is a nice trail nearby, but not very walkable to anywhere else.
Bodde här 2 nätter i december 2023
Svar från Shannon - OPS Manager 4 feb. 2024
Thank you so much for your kind words! We are so delighted you enjoyed your stay with us! We hope to see you again soon!

10/10 Fantastiskt

William

Reste med sin partner
Very nice, easy to find
Bodde här 1 natt i december 2023