Familjehotell i Bonnyville

“The customer service was top tier. This was the first time we received a call from reception after getting into our room, to check on us and make sure we were happy with the room. I don’t know if it’s a Cold Lake thing but based on that alone, we’ll be back. Breakfast was good and the customer service there as well was great. The rooms were clean and the beds very comfortable. The hot tub and pool area were very clean.”

“yes to both. good breakfast.”

“My room this stay was great. Clean and comfortable with everything working as it should. Staff were friendly and so helpful. Did have one concern my first morning there had housekeeping knock on my for at eight in the morning. Was not expecting to be awakened by that. Asked housekeeping to come back in one hour. That was my only complaint on my stay. Maybe have housekeeping come after nine in the morning especially when it’s a room with guests staying more than the one night.”

“Comfortable and clean”

“Rooms were clean staff was friendly ”

“Love the convenience of Smitty’s being in the same building. Very clean facility and the beds and pillows in the main part of the hotel are very comfortable. Price was also very reasonable and we were upgraded to a better room for the same price (off season of course). ”

“All great. Except it’s cold out and diesel exhaust was getting into the second floor. ”

“Clean room and premises, very comfortable, friendly staff. ”