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Recensioner av The Manor Elstree

4.5 out of 5
The Manor Elstree
Barnet Lane, Borehamwood, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 308 av 653 recensioner" "
8 - Bra i betyg. 201 av 653 recensioner" "
6 - Okej i betyg. 83 av 653 recensioner" "
4 - Dåligt i betyg. 41 av 653 recensioner" "
2 - Väldigt dåligt i betyg. 20 av 653 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

7,6/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Ann

Bodde här 1 natt i september 2022
Svar från Jo 23 sep. 2022
Thank you Ann for your fantastic review score!

2/10 Väldigt dåligt

Azad

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The manager Jason was very rude, terrible customer service. Rang the day before checking in to ensure what I read online was correct. Don't google checking in time, it says 2pm but check in is 3pm. Was promised a room with a balcony, which I didn't get. The first thing I noticed when going into the room was a dirty throw blanket with stains on it at the foot of the bed. As you could imagine this instantly gave me dirty feeling in the room. The telephone to call reception didn't even work so I had to use my own Mobile phone to call them. I understand it's a "vintage" style hotel, but it definitely needs renovating. It has the smallest TV in the room so far away from the bed that it was pointless having it. Also the remote barely worked. Needless to say, I did not stay the night. Upon checking out one of the staff members was actually quite nice and didn't charge for the bottle of water I ordered to the room. (Never been to a hotel that charged for still water except for this place) Would I return? NO! I would have had better service and cleanliness in a B&B or even a travelodge!
Bodde här 1 natt i april 2024
Svar från Jo 22 apr. 2024
Thank you for taking the time to review your stay.We are sorry that your experience was not a success.JOanna

8/10 Bra

Nigel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good parking free.
Bodde här 2 nätter i april 2024
Svar från Jo 13 apr. 2024
Thank you for taking the time to review your stay

10/10 Fantastiskt

Ivor

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Situated in beautiful grounds and the property in good condition. Sadly the stairs were very steep for old people like us but we understand that no lift could be installed, but we were forewarned about this and the hotel were very cooperative.
Bodde här 2 nätter i mars 2024
Svar från Jo 14 mars 2024
Thank you for taking the time to leave our review.

10/10 Fantastiskt

Edward

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff were very good made check in and out so stress free, I would book again
Bodde här 6 nätter i februari 2024
Svar från Jo 12 mars 2024
Thank you for your recent stay at the Manor Elstree

8/10 Bra

Martins Osarodion

Helpful front desk manager
Bodde här 2 nätter i februari 2024
Svar från Jo 1 mars 2024
Thank you for your recent visit to the Manor

10/10 Fantastiskt

Jonathan

Gillade: Renlighet, personal och service och bekvämligheter
Great hotel …very economical…gorgeous room
Bodde här 1 natt i februari 2024
Svar från Jo 1 mars 2024
Thank you for your fabulous review, we are pleased you enjoyed your stay.

6/10 Okej

David, New York

Bodde här 6 nätter i februari 2024
Svar från Jo 24 mars 2024
Thank you for your recent stay

6/10 Okej

Jane

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Jo 29 jan. 2024
Thank you for your recent visit to the Manor

8/10 Bra

Freddie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Jo 22 jan. 2024
Thank you for your recent stay, Freddie!

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Jo 18 jan. 2024
Thank you

6/10 Okej

Verifierad resenär

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Ok but can be better
I book a quick stay. Never cost much and I have stayed at this hotel before. But this time in was in a room with a name. It was very old fashion a small Phillips Tv that you had to lie at an angle to watch and did have all the Channels. Me and my partner are not big but this bed was a very small double I probably would have been better off in my own bed very uncomfortable bed wasn’t the best experience at all.
Bodde här 1 natt i januari 2024
Svar från Jo 9 jan. 2024
Thank you for your feedback

6/10 Okej

alan

Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
old tired and needs refresh
tired and badly in need of a refresh. Carpet is dirty and bare , curtains torn furniture is sad. Major issue is no elevator , hotel is not handicapped friendly
Bodde här 4 nätter i december 2023
Svar från Jo 9 jan. 2024
Thank you for your recent stay. We are refurbishing all the rooms and hope to welcome you back again.

10/10 Fantastiskt

Justine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful and historical manor, on a very nice and green property. The area is quiet and slightly outside the city chaos! The breakfast and the Christmas decorations were truly a highlight for us. Jo, at the reception, made sure everything was perfect. Parking was super convenient, but driving in London can be challenging so we took the public transport, which was a 5-min cab ride (6£) 20-min train OR a 10-min walk 5-min bus 20-min train. Highly recommend!
Bodde här 2 nätter i december 2023
Svar från Jo 1 jan. 2024
Thank you for your lovely review. We are delighted that you enjoyed your stay with us.

6/10 Okej

Michael

Reste med sin partner
Gillade: Renlighet och personal och service
I had high hopes for the hotel when we arrived - the impressive manor and charming, cosy communal areas are very atmospheric. Unfortunately the rooms let it down - they are in an annex separate from the manor itself and are small, tired and over-priced. That said the bed was comfortable and the staff nice. Set expectations accordingly.
Bodde här 2 nätter i december 2023
Svar från Jo 1 jan. 2024
Thank you for your feedback

2/10 Väldigt dåligt

Marian

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Poorly maintained rooms. In desperate need for renovation. Unhelpful staff when we complained about the faulty heating on the first night. Torn curtains, dirty chairs and leak in the ceiling. Less than one star property.
Bodde här 2 nätter i december 2023
Svar från Jo 28 dec. 2023
Thank you for taking the time to leave your feedback

10/10 Fantastiskt

Dawn

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent
Had our work christmas party there. food was excellent and the entertainment was great. Bar Staff were very accommodating too
Bodde här 1 natt i december 2023
Svar från Jo 28 dec. 2023
Thank you for your great review. We are delighted that you enjoyed your evening!

10/10 Fantastiskt

Lynn

Bodde här 1 natt i december 2023
Svar från Jo 28 dec. 2023
Thank you Lynn! Hope to seeing you again soon

6/10 Okej

Ian

Bodde här 3 nätter i december 2023
Svar från Jo 16 dec. 2023
Thank you for staying at the Manor

2/10 Väldigt dåligt

Chris

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Worst Customer Service experience ever
Worst Customer Service we've experienced, will never visit again.
Bodde här 1 natt i december 2023
Svar från Jo 16 dec. 2023
Good morning Mr Haythorne,We pride ourselves on the friendly approachable staff so it is upsetting to hear that you felt the customer service you received was not good.If you would like to discuss this please do email the hotel directly.Joanna

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Jo 16 dec. 2023
Brilliant. Thank you for your 5 star review

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Jo 16 dec. 2023
We appreciate the 5 star review. Thank you

10/10 Fantastiskt

Elaine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I thought everything was excellent, could not fault a thing
Bodde här 1 natt i december 2023
Svar från Jo 5 dec. 2023
Thank you. We are so happy that your stay was a success and we hope to see you again soon.

10/10 Fantastiskt

Jenni

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Had a lovely night. Such a beautiful hotel! And the receptionist Jo was amazing and very helpful.
Bodde här 1 natt i december 2023
Svar från Jo 5 dec. 2023
Thanks Jenni, Glad you had a great time!

6/10 Okej

Lance

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Hotel is dated and requires an uplift. Carpets damaged, cracks and mold in bathroom. Also the hotel has a carehome vibe
Bodde här 3 nätter i november 2023
Svar från Jo 28 nov. 2023
Thank you for taking the time to leave your feedback.

6/10 Okej

Ian

Affärsresenär
Just putting service charges on a drink is out of order.
Bodde här 2 nätter i november 2023
Svar från Jo 27 nov. 2023
Thank you for taking the time to review your stay

10/10 Fantastiskt

James

Bodde här 1 natt i november 2023
Svar från Jo 24 nov. 2023
Thank you for the fantastic 10/10 . Hope to see you again soon

8/10 Bra

steve

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Jo 7 nov. 2023
Thank you for your recent visit

10/10 Fantastiskt

Lauren

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Like stepping into a sixteenth century estate! Stay in the main house!
Bodde här 4 nätter i oktober 2023
Svar från Jo 7 nov. 2023
Thank you for your recent visit

10/10 Fantastiskt

Chinyelu

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Joanna's exceptional service went above and beyond to ensure that every single one of my concerns was promptly addressed. Not only did she address my issues with remarkable efficiency, but she also went the extra mile by sending me a complimentary gift, elevating my entire experience to a level of excellence. Encountering such dedicated and attentive staff is a true testament to the commitment to customer satisfaction. Furthermore, the manager's personal involvement in rectifying any issues further solidified the outstanding commitment to service excellence at this establishment.
Svar från Jo 30 okt. 2023
Thank you for your lovely review.

4/10 Dåligt

Donna

Reste i grupp
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Wouldn’t stay here again
Beds were so saggy in the middle and so soft had to sleep on the duvet. Got very limited sleep! No bins in the bathroom and very slippery in the bathroom even with the bath mat in it. Spoke to the receptionist on check out and they offered us a bacon and egg sandwich to go and when opened the egg sandwich had a hair within it!! Wouldn’t stay here again!
Bodde här 1 natt i oktober 2023
Svar från Jo 28 okt. 2023
Thank you for taking the time to review your stay.We are truly sorry that your stay was not satisfactory and would love the opportunity to make things right. Please do contact the reception manager who would love to talk to you.

6/10 Okej

John

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Jo 25 okt. 2023
Thank you for visiting the Manor

10/10 Fantastiskt

Berenice

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful stay
Wonderful stay at the Manor Elstree. The receptionist was absolutely fantastic upon arrival. We were running late and had a small amount of time to get ready for our event. She took care of our taxi, ordered us room service and because of her extra efforts and professionalism, we arrived well in time for our event stress free. All the staff during breakfast were friendly and professional; we really enjoyed our stay and would definitely recommend the hotel.
Bodde här 1 natt i oktober 2023
Svar från Jo 17 okt. 2023
Thank you for your lovely review. It was our pleasure!JO

10/10 Fantastiskt

Andrzej

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Jo 8 okt. 2023
Thank you!

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place to stay for a break for visiting London, easy to get to Stanmore Tube station (8 mins). Lovely place to stay, lovely room and great food. Would recommend to everyone
Bodde här 2 nätter i september 2023
Svar från Jo 5 okt. 2023
Thank you for taking the time to leave some feedback. We are delighted that you enjoyed your stay

6/10 Okej

Nickesha

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautifully designed room and dinning area and very clean but room was cold at night and radiator didn't work and breakfast in the morning was not satisfactory with small portions and over cooked bacon of full English wasn't really good felt it was very over priced for what it was.
Bodde här 1 natt i september 2023
Svar från Jo 5 okt. 2023
Thank you for your recent stay

8/10 Bra

Sam

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Ok hotels, a bit dated but very comfy beds
Bodde här 1 natt i september 2023
Svar från Jo 25 sep. 2023
Thank you for your recent visit to the Manor

6/10 Okej

ross

Reste med familjen, Reste med sin partner
Griunds
Bodde här 2 nätter i september 2023
Svar från Jo 19 sep. 2023
Thank you for your visit

4/10 Dåligt

Karis

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was quite dirty and in need of repair. The paint was peeled, furniture broken and the toilet was a weird spray electric bidet that didn't work. We were in 3 rooms and two had been seemingly upgraded but mine hadn't unfortunately.
Svar från Jo 15 sep. 2023
Hi karis,Thank you for your feedback, We are working through the bedrooms and refurbishing. We are truly sorry that you felt the room was not as nice as the others

6/10 Okej

Sophia

Bodde här 2 nätter i september 2023
Svar från Jo 5 okt. 2023
Thank you for visiting the Manor Elstree

10/10 Fantastiskt

Larry

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beyond Expectations - Wedding Night
I can’t thank the staff & hotel enough. They made so much effort for us on our wedding night. The room was so beautifully made up in tasteful hearts confetti ,balloons and other decorations. Not to forget delicious strawberries in dipped chocolate. This was all such a wonderful surprise. The staff couldn’t do enough for us while we were there too. The room was so beautiful and super comfortable.
Bodde här 1 natt i september 2023
Svar från jo 13 sep. 2023
Thank you for your lovely review.We do hope we added to the magic of your day !

10/10 Fantastiskt

Leslie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely friendly staff , beautiful hotel could do with a bit of tlc very comfy bed would definitely stay again
Bodde här 1 natt i september 2023
Svar från jo 13 sep. 2023
Thank you for taking the time to review your stay

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely bit of an oasis close to Elstree
First time staying and an excellent choice
Bodde här 1 natt i september 2023
Svar från Jo 8 sep. 2023
Thank you!You will always be welcome...

6/10 Okej

Murali

Affärsresenär
Gillade inte: Renlighet
Property is an old manor. No lifts. Was given a room. Upon checkin, the fuses in room were not working. Called reception to report and they got it rectified in 15 minutes. Toilet was dirty. Someone has taken a dump and piss and not flushed properly. Room curtains were torn. Was there for a brief overnight stay but was not pleasant.
Svar från jo 6 sep. 2023
Thank you for taking the time to leave your feed back.It is alarming that you found the bathroom in that condition. We will be investigating the staff responsible to the room being checked in in that condition

8/10 Bra

Farrukh

Reste med sin partner
Gillade: Renlighet
Lovely view.
Bodde här 1 natt i augusti 2023
Svar från jo 6 sep. 2023
Thank you for your recent visit to the Manor

10/10 Fantastiskt

Joanna

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lovely old Georgian property. Needs a little tlc to keep it's charm but it didn't lack clean comfortable rooms and a lovely breakfast. Would stay again.
Bodde här 1 natt i juni 2023
Svar från jo 6 sep. 2023
Thank you for your lovely review

4/10 Dåligt

Robert

Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not great value for money
The fan was broken in the bathroom, there was black spot mould on the ceiling & on the back of the door. Our Mattress was awful, well over due for replacement. The carpet in the room was marked and looked like it needed a deep clean. Despite this the staff were polite & friendly & the Breakfast top draw.
Bodde här 1 natt i augusti 2023
Svar från jo 6 sep. 2023
So sorry that the room was a little tired. We are already refurbishing the bedrooms and this one has been completely redecorated now

6/10 Okej

Simon

Bodde här 1 natt i augusti 2023
Svar från Jo 29 aug. 2023
Thank you for your recent visit

8/10 Bra

Liane

Reste med sin partner
Gillade: Renlighet
We’ve always really liked the manor especially when it was a Laura Ashley hotel. It has become a bit tired though and some of the soft furnishings and carpets in the rooms could do with a good clean. The staff were friendly and helpful but we did end up waiting quite a lot at the reception or for restaurants service when there was no one there. Overall a good hotel and we would stay there again but I hope they consider bringing it back up to the standard looks wise it was a few years ago.
Bodde här 2 nätter i augusti 2023
Svar från Jo 11 aug. 2023
Morning Liane,Thank you for taking the time to leave your review. We are consciously working through the

8/10 Bra

Christopher

Affärsresenär
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i augusti 2023
Svar från Jo 7 aug. 2023
Thank you for your recent stay