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Recensioner av DoubleTree by Hilton Hotel Boston Bayside

4 out of 5
DoubleTree by Hilton Hotel Boston Bayside
240 Mount Vernon Street, Boston, MA

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 460 av 1002 recensioner" "
8 - Bra i betyg. 270 av 1002 recensioner" "
6 - Okej i betyg. 130 av 1002 recensioner" "
4 - Dåligt i betyg. 62 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 80 av 1002 recensioner" "

8,4/10

Renlighet

8,4/10

Personal och service

7,4/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Gary

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very, very friendly and courteous.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Larry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
F
Bodde här 1 natt i maj 2024
Svar från Kym W 15 maj 2024
Thank you for the 5-star rating Larry.

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cost for parking was high and not advised at time of booking.
Bodde här 1 natt i maj 2024
Svar från Kym W 14 maj 2024
Hi David, thank you for the high rating! Regarding parking, the price is on Expedia. We hope to welcome you back soon.

4/10 Dåligt

Laurie

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Drapes were broken, could not shut off heat! Very dated
Bodde här 1 natt i maj 2024
Svar från Kym W 14 maj 2024
Thank you for your feedback Laurie.

10/10 Fantastiskt

Katy, Newark

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was very good, the service was very good, even a welcome cookie. But you had to pay an extra 50 dollars for parking.
Bodde här 1 natt i maj 2024
Svar från Kym W 14 maj 2024
Thank you for the 5-star rating Katy! We are glad you enjoyed your stay with us! Regarding parking, it is 25 per night. We authorize 50 for incidentals upon check in.

8/10 Bra

Benedictus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i maj 2024
Svar från Kym W 14 maj 2024
Thank you for the high rating Benedictus!

2/10 Väldigt dåligt

Jeffrey, East Setauket

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We paid in advance for breakfast, hotel said staff didnt show up so cancelled, offered limited breakfast sandwiches but no refund. People were smoking marijuana just outside entrance. Parking lot distant and dark, Hotel did not disclose extortionate parking fee until check in was completed.
Bodde här 1 natt i maj 2024
Svar från Kym W 14 maj 2024
Thank you for your feedback, we are looking into your complaints.

10/10 Fantastiskt

Lina

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front line staff was just amazing. And the Marketplace Café has great food with the best service. I would recommend this place.
Bodde här 1 natt i maj 2024
Svar från Kym W 5 maj 2024
Thank you for your feedback Lina!

10/10 Fantastiskt

Caleb

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
没有特别突出的，没有什么可以挑剔的。 优点就是实惠。
Bodde här 2 nätter i april 2024
Svar från Kym W 4 maj 2024
Thank you for your feedback Caleb!

10/10 Fantastiskt

Hiram, Pennsauken

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely. The answer is. That our stay at Doubletree Boston Bayside was truly 5 out of 5. Front Desk, cleaning staff and restaurant and convenient Starbucks, cleaning staff were excellent. Oh also very accommodating and Bi- lingual Manager which helped us with Spanish speaking interpreting to acquire IT tech troubleshooting for a visitor from Colombia to fix his network out of country access on his international cell phone service provider. The Manager himself did everything personally in the worried visitor and probably saved his job. Great job Jorge , he was so happy he hugged my wife and I and manager who directed him to Jorge. You saved the day. Love it and plan to come back very soon. Boston was awesome too , especially from this great hotel. Mil Gracias 10 estrellas!!!
Bodde här 2 nätter i april 2024
Svar från Kym W 3 maj 2024
Thank you for the 5-star rating and the team member shout out! We are glad you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Fantastiskt

Cathy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
NA
Bodde här 1 natt i april 2024
Svar från Kym W 3 maj 2024
Thank you for the high rating Cathy! We are glad you enjoyed your experience with us!

8/10 Bra

JUAN

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff is nice, and the room is comfortable and clean. Thank you
Bodde här 2 nätter i april 2024
Svar från Kym W 28 apr. 2024
Thank you for your feedback!

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Kym W 26 apr. 2024
Thank you for the 5-star rating William! We hope to welcome you back soon!

10/10 Fantastiskt

kelly, blacktown

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The check in procedures was quick easy & was able to check in early with no problem & the staff member was very helpful with what do & what is he best & cheapest way to get around was
Bodde här 1 natt i april 2024
Svar från Kym W 20 apr. 2024
Hi Kelly,We're delighted to hear that your check-in experience was easy and that you had a great encounter with our staff. We hope to welcome you back soon!

8/10 Bra

abuthar

Bodde här 1 natt i april 2024
Svar från Kym W 14 maj 2024
Thank you for your feedback!

10/10 Fantastiskt

Marie, Brainerd

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy to get to. The shuttle to restaurants and the airport worked great. Comfy bed and pillows.
Bodde här 1 natt i april 2024
Svar från Kym W 17 apr. 2024
Thank you so much for your feedback, Marie. We are glad you enjoyed your stay!

10/10 Fantastiskt

Cleo

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Ok
Bodde här 1 natt i april 2024
Svar från Kym W 17 apr. 2024
Thank you for your feedback!

10/10 Fantastiskt

Nicole

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Love the cleanliness of the hotel. The front desk receptionist was very polite. Hotel was very quiet
Bodde här 1 natt i april 2024
Svar från Kym W 19 apr. 2024
Thank you for your feedback!

6/10 Okej

Jaiden

Reste i grupp
Gillade: Personal och service och bekvämligheter
the staff were very sweet! however, when we arrived for our stay, a man was getting escorted out of the building for urinating on the floor of the hotel. while the situation was a little funny, it rubbed me the wrong way. but besides that, everything was good!
Bodde här 1 natt i april 2024
Svar från Kym W 15 apr. 2024
Hi Jaiden,We are glad you were able to enjoy your stay despite the mishap. We hope to welcome you back soon!

8/10 Bra

Melissa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel
Bodde här 1 natt i april 2024
Svar från Kym W 15 apr. 2024
Thank you for your feedback!

10/10 Fantastiskt

Daniel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Cleanliness, helpful front desk, close to downtown
Bodde här 1 natt i april 2024
Svar från Kym W 15 apr. 2024
Thank you for the high rating, Daniel! We're thrilled to hear that you were able to utilize the nearby transit system and that you appreciated the customer service of our front desk team.

6/10 Okej

Tanya, Coolidge

Gillade inte: Renlighet
Not the best hotel I’ve ever stayed at. The hotel looks worn out, the carpets were dirty, the staff seemed tired, the shuttle to the airport didn’t start early enough to allow for a stress free morning and the hotel didn’t even have coffee in the reception. It’s an airport hotel and they don’t seem to sufficiently cater for travelers with aircraft schedules!
Bodde här 1 natt i april 2024
Svar från Kym W 20 apr. 2024
Thank you for your feedback. We will be addressing your concerns with the appropriate departments.

2/10 Väldigt dåligt

Rick

Reste med familjen
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Shuttle didn't pick us up waited 20 min 34 degree weather. Had take a taxi $36.50 to hotel, hotel closed dining rm early so we didn't eat, told heat is room takes a bit to kick on never did room was 63 degrees all night didn't sleep well due to the cold. Reception couldn't move us to another room with a working heater. Next morning shuttle driver never returned to hotel to pic us up told he was lost. Hotel finally called us a lyft to get to the cruise ship. very frustrating.
Bodde här 1 natt i april 2024
Svar från Kym W 18 apr. 2024
I'm sorry for your experience at our hotel. The shuttle times can vary based on traffic and the shuttle's location; this can take up to an hour. However, we are glad you were able to get a Lyft.

10/10 Fantastiskt

Ryan

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good Price
Bodde här 1 natt i april 2024
Svar från Kym W 15 apr. 2024
Thank you so much for your high rating! We truly appreciate your feedback.

4/10 Dåligt

theresa

Affärsresenär
Gillade inte: Personal och service och bekvämligheter
Waited for shuttle way too long after long flight delays. The bathroom was flooded, water had soaked the rug. They did move me to another room. But again it was another delay for me after a very long day.
Bodde här 1 natt i april 2024
Svar från Kym W 15 apr. 2024
Hi Theresa,We're sorry to hear about the inconveniences you experienced during your stay. We are glad you were able to be put into a new room. We hope you decide to give us another chance in the future.

10/10 Fantastiskt

Damien

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i mars 2024
Svar från Kym W 15 apr. 2024
We're thrilled to hear you had a great experience! Thank you for the high rating and for sharing your feedback with us.

10/10 Fantastiskt

Stephanie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very professional, friendly and helpful.
Bodde här 1 natt i april 2024
Svar från Kym W 15 apr. 2024
We're delighted to hear that our staff made a great impression during your time with us. Thank you for your review! We look forward to welcoming you back soon.

8/10 Bra

arshad

Bodde här 3 nätter i mars 2024
Svar från Kym W 23 apr. 2024
Thank you for your feedback!

8/10 Bra

Abigail

Bodde här 1 natt i april 2024
Svar från Kym W 23 apr. 2024
Thank you for your feedback!

4/10 Dåligt

Thomas

Reste med familjen
Gillade inte: Personal och service
Got inside to check in and they right away charged me 20 dollars for parking…. thot it was a good priced hotel until that happened. Otherwise it was a good stay !
Bodde här 1 natt i mars 2024
Svar från Kym W 15 apr. 2024
Hello Thomas,I'm sorry to hear that you were unaware of the parking fee. Our parking fee is 22 per night for all guests. Despite this issue, we're glad to hear that you were able to enjoy your stay otherwise.

10/10 Fantastiskt

Antonette

Bodde här 1 natt i mars 2024
Svar från Kym W 19 apr. 2024
Thank you for your feedback!

10/10 Fantastiskt

Riley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Awesome check in and curtious staff.
Bodde här 1 natt i mars 2024
Svar från Kym W 30 mars 2024
Hi Riley,We're delighted to hear that you enjoyed your check-in experience and found our staff accommodating. We look forward to welcoming you back soon for another enjoyable stay!

10/10 Fantastiskt

Daniel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff and quiet/cozy environment. Couple friendly. We enjoyed the clean facilities, great housekeeping and wonderful amenities!
Bodde här 2 nätter i mars 2024
Svar från Kym W 30 mars 2024
Hi Daniel,Thank you so much for your high rating! We're thrilled to hear that you enjoyed your stay with us and appreciated the friendliness of our staff and the quality of our housekeeping.

6/10 Okej

Jose

It’s ok
Bodde här 1 natt i mars 2024
Svar från Kym W 30 mars 2024
Hi Jose,We would love to hear your thoughts on how we could have made your stay more enjoyable. Your feedback is invaluable to us as we strive to improve our services. We sincerely hope you decide to give us another chance in the future to exceed your expectations. Thank you for choosing us.

10/10 Fantastiskt

Gabriel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Kym W 30 mars 2024
Hi Gabriel,Thank you for choosing DoubleTree by Hilton Bayside for your stay and for the high rating! We're delighted to hear that you enjoyed your time with us.

10/10 Fantastiskt

Dayna

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a great stay at the doubletree, our stay was smooth, easy and was a really great location for walking into south Boston. There was a limited number of amentities in the area however marketplace and options within the hotel were good.
Bodde här 1 natt i mars 2024
Svar från Kym W 30 mars 2024
Hi Dayna,We're thrilled to hear that you enjoyed your stay at DoubleTree by Hilton Bayside Hotel. Your feedback is greatly appreciated! We hope to have the pleasure of welcoming you back in the future.

8/10 Bra

Juan Pedro

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room and facilities were super clean. It does not have free parking and it has a few spots in fromt of hotel, or a big parking lot that you shouls walk 100/200 meters, both are paid.
Bodde här 2 nätter i mars 2024
Svar från Kym W 21 mars 2024
Hello Juan,Thank you for your feedback!

10/10 Fantastiskt

Luis, Houston

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was clean and staff was very attentive. Sami was excellent in handling timely transportation and very attentive.
Bodde här 1 natt i mars 2024
Svar från Kym W 20 mars 2024
Thank you for the team member shout out Luis!

8/10 Bra

Ashley

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Standard room at a tradition Boston-like price. Close to the train and convenient.
Bodde här 1 natt i mars 2024
Svar från Kym W 20 mars 2024
Thank you for your feedback Ashley!

10/10 Fantastiskt

su

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
very good
Bodde här 1 natt i mars 2024
Svar från Kym W 20 mars 2024
Thank you for the high rating Su!

8/10 Bra

Paul Kou-Yang

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The complaint I have is that this property charge $22 a day for parking. This is way too expensive for the guests of the hotel. Also, there is no restaurant in this hotel and since there is nothing around close by you really don't have a choice but buy the food in the hotel like fast food place.
Bodde här 1 natt i mars 2024
Svar från Kym W 15 mars 2024
Hello Paul, Thank you so much for your feedback. We have a cafe on-site that serves dinner from 4pm-9:30pm, I apologize you were not aware.

2/10 Väldigt dåligt

Andrew

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Kym W 15 mars 2024
Hi Andrew,I am sorry to hear that your stay was unsatisfactory. We hope you decide to give us another chance in the future!

10/10 Fantastiskt

Emma

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel staff were so friendly and welcoming! The check-in process was a breeze, and my room was spotless. Plus, it only took a few minutes to drive to downtown Boston. I'm really happy with my stay so far!
Bodde här 1 natt i mars 2024
Svar från Kym W 9 mars 2024
Hi Emma,Thank you so much for your kind words. We strive our best to provide an amazing experience for our guests, and it appears we did our job! We hope to welcome you back soon!

10/10 Fantastiskt

Susan

Bodde här 2 nätter i mars 2024
Svar från Kym W 30 mars 2024
Thank you for choosing DoubleTree by Hilton Bayside for your stay and for the high rating! We're delighted to hear that you enjoyed your time with us.

8/10 Bra

Alexander

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room I had was nice and clean. The area is safe although there’s nothing around except a couple of grocery stores. it’s only a 5min walk away from the subway to the city, that takes about 15mins. I was missing a mini fridge from the room that usually most hotels provide, and there’s usually a couple of bottles of water waiting for you, which again was missing. I also find it very weird when a hotel asks for a deposit which with them is $75/night. Would I stay again? Hmm sure. 4/5
Bodde här 1 natt i mars 2024
Svar från Kym W 9 mars 2024
Thank you so much for your feedback Alexander!

6/10 Okej

Lydia, Providence

Reste med sin partner
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
I have stayed there on multiple occasions and I’ve always left good reviews. This time around it was a very disappointing experience. The room was not clean, it seems like they just made the bed and walked away from it. I found an empty bottle of mouthwash inside of one of the bathroom’s drawers, hairs all over and it was dusty. I opened the fridge and found food leftover by others. I was given the parking for free as a recompense for the experience, but it doesn’t mean that I will not voice my opinion. I just hope it doesn’t happen again because the place has potential.
Bodde här 1 natt i februari 2024
Svar från Kym W 9 mars 2024
Hi Lydia,I want to apologize for your past experience with us. Please reach out to the hotel directly so we can make it right.

6/10 Okej

Mamoona

Bodde här 1 natt i mars 2024
Svar från Kym W 30 mars 2024
Hi Mamoona,We would love to hear your thoughts on how we could have made your stay more enjoyable. Your feedback is invaluable to us as we strive to improve our services. We sincerely hope you decide to give us another chance in the future to exceed your expectations. Thank you for choosing us.

10/10 Fantastiskt

Madeline

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Accurate location
Bodde här 1 natt i februari 2024
Svar från Kym W 29 feb. 2024
Thank you for the high rating Madeline! We hope to welcome you back soon!

10/10 Fantastiskt

Joanie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was perfect
Bodde här 2 nätter i februari 2024
Svar från Kym W 29 feb. 2024
Thank you for your feedback Joanie, we are glad your stay was perfect! We hope to welcome you back soon!

10/10 Fantastiskt

Siniayah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Kym W 29 feb. 2024
Thank you for the high rating Siniayah! We hope to welcome you back soon!